HP rp5800 Bedienungsanleitung PDF herunterladen (Seite 26)

A Troubleshooting

Solving Common Problems

The following table lists possible problems and recommended solutions.

Problem Solution

Scanner does not power up. Ensure that the POS computer is powered on.

Ensure that the cable is properly connected to a USB port on the

computer.

Ensure that the cable is properly connected to the scanner.

Move the cable to a different USB port on the computer.

If still not working, replace the interface cable.

Top light on scanner is flashing. Pull and hold the trigger until scanner emits a short set of beeps.

Scan a USB interface type:

1. USB Com

2. USB Keyboard Wedge

Scanner does not read barcodes (scanner emits a

target cross hair but there is no green dot or single

beep when reading a barcode).

Try scanning a different product barcode.

Clean the front window on the scanner if it is dirty.

Check the front window on Scanner. If it is heavily damaged,

replace the scanner.

Determine the symbology type and ensure the symbology is

enabled.

Scanner emits a target cross, emits a green dot, and

emits a single beep when reading a barcode but does

not transmit data to the host.

Reset the Interface option: USB Com or USB Keyboard Wedge

●

If interface = USB Com , open a comport emulator and

determine in Device Manager the correct comport number.

● If interface = USB Keyboard Wedge, open a generic text editor

such as Notepad, Microsoft Word or Command prompt.

Online Technical Support

For the online access to technical support information, self-solve tools, online assistance, community

forums or IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to

http://www.hp.com/support.

20 Appendix A Troubleshooting ENWW

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HP rp5800 Bedienungsanleitung Seite 26