HP Compaq Presario,Presario 5270 Technical Information

Compaq Presario CQ62 NotebookPC and HP G62 Notebook PCMaintenance and Service GuideSUMMARYThis guide is a troubleshooting reference used for maintaini

10 Recycling ...

3. Use the arrow keys to select a language, and then press enter key.4. When a confirmation prompt with your language selected displays, press the ent

Restoring default settings in Setup UtilityThe following procedure explains how to restore Setup Utility default settings. If Setup Utility is notalre

Exiting Setup UtilityYou can exit Setup Utility with or without saving changes.●To exit Setup Utility and save changes from the current session:If the

System Configuration menuSelect To do thisLanguage Support Change the language of Setup Utility.Button Sound (select models only) Enable/disable the c

Computer Setup in LinuxStarting Computer SetupComputer Setup is a preinstalled, ROM-based utility that can be used even when the operatingsystem is no

Restoring factory settings in Computer SetupTo return all settings in Computer Setup to the values that were set at the factory:1. Open Computer Setup

Computer Setup menusThe menu tables in this section provide an overview of Computer Setup options.NOTE: Some of the Computer Setup menu items listed i

Security menuNOTE: Some of the menu items listed in this section might not be supported by the computer.Select To do thisSetup Password Enter, change,

System Configuration menuNOTE: Some of the listed System Configuration options might not be supported by the computer.Select To do thisLanguage Change

Select To do thisBuilt-in device options●Enable/disable embedded WLAN Device Radio.● Enable/disable embedded Bluetooth Device Radio.●Enable/disable Ne

1 Product descriptionCategory Description HP G62 HP G62 CompaqPresarioCQ62CompaqPresarioCQ62Discrete UMA Discrete UMAProduct Name Compaq Presario CQ62

100 Chapter 5 Setup Utility ENWW

6 SpecificationsComputer specificationsDimensionsDepth 24.7 cm (9.7 in)Width 37.4 cm (14.7 in)Height (front to rear) 3.2 to 3.7 cm (1.3 to 1.4 in)Weig

Height 21.0 cm (8.27 in)Width 35.9 cm (14.1 in)Diagonal 39.6 cm (15.6)Number of colors Up to 16.8 millionContrast ratio 300:1 (typical)Brightness 200

Hard drive specifications 750 GB* 640 GB* 500 GB* 320 GB* 250 GB* 160 GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mmWidth 70 mm 70 mm

DVD±RW and CD-RW SuperMulti Double-Layer ComboDrive with LightScribe specificationsApplicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-

Blu-ray ROM with LightScribe DVD±R/RW SuperMultiDouble-Layer Drive specificationsApplicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-

System resource specificationsUse Device Manager to get a graphical view of the system resources that control how the deviceswork on the computer. Sys

7 Backup and recoveryRecovery after a system failure is as complete as your most current backup. HP recommendscreating recovery discs immediately afte

Depending on the computer model, you might have one of the following backup and recoverysolutions:●Roxio BackOnTrack●HP Recovery ManagerNOTE: For deta

Backing up your informationAs you add new software and data files, back up the system on a regular basis to maintain areasonably current backup. Back

Category Description HP G62 HP G62 CompaqPresarioCQ62CompaqPresarioCQ62Discrete UMA Discrete UMA AMD Athlon II P360 DiscreteProcessor 2.3 GHZ 35 W (f

Using Windows Backup and RestoreTo create a backup using Windows Backup and Restore:NOTE: Be sure that the computer is connected to AC power before st

Using system restore pointsWhen backing up the system, you are creating a system restore point. A system restore point allowsyou to save and name a sn

NOTE: Windows has its own built-in repair features, such as System Restore and driver roll-backcapabilities. Try these features before using Recovery

Linux backup and recoveryUse the instructions in this section if SUSE Linux SLED 11 is installed on the computer.To protect your information, back up

114 Chapter 7 Backup and recovery ENWW

8 Connector pin assignmentsAudio-out (headphone)Pin Signal1 Audio out, left channel2 Audio out, right channel3 GroundAudio-in (microphone)Pin Signal1

External monitorPin Signal1 Red analog2 Green analog3 Blue analog4 Not connected5 Ground6 Ground analog7 Ground analog8 Ground analog9+5 VDC10 Ground1

RJ-11 (modem)Pin Signal1 Unused2Tip3Ring4 Unused5 Unused6 UnusedRJ-45 (network)Pin Signal1 Transmit +2 Transmit -3Receive +4 Unused5 Unused6Receive -7

HDMIPin Signal1 TMDS data 2+2 TMDS data 2 shield3 TMDS data 2–4 TMDS data 1+5 TMDS data 1shield6 TMDS data 1–7 TMDS data 0+8 TMDS data 0 shield9 TMDS

Universal Serial BusPin Signal1+5 VDC2 Data -3 Data +4 GroundENWW Universal Serial Bus 119

Category Description HP G62 HP G62 CompaqPresarioCQ62CompaqPresarioCQ62Discrete UMA Discrete UMA ●3072 MB (1024 MB × 1 + 2048MB × 1)√√√√ ●2048 MB (204

120 Chapter 8 Connector pin assignments ENWW

9 Power cord set requirementsThe wide range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC or from

Requirements for specific countries or regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Canad

10 RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local la

Perform the following steps to disassemble the display assembly:1. Remove all screw covers (1) and screws (2) that secure the display bezel to the dis

4. Remove the two screws (1) that secure each hinge to the display enclosure and lift up to removethe display hinge covers (2).5. Remove all screws (1

7. Turn the display panel assembly upside down and remove all screws that secure the displaypanel frame to the display panel.8. Use a sharp-edged tool

14. Remove the backlight cables (1) from the clip (2) in the display panel.15. Turn the display panel upside down.16. Remove the backlight frame from

17. Remove the backlight from the backlight frame.18. Disconnect the display cable (1) from the LCD panel.19. Remove the screws (2) that secure the LC

22. Remove the LCD panel.23. Recycle the LCD panel and backlight.ENWW Display 129

Category Description HP G62 HP G62 CompaqPresarioCQ62CompaqPresarioCQ62Discrete UMA Discrete UMA Realtek 8102E √√√√Wireless Integrated wireless local

130 Chapter 10 Recycling ENWW

IndexSymbols/Numerics1394 Power Saving 93AAC adapteridentifying 17AC adapter, spare part numbers32administrator password 92antennaremoval 75antennas 1

display back coverspare part number 28display bezelillustrated 27spare part number 27, 73display bracket and hingeremoval 74spare part number 75displa

microphone, product description3mini-card compartment coverillustrated 29removal 55spare part number 55model name 1modem jack, pin assignments117modem

speaker assemblyremoval 62spare part number 21, 62speakers, identifying 10specificationsBlu-ray ROM with LightScribeDVD±R/RW SuperMulti DLDrive 105com

Category Description HP G62 HP G62 CompaqPresarioCQ62CompaqPresarioCQ62Discrete UMA Discrete UMAKeyboard/pointingdevicesFull-size keyboard, 39.62-cm(1

6 Chapter 1 Product description ENWW

2 External component identificationIdentifying the hardwareComponents included with the computer might vary by region and model. The illustrations in

Top componentsTouchPadComponent Description(1) TouchPad light Off—Touchpad is on.Amber—Touchpad is off.(2) TouchPad zone Moves the pointer and sel

LightsComponent Description(1) TouchPad light●Off—TouchPad is enabled.● Amber—TouchPad is disabled.(2) Caps lock light On—Caps lock is on(3) Power

© Copyright 2010 Hewlett-PackardDevelopment Company, L.P.AMD, ATI and ATI Mobility Radeon aretrademarks of Advanced Micro Devices,Inc. Intel, Arrandal

Button and speakersComponent Description(1) Speakers grill Two integrated speakers produce sound.(2) Power button ● When the computer is off, press

KeysComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) Send e-mail key Opens a new e-mail

DisplayComponent Description(1) Wireless antenna (2) Sends and receives signals from one or more wireless devices.(2) Internal microphone Records soun

Right-side componentsComponent Description(1) Optical drive Reads and writes to optical discs.(2) USB port Connects an optional USB device.(3) RJ

Left-side componentsComponent Description(1) External monitor port Connects an external VGA monitor or projector.(2) Vent Enables airflow to cool

Bottom componentsComponent Description(1) Battery bay Holds the battery.(2) Vents (4) Enable airflow to cool internal components.NOTE: The compute

NOTE: For optimal transmission, keep the areas immediately around the antennas free fromobstructions.To review the wireless regulatory notices, see to

Additional hardware componentsComponent Description(1) Power cord* Connects an AC adapter to an AC outlet.(2) AC adapter Converts AC power to DC power

18 Chapter 2 External component identification ENWW

3 Illustrated parts catalogSerial number locationWhen ordering parts or requesting information, provide the computer serial number and modelnumber loc

MSG revision historyRevision Publication date DescriptionA October 2010●Added newly supported hard drives to spare parts listings in thefollowing loca

Computer major components20 Chapter 3 Illustrated parts catalog ENWW

Item Description Spare part number(1) 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) display assemblyfor use in:NOTE: For more dis

Item Description Spare part number ●Discrete systems 606610-001 ●HD545V discrete systems (for model 1.1 only) 617029-001(7) Touchpad button board 5952

Item Description Spare part number(13) Processor (includes replacement thermal material) ●AMD Phenom N930 Processor (2.0 GHz, 2 MB total L2 cache,

Item Description Spare part number ●AMD Turion II N570 Processor (2.7 GHz, 2 MB L2 cache 1066 MHz)-Dual core35 W(for model 1.2 only)634690-001 ●AMD Ph

Item Description Spare part number ●Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter(BT3.0+HS ready)600370-001 ●Ralink RT30

Item Description Spare part number(21)●Hard drive cover (22)●Memory module cover 26 Chapter 3 Illustrated parts catalog ENWW

Display assembly componentsItem Description Spare part number(1) Display bezel ● Presario CQ62 with webcam and microphone modules 595190-001 ●Presa

Item Description Spare part number(3) 39.6-cm (15.6-in) high definition, Brightview, display panel (includes display panelcable)595130-001(4) Webcam m

Plastics KitItem Description Spare part number Plastics kit 595200-001(1) Hard drive bay cover (includes captive screws) (2) Wireless/memory module

iv MSG revision history ENWW

Mass storage devicesItem Description Spare part number(1) Optical drive (12.7 mm, SATA, fixed, includes bezel and bracket) DVD±RW and CD-RW SuperMult

Item Description Spare part number ●320-GB 7200 RPM 599055-001 ●250-GB 7200 RPM 599054-001 ● 160-GB 7200 RPM (for models 1.0 and 1.1 only) 599053-001

Miscellaneous partsDescription Spare part numberAC adapters● 65-W AC adapter 613152-001●90-W AC adapter 613153-001Power cord, AC, 3 wire, black, 1.83-

Sequential part number listingSpare part number Description490371-001 Power cord for use in North America490371-011 Power cord for use in Australia490

Spare part number Description593836-001 Broadcom 4313 802.11b/g/n 1x1 WiFi Adapter594164-001 AMD Athlon II N330 Processor (2.3 GHz, 1 MB L2 cache, 106

Spare part number Description595199-121 Keyboard for use in Canada (includes keyboard cable)595199-281 Keyboard for use in Thailand (includes keyboard

Spare part number Description602172-001 Display enclosure for use with Presario CQ62 biscotti computer models602743-001 Power connector (includes cabl

Spare part number Description615590-001 Top cover (includes TouchPad board) for use in charcoal computer models (for models 1.1 and1.2 only)615591-001

Spare part number Description622566-001 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive for use with imperialblue computer models

4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and re

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on

Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:● To avoid hand contact, transport pr

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.● When seated, wear a wrist strap

Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 75 screws, in 12 different sizes, that m

Computer feetDescription Spare part numberRubber Feet Kit 600849-001The computer feet are adhesive-backed rubber pads. The feet attach to the base enc

BatteryDescription Spare part number6 cell, 2.20-Ah, 47 Wh 593553-0016 cell, 2.55-Ah, 55 Wh 593554-001Before disassembling the computer:1. Shut down t

Hard driveNOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector. Thehard drive bracket and hard drive connector,

3. Lift the left side of the hard drive cover (2), swing it forward, and remove the cover (3). The harddrive cover is included in the plastics kit, sp

9. Grasp the two attached Mylar tabs and pull the bracket straight up to remove it from the harddrive (2).Reverse this procedure to install the hard d

vi Safety warning notice ENWW

Optical driveNOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket.Description Spare partnumberDVD±RW and C

3. Grasp the bezel and slide the optical drive out of the computer (2).4. To replace the optical drive bracket, position the optical drive with the op

WLAN moduleDescription Spare partnumberAtheros AR9285 802.11 a/b/g/n 2x2 WiFi 580101-001Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter 580101-002Realt

4. Lift the cover off the computer (3). The mini-card compartment cover is included in the plasticskit, spare part number 595200-001.5. Disconnect the

7. Remove the WLAN module (4) by pulling it away from the slot at an angle.CAUTION: To prevent an unresponsive system, replace the wireless module onl

Memory moduleDescription Spare part number1 GB, 1066 MHz DDR3 598859-0012 GB, 1066 MHz DDR3 598856-00114 GB, 1066 MHz DDR3 (for models 1.1 and 1.2 onl

5. Spread the retaining tabs (1) on each side of the memory module slot to release the memorymodule. (The edge of the module opposite the slot rises a

KeyboardDescription Spare part numberFor use in Canada 595199-121For use in Japan (for models 1.1 and 1.2 only) 595199-291For use in Korea 595199-AD1F

3. Turn the computer display-side up with the front toward you.4. Open the computer as far as possible.5. Release the tabs along the left (1) and righ

Top coverDescription Spare part numberFor use with biscotti computer models 595206-001For use with matte black computer models 595207-001For use with

Table of contents1 Product description ...

2. Remove four Phillips PM2.5x3 screws in the battery bay, and remove ten Phillips PM2.5x6.5screws on the base enclosure. The top cover screws are ide

6. Release the power button ZIF connector (1), speaker cable (2), touchpad ZIF connector (3), andtouchpad button ZIF connector (4).7. Lift the rear ed

Speaker assemblyDescription Spare part numberSpeaker assembly (includes cable) 602744-001Before removing the speaker assembly:1. Shut down the compute

Power button boardDescription Spare part numberPower button board 595204-001Before removing the power button board:1. Shut down the computer. If you a

TouchPad button boardDescription Spare part numberTouchpad button board 595203-001Before removing the TouchPad button board:1. Shut down the computer.

Modem moduleDescription Spare part numberAll countries and regions except for Australia and New Zealand (for model 1.0 only) 510100-001Australia and N

3. Lift up on the front of the modem module (2) to disconnect it from the system board.Reverse the above procedure to install the modem module, and be

USB boardDescription Spare part numberUSB board 595205-001Before removing the USB board:1. Shut down the computer. If you are unsure whether the compu

Reverse this procedure to install the USB board.68 Chapter 4 Removal and replacement procedures ENWW

Power connector Description Spare part numberPower connector (includes cable) 602743-001Before removing the power connector cable:1. Shut down the com

Electrostatic discharge damage ... 41Packaging and transporting guidelines ...

Display assemblyDescription Spare part number39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) display assembly for use in:●HP G62 co

3. Disconnect the display panel cable (1) and the microphone cable (2) from the system board andremove it from its routing channel.4. Pull the antenna

7. Lift the display panel (2) straight up to remove it.Reverse this procedure to install the display assembly.8. To replace any of the display assembl

10. Remove the display bezel (4). Reverse this procedure to install the display bezel.11. To replace the webcam module (select models only), lift the

14. Remove the display hinge covers (2). The display hinge covers are available using spare partnumber 600650-001.Reverse this procedure to install th

18. Remove the display panel brackets (2) from the display panel. The display panel brackets areavailable using spare part number 595195-001.Reverse t

System boardNOTE: The system board spare part kit includes UMA or discrete graphics subsystem memory andreplacement thermal material.Description Spare

4. Remove the battery (see Battery on page 46).5. Remove the following components:a. Hard drive (see Hard drive on page 47)b. Optical drive (see Optic

5. To replace the modem module cable, remove the RJ-11 connector cable from the clips (1), andthen lift the connector straight up (2) and out of the c

RTC batteryDescription Spare part numberRTC battery 602745-001Before removing the RTC battery:1. Shut down the computer. If you are unsure whether the

Navigating and selecting in Computer Setup ... 94Restoring factory settings in Computer Setup ...

3. Lift the battery (2) out of the computer.Reverse this procedure to install the RTC battery.80 Chapter 4 Removal and replacement procedures ENWW

Fan/heat sink assemblyDescription Spare part numberFan/heat sink assembly (includes replacement thermal material) for use only with computermodels wit

2. Disconnect the fan cable from the system board.3. Follow the sequence embossed on heat sink to loosen the three Phillips PM2.5×7.0 captivescrews (1

2. Disconnect the fan cable from the system board.3. Loosen the three Phillips captive screws (1) and three Phillips spring-loaded captive screws (2)t

NOTE: Thermal pads and thermal paste are included with all fan/heat sink assembly, system board,and processor spare part kits.The following illustrati

ProcessorNOTE: All processor spare part kits include thermal material.Description Spare part numberAMD Phenom N930 Processor (2.0 GHz, 2 MB total L2 c

Description Spare part numberAMD Phenom II P960 Processor (1.8 GHZ 2 MB L2 cache 1066 MHz)-Quad core 25 W (for model1.2 only)634689-001AMD Phenom II N

2. Lift the processor (2) straight up and remove it.NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4)embossed on

88 Chapter 4 Removal and replacement procedures ENWW

5 Setup UtilityComputer Setup in Windows 7To view the drives installed on the computer, select Start > Computer.On models with a secondary hard dri