
2-14
Troubleshooting Flowcharts for Desktop Computers
13. No O/S Loading from Hard Drive, Part 2
Continued from
Pa
e 2-13
No O/S Loadin
from
Hard Drive, Part 1
N
Y
Remove diskette
and reboot.
Boot from
hard drive?
N
Done
Y
CD or
diskette in
drive?
Boot
from diskette
drive?
N
Access
hard drive?
Go to Pa
e 2-16,
No O/S Loadin
from
Diskette Drive
Y
Go to Pa
e 2-15,
No O/S Loadin
from Hard Drive, Part 3
Run FDISK
Hard drive
partition?
Y
N
N
Create partition, then
format hard drive to
bootable C:\ prompt.
Hard drive
formatted?
Format hard drive
and brin
to a
bootable C:\ prompt.
Y
NY
Load O/S usin
Restore CD
if
applicable
(see note).
Note:
Refer to the “Customer
Responsibilities” section of this
document and the customer
service contract.
Computer
boot?
Done
Y
Go to Pa
e 2-15,
No O/S Loadin
from
Hard Drive, Part 3
N
Replace hard drive.
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