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Troubleshooting
1-14
HP DesignJet 5000 and 5500 Series Printers Service Manual
Loss of Gloss on HP Photo Imaging Gloss when using
the Take-Up Reel
Under high humidity conditions (approx. >70%) the polymer chain
in the coating of this media relaxes and the drying rate decreases. If
the printed media is rolled onto a Take-Up Reel or is covered by
another print, the contact between the two surfaces could cause
blotches in the gloss. Try the following:
Reduce the level of humidity (<70%) that the Printer is working
in. To find the humidity level, print the Service Configuration
Print (Printer Setup Menu / Utilities / Test prints / Service config).
Increase the Dry Time using the Front Panel (Refer to the User’s
Guide).
Do not use the Take-Up Reel or Bin for this media when
humidity levels are high.
Dry Cockle on High Density Prints Using Paper Based
Media
High density prints can cause dry cockle mainly on Paper Based
Media.
To solve the problem do the following:
Use the Take-Up Reel and Take-Up Reel deflectors.
Set the Printer to Productivity mode to reduce the ink density.
Select Coated media modes
If the problem persists, try the following:
Laminate the prints.
Use a heavier media that is more suitable to high ink density,
such as HP Paper based Semi-Gloss or HP Poster Paper.
- Service Manual 1
- Using this Manual 4
- Table of Contents 1 5
- Table of Contents 6
- Troubleshooting 1 7
- Phone Support 8
- The complete error number 10
- The Printer does not Power ON 11
- Check Printhead Path (2) 15
- Problems with Vacuum 16
- Using Coated Media 17
- Heavyweight Coated Media 21
- Cutter Assembly Problems 25
- Media-Axis Problems 26
- Electronics Problems 27
- Parallel Port 29
- Failure Description Solution 30
- I/O Setup Menu 32
- Device Setup Menu 33
- Utilities Menu 34
- Internal RIP Settings Menu 35
- Always Appear 36
- PostScript Only 36
- HP-GL/2 Settings Menu 37
- Page Format Menu 38
- Demos Menu 39
- Media Menu 40
- Ink Cartridge Menu 41
- Printhead Menu 42
- Utilities 44
- Test Prints 44
- Contrast 44
- Display Contrast 44
- General Printer Information 45
- System Error Codes 2 47
- System Error Codes 48
- System Error Groups 50
- System Error: e50000 72
- Problem 72
- Description: 72
- HP Ink Supplies 73
- Troubleshooting 73
- What are HP Ink Supplies? 74
- Ink Cartridges 74
- Identifying the Components 75
- Supplies 76
- The Front Panel Display 78
- Ink Cartridges Men 79
- Printhead Men 80
- Status Codes and Messages 82
- Status Messages 83
- Error Status Messages 84
- Printhead Errors 85
- Printhead Information 86
- REPLACE], the front panel 87
- Ink Cartridge Errors 88
- Ink Cartridge Information 89
- *X03 Replace 90
- During Replacement 91
- Error Message 93
- Description 93
- Recovery Action 93
- Printhead dry fire 94
- Probable empty ink tubes 94
- Service Tests and 97
- Service Tests and Utilities 100
- Service Tests (Diagnostics) 101
- Service Tests 102
- Scan Axis Test 105
- Media Axis Test 107
- Service Utilities 109
- Turn DRIVE ROLLER 113
- Prime TUBES 114
- Lift window to 116
- Altitude Setup 118
- EEROM Setup 119
- Reset Life Counters 124
- 1.5.1 Scan Axis 125
- Life Counter has been 125
- Press BACK to return 125
- Backup EEROM 126
- Image Quality Warning 128
- Diagnostic Print 129
- Service Calibrations 5 131
- Introduction 132
- Service Calibrations 133
- 1. Scan-Axis Calibration 137
- Line Sensor 139
- Calibrating 139
- 2.2 Service Station 141
- Press ENTER to continue 141
- Media too small 141
- Remove Media 141
- 3. Accuracy Calibration 144
- Carriage Height Calibration 148
- 6. Close the Carriage Cover 150
- Calibration Error Codes 156
- User Calibrations 172
- Printhead Alignment 173
- Banding Calibration 174
- Accuracy Calibration 175
- Print Quality 6 177
- Print Quality 178
- What is the Diagnostic Print? 180
- Printing the Diagnostic Print 181
- Service Diagnostic print 182
- What is Banding? 184
- Solving the Banding Problem 184
- Banding in all of the colors 186
- Printer submenu 187
- Arrows indicate 188
- Direction of printing 189
- Nozzle Print Test - Page 5 190
- How to fix the Nozzle Defects 191
- Print Quality Problems 192
- Color Accuracy Configuration 194
- Colors are not as Expected 195
- Vertical Banding 196
- Warped Lines on Media 197
- Using the Color Print 198
- How to Interpret the Result 199
- Enrichment Issue 200
- Ink Marks on Printouts 203
- The pinch-wheels 206
- The cutter wheel 206
- Airflow and/or 206
- Static charges 206
- Fall onto the media 208
- Smear the media 208
- Parts and Diagrams 7 211
- Printer Support 212
- Bin and Take-Up Reel 214
- Right Hand Cover 216
- Parts and Diagrams 217
- Figure 5: Right Hand Cover 217
- Left Hand Cover and Rear Door 218
- Top and Back Covers 220
- Service Station 222
- Vacuum Fan 224
- Figure 9: Vacuum Fan 225
- Booster Fan and Media Sensor 226
- Paper-Axis Motor 228
- Scan-Axis Motor 230
- Figure 12: Scan-Axis Motor 231
- ISS and APS Assembly 232
- Ink Tubes System 234
- Figure 14: Ink Tubes System 235
- 236
- Hard Disk Drive and Cover 240
- ISS PCA and Main PCA 242
- Power Supply Unit 244
- Carriage Assembly 246
- 5000 Series 256
- Tubes Guide Assemblies 260
- EMC Covers 262
- Spindle and Hub 264
- Rollfeed Brakes 266
- Miscellaneous Items 268
- Media Types 269
- Removal and Installation8 271
- Safety Precautions 272
- Required Tools 273
- Screw Types 274
- Top Cover Assembly 275
- Left Hand Cover 276
- Front Panel Assembly 284
- Left Rear Cover 285
- Right Rear Cover 286
- Media Lever Assembly 288
- Right Hand Trim 290
- Remove carefully 291
- Left Hand Trim 292
- Back Cover 293
- INK STARTUP 301
- Initializing Printer 301
- Please wait 60 sec 301
- Lower Right Cover 303
- Top EMC Cover 303
- Encoder Strip 304
- Installation of Encoder Strip 305
- Trailing Cable 306
- NOTE Remove Trailing Cable 307
- 3 for 60" Model 307
- 1 for 42" Model 307
- TIP Press the Trailing Cables 307
- NOTE Take care when removing 308
- NOTE Remember to pass the 310
- Tensioner Assembly 312
- Carriage Assembly and Belt 316
- Installation 325
- NOTE Make sure the cover is 326
- NOTE Make sure the clips are 326
- NOTE You must perform the 326
- Cutter Assembly 330
- Removal and Installation 333
- Ink Supply Station (ISS) 334
- INSIDE VIEW FRONT 335
- INSIDE VIEW REAR 335
- Installation of ISS 336
- NOTE When removing the APS 337
- Installation of APS 338
- Service Station Assembly 339
- NOTE Perform the following 341
- Drop Detector Assembly 342
- NOTE Move the Drop Detector 343
- NOTE If you replace the Drop 343
- Hard Disk Drive (HDD) 344
- LAN Card 346
- Memory and BootROM DIMM’s 347
- Installation of DIMM’s 348
- Electronics Module Cover 349
- Lift clips 350
- Main PCA 351
- 0DNHVXUH\RXUHLQVWDOOWKH 352
- )LUPZDUH0HPRU\ ',00V 352
- RQWKHQHZ0DLQ3&$ 352
- NOTE Make sure you reuse the 353
- Installation of Main PCA 354
- PCI-to-IDE PCA 355
- Installing the HDD Cable 357
- /RRSHG(QGFRQQHFWVWR 357
- WKH+DUG'LVN'ULYH 357
- 6KRUW&RQQHFWRUFRQQHFWV 357
- Power Supply Unit (PSU) 358
- PS Switch 359
- PS Socket 359
- Ink Supply Station (ISS) PCA 361
- Installation of the ISS PCA 362
- 5000 Series) 363
- Cooling Fans 365
- Pinch-Wheels 368
- Installation of Pinch-Wheels 369
- Pinch-Wheel Cam 370
- Installation of Cam 372
- Installation of Vacuum Fan 374
- Paper-Axis Motor Assembly 375
- Accuracy Page 5-14 376
- Booster Fan 378
- Media Sensor 379
- Installation of Media Sensor 380
- Entry Roller 381
- Center Guide Assembly 382
- Drive Roller Gear 384
- Center Platen Assembly 387
- Installing the Heater 393
- Tube Guide Door 394
- Preventive Maintenance 9 395
- Warning/Stop Triggers 397
- User Maintenance 399
- Lens Maintenance 399
- Carriage Interconnect Wiper 400
- Roller Lubrification Kit 401
- Slider Rods Lubrification Kit 402
- Cleaning the Platen 403
- Moisture on the Printer 404
- Noisy Carriage Bushing 404
- Belt Swelling 404
- General Cleaning 404
- Firmware Upgrade 405
- Functional Overview 10 407
- Front Panel 409
- Scan Axis 409
- Paper Axis 410
- Ink Delivery System (IDS) 411
- Ink Cartridge 411
- Tubes System 412
- Printheads 413
- Print Head Cleaner (PHC) 415
- Functional Overview 416
- About this Edition 417
- What’s in this Service Manual 418
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