
Contents
1 Introduction...............................................................................................9
Software features......................................................................................................................9
What's new...........................................................................................................................10
What's new in L&TT 4.16....................................................................................................10
What's new in L&TT 4.15....................................................................................................11
What's new in L&TT 4.14....................................................................................................12
What's new in L&TT 4.13....................................................................................................13
What's new in L&TT 4.12....................................................................................................14
Known issues and limitations in L&TT 4.16..................................................................................16
Supported products and operating systems................................................................................17
Finding additional information..................................................................................................18
2 Installing and using L&TT on Windows........................................................19
Installing L&TT........................................................................................................................19
Upgrading from a previous version of L&TT............................................................................19
Windows installation prerequisites.......................................................................................19
Installation procedure.........................................................................................................20
Using the graphical user interface.............................................................................................21
Starting L&TT.....................................................................................................................21
Using the Scan Mode selection feature.................................................................................21
Scan mode...................................................................................................................22
Using the Saved/Manual Scan screen.........................................................................22
Additional device scan considerations.........................................................................23
I/O mode....................................................................................................................24
Skip this dialog in the future...........................................................................................24
Check for Backup Applications and Services.....................................................................24
Application window layout..................................................................................................25
Using the device information screen ....................................................................................26
Standalone devices.......................................................................................................27
Library and autoloader products.....................................................................................28
Using the firmware management screen ...............................................................................29
Using the Test screen .........................................................................................................30
Using the Utility screen ......................................................................................................31
Using the Support Ticket generation screen ...........................................................................32
Accessing troubleshooting help............................................................................................33
Using the SCSI script utilities................................................................................................33
Managing firmware................................................................................................................34
Accessing firmware revision and release note information via the Web.....................................34
Accessing release notes for local firmware files......................................................................35
Acquiring firmware files......................................................................................................35
Using the Get Files from Web functionality (GUI)...............................................................36
Accessing the Get Files from Web dialog box..............................................................36
Selecting and downloading updated firmware files.......................................................37
Viewing firmware revision history................................................................................38
Uploading firmware to devices............................................................................................38
Advanced options..............................................................................................................39
Running tests and device-specific utilities....................................................................................40
Viewing results..................................................................................................................40
Aborting a test..................................................................................................................42
Running multiple instances of L&TT.......................................................................................43
Using a report or support ticket................................................................................................43
Using the support screen.....................................................................................................44
Contents 3
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