Hp ProLiant DL120 G6 Server Bedienungsanleitung Seite 88
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Troubleshooting 88
Contacting HP
Contacting HP technical support or an authorized reseller (on page 88)
Server information you need (on page 88)
Operating system information you need (on page 89)
Contacting HP technical support or an authorized reseller
Before contacting HP, always attempt to resolve problems by completing the procedures in this guide.
IMPORTANT: Collect the appropriate server information ("Server information you need" on
page 88) and operating system information ("Operating system information you need" on page
89) before contacting HP for support.
For United States and worldwide contact information, see the Contact HP website
(http://www.hp.com/go/assistance).
In the United States:
• To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be
recorded or monitored.
• If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
(http://www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the website,
call 1-800-633-3600. For more information about Care Packs, see the HP website
(http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html).
Server information you need
Before contacting technical support, collect the following:
• All information from any troubleshooting efforts to this point.
• A printed copy of the system and operating environment information and a copy of any historical data
that might be relevant. If possible, obtain an electronic copy of this information to send by e-mail to a
support specialist. To collect this information, run HP Insight Diagnostics (on page 51) and refer to the
server documentation.
• A list of the system components:
o Product, model, and serial number
o Hardware configuration
o Add-on boards
o Monitor
o Connected peripherals such as tape drives
• A list of all third-party hardware and software:
o Complete product name and model
o Complete company name
o Product version
o Driver version
- HP ProLiant DL120 G6 Server 1
- User Guide 1
- Contents 3
- Contents 4 4
- Contents 5 5
- Component identification 6
- SAS and SATA device numbers 7
- Rear panel components 7
- Rear panel LEDs and buttons 8
- System board components 9
- System maintenance switch 10
- NMI functionality 10
- System board LEDs 11
- Fan locations 12
- Battery pack LEDs 12
- Item Color Description 13
- FBWC module LEDs 14
- Operations 15
- Remove the access panel 16
- Remove the air baffle 16
- Install the access panel 18
- Rack planning resources 19
- Optimum environment 19
- Temperature requirements 20
- Power requirements 21
- Rack warnings 22
- Installing hardware options 22
- Registering the server 22
- Introduction 23
- Memory options 23
- DIMM identification 24
- Hard drive options 26
- Removing a hard drive blank 27
- Removing a hard drive 27
- • Optional SAS controller 29
- Install the hard drive 30
- Optical drive option 33
- Expansion board option 34
- PCI-X riser board option 36
- Storage controller option 37
- Cabling 45
- Power supply (500 W) cabling 46
- SATA cabling 47
- Internal USB cabling 48
- Fan cabling 49
- BIOS Setup Utility 50
- Auto-configuration process 50
- BIOS Serial Console 51
- ROMPaq utility 51
- LO100i Remote Management 51
- HP Insight Diagnostics 51
- HP ROM-Based Setup Utility 51
- Keeping the system current 52
- Troubleshooting 53
- DIMM handling guidelines 54
- Problem diagnosis 55
- Warnings and cautions 56
- Symptom information 57
- Diagnostic steps 57
- Start diagnosis flowchart 58
- General diagnosis flowchart 59
- Power-on problems flowchart 61
- POST problems flowchart 62
- OS boot problems flowchart 64
- • Redundancy failure 65
- Hardware problems 66
- Power problems 67
- General hardware problems 68
- Problems with new hardware 69
- Unknown problem 69
- Third-party device problems 70
- Testing the device 70
- Internal system problems 71
- DLT drive problems 72
- Fan problems 73
- Hard drive problems 74
- Memory problems 75
- Processor problems 76
- PPM problems 77
- External device problems 78
- Audio problems 79
- Printer problems 79
- Mouse and keyboard problems 79
- Diagnostic adapter problems 80
- Modem problems 80
- Network controller problems 82
- Software tools and solutions 83
- Operating system updates 84
- Linux operating systems 85
- Firmware maintenance 86
- Current firmware versions 87
- Updating firmware 87
- Drivers 87
- Contacting HP 88
- Microsoft® operating systems 89
- Battery 91
- FCC rating label 92
- Modifications 93
- • EMC Directive 2004/108/EC 94
- Japanese notice 95
- BSMI notice 95
- Korean notice 95
- Laser compliance 96
- Battery replacement notice 96
- Electrostatic discharge 98
- Technical support 99
- Technical support 100 100
- Customer Self Repair 101
- Technical support 102 102
- Reparo feito pelo cliente 103
- Technical support 104 104
- Technical support 105 105
- Technical support 106 106
- Acronyms and abbreviations 107
- Documentation feedback 110
- Index 111 111
- Index 112 112
- Index 113 113
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