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2–26 Maintenance and Service Guide
Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
Y
Disconnect all
power from
the notebook
and open.
No network
or modem
connection.
N
Done
Digital
line?
Network
or modem jack
active?
Replace jack
or have jack
activated.
Connect
to nondigital
line.
NIC/modem
configured
in OS?
Reload
drivers and
reconfigure.
Reseat NIC/modem
(if applicable).
Replace NIC/modem
(if applicable).
Replace
system
board.
OK?
OK? Done
N
N
N
N
Y
Y
Y
Y
- Maintenance and Service 1
- Maintenance and Service Guide 2
- First Edition: February 2005 2
- Contents 3
- 1.1 Features 6
- 1.2 Resetting the Notebook 8
- 1.3 Power Management 9
- 1.4 External Components 9
- Table 1-1 10
- Front Components 10
- HP Pavilion ze2000 10
- Product Description 11
- Table 1-2 12
- Compaq Presario M2000 12
- Table 1-3 14
- Right-Side Components 14
- Table 1-4 15
- Table 1-5 18
- Left-Side Components 18
- Table 1-6 20
- Table 1-7 21
- Rear Panel Components 21
- Table 1-9 24
- Keyboard Components 24
- Table 1-10 26
- Table 1-11 27
- Top Components 27
- Table 1-12 29
- Table 1-13 31
- Bottom Components 31
- Table 1-14 33
- 1.5 Design Overview 35
- Troubleshooting 36
- Selecting from the Main Menu 37
- Table 2-2 38
- Security Menu 38
- Selecting from the Tools Menu 39
- Table 2-5 40
- (if applicable) 49
- Connection 61
- Illustrated Parts Catalog 62
- 3.2 Notebook Major Components 63
- Table 3-1 64
- Miscellaneous Plastics Kit 73
- Table 3-2 74
- 3.4 Mass Storage Devices 75
- Table 3-3 76
- Mass Storage Devices 76
- 3.5 Miscellaneous 77
- Table 3-5 79
- Removal and Replacement 86
- Preliminaries 86
- 4.2 Service Considerations 87
- 4.3 Preventing Damage to 88
- Removable Drives 88
- Precautions 90
- 4.6 Workstation Precautions 91
- 4.7 Grounding Equipment and 91
- Procedures 94
- 5.1 Serial Number 95
- Disassembly Sequence Chart 96
- Disassembly 98
- Removing the Battery Pack 99
- Removing the Hard Drive Cover 100
- Removing the Hard Drive 101
- 5.4 Notebook Feet 103
- 5.5 Optical Drive 104
- Removing the Optical Drive 105
- 5.6 Memory Module 106
- Removing the Memory Module 108
- Mini PCI Communications Card 109
- Spare Part Number Information 109
- 5.8 Keyboard Cover 112
- Removing the Keyboard Cover 114
- 5.9 LED Board 115
- Removing the LED Board 116
- 5.10 Keyboard 117
- Removing the Keyboard Screws 118
- Releasing the Keyboard 119
- 6. Remove the keyboard 120
- 5.11 Display Assembly 121
- 6. Open the display 123
- 5.12 Base Enclosure 126
- Removing the Base Enclosure 131
- 5.13 Speaker Assembly 132
- Removing the Speaker Assembly 133
- 5.14 Heat Sink 134
- 5. Remove the heat sink 3 135
- 5.15 Fan 136
- 4. Remove the fan 2 137
- 5.16 Processor 138
- Removing the Processor 139
- 5.17 Battery Connector Board 140
- 5.18 Power Connector Board 143
- 5.20 Bluetooth Board 147
- Removing the Bluetooth Board 148
- 5.21 System Board 149
- Releasing the System Board 154
- Removing the System Board 155
- Specifications 156
- (Continued) 157
- Table 6-2 158
- 15.0-inch, XGA, Display 158
- Table 6-3 159
- Hard Drives 159
- Table 6-4 160
- Table 6-5 161
- 24X DVD/CD-RW Combo Drive 161
- Table 6-6 163
- Table 6-7 165
- 8X DVD-ROM Drive 165
- Table 6-8 167
- 24X CD-ROM Drive 167
- Table 6-9 168
- System DMA 168
- Table 6-10 168
- System Interrupts 168
- Table 6-11 170
- System I/O Addresses 170
- Table 6-12 173
- System Memory Map 173
- Connector Pin Assignments 174
- Table A-2 175
- RJ-45 (Network) 175
- Table A-3 176
- S-Video-Out 176
- Table A-4 177
- External Monitor 177
- Table A-5 178
- RJ-11 (Modem) 178
- Table A-6 179
- Audio-In (Microphone) 179
- Table A-7 179
- Audio-Out (Headphone) 179
- Power Cord Set Requirements 180
- General Requirements 181
- Country-Specific Requirements 182
- Screw Listing 184
- Table C-1 185
- Black PM2.0×5.0 Screw 185
- Table C-2 186
- Silver PM2.5×4.0 Screw 186
- Table C-3 187
- Black PM2.0×6.0 Screw 187
- (Continued) 188
- Table C-4 191
- Black PM2.0×7.0 Screw 191
- Table C-5 194
- Silver PM2.0×5.0 Screw 194
- Silver PM2.0×3.0 Screw 196
- Table C-6 196
- Table C-7 197
- Black PM2.0×4.0 Screw 197
- Table C-8 200
- Black PM2.0×16.0 Screw 200
- Table C-10 206
- Phillips PM1.5×3.5 Screw 206
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