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Follow the prompts on the display to continue.
Cause: The print carriage was blocked.
If this did not solve the issue, try the next solution.
Solution 2: Close the CD/DVD tray
Solution: Close the CD/DVD tray.
Cause: The CD/DVD tray was open.
Carriage jam
Solution: Turn off the product and open the ink cartridge access door to access the
print carriage area. Remove any objects that are blocking the print carriage (including
any packing materials), and then turn on the product again.
Follow the prompts on the display to continue.
Cause: The print carriage was blocked.
Carriage stall
Solution: Turn off the product and open the ink cartridge access door to access the
print carriage area. Remove any objects that are blocking the print carriage (including
any packing materials), and then turn on the product again.
Follow the prompts on the display to continue.
Chapter 11
124 Troubleshooting
Troubleshooting
- Windows Help 1
- Contents 2
- 1 HP Photosmart D5400 4
- Printer series Help 4
- Chapter 1 5
- 2 HP Photosmart overview 6
- Control panel features 7
- Overview 8
- Chapter 2 9
- 8 HP Photosmart overview 9
- 3 Find more information 10
- Chapter 3 11
- 10 Find more information 11
- Find more information 11
- 4 Computer connection 12
- Chapter 4 13
- Connection 13
- 5 How do I? 14
- Chapter 5 15
- 14 How do I? 15
- How do I? 15
- 6 Load paper 16
- Chapter 6 17
- 16 Load paper 17
- Load paper 17
- Load full-size paper 19
- Load paper 19 20
- 20 Load paper 21
- Load paper 21 22
- 22 Load paper 23
- Load envelopes 24
- Load other types of paper 25
- Load a CD/DVD 26
- 26 Load paper 27
- Load a CD/DVD 27 28
- 28 Load paper 29
- Avoid paper jams 30
- 30 Load paper 31
- 7 Print from your computer 32
- Set the paper size 33
- View the print resolution 34
- Change the page orientation 35
- Scale the document size 36
- Preview your print job 36
- Printing shortcuts 37
- Create printing shortcuts 38
- Delete printing shortcuts 38
- Perform special print jobs 39
- Print a photo on photo paper 40
- Print using Maximum dpi 41
- Print onto a CD/DVD 42
- Chapter 7 43
- 42 Print from your computer 43
- Perform special print jobs 43 44
- 44 Print from your computer 45
- Perform special print jobs 45 46
- 46 Print from your computer 47
- Print on transparencies 48
- 48 Print from your computer 49
- Print a poster 50
- Print a Web page 50
- 50 Print from your computer 51
- 8 Use the photo features 52
- Print photos 53
- Print photos 53 54
- 5. Press Print Photos 55
- Save photos to your computer 56
- Edit photos 56
- Remove red eye 57
- Chapter 8 59
- 58 Use the photo features 59
- 9 Maintain the HP Photosmart 60
- Chapter 9 61
- 60 Maintain the HP Photosmart 61
- Maintain the HP Photosmart 61
- Replace the ink cartridges 62
- 62 Maintain the HP Photosmart 63
- Work with ink cartridges 63 64
- Clean the print head 65
- Align the print head 65
- Turn off the HP Photosmart 67
- 10 Shop for ink supplies 68
- Chapter 10 69
- 68 Shop for ink supplies 69
- Shop for ink supplies 69
- 11 Troubleshooting 70
- The product will not turn on 71
- Setup troubleshooting 71 72
- 72 Troubleshooting 73
- Setup troubleshooting 73 74
- 74 Troubleshooting 75
- Setup troubleshooting 75 76
- 76 Troubleshooting 77
- Setup troubleshooting 77 78
- 78 Troubleshooting 79
- Setup troubleshooting 79 80
- Paper jams 81
- Information on paper 82
- Print quality troubleshooting 83
- 84 Troubleshooting 85
- 86 Troubleshooting 87
- 88 Troubleshooting 89
- 90 Troubleshooting 91
- 92 Troubleshooting 93
- 94 Troubleshooting 95
- 96 Troubleshooting 97
- The text edges are jagged 98
- TrueType icon 99
- OpenType icon 99
- 98 Troubleshooting 99
- Print troubleshooting 100
- Envelopes print incorrectly 101
- The product is not responding 102
- Chapter 11 103
- 102 Troubleshooting 103
- Print troubleshooting 103 104
- Troubleshooting 104
- 104 Troubleshooting 105
- Print troubleshooting 105 106
- 106 Troubleshooting 107
- Print troubleshooting 107 108
- 108 Troubleshooting 109
- Print troubleshooting 109 110
- 110 Troubleshooting 111
- Print troubleshooting 111 112
- Memory card troubleshooting 113
- 114 Troubleshooting 115
- 116 Troubleshooting 117
- CD/DVD print troubleshooting 118
- 118 Troubleshooting 119
- 120 Troubleshooting 121
- 122 Troubleshooting 123
- Product messages 124
- 124 Troubleshooting 125
- Errors 125 126
- 126 Troubleshooting 127
- Errors 127 128
- 128 Troubleshooting 129
- Errors 129 130
- 130 Troubleshooting 131
- Errors 131 132
- 132 Troubleshooting 133
- Errors 133 134
- 134 Troubleshooting 135
- File messages 136
- 136 Troubleshooting 137
- General user messages 138
- 138 Troubleshooting 139
- Errors 139 140
- 140 Troubleshooting 141
- Paper messages 142
- 142 Troubleshooting 143
- Errors 143 144
- 144 Troubleshooting 145
- Errors 145 146
- Power and connection messages 147
- Errors 147 148
- 148 Troubleshooting 149
- Errors 149 150
- 150 Troubleshooting 151
- Errors 151 152
- 152 Troubleshooting 153
- Errors 153 154
- 154 Troubleshooting 155
- 1 Power connection 156
- 2 Power cord and adaptor 156
- 3 Power outlet 156
- Errors 155 156
- 156 Troubleshooting 157
- Errors 157 158
- 158 Troubleshooting 159
- Errors 159 160
- 160 Troubleshooting 161
- 1 Ink window 162
- 2 Electrical contacts 162
- Errors 161 162
- 162 Troubleshooting 163
- Errors 163 164
- 164 Troubleshooting 165
- Errors 165 166
- 166 Troubleshooting 167
- Errors 167 168
- 168 Troubleshooting 169
- Errors 169 170
- 170 Troubleshooting 171
- Errors 171 172
- 172 Troubleshooting 173
- 1 Nozzles 174
- 3 Electrical contacts 174
- Errors 173 174
- 174 Troubleshooting 175
- Errors 175 176
- 176 Troubleshooting 177
- Errors 177 178
- 178 Troubleshooting 179
- Errors 179 180
- Errors 181 182
- 182 Troubleshooting 183
- Errors 183 184
- 184 Troubleshooting 185
- Errors 185 186
- Errors 187 188
- 188 Troubleshooting 189
- Errors 189 190
- 190 Troubleshooting 191
- Errors 191 192
- 192 Troubleshooting 193
- Errors 193 194
- 194 Troubleshooting 195
- Errors 195 196
- 196 Troubleshooting 197
- Errors 197 198
- 198 Troubleshooting 199
- Errors 199 200
- 200 Troubleshooting 201
- Errors 201 202
- 202 Troubleshooting 203
- Warranty 204
- Support process 205
- Before you call HP support 205
- HP support by phone 206
- Additional warranty options 206
- HP Korea customer support 207
- Secure the ink system 208
- Pack the HP Photosmart 209
- Specifications 210
- Paper use 211
- Plastics 212
- Material safety data sheets 212
- Recycling program 212
- Energy Star® notice 212
- Chapter 13 213
- 212 Technical information 213
- Technical information 213
- Regulatory notices 214
- FCC statement 215
- Geräuschemission 216
- 216 Technical information 217
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