HP PAVILION DV8 Technical Information

HP Pavilion dv8 Entertainment PCMaintenance and Service GuideDocument Part Number: 580213-001September 2009This guide is a troubleshooting reference u

Maintenance and Service Guide 2–12External component identificationTo see a list of hardware installed in the computer:» Select Start > Control Pan

5–2 Maintenance and Service GuideSetup UtilityNavigating and selecting in Setup UtilityBecause Setup Utility is not Windows based, it does not support

Setup UtilityMaintenance and Service Guide 5–3Exiting Setup UtilityYou can exit Setup Utility with or without saving changes. To exit Setup Utility a

5–4 Maintenance and Service GuideSetup UtilitySystem Configuration menuDiagnostics menuSelect To do thisLanguage Support Change the Setup Utility lang

Maintenance and Service Guide 6–16SpecificationsComputer specificationsMetric U.S.DimensionsWidth 43.6 cm 17.17 inDepth 28.6 cm 11.26 inHeight (front

6–2 Maintenance and Service GuideSpecifications18.4-inch display specificationsHard drive specificationsMetric U.S. DimensionsHeight 23.0 cm 9.06 inWi

SpecificationsMaintenance and Service Guide 6–3Blu-ray ROM DVD±RW SuperMulti DL Drive specificationsSystem DMA specificationsApplicable disc Read: W

6–4 Maintenance and Service GuideSpecificationsSystem memory map specificationsSystem interrupt specificationsSize Memory address System function 640

SpecificationsMaintenance and Service Guide 6–5System I/O address specificationsI/O address (hex) System function (shipping configuration) 000–01F DM

6–6 Maintenance and Service GuideSpecifications0C0–0DF Direct memory access controller0F0–0F0 Numeric data processor0200–027F Motherboard resources3B

Maintenance and Service Guide 7–17Screw listingThis section provides specification and reference information for the screws used in the computer. The

2–2 Maintenance and Service GuideExternal component identificationTop componentsDisplay componentsItem Component Description(1) Internal display switc

7–2 Maintenance and Service GuideScrew listingWhere used: 4 screws that secure the display assembly to the computerWhere used: 4 screws that secure th

Screw listingMaintenance and Service Guide 7–3Where used: 4 screws that secure the display hinges to the display panelWhere used: 14 screws that secur

7–4 Maintenance and Service GuideScrew listingWhere used: 5 screws that secure the top cover to the base enclosureWhere used: 3 screws that secure the

Screw listingMaintenance and Service Guide 7–5Phillips PM2.0×4.0 screw Where used: 2 screws that secure the optical drive bracket to the optical drive

7–6 Maintenance and Service GuideScrew listingWhere used:1 Two screws that secure the TV tuner module to the system board2 Two screws that secure the

Screw listingMaintenance and Service Guide 7–7Where used: One screw that secures the power button board to the top coverWhere used:1 Four screws that

7–8 Maintenance and Service GuideScrew listingWhere used: 2 screws that secure the wireless antenna transceivers to the display enclosureWhere used: O

Screw listingMaintenance and Service Guide 7–9Where used: 4 screws that secure the display hinge cover to the display bezelWhere used: 2 screws that s

7–10 Maintenance and Service GuideScrew listingWhere used: 3 screws that secure the top cover to the base enclosureWhere used: One screw that secures

Screw listingMaintenance and Service Guide 7–11Where used:1 One screw that secures the audio/infrared board to the base enclosure2 One screw that secu

External component identificationMaintenance and Service Guide 2–3Buttons, speakers, and fingerprint readerItem Component Description(1) Power button*

7–12 Maintenance and Service GuideScrew listingPhillips PM2.5×4.0 screw Where used: 4 screws that secure the top cover to the base enclosureColor Quan

Screw listingMaintenance and Service Guide 7–13Phillips PM2.5×6.0 captive screw Where used:1 Five captive screws that secure the mass storage device c

7–14 Maintenance and Service GuideScrew listingPhillips PM3.0×4.0 screw Where used: 4 screws that secure the left and right brackets to the mass stora

Screw listingMaintenance and Service Guide 7–15Phillips PM2.5×5.0 broadhead screwWhere used: 3 screws that secure the subwoofer to the base enclosureC

7–16 Maintenance and Service GuideScrew listingPhillips PM2.0×11.0 captive screw Where used: 4 captive screws that secure the fan/heat sink assembly t

Screw listingMaintenance and Service Guide 7–17Phillips PM2.5×5.0 captive screw Where used: 2 captive screws that secure the fan/heat sink assembly to

Maintenance and Service Guide 8–18Backup and recoveryRecovery after a system failure is as complete as your most current backup. HP recommends that yo

8–2 Maintenance and Service GuideBackup and recovery Number each disc before inserting it into the computer optical drive. If necessary, you can exi

Backup and recoveryMaintenance and Service Guide 8–3Using Windows Backup and RestoreTo create a backup using Windows Backup and Restore, follow these

8–4 Maintenance and Service GuideBackup and recovery4. Click System Restore.5. Follow the on-screen instructions.Performing a recovery✎You can recover

2–4 Maintenance and Service GuideExternal component identification(3) Media button Starts the MediaSmart program.(4) Previous/rewind button Plays th

Maintenance and Service Guide 9–19Connector pin assignments1394 Pin Signal1TPB-2TPB+3TPA-4TPA+

9–2 Maintenance and Service GuideConnector pin assignmentsAudio-in (microphone) Audio-out (headphone)Pin Signal1 Audio signal in2 Audio signal in3 Gro

Connector pin assignmentsMaintenance and Service Guide 9–3External monitor Pin Signal1 Red analog2 Green analog3 Blue analog4 Not connected5Ground6 Gr

9–4 Maintenance and Service GuideConnector pin assignmentsHDMI Pin Signal1 Transition minimized differential signal (TDMS) data 2+2 TDMS data 2 shield

Connector pin assignmentsMaintenance and Service Guide 9–5RJ-45 (network)Pin Signal1 Transmit +2 Transmit -3 Receive +4 Unused5 Unused6 Receive -7 Unu

9–6 Maintenance and Service GuideConnector pin assignmentsUniversal Serial Bus Pin Signal1+5 VDC2Data3Data +4 Ground

Maintenance and Service Guide 10–110Power cord set requirementsThe wide range input feature of the computer permits it to operate from any line voltag

10–2 Maintenance and Service GuidePower cord set requirementsRequirements for specific countries and regionsCountry/region Accredited agency Applicabl

Maintenance and Service Guide 11–111RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in general ho

11–2 Maintenance and Service GuideRecyclingPerform the following steps to disassemble the display assembly:1. Remove all screw covers 1 and screws 2

External component identificationMaintenance and Service Guide 2–5Keys✎Your computer may look slightly different from the illustration in this section

RecyclingMaintenance and Service Guide 11–34. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2.5. Remove all

11–4 Maintenance and Service GuideRecycling9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display pane

RecyclingMaintenance and Service Guide 11–516. Turn the display panel upside down.17. Remove the backlight frame from the display panel.ÅWARNING: The

11–6 Maintenance and Service GuideRecycling19. Disconnect the display cable 1 from the LCD panel.20. Remove the screws 2 that secure the LCD panel to

Maintenance and Service Guide Index–1Index1394 portconnector pinout 9–1location 2–111394 Power Saving 5–4AAC adapter, spare part number 3–9, 3–10admin

Index–2 Maintenance and Service GuideIndexaudio-in jack 9–2audio-out jack 9–2external monitor port 9–3HDMI port 9–4headphone jack 9–2microphone jack 9

IndexMaintenance and Service Guide Index–3RJ-45 2–11TV antenna/cable 2–10Kkey components 2–5keyboardproduct description 1–3spare part numbers 3–3, 3–1

Index–4 Maintenance and Service GuideIndexproduct description 1–3ports1394 2–11eSATA/USB 2–11expansion 3 2–11external monitor 2–11HDMI 2–11monitor 2–1

IndexMaintenance and Service Guide Index–5hard drive 6–2optical drive 6–3system DMA 6–3system I/O address 6–5system interrupt 6–4system memory map 6–4

2–6 Maintenance and Service GuideExternal component identificationLightsItem Component Description(1) Caps lock light On: Caps lock is on.(2) Power li

External component identificationMaintenance and Service Guide 2–7(12) Drive light Blinking: The hard drive or optical drive is being accessed. Amb

2–8 Maintenance and Service GuideExternal component identificationPointing devicesItem Component Description(1) TouchPad light White: TouchPad is en

External component identificationMaintenance and Service Guide 2–9Front componentsItem Component Description(1) Digital Media Slot Supports the follow

2–10 Maintenance and Service GuideExternal component identificationRight-side components✎Your computer may look slightly different from the illustrati

© Copyright 2009 Hewlett-Packard Development Company, L.P.Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under l

External component identificationMaintenance and Service Guide 2–11Left-side componentsRear componentItem Component Description(1) Security cable slot

2–12 Maintenance and Service GuideExternal component identificationBottom componentsItem Component Description(1) Battery bay Holds the battery.(2) Mi

Maintenance and Service Guide 3–13Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial numbe

3–2 Maintenance and Service GuideIllustrated parts catalogComputer major components

Illustrated parts catalogMaintenance and Service Guide 3–3Item Description Spare part number(1) 18.4-inch, AntiGlare, high-definition, dual-lamp displ

3–4 Maintenance and Service GuideIllustrated parts catalog(10) Speaker assembly 496887-001(11) Top cover (includes fingerprint reader board, fingerpri

Illustrated parts catalogMaintenance and Service Guide 3–5(24) WLAN module:Intel WiFi Link 5100 802.11 a/g/n WLAN module for use in Andorra, Antigua a

3–6 Maintenance and Service GuideIllustrated parts catalogDisplay assembly componentsItem Description Spare part number(1) Display enclosure 577003-00

Illustrated parts catalogMaintenance and Service Guide 3–7Mass storage devicesItem Description Spare part number (1) Hard drive (includes left and ri

3–8 Maintenance and Service GuideIllustrated parts catalogPlastics KitItem Description Spare part number Plastics Kit: 580404-001(1) ExpressCard slot

Safety warning noticeÅWARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly o

Illustrated parts catalogMaintenance and Service Guide 3–9Miscellaneous partsDescription Spare part number120-W AC adapter 463953-001Power cord:For us

3–10 Maintenance and Service GuideIllustrated parts catalogSequential part number listingSpare part number Description371693-001 Wired headset with vo

Illustrated parts catalogMaintenance and Service Guide 3–11496876-001 Display Cable Kit (includes wireless antenna transceivers and cables, webcam/mic

3–12 Maintenance and Service GuideIllustrated parts catalog573758-001 System board (includes 1024 MB of graphics subsystem memory and replacement ther

Illustrated parts catalogMaintenance and Service Guide 3–13578917-121 Keyboard for use in French Canada (includes keyboard cable)579989-001 Fan/heat s

Maintenance and Service Guide 4–14Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tool

4–2 Maintenance and Service GuideRemoval and replacement proceduresDrive handlingÄCAUTION: Drives are fragile components that must be handled with car

Removal and replacement proceduresMaintenance and Service Guide 4–3The following table shows how humidity affects the electrostatic voltage levels gen

4–4 Maintenance and Service GuideRemoval and replacement proceduresEquipment guidelinesGrounding equipment must include either a wrist strap or a foot

Removal and replacement proceduresMaintenance and Service Guide 4–5Component replacement proceduresThis chapter provides removal and replacement proce

Maintenance and Service Guide vContents1 Product description2 External component identificationTop components. . . . . . . . . . . . . . . . . . . . .

4–6 Maintenance and Service GuideRemoval and replacement proceduresComputer feetThe computer feet are adhesive-backed rubber pads. The feet are includ

Removal and replacement proceduresMaintenance and Service Guide 4–7BatteryBefore removing the battery, follow these steps: 1. Shut down the computer.

4–8 Maintenance and Service GuideRemoval and replacement proceduresOptical drive✎The optical drive spare part kit includes an optical drive bezel and

Removal and replacement proceduresMaintenance and Service Guide 4–95. If it is necessary to replace the optical drive bracket:a. Position the optical

4–10 Maintenance and Service GuideRemoval and replacement proceduresMass storage device✎The mass storage device spare part kit includes a left and rig

Removal and replacement proceduresMaintenance and Service Guide 4–11Remove the mass storage devices:1. Loosen the five Phillips PM2.5×6.0 captive scre

4–12 Maintenance and Service GuideRemoval and replacement procedures6. If it is necessary to replace the left and right brackets, Mylar sleeve, connec

Removal and replacement proceduresMaintenance and Service Guide 4–13TV tuner module✎The TV tuner module spare part kit does not include a TV tuner mod

4–14 Maintenance and Service GuideRemoval and replacement procedures✎If the TV tuner module is removed and not replaced, a protective sleeve must be i

Removal and replacement proceduresMaintenance and Service Guide 4–15RTC batteryBefore removing the RTC battery, follow these steps: 1. Shut down the c

vi Maintenance and Service GuideContentsBluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4–16 Maintenance and Service GuideRemoval and replacement proceduresMemory moduleBefore removing the memory module, follow these steps: 1. Shut down t

Removal and replacement proceduresMaintenance and Service Guide 4–17WLAN moduleBefore removing the WLAN module, follow these steps: 1. Shut down the c

4–18 Maintenance and Service GuideRemoval and replacement proceduresRemove the WLAN module:ÄCAUTION: To prevent an unresponsive system, replace the wi

Removal and replacement proceduresMaintenance and Service Guide 4–193. Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module.✎The

4–20 Maintenance and Service GuideRemoval and replacement procedures✎If a WLAN antenna is not connected to the terminals on the WLAN module, a protect

Removal and replacement proceduresMaintenance and Service Guide 4–21Switch coverBefore removing the switch cover, follow these steps:1. Shut down the

4–22 Maintenance and Service GuideRemoval and replacement procedures3. Turn the computer display-side up, with the front toward you.4. Open the comput

Removal and replacement proceduresMaintenance and Service Guide 4–23Keyboard coverBefore removing the keyboard cover, follow these steps: 1. Shut down

4–24 Maintenance and Service GuideRemoval and replacement procedures3. Disconnect the LED board cable 1 from the low insertion force (LIF) connector o

Removal and replacement proceduresMaintenance and Service Guide 4–25Power button boardBefore removing the power button board, follow these steps: 1. S

ContentsMaintenance and Service Guide vii7 Screw listingPhillips PM2.5×7.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4–26 Maintenance and Service GuideRemoval and replacement proceduresBluetooth module✎The Bluetooth module spare part kit does not include a Bluetooth

Removal and replacement proceduresMaintenance and Service Guide 4–27Keyboard✎The keyboard spare part kit includes a keyboard cable.Before removing the

4–28 Maintenance and Service GuideRemoval and replacement proceduresRemove the keyboard:1. Turn the computer upside down, with the front toward you.2.

Removal and replacement proceduresMaintenance and Service Guide 4–296. Lift the rear edge of the keyboard 1 until it rests at an angle.7. Release the

4–30 Maintenance and Service GuideRemoval and replacement proceduresPower button board cable✎The power button board cable is included with the power b

Removal and replacement proceduresMaintenance and Service Guide 4–31Bluetooth module cableBefore removing the Bluetooth module cable, follow these ste

4–32 Maintenance and Service GuideRemoval and replacement proceduresLED board cable✎The LED board cable is included with the keyboard cover, spare par

Removal and replacement proceduresMaintenance and Service Guide 4–33Speaker assemblyBefore removing the speaker assembly, follow these steps: 1. Shut

4–34 Maintenance and Service GuideRemoval and replacement proceduresDisplay assemblyBefore removing the display assembly, follow these steps: 1. Shut

Removal and replacement proceduresMaintenance and Service Guide 4–35ÄCAUTION: Support the display assembly when removing the following screws. Failure

Maintenance and Service Guide 1–11Product descriptionCategory DescriptionProduct name HP Pavilion dv8 Entertainment PCProcessors Intel® Core™ i7-820QM

4–36 Maintenance and Service GuideRemoval and replacement proceduresb. Turn the display assembly upside down, with the bottom edge toward you.c. Relea

Removal and replacement proceduresMaintenance and Service Guide 4–379. If it is necessary to replace the webcam/microphone module:a. Remove the Philli

4–38 Maintenance and Service GuideRemoval and replacement procedures11. If it is necessary to replace the webcam/microphone module cable, remove the c

Removal and replacement proceduresMaintenance and Service Guide 4–3913. If it is necessary to replace the display inverter:a. Release the display inve

4–40 Maintenance and Service GuideRemoval and replacement proceduresc. Remove the four Phillips PM2.0×4.0 screws 1 that secure the display hinges to t

Removal and replacement proceduresMaintenance and Service Guide 4–41Top coverBefore removing the top cover, follow these steps: 1. Shut down the compu

4–42 Maintenance and Service GuideRemoval and replacement proceduresRemove the top cover: 1. Turn the computer upside down, with the front toward you.

Removal and replacement proceduresMaintenance and Service Guide 4–434. Turn the computer right-side up, with the front toward you.5. Disconnect the fo

4–44 Maintenance and Service GuideRemoval and replacement procedures7. Remove the five Phillips PM2.5×7.0 screws that secure the top cover to the base

Removal and replacement proceduresMaintenance and Service Guide 4–4510. Release the ZIF connector 1 to which the fingerprint reader board cable is att

1–2 Maintenance and Service GuideProduct descriptionMass storage devices (continued)Supports the following dual hard drive configurations: 1000-GB, 7

4–46 Maintenance and Service GuideRemoval and replacement proceduresTouchPad on/off button boardBefore removing the TouchPad on/off button board, foll

Removal and replacement proceduresMaintenance and Service Guide 4–47Remove the TouchPad on/off button board:1. Turn the top cover upside down, with th

4–48 Maintenance and Service GuideRemoval and replacement proceduresSystem boardBefore removing the system board, follow these steps: 1. Shut down the

Removal and replacement proceduresMaintenance and Service Guide 4–49Remove the system board: 1. Turn the computer upside down, with the front toward y

4–50 Maintenance and Service GuideRemoval and replacement procedures8. Remove the three Phillips PM2.5×7.0 screws that secure the system board to the

Removal and replacement proceduresMaintenance and Service Guide 4–51FanBefore removing the fan, follow these steps: 1. Shut down the computer. If you

4–52 Maintenance and Service GuideRemoval and replacement proceduresRemove the fan:1. Remove the two Phillips PM2.0×4.0 screws 1 that secure the fan t

Removal and replacement proceduresMaintenance and Service Guide 4–53SubwooferBefore removing the subwoofer, follow these steps: 1. Shut down the compu

4–54 Maintenance and Service GuideRemoval and replacement proceduresRemove the subwoofer: 1. Remove the three Phillips PM2.5×5.0 broadhead screws 1 th

Removal and replacement proceduresMaintenance and Service Guide 4–55Audio/infrared boardBefore removing the audio/infrared board, follow these steps:

Product descriptionMaintenance and Service Guide 1–3External media cards One ExpressCard slot, supporting optional ExpressCard/54 cardsDigital Media S

4–56 Maintenance and Service GuideRemoval and replacement proceduresRemove the audio/infrared board:1. Release the ZIF connector 1 to which the audio/

Removal and replacement proceduresMaintenance and Service Guide 4–57USB boardBefore removing the USB board, follow these steps: 1. Shut down the compu

4–58 Maintenance and Service GuideRemoval and replacement proceduresPower connector cable✎The power connector cable is included in the base enclosure

Removal and replacement proceduresMaintenance and Service Guide 4–59TV tuner module cable✎The TV tuner module cable is included in the Cable Kit, spar

4–60 Maintenance and Service GuideRemoval and replacement proceduresFan/heat sink assembly✎To properly ventilate the computer, allow at least 7.6 cm (

Removal and replacement proceduresMaintenance and Service Guide 4–61Remove the fan/heat sink assembly:1. Disconnect the fan cable 1 from the system bo

4–62 Maintenance and Service GuideRemoval and replacement procedures✎The thermal material must be thoroughly cleaned from the surfaces of the fan/heat

Removal and replacement proceduresMaintenance and Service Guide 4–63Processor✎The processor spare part kit includes replacement thermal material.Befor

4–64 Maintenance and Service GuideRemoval and replacement proceduresRemove the processor: 1. Turn the processor locking screw 1 one-half turn counterc

Maintenance and Service Guide 5–15Setup UtilityStarting Setup UtilitySetup Utility is a ROM-based information and customization utility that can be us