management programs to cost-effective buy, manage and eventually retire your older equipment.
HP Storage Services, the trusted business technology experts who manage your technology in action,
because when technology works, business works.
http://www.hp.com/services/storage
NOTE:
Care Pack Services availability may vary by product and country.
HP Care Pack Services are sold by HP and HP Authorized Service Partners:
Services for customers purchasing from HP or an enterprise reseller are quoted using HP order
configuration tools.
Customers purchasing from a commercial reseller can find HP Care Pack Services at
http://www.hp.com/go/lookuptool
Recommended Support
For a higher return on your storage investment, HP Support Plus 24 provides integrated hardware and
software support services designed specifically for your technology. Available 24x7, this 3-year combined
reactive support option delivers onsite hardware support and over-the-phone software support around-
the-clock. Leverage the full strength of HP Technology Services - customers can trust the services
professionals at HP to work collaboratively with them, putting our strategic and technical know-how to
work across their entire infrastructure.
Improve uptime with responsive hardware and software services
Enjoy consistent service coverage across geographically dispersed sites
Update HP party software at a predictable cost
Increase customer satisfaction-with no interoperability gaps
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EN.pdf
Recommended
Deployment
HP Installation Service.
For smooth startup and better business outcomes, HP Hardware Installation - this service provides initial
hardware installation of your product into your technology environment (system configuration is not
included).
Service Features:
Installation in accordance with your business's configuration requirements
The ability to achieve more effective data management
http://h71028.www7.hp.com/ERC/downloads/5981-9356EN.pdf
QuickSpecs
HP RDX Removable Disk Backup System
Service and Support, HP Care Pack, and Warranty Information
DA - 13036 Worldwide — Version 16 — March 25, 2013
Page 7
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