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ibrix_supportticket

Manages support tickets, which include system and X9000 software information useful for analyzing

performance issues and node terminations.

Description

When a support ticket is created, the system collects the hardware and software information needed

for analysis. If a node has terminated unexpectedly, output from the crash digester is also included.

This information is collated into a tar file and placed in the directory /admin/platform/diag/

support/tickets/ on the active management console. You will need to send the tar file to HP

Support for analysis.

The name of the tar file is ticket_<name>.tgz. In the filename, <name> is a number, for

example, ticket_0002.tgz. If you want to delete a ticket or view details for it, you will need

to supply the name assigned to the ticket.

A support ticket is created automatically if a file serving node terminates unexpectedly. You can

also create a ticket manually if your cluster is experiencing issues that need to be investigated by

HP Support. For more information about creating a ticket, see the administration guide for your

system.

Synopsis

Create a support ticket:

ibrix_supportticket –c –L Label

The label is for your information only.

View details for a specific support ticket:

ibrix_supportticket –v –n Name

Use the -l option to obtain the name of the ticket.

Delete a support ticket that is no longer relevant:

ibrix_supportticket –d –n Name

The command removes all of the collected data and metadata related to the ticket from all nodes.

Use the -l option to obtain the name of the ticket.

List all support tickets in the cluster:

ibrix_supportticket –l

Options

DescriptionOption

Identifies a label for the support ticket.-L label

Creates a support ticket.-c

Deletes a support ticket.-d

Lists all support tickets in the cluster.-l

Identifies a specific support ticket.-n Name

Displays information for the specified support ticket.-v

Shows the usage for this command.-?

130 X9000 File Serving Software commands

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HP X9320 Betriebsanweisung Seite 130