
Calling HP Technical Support
If you need to call HP technical support, make sure to provide as much information about the problem
as possible, including:
• The circumstances surrounding the error or failure.
• The exact content of any error messages displayed on the host system(s).
• The Volume Retention Manager (or other) error code(s) displayed by the Remote Web Console
computer.
• The Remote Web Console configuration information saved on diskette using the FDCOPY function
(see the HP StorageWorks XP24000/XP20000 Remote Web Console User’s Guide).
• The remote service information messages (R-SIMs) logged on the Remote Web Console computer
and the reference codes and severity levels of the recent R-SIMs.
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
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