HP ePrint Enterprise Anleitung zur Fehlerbehebung PDF herunterladen (Seite 3)

Table of contents

1 Overview ...................................................................................................................................................... 1

2 HP ePrint Enterprise Server ............................................................................................................................ 2

2.1 Installation problems ...................................................................................................................................... 2

2.1.1 Installation error while running SQL script ................................................................................ 2

2.1.2 Error in browsing Domain Users ................................................................................................ 2

2.2 Printing problems ............................................................................................................................................ 4

2.2.1 HP CloudPrint Windows driver was not installed ...................................................................... 4

2.2.2 Unable to print ........................................................................................................................... 4

2.2.2.1 Bidirectional communication ............................................................................... 5

2.2.2.2 Clean up printer spooler files ............................................................................... 5

2.2.2.3 Unable to print (401 error on Submission Test page) ......................................... 5

2.2.3 Microsoft Office files are not printing ........................................................................................ 7

2.2.3.1 Support for Transport Neutral Encapsulation Format (TNEF) emails ............... 10

2.2.3.2 Microsoft Office files do not print when User Account Control is set at its

default level .................................................................................................................... 11

2.2.4 Jobs sent to Secure Pull Printers are correctly submitted, but do not print .......................... 12

2.2.5 Jobs sent to Secure Pull Printers do not appear under the correct user ................................ 13

2.2.5.1 Secure Pull Print using HP Access Control ......................................................... 13

2.2.5.2 Secure Pull Print using SafeCom ........................................................................ 15

2.2.6 Jobs sent to PIN printers are correctly submitted, but do not print ....................................... 16

2.2.7 Print-ready documents print continuously ............................................................................. 17

2.2.8 User can print from ePrint Services App but cannot print using Email Printing ..................... 17

2.2.9 Non HP printer status icon reflects the state as “Ready” inspite of printer being readily

available ............................................................................................................................................ 17

2.2.10 Missing images in HTML documents ..................................................................................... 18

2.3 Permission problems ..................................................................................................................................... 18

2.3.1 IIS directory permission ........................................................................................................... 18

2.3.2 File permission problems ........................................................................................................ 19

2.3.3 MSMQ queues access rights ..................................................................................................... 20

2.4 API configuration problems .......................................................................................................................... 24

2.4.1 Unable to access the new API .................................................................................................. 24

2.4.1.1 WCF Activation is missing (Windows Server 2008) ............................................ 24

2.4.1.2 SVC mapping is missing (Windows Server 2008 or Windows Server 2012) ...... 25

2.4.1.3 Unable to activate an HP ePrint Enterprise user on iOS or Android devices

using the HP ePrint app .................................................................................................. 26

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