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6 Diagnostics and troubleshooting
This chapter describes the tools available for diagnosing and troubleshooting system issues, and
includes these topics:
Topics
Calling technical support on page 118
Locating ID labels on page 118
Locating warranty information on page 119
Diagnosis guidelines on page 120
Troubleshooting checklist on page 122
HP troubleshooting resources and tools on page 123
Troubleshooting scenarios and solutions on page 126
Self-troubleshooting with HP Vision Diagnostics on page 133
Diagnostic codes and errors on page 144
ENWW 117
- HP Z200 Workstation 1
- About this guide 3
- Table of contents 5
- 1 Product overview 13
- Processor technology 14
- Memory technology 14
- Graphics 14
- Expansion card slots 15
- Additional features 15
- Computer components 16
- Front panel components 17
- Rear panel components 18
- Computer specifications 19
- Power supply currents 20
- Power supply specifications 21
- System fans 22
- Resetting the power supply 22
- Environmental specifications 23
- ENERGY STAR Qualification 24
- EUP compliance mode 25
- Accessibility 25
- Hyper-threading 25
- SATA Power Management 25
- Intel Turbo Boost Technology 26
- HP Cool Tools 26
- Ensuring proper ventilation 27
- Setting up Novell SLED 31
- Updating the computer 31
- Determining current BIOS 32
- Upgrading device drivers 33
- Restore methods 34
- Ordering backup software 35
- Creating RestorePlus! media 36
- Restoring Novell SLED 38
- ENWW Restoring Novell SLED 27 39
- 4 System management 40
- BIOS ROM 41
- Desktop management 53
- Installing a remote system 54
- Replicating the setup 55
- HP Client Manager Software 57
- HP SoftPaq Download Manager 58
- System Software Manager 59
- Proactive Change Notification 59
- Subscriber's Choice 59
- ROM Flash 60
- FailSafe Boot Block ROM 61
- Workstation security 62
- SATA hard disk drive security 63
- Password security 66
- Chassis security 70
- Drive Protection System 71
- ECC fault prediction 71
- Thermal sensors 71
- Dual-state power button 72
- 5 Replacing components 73
- Warnings and cautions 74
- Service considerations 75
- Grounding the work area 77
- Cables and connectors 78
- Customer Self-Repair 79
- Component locations 80
- Predisassembly procedures 82
- Disassembly order 83
- Side access panel 85
- Removing the front bezel 88
- Installing the front bezel 88
- Removing the speaker 100
- Installing the speaker 100
- Power supply 101
- Power connections 102
- Rear system fan assembly 103
- Supported DIMM configurations 104
- DIMM installation guidelines 104
- DIMM installation order 104
- BIOS errors and warnings 105
- Removing a DIMM 106
- Installing a DIMM 107
- Table 5-5 PCI slots 109
- Expansion card 112
- Installing an expansion card 114
- Removing the battery 115
- Installing the battery 115
- Hard disk drive 116
- CPU heatsink 119
- Installing the CPU heatsink 120
- Removing a CPU 122
- Installing a CPU 123
- System board 124
- Installing the system board 125
- Product recycling 128
- ENWW 117 129
- Calling technical support 130
- Locating ID labels 130
- Locating warranty information 131
- Diagnosis guidelines 132
- Diagnosis during operation 133
- Troubleshooting checklist 134
- HP Support Assistant 135
- HP Help and Support Center 135
- E-support 135
- Helpful hints 136
- At startup 137
- During operation 137
- Solving minor problems 138
- Solving diskette problems 140
- Solving hard drive problems 141
- Solving display problems 142
- Solving audio problems 144
- Solving printer problems 145
- Overview 146
- User interface 150
- Test tab 152
- Status tab 154
- History tab 154
- Errors tab 154
- Help tab 155
- Diagnostic codes and errors 156
- LED color definitions 159
- POST error messages 160
- 7 Configuring RAID devices 166
- Configuring SATA RAID devices 167
- Configuring system BIOS 168
- Creating RAID volumes 169
- Resetting the password jumper 171
- A Connector pins 174
- ENWW 163 175
- ENWW 165 177
- ENWW 167 179
- B System board designators 181
- C Routine Care 183
- Cleaning the monitor 184
- Cleaning the mouse 184
- D Locating HP resources 185
- Product information 186
- Product support 187
- Product documentation 188
- Product diagnostics 189
- Product updates 190
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