HP Scanjet 5000 Sheet-feed Scanner series Schnellstart Anleitung PDF herunterladen (Seite 21)

4 Product care and support

This section describes the options for product support.

Scanner error codes

For help responding to an error code, see the appropriate topics below.

Error Code Description

USB Error 1. Check the USB connection between the scanner and the

computer.

2. Use the Windows Device Manager tool to verify that the

computer recognizes the scanner.

•

Windows 2000/XP/XP, 64 bit: The Windows Device

Manager tool is available on the Hardware tab of the

Systems tool in the Control Panel.

•

Vista/Vista, 64 bit: If you have the categorized Control

Panel view, select Control Panel, select Hardware and

Sound, and then select Device Manager. If you have the

Classic view, select Control Panel, then select Device

Manager.

3. If the computer does not recognize the scanner, uninstall and

then reinstall the scanner software.

4. If the problem persists, see

www.hp.com/support.

Paper Jam A document feeder paper jam has been detected. Open the hatch

and clear the jam.

Hatch Open The hatch on the document feeder is open or not securely latched.

Please close the hatch by pressing until you hear a click, and then

rescan.

Motor Failure Press the Power switch to the off position. Wait 30 seconds, and

then press the Power switch to the on position. If the message is

still displayed, see

www.hp.com/support.

Lamp Error Press the Power switch to the off position. Wait 30 seconds, and

then press the Power switch to the on position. If the message is

still displayed, see

www.hp.com/support.

Paper Error The document feeder cannot pick up the paper or the paper is

jammed. Follow these steps to resolve the error:

1. Remove the paper from the document feeder.

2. Sort through the stack to make sure the sheets are not stuck

together.

3. Make sure the paper meets the size and weight specifications,

as specified in the scanner User Guide.

4. Replace the stack of originals and try again.

Product care and support 17

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