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HP DesignJet 5000 and 5500 Series Printers Service Manual
Using this Manual
Purpose
This Service Manual contains information necessary to test,
calibrate and service:
HP DesignJet 5000 Printer - 42” Model (P/N C6090A/V)
HP DesignJet 5000 Printer - 60” Model (P/N C6095A/V)
HP DesignJet 5000PS Printer - 42” Model (P/N C6091A/V)
HP DesignJet 5000PS Printer - 60” Model (P/N C6096A/V)
HP DesignJet 5500 Printer - 42” Model (P/N
Q1251A/V
)
HP DesignJet 5500 Printer - 60” Model (P/N
Q1253A/V
)
HP DesignJet 5500PS Printer - 42” Model (P/N
Q1252A/V
)
HP DesignJet 5500PS Printer - 60” Model (P/N
Q1254A/V
)
For information about using these printers, refer to the
corresponding User and Quick Reference Guides.
Readership
The procedures described in this Service Manual are to be
performed by HP-qualified Service Personnel only.
Part Numbers
Part Numbers for Printer options, accessories and service parts are
located in Chapter 7.
Conventions
A small arrow is used to indicate other parts of the Service
Manual where you can find information related to the topic you are
consulting.
- Service Manual 1
- Using this Manual 4
- Table of Contents 1 5
- Table of Contents 6
- Troubleshooting 1 7
- Phone Support 8
- The complete error number 10
- The Printer does not Power ON 11
- Check Printhead Path (2) 15
- Problems with Vacuum 16
- Using Coated Media 17
- Heavyweight Coated Media 21
- Cutter Assembly Problems 25
- Media-Axis Problems 26
- Electronics Problems 27
- Parallel Port 29
- Failure Description Solution 30
- I/O Setup Menu 32
- Device Setup Menu 33
- Utilities Menu 34
- Internal RIP Settings Menu 35
- Always Appear 36
- PostScript Only 36
- HP-GL/2 Settings Menu 37
- Page Format Menu 38
- Demos Menu 39
- Media Menu 40
- Ink Cartridge Menu 41
- Printhead Menu 42
- Utilities 44
- Test Prints 44
- Contrast 44
- Display Contrast 44
- General Printer Information 45
- System Error Codes 2 47
- System Error Codes 48
- System Error Groups 50
- System Error: e50000 72
- Problem 72
- Description: 72
- HP Ink Supplies 73
- Troubleshooting 73
- What are HP Ink Supplies? 74
- Ink Cartridges 74
- Identifying the Components 75
- Supplies 76
- The Front Panel Display 78
- Ink Cartridges Men 79
- Printhead Men 80
- Status Codes and Messages 82
- Status Messages 83
- Error Status Messages 84
- Printhead Errors 85
- Printhead Information 86
- REPLACE], the front panel 87
- Ink Cartridge Errors 88
- Ink Cartridge Information 89
- *X03 Replace 90
- During Replacement 91
- Error Message 93
- Description 93
- Recovery Action 93
- Printhead dry fire 94
- Probable empty ink tubes 94
- Service Tests and 97
- Service Tests and Utilities 100
- Service Tests (Diagnostics) 101
- Service Tests 102
- Scan Axis Test 105
- Media Axis Test 107
- Service Utilities 109
- Turn DRIVE ROLLER 113
- Prime TUBES 114
- Lift window to 116
- Altitude Setup 118
- EEROM Setup 119
- Reset Life Counters 124
- 1.5.1 Scan Axis 125
- Life Counter has been 125
- Press BACK to return 125
- Backup EEROM 126
- Image Quality Warning 128
- Diagnostic Print 129
- Service Calibrations 5 131
- Introduction 132
- Service Calibrations 133
- 1. Scan-Axis Calibration 137
- Line Sensor 139
- Calibrating 139
- 2.2 Service Station 141
- Press ENTER to continue 141
- Media too small 141
- Remove Media 141
- 3. Accuracy Calibration 144
- Carriage Height Calibration 148
- 6. Close the Carriage Cover 150
- Calibration Error Codes 156
- User Calibrations 172
- Printhead Alignment 173
- Banding Calibration 174
- Accuracy Calibration 175
- Print Quality 6 177
- Print Quality 178
- What is the Diagnostic Print? 180
- Printing the Diagnostic Print 181
- Service Diagnostic print 182
- What is Banding? 184
- Solving the Banding Problem 184
- Banding in all of the colors 186
- Printer submenu 187
- Arrows indicate 188
- Direction of printing 189
- Nozzle Print Test - Page 5 190
- How to fix the Nozzle Defects 191
- Print Quality Problems 192
- Color Accuracy Configuration 194
- Colors are not as Expected 195
- Vertical Banding 196
- Warped Lines on Media 197
- Using the Color Print 198
- How to Interpret the Result 199
- Enrichment Issue 200
- Ink Marks on Printouts 203
- The pinch-wheels 206
- The cutter wheel 206
- Airflow and/or 206
- Static charges 206
- Fall onto the media 208
- Smear the media 208
- Parts and Diagrams 7 211
- Printer Support 212
- Bin and Take-Up Reel 214
- Right Hand Cover 216
- Parts and Diagrams 217
- Figure 5: Right Hand Cover 217
- Left Hand Cover and Rear Door 218
- Top and Back Covers 220
- Service Station 222
- Vacuum Fan 224
- Figure 9: Vacuum Fan 225
- Booster Fan and Media Sensor 226
- Paper-Axis Motor 228
- Scan-Axis Motor 230
- Figure 12: Scan-Axis Motor 231
- ISS and APS Assembly 232
- Ink Tubes System 234
- Figure 14: Ink Tubes System 235
- 236
- Hard Disk Drive and Cover 240
- ISS PCA and Main PCA 242
- Power Supply Unit 244
- Carriage Assembly 246
- 5000 Series 256
- Tubes Guide Assemblies 260
- EMC Covers 262
- Spindle and Hub 264
- Rollfeed Brakes 266
- Miscellaneous Items 268
- Media Types 269
- Removal and Installation8 271
- Safety Precautions 272
- Required Tools 273
- Screw Types 274
- Top Cover Assembly 275
- Left Hand Cover 276
- Front Panel Assembly 284
- Left Rear Cover 285
- Right Rear Cover 286
- Media Lever Assembly 288
- Right Hand Trim 290
- Remove carefully 291
- Left Hand Trim 292
- Back Cover 293
- INK STARTUP 301
- Initializing Printer 301
- Please wait 60 sec 301
- Lower Right Cover 303
- Top EMC Cover 303
- Encoder Strip 304
- Installation of Encoder Strip 305
- Trailing Cable 306
- NOTE Remove Trailing Cable 307
- 3 for 60" Model 307
- 1 for 42" Model 307
- TIP Press the Trailing Cables 307
- NOTE Take care when removing 308
- NOTE Remember to pass the 310
- Tensioner Assembly 312
- Carriage Assembly and Belt 316
- Installation 325
- NOTE Make sure the cover is 326
- NOTE Make sure the clips are 326
- NOTE You must perform the 326
- Cutter Assembly 330
- Removal and Installation 333
- Ink Supply Station (ISS) 334
- INSIDE VIEW FRONT 335
- INSIDE VIEW REAR 335
- Installation of ISS 336
- NOTE When removing the APS 337
- Installation of APS 338
- Service Station Assembly 339
- NOTE Perform the following 341
- Drop Detector Assembly 342
- NOTE Move the Drop Detector 343
- NOTE If you replace the Drop 343
- Hard Disk Drive (HDD) 344
- LAN Card 346
- Memory and BootROM DIMM’s 347
- Installation of DIMM’s 348
- Electronics Module Cover 349
- Lift clips 350
- Main PCA 351
- 0DNHVXUH\RXUHLQVWDOOWKH 352
- )LUPZDUH0HPRU\ ',00V 352
- RQWKHQHZ0DLQ3&$ 352
- NOTE Make sure you reuse the 353
- Installation of Main PCA 354
- PCI-to-IDE PCA 355
- Installing the HDD Cable 357
- /RRSHG(QGFRQQHFWVWR 357
- WKH+DUG'LVN'ULYH 357
- 6KRUW&RQQHFWRUFRQQHFWV 357
- Power Supply Unit (PSU) 358
- PS Switch 359
- PS Socket 359
- Ink Supply Station (ISS) PCA 361
- Installation of the ISS PCA 362
- 5000 Series) 363
- Cooling Fans 365
- Pinch-Wheels 368
- Installation of Pinch-Wheels 369
- Pinch-Wheel Cam 370
- Installation of Cam 372
- Installation of Vacuum Fan 374
- Paper-Axis Motor Assembly 375
- Accuracy Page 5-14 376
- Booster Fan 378
- Media Sensor 379
- Installation of Media Sensor 380
- Entry Roller 381
- Center Guide Assembly 382
- Drive Roller Gear 384
- Center Platen Assembly 387
- Installing the Heater 393
- Tube Guide Door 394
- Preventive Maintenance 9 395
- Warning/Stop Triggers 397
- User Maintenance 399
- Lens Maintenance 399
- Carriage Interconnect Wiper 400
- Roller Lubrification Kit 401
- Slider Rods Lubrification Kit 402
- Cleaning the Platen 403
- Moisture on the Printer 404
- Noisy Carriage Bushing 404
- Belt Swelling 404
- General Cleaning 404
- Firmware Upgrade 405
- Functional Overview 10 407
- Front Panel 409
- Scan Axis 409
- Paper Axis 410
- Ink Delivery System (IDS) 411
- Ink Cartridge 411
- Tubes System 412
- Printheads 413
- Print Head Cleaner (PHC) 415
- Functional Overview 416
- About this Edition 417
- What’s in this Service Manual 418
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