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Table 33 Causes of Volume Discovery Failure and Required Actions (continued)

ActionCause

If a management LU is configured on the port of the

external storage system, perform one of the following:

• Make sure that at least one LU is used for data storage

and has a smaller LUN than the LUN of the management

LU. Also make sure that the data storage LU is set to the

port connected to the local storage system.

• Delete the management LU from the port connected to

the local storage system. operations.

• Use a security function and configure the access attribute

of the management LU to prohibit read and write

External volume is configured as a management LU.

Perform one of the following:

• Change the configuration so that the remote command

devices are not cascaded.

• Use a security function or delete the LU setting from the

port of the connected external storage system so that

the local storage system cannot recognize the remote

command devices.

Remote command devices of the external storage system

are cascaded.

Perform one of the following:

• Connect an external storage system supported by XP

External Storage.

• Call HP technical support to ask if the external storage

system is supported by XP External Storage. If the

external storage system is supported, you can connect

the external storage system by either installing the

microcode version that supports the external storage

system or the profile information for the external storage

system.

External storage system information that is retrieved by the

port discovery is not found in the profile information.

Perform one of the following:

• Make sure that the port of the external storage system

is in the normal status.

• Register WWN to the external storage system to allow

Make sure that the external storage system or the external

volume is in the normal status.

External volume is not in the normal status. Or a failure or

an error occurred in retrieving the information from the

external storage system.

If none corresponds to the actual factor, disconnect the cable between the local storage system

and the external storage system once and connect it appropriately again. After 30 seconds, retry

the operation.

Calling HP Technical Support

If you need to call HP technical support, be sure to provide as much information about the problem

as possible. Include the circumstances surrounding the error or failure, the Remote Web Console

configuration information saved in the floppy disks by the FD Dump Tool, the exact content of any

messages displayed on the Remote Web Console, and the severity levels and reference codes

displayed on the Status tab of the Remote Web Console main window.

Calling HP Technical Support 131

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