HP ProLiant Generation ML310 Hauptspezifikationen PDF herunterladen (Seite 13)

3-Year HP 24x7 4 hour Response, Collaborative Support

Provides problem resolution support across the stack of HW, firmware, and HP and 3rd party

SW. In case the issue is with 3rd party SW, HP does known issue resolution. If HP cannot

solve the issue, it will contact the third-party vendor and create a problem incident on your

behalf.

http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA3-8232ENW.pdf

Additional Services:

Software support service with 24X7 availability with a 2 hour response,

Training courses on Microsoft, Linux (Red Hat and SUSE), VMware, and HP Insight Software,

10 Proactive Select Credits, Factory Express

http://www8.hp.com/us/en/business-services/it-services.html?compURI=1078865

Basic Care

Basic Care: delivers minimum recommended support service

level

HP ProLiant Server Hardware Installation

Provides for the basic hardware installation of HP branded servers, storage devices and

networking options to assist you in bringing your new hardware into operation in a timely and

professional manner

http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf

3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service

Provides you with rapid remote support and if required an HP authorized representative who

will arrive on site any time and day of the year to begin hardware maintenance service within 4

hours of the service request being logged.

http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE.pdf

Additional Services:

Factory Express, Education Services, Proactive Select - 10 Credits

Insight Remote

Support

Provides 24 X 7 remote monitoring, proactive notifications, and problem resolution. Learn more

http://www.hp.com/go/insightremotesupport

HP Support Center

Personalized online support portal with access to information, tools and experts to support HP

business products. Submit support cases online, chat with HP experts, access support

resources or collaborate with peers. Learn more

http://www.hp.com/go/hpsc

HP's Support Center Mobile App

allows you to resolve issues yourself or quickly connect to an

agent for live support. Now, you can get access to personalized IT support anywhere, anytime.

HP Insight Remote Support and HP Support Center are available at no additional cost with a

HP warranty, HP Care Pack or HP contractual support agreement.

*HP Support Center Mobile App is subject to local availability

Warranty / Service

Coverage

For ProLiant servers and storage systems, the services cover HP-branded hardware options

qualified for the server, purchased at the same time or afterward, internal to the enclosure, as

well as external monitors up to 22" and tower UPS products; these items will be covered at the

same service level and for the same coverage period as the server unless the maximum

supported lifetime and/or the maximum usage limitation has been exceeded. Coverage of the

UPS battery is not included; standard warranty terms and conditions apply.

The defective media retention service feature option applies only to Disk or eligible SSD/Flash

Drives replaced by HP due to malfunction. It does not apply to any exchange of Disk or

SSD/Flash Drives that have not failed. SSD/Flash Drives that are specified by HP as

consumable parts and/or that have exceeded maximum supported lifetime and/or the

maximum usage limit as set forth in the manufacturer's operating manual or the technical data

sheet are not eligible for the defective media retention service feature option.

For more information

To learn more on HP ProLiant servers and HP BladeSystem servers, please contact your HP

sales representative or HP Authorized Channel Partner. Or visit:

http://www.hp.com/services/proliant

QuickSpecs

HP ProLiant ML310e Generation 8 (Gen8)

Service and Support

DA - 14339 Worldwide QuickSpecs — Version 8 — 12/7/2012

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QuickSpecs 1

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