Table 1 BCS Servers - Hardware Product Warranty Offering (continued)
Notes and
Exceptions
Service Delivery Method
Availability
4
and Response
Time
Customer Performed
Maintenance Tasks
3
Include
Remote
Monitoring and
Support
2
Warranty
Period
Product
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts and
Remote
monitoring &
email
3 yearsrx2660, rx3600,
rx6600, rx2800 i2
& i4 either remotely or through
CSR
6
Normal business hours
mandatory on some.
Go to www.hp.com/
go/csrparts for
component CSR details.
Firmware upgrade and
pre-upgrade tasks
notification of
errors & events
Next business day response
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
3 yearrx4640, rx5670
either remotely or through
CSR
6
Normal business hours
www.hp.com/go/
csrparts for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
notification of
errors & events
Next business day response
Onsite Warranty Service
Normal Business Hours
CSR
6
: Available on
some parts. Go to
Remote
monitoring and
email
1 yearrx7620, rx7640
Next Business Day
www.hp.com/go/
notification of
csrparts for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
errors and
events
Onsite Warranty Service
Same business
CSR
6
: Available on
some parts. Go to
Remote
monitoring and
email
1 yearrx8620, rx8640
4-hour response
www.hp.com/go/
notification of
csrparts for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
errors and
events
Onsite Warranty Service
Same business
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
1 yearTrusted Compliance
Solution for Energy,
Compliance Log
Warehouse
4-hours
www.hp.com/go/
csrparts for component
CSR details.
Firmware upgrade and
pre-upgrade tasks
notification of
errors & events
1
Warranty details in this table reflect base hardware warranty offerings. Enhancements to base hardware warranty may
be included with your HP Hardware Product. HP Care Pack Services may also be purchased to upgrade service levels,
to extend and expand your standard hardware product warranty. For details, please consult product specifications at
www.hp.com.
2
To take full advantage of HP's remote monitoring & support solutions and maximize the service delivery experience,
these features must be enabled at time of installation.
3
For a more complete list and details – see “Customer responsibilities” (page 6) and “Customer self repair ” (page 7).
4
For more details – see “On-site warranty service” (page 7) and “Parts only warranty service” (page 7).
5
Interconnects include Pass-thru modules and switches. HP branded switches have a maximum warranty period of one
(1) year regardless of the warranty period for the system in which they are installed. Non-HP options are provided “AS
IS”. However, non-HP
6
CSR = Customer Self Repair: Remote telephone support with parts replacement when diagnostic tests confirm part failure.
For more details – see “Customer self repair ” (page 7).
Limited warranty period 11
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