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telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of
the HP All-in-One.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the HP All-in-One
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting
the HP All-in-One directly to the telephone wall jack.
● Try connecting a working phone and phone cord to the telephone wall jack that you are
using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, contact
your telephone company and have them check the line.
● Try to send or receive a test fax. If you can send or receive a fax successfully, there might
not be a problem.
After you resolve any problems found, run the fax test again to make sure it passes and the
HP All-in-One is ready for faxing.
The "Phone Cord Connected to Correct Port on Fax" test failed
Solution Plug the phone cord into the correct port.
1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of
the HP All-in-One.
Note If you use the 2-EXT port to connect to the telephone wall jack, you will
not be able to send or receive faxes. The 2-EXT port should only be used to
connect other equipment, such as an answering machine or a telephone.
Chapter 5
78 HP Photosmart C6100 All-in-One series
Troubleshooting and support
- Basics Guide 1
- Hewlett-Packard Company 3
- Contents 4
- The HP All-in-One at a glance 7
- Control panel features 8
- Chapter 1 9
- (continued) 10
- Basics Guide 7 10
- HP All-in-One overview 10
- Find more information 11
- Access the onscreen Help 11
- Network setup 12
- Chapter 2 13
- Basics Guide 11 14
- Basics Guide 13 16
- Basics Guide 15 18
- Wireless ad hoc network setup 19
- Basics Guide 17 20
- Prepare a Mac 21
- Basics Guide 19 22
- Basics Guide 21 24
- Manage your network settings 25
- 2. Press 26
- The Network Menu appears 27
- Use the Embedded Web Server 28
- Basics Guide 27 30
- Basics Guide 29 32
- Basics Guide 31 34
- Basics Guide 33 36
- Fax setup 37
- Basics Guide 35 38
- Select your fax setup case 39
- Basics Guide 37 40
- Chapter 3 41
- 1 Telephone wall jack 42
- Basics Guide 39 42
- Basics Guide 41 44
- Case E: Shared voice/fax line 46
- 3 Computer with modem 48
- Basics Guide 45 48
- Basics Guide 53 56
- Set the answer mode 57
- Basics Guide 55 58
- Test your fax setup 59
- Set the fax header 59
- Basics Guide 57 60
- Load originals and load paper 61
- Load an original on the glass 62
- Avoid paper jams 63
- Make a copy 64
- Scan an image 64
- Make reprints of your photos 65
- Basics Guide 63 66
- Chapter 4 67
- Basics Guide 65 68
- Send a basic fax 70
- Replace the ink cartridges 70
- Basics Guide 69 72
- Align the printer 73
- Clean the HP All-in-One 73
- Clean the glass 74
- Clean the lid backing 75
- Clean the exterior 75
- Troubleshooting and support 76
- 1 Power connection 77
- 2 Power cord and adaptor 77
- 3 Grounded power outlet 77
- Fax setup troubleshooting 79
- The fax test failed 80
- 3 Telephone (optional) 87
- 3 Telephone 90
- Network troubleshooting 96
- Clear paper jams 102
- Information on ink cartridges 104
- Ink cartridge messages 104
- Additional warranty options 109
- Support process 109
- HP support by phone 109
- Technical information 110
- Copy specifications 111
- Scan specifications 111
- Fax specifications 111
- Physical specifications 111
- Power specifications 111
- Environmental specifications 112
- Acoustic information 112
- Regulatory notices 112
- Warranty 113
- Basics Guide 111 114
- Basics Guide 113 116
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