
Chapter 1: Diagnostics and Conguration10
Runtime diagnostics
Runtimediagnostics(sometimescalledlevel2diagnostics)runduringnormalprinteroperation.Whenthefollowing
conditionsoccur,theprinterautomaticallyturnsofftheappropriatemotorsanddisablesprintingtopreventdamagetothe
printer:
• Paper out
• Receiptcoveropen
• Knifeunabletohome
• Printhead too hot
• Voltagesoutofrange
TheLEDontheoperatorpanelwillsignalwhentheseconditionsoccuraswellasindicatewhatstateormodetheprinter
is in.
Remote diagnostics
Remotediagnostics(sometimescalledlevel3diagnostics)keepstrackofthefollowingtalliesandprintsthemonthe
receiptduringtheprinttest.Seethesampletestprintoutonthenextpage.Thesetalliescanbeusedtodeterminethe
printer’s state of health.
• Modelnumber
• Serialnumber
• CRCnumber
• Numberoflinesprinted
• Numberofknifecuts
• Numberofhourstheprinterhasbeenon
• Numberofashcycles
• Numberofcutterjams
• Numberoftimesthecoverisopened
• Numberofbarcodesprinted
• Numberofreceiptcharactersprinted
• Numberofprinterfaults
• Maximumtemperaturereached
• Numberofdotsprinted
• Numberofdotsprintedoncurrentprinthead
• Numberofprintheadchanges
• Numberofreceiptmechanismchanges
• Numberofknifemechanismchanges
• Numberofthermistorerrors
• Numberoflowvoltageerrors
• Numberofhighvoltageerrors
• Numberofrmwarestarts
• NumberofEEPROMupdates
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