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Troubleshooting
Maintenance and Service Guide 2–3
Computer Setup Defaults
To return all settings in Computer Setup to the values that were
set at the factory:
1. Open Computer Setup by turning on or restarting the
computer. Press
F10 while the “Press <F10> to enter Setup”
message is displayed in the lower-left corner of the screen.
❏ To change the language, use the arrow keys to select the
Advanced menu, select Language Support, and then
press
f5 or f6 until the appropriate language is highlighted.
Press
f10 to save your selection and exit the Advanced
menu.
❏ To view navigation information, press f1.
2. Use the arrow keys to select Exit > Load Setup Defaults.
3. Press
f9.
4. Press enter to confirm the return to default configuration.
5. To confirm the restoration, press
f10.
6. Select Exit > Exit Saving Changes, and then follow the
instructions on the screen.
When the computer restarts, the factory settings are restored, and
any identification information you have entered is saved.
- Maintenance and Service 1
- Contents 3
- 1.1 Features 6
- 1.2 Resetting the Computer 9
- 1.3 Power Management 9
- 1.4 External Components 10
- Table 1-1 11
- Front Components 11
- HP Pavilion ze2000 11
- Product Description 12
- Table 1-2 13
- Compaq Presario M2000 13
- Table 1-3 15
- Right-Side Components 15
- Table 1-4 17
- Table 1-5 19
- Left-Side Components 19
- Table 1-6 21
- Table 1-7 22
- Rear Panel Components 22
- Table 1-8 23
- Table 1-9 25
- Keyboard Components 25
- Table 1-10 27
- Table 1-11 28
- Top Components 28
- Table 1-12 30
- Table 1-13 32
- Bottom Components 32
- Table 1-14 34
- 1.5 Design Overview 36
- Troubleshooting 37
- Accessing Computer Setup 38
- Computer Setup Defaults 39
- Selecting from the Main Menu 40
- Selecting from the Tools Menu 41
- Table 2-5 42
- Exit Menu 42
- Table 2-6 43
- “Flowchart 49
- 2.4—No Power 49
- Part 3.” 49
- 2.7—No Video 50
- Part 2.” 50
- (if applicable) 52
- 2.11—No OS 56
- Loading 56
- Hard Drive, Part 2.” 56
- ■ Diskette drive 57
- ■ System board 57
- 2.15—No Audio 60
- Part 1.” 60
- Operating System 61
- (OS) Loading.” 61
- Connection 64
- Illustrated Parts Catalog 65
- 3.2 Computer Major Components 66
- Table 3-1 67
- Miscellaneous Plastics Kit 76
- Table 3-2 77
- 3.4 Mass Storage Devices 78
- Table 3-3 79
- Mass Storage Devices 79
- 3.5 Miscellaneous 80
- Table 3-5 82
- Removal and Replacement 91
- Preliminaries 91
- 4.2 Service Considerations 92
- 4.3 Preventing Damage to 93
- Removable Drives 93
- Precautions 95
- 4.6 Workstation Precautions 96
- 4.7 Grounding Equipment and 96
- Procedures 99
- 5.1 Serial Number 100
- Disassembly Sequence Chart 101
- (Continued) 102
- Disassembly 103
- 5.4 Hard Drive 104
- Removing the Hard Drive Cover 105
- Removing the Hard 106
- 5.5 Computer Feet 108
- 5.6 Optical Drive 109
- Removing the Optical Drive 110
- 5.7 Memory Module 111
- Removing the Memory Module 113
- Spare Part Number Information 114
- 5.9 Keyboard Cover 117
- Removing the Keyboard Cover 119
- 5.10 LED Board 120
- Removing the LED Board 121
- 5.11 Keyboard 122
- Removing the Keyboard Screws 123
- Releasing the Keyboard 124
- 6. Remove the keyboard 125
- 5.12 Display Assembly 126
- 6. Open the display 128
- 5.13 Base Enclosure 131
- Removing the Base Enclosure 136
- 5.14 Speaker Assembly 137
- Removing the Speaker Assembly 138
- 5.15 Heat Sink 139
- 5. Remove the heat sink 3 140
- 5.16 Fan 141
- 4. Remove the fan 2 142
- 5.17 Processor 143
- Removing the Processor 144
- 5.18 Battery Connector Board 145
- 5.19 Power Connector Board 148
- 5.21 Bluetooth Board 152
- Removing the Bluetooth Board 153
- 5.22 System Board 154
- Models Only 157
- Releasing the System Board 159
- Removing the System Board 160
- Specifications 161
- Table 6-2 163
- 15.0-inch, XGA, Display 163
- Table 6-3 164
- Hard Drives 164
- Table 6-4 165
- Table 6-5 166
- 24X DVD/CD-RW Combo Drive 166
- Table 6-6 168
- Table 6-7 170
- 8X DVD-ROM Drive 170
- Table 6-8 172
- 24X CD-ROM Drive 172
- Table 6-9 173
- System DMA 173
- Table 6-10 173
- System Interrupts 173
- Table 6-11 175
- System I/O Addresses 175
- Table 6-12 178
- System Memory Map 178
- Connector Pin Assignments 179
- Table A-2 180
- RJ-45 (Network) 180
- Table A-3 181
- S-Video-Out 181
- Table A-4 182
- External Monitor 182
- Table A-5 183
- RJ-11 (Modem) 183
- Table A-6 184
- Audio-In (Microphone) 184
- Table A-7 184
- Audio-Out (Headphone) 184
- Power Cord Set Requirements 185
- General Requirements 186
- Country-Specific Requirements 187
- Screw Listing 189
- Table C-2 190
- Table C-3 191
- Phillips PM2.0×6.0 Screw 191
- (Continued) 192
- Table C-4 195
- Phillips PM2.0×7.0 Screw 195
- Table C-5 198
- Table C-6 200
- Phillips PM2.0×3.0 Screw 200
- Table C-7 201
- Table C-8 204
- Phillips PM2.0×16.0 Screw 204
- Table C-10 210
- PhillipsPM1.5×3.5 Screw 210
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