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There is no sound or sound volume is too low.
Cause Solution
The application is set to use a different audio device than
speakers.
Some graphics cards support audio over the DisplayPort
connection, so multiple audio devices may be listed in
Device Manager. Make sure the correct device is being
used.
Some applications can select which audio output device is
used.
Make sure the application has selected the correct audio
device.
The operating system controls may be set to use a different
audio device as the default output device than what is
expected.
Set the operating system to use the correct audio device.
Solving Printer Problems
If you encounter printer problems, see the documentation that came with the printer and to the
common causes and solutions listed in the following table.
Table 10-8 Solving Printer Problems
Printer will not print.
Cause Solution
Printer is not turned on and online. Turn the printer on and make sure it is online.
The correct printer drivers for the application are not
installed.
1. Install the correct printer driver for the application.
2. Try printing using the MS-DOS command:
DIR C:\ > [printer port]
where [printer port] is the address of the printer being
used. If the printer works, reload the printer driver.
If you are on a network, you may not have made the
connection to the printer.
Make the proper network connections to the printer.
Printer may have failed. Run printer self-test.
Printer will not turn on.
Cause Solution
The cables may not be connected properly. Reconnect all cables and check the power cord and
electrical outlet.
Printer prints garbled information.
Cause Solution
The correct printer driver for the application is not installed. Install the correct printer driver for the application.
272 Chapter 10 Troubleshooting Without Diagnostics
- Elite 8300 Series Microtower 1
- About This Book 3
- Table of contents 4
- 1 Product Features 12
- Serial Number Location 22
- Software 24
- Computer Setup—File 29
- Computer Setup—Storage 30
- Computer Setup—Security 33
- Computer Setup—Power 37
- Computer Setup—Advanced 38
- 4 Illustrated parts catalog 41
- Misc parts 44
- Misc boards 46
- Computer major components 49
- Generating Static 74
- Grounding the Work Area 76
- Operating Guidelines 77
- Routine Care 77
- Cleaning the Keyboard 78
- Cleaning the Monitor 78
- Service Considerations 79
- Cables and Connectors 80
- Hard Drives 80
- Lithium Coin Cell Battery 80
- SATA Hard Drives 81
- SATA Hard Drive Cables 81
- SMART ATA Drives 81
- Cable Management 81
- Hard Drive Capacities 82
- Drives 91 102
- Installing Drives 103
- No. Guide Screw Device 104
- (Bays 5 and 6) 104
- Hood Sensor 112
- Front I/O, USB Assembly 113
- Power Switch Assembly 115
- Speaker 645330-001 116
- Description Spare part number 116
- Rear Chassis Fan 117
- Fan sink 118
- Processor 120
- Power Supply 123
- System Board 124
- Microtower (MT) Chassis 130
- Computer Access Panel 131
- Front Bezel 132
- Front Bezel Security 133
- Bezel Blanks 135
- DDR3-SDRAM DIMMs 136
- Populating DIMM Sockets 136
- Installing DIMMs 137
- Expansion Cards 138
- System Board Connections 144
- Drive Positions 148
- Front Fan Assembly 155
- Front Fan Assembly 145 156
- Front I/O Assembly 157
- Power Switch/LED Assembly 158
- Heat sink 159
- Rear Chassis Fan 155 166
- Preparation for Disassembly 171
- Access Panel 172
- Expansion Card 180
- Table 8-2 Drive Positions 187
- Fan duct 198
- Front Fan Assembly 189 200
- Speaker 636925-001 204
- Orientation 214
- Bezel Blank 220
- DDR3-SDRAM SODIMMs 222
- Populating SODIMM Sockets 223
- Installing SODIMMs 224
- Front Fan 226
- Optical Drive 227
- Hard Drive 230
- Hard Drive 221 232
- Optical Drive Rail 235
- Card Reader 236
- Speaker 689384-001 238
- WLAN Module 244
- Graphics Board 247
- Rear Fan 251
- Antennas 252
- Port Cover 257
- Power Supply, External 258
- Safety and Comfort 259
- Helpful Hints 260
- Solving General Problems 262
- Solving General Problems 253 264
- Solving Power Problems 266
- Solving Diskette Problems 268
- Solving Diskette Problems 259 270
- Solving Hard Drive Problems 271
- Solving Display Problems 276
- Solving Display Problems 267 278
- Solving Display Problems 269 280
- Solving Audio Problems 281
- Solving Audio Problems 271 282
- Solving Printer Problems 283
- Solving Printer Problems 273 284
- Solving Network Problems 288
- Solving Network Problems 279 290
- Solving Memory Problems 291
- Solving Processor Problems 293
- Solving Software Problems 300
- Contacting Customer Support 301
- 11 POST Error Messages 302
- Audible Codes 311
- Resetting the Password Jumper 316
- 13 Backup and Recovery 319
- Performing a recovery 321
- Using F11 322
- A Battery Replacement 324
- 3.5-inch SATA Hard Drive 327
- Smart Cover FailSafe Key 332
- Cover Lock 333
- D Power Cord Set Requirements 335
- Country-Specific Requirements 336
- E Specifications 337
- MT Specifications 338
- Rated Input Current 5.5A 339
- SFF Specifications 340
- USDT Specifications 341
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