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Appendix Support Services 201
Appendix B
Backup Software Support
While the library product itself is supported by Hewlett-Packard, all software
products are supported by individual software vendors. When contacting the
software vendor for support, you will need the following information:
■ Your name and telephone number
■ Product name, release number, operating system, build, and serial number
■ Detailed list of error messages reported
■ Configuration files and log files related to the problem
■ Screen dumps, if applicable
■ Explanation of how to reproduce the problem, if possible
■ Events that may have contributed to the problem, recent operator actions,
recent events in the software or the system, and recent changes to the
computer system, software, or network environment.
- 2/20, 4/40 3
- 6/60, 8/80, and 3
- 10/100 series 3
- In This Manual 4
- Typographical Conventions 4
- Revision History 5
- Installing the Library 13
- Accessories 14
- Choosing a Location 16
- Location Criteria 17
- Tools and Parts 19
- Rackmounting the Library 21
- Front Back 22
- ■ Library back panel 34
- ■ SCSI cabling connections 34
- Library Back Panel 35
- SCSI Cable Connections 36
- Chapter 1 41
- Hub/Switch 43
- Backup Software Compatibility 52
- Windows NT 53
- Windows 2000 53
- Sun Solaris 54
- HP-UX and MPE/iX 54
- Getting Started 55
- Operating the Library 61
- Front Panel Overview 62
- Status Bar 63
- Drive Icons 64
- Library Icons 64
- Main Menu or re-enter a 65
- Using Tapes 67
- Mixed Media 68
- Media Migration 69
- Service Provider 70
- Using HP Ultrium Cartridges 71
- 70 Using Tapes Chapter 2 72
- Chapter 2 Using Tapes 71 73
- ■ Storage purpose 73
- 72 Using Tapes Chapter 2 74
- ■ Contact HP Direct: 74
- Ultrium Tape Cartridges 74
- Chapter 2 Using Tapes 73 75
- ■ Colorflex: 75
- Using DLT Tape Cartridges 76
- Chapter 2 77
- A Tape leader 77
- B Spring-loaded hub 77
- CDoor lock 77
- 76 Using Tapes Chapter 2 78
- Chapter 2 Using Tapes 77 79
- 78 Using Tapes Chapter 2 80
- Chapter 2 Using Tapes 79 81
- DLT Tape Cartridges 81
- Using DLT Cleaning Cartridges 82
- Magazine Access 83
- (Figure 37 on page 82) 84
- Mailslot Access 87
- Drive and Tape Operations 88
- Cleaning a Drive 89
- Moving Tapes Between Slots 90
- Library Administration 91
- Configuring the Library 92
- Configuring the Mailslot 95
- [Done] to exit 97
- Overview 98
- Management Programs 100
- Network Access menu 101
- Configuration 104
- Setting SCSI IDs 108
- Setting the Date and Time 110
- World Time Zones 111
- Library Information 112
- [Older] or 113
- Configuration Information 114
- Drive Information 114
- Date and Time 115
- Firmware Revisions 115
- Power Supplies 115
- Troubleshooting and 117
- Diagnostics 117
- Troubleshooting Overview 118
- Understanding Error Types 119
- Understanding Error States 120
- Chapter 4 121
- Partial Availability State 122
- Hard (Unrecovered) Errors 128
- Hard Error Log 129
- Backup Software Errors 131
- Interpreting Library LEDs 132
- Slave Controller Card 134
- Remote Management Card LEDs 135
- Library Controller Card 136
- Controller Card 137
- Library Expansion Card 138
- Fibre Channel Card 139
- Drive Module LEDs 140
- Redundant Power Supply LEDs 141
- Removing a Stuck DLT Tape 154
- Diagnostic Support Tools 156
- Front Panel Diagnostic Tests 159
- Replacing Parts and 161
- Upgrading Firmware 161
- Removing and Replacing Cards 162
- Replacing a Card 163
- Unloading a Tape from a Drive 164
- Removing a Drive Module 165
- Installing a Drive Module 167
- Removing the Power Supply 169
- Replacing the Power Supply 170
- Power Supply Module 173
- Power Supply Unit 173
- Removing a Cosmetic Door Face 176
- Replacing a Cosmetic Door 176
- Chapter 5 177
- 1 Release tab 177
- 2 Sheet-metal tab 177
- Downloads & 180
- Drivers pull-down menu 180
- Technical Specifications 183
- Environmental Specifications 184
- Library Specifications 185
- Physical Specifications 186
- Cable Specifications 188
- Drive Compatibility 189
- Media Compatibility 189
- Ultrium Media Specifications 192
- ■ 1,000,000 passes 192
- ■ 20,000 loads/unloads 192
- DLT Bar Code Specifications 196
- Customer Support 197
- Registering Your Product 198
- Support Services 199
- SupportPacks 200
- Service Contracts 201
- Backup Software Support 203
- Telephone Support 205
- Elsewhere 208
- Warranty Information 209
- Error Code Reference 211
- ■ Power cycle the library 216
- Glossary 221 223
- 222 Glossary 224
- Glossary 223 225
- 224 Glossary 226
- Glossary 225 227
- 226 Glossary 228
- DLT media 77 235
- Ultrium media 70 235
- C9521-90002 238
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