HP dc72 Schnellstart Anleitung Seite 22
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Access the Business Support Center (BSC) at http://www.hp.com/go/
bizsupport for the latest online support information, software and drivers,
proactive notification, and worldwide community of peers and HP experts.
If it becomes necessary to call for technical assistance, be prepared to do
the following to ensure that your service call is handled properly:
●
Be in front of your computer when you call.
●
Write down the computer serial number and product ID number, and
the monitor serial number before calling.
●
Spend time troubleshooting the problem with the service technician.
●
Remove any hardware that was recently added to your system.
●
Remove any software that was recently installed.
●
Restore the system from the Recovery Disc Set that you created or
restore the system to its original factory condition in HP Backup and
Recovery Manager.
CAUTION: Restoring the system will erase all data on the hard drive. Be
sure to back up all data files before running the restore process.
NOTE: For sales information and warranty upgrades (HP Care Pack), call
an authorized service provider or dealer.
Helpful Hints
If you encounter problems with the computer, monitor, or software, see the
following list of general suggestions before taking further action:
●
Check that the computer and monitor are plugged into a working
electrical outlet.
●
Check to see that the voltage select switch (some models) is set to the
appropriate voltage for your region (115V or 230V).
●
Check to see that the computer is turned on and the green power light
is on.
●
Check to see that the monitor is turned on and the green monitor light
is on.
●
Check the power LED on the front of the computer to see if it is flashing.
The flashing lights are error codes that will help you diagnose the
14 Quick Setup & Getting Started ENWW
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