HP Compaq dc5100 Technical Information Seite 1

Service Reference GuideHP Compaq Business Desktop dc5100 Series1ST EditionDocument Part Number: 376220-001 1st Edition, January 2005This document pro

1–4 376220-001 Service Reference Guide, dc5100Installing the Operating System

6–22 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Microtower (MT) Chassis6.12 Front I/O Devices 1. Prepare the comput

Service Reference Guide, dc5100 376220-001 6–23Removal and Replacement Procedures— Microtower (MT) Chassis6.13 Power Switch Assembly 1. Prepare the c

6–24 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Microtower (MT) Chassis6.14 Heatsink 1. Prepare the computer for di

Service Reference Guide, dc5100 376220-001 6–25Removal and Replacement Procedures— Microtower (MT) Chassis6.15 Processor 1. Prepare the computer for d

6–26 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Microtower (MT) Chassis5. Go to step 7.6. If using a new heatsink,

Service Reference Guide, dc5100 376220-001 6–27Removal and Replacement Procedures— Microtower (MT) Chassis6.16 System Board 1. Prepare the computer fo

6–28 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Microtower (MT) Chassis6.17 BatteryThe battery that comes with your

Service Reference Guide, dc5100 376220-001 6–29Removal and Replacement Procedures— Microtower (MT) Chassis6.17.1 Type 1 Battery Holder1. Lift the batt

6–30 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Microtower (MT) Chassis6.17.2 Type 2 Battery Holder1. To release th

Service Reference Guide, dc5100 376220-001 6–31Removal and Replacement Procedures— Microtower (MT) Chassis6.17.3 Type 3 Battery Holder1. To release th

Service Reference Guide, dc5100 376220-001 2–12Setup Utilities and Diagnostics FeaturesSetup Utilities (F10) and diagnostic features provide informati

6–32 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Microtower (MT) Chassis6.18 Speaker 1. Prepare the computer for dis

Service Reference Guide, dc5100 376220-001 6–33Removal and Replacement Procedures— Microtower (MT) Chassis6.19 Power SupplyÅWARNING: Voltage is always

6–34 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Microtower (MT) Chassis5. Pull the power supply towards the front o

Service Reference Guide, dc5100 376220-001 7–17Removal and Replacement Procedures— Small Form Factor (SFF) ChassisAdherence to the procedures and prec

7–2 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.2 Unlocking the Smart Cover Lock I

Service Reference Guide, dc5100 376220-001 7–3Removal and Replacement Procedures— Small Form Factor (SFF) ChassisTo reattach the Smart Cover Lock, pos

7–4 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.3 External Security Devices7.3.1 S

Service Reference Guide, dc5100 376220-001 7–5Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.3.3 Pa dl oc k A padlock may be use

7–6 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis2. Screw the lock to the chassis usin

Service Reference Guide, dc5100 376220-001 7–7Removal and Replacement Procedures— Small Form Factor (SFF) ChassisWith Security Cable1. Fasten the cabl

2–2 376220-001 Service Reference Guide, dc5100Setup Utilities and Diagnostics Features2.2 Computer Setup UtilitiesUse Computer Setup Utilities (F10)

7–8 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis2. Thread the keyboard and mouse cabl

Service Reference Guide, dc5100 376220-001 7–9Removal and Replacement Procedures— Small Form Factor (SFF) Chassis4. Insert the plug end of the securit

7–10 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.4 Computer Cover 1. Prepare the co

Service Reference Guide, dc5100 376220-001 7–11Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.5 Fron t Dr ive B eze ls 1. Prep

7–12 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) ChassisThere are three drive bezel inserts

Service Reference Guide, dc5100 376220-001 7–13Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.6 Cable Management The Slim Tower

7–14 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) ChassisWhen removing the power supply power

Service Reference Guide, dc5100 376220-001 7–15Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.6.1 Cable ConnectionsCable To Cabl

7–16 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.7 M emor y ÄCAUTION: The memory m

Service Reference Guide, dc5100 376220-001 7–17Removal and Replacement Procedures— Small Form Factor (SFF) Chassis6. Repeat steps 4 and 5 for any addi

Service Reference Guide, dc5100 376220-001 2–3Setup Utilities and Diagnostics Features2.2.1 Using Computer Setup (F10) Utilities Computer Setup can be

7–18 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.8 Expansion Card 7.8.1 Expansion

Service Reference Guide, dc5100 376220-001 7–19Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.8.2 PCI Expansion Card 1. If you h

7–20 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis9. Install the expansion card by sli

Service Reference Guide, dc5100 376220-001 7–21Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.9 DrivesA Torx T-15 screwdriver i

7–22 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.9.2 Opti c al Drive ÄCAUTION: All

Service Reference Guide, dc5100 376220-001 7–23Removal and Replacement Procedures— Small Form Factor (SFF) Chassis6. Disconnect the power and data cab

7–24 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.9.3 External 3.5-inch Drive 1. If

Service Reference Guide, dc5100 376220-001 7–25Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.9.4 Pr imar y Ha rd Drive 1. If

7–26 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis5. Remove the security clip that sec

Service Reference Guide, dc5100 376220-001 7–27Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7. Disconnect the power cable 1 and

2–4 376220-001 Service Reference Guide, dc5100Setup Utilities and Diagnostics Features2.2.2 Computer Setup Menu.Heading Option DescriptionFile System

7–28 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis✎When replacing the hard drive, tran

Service Reference Guide, dc5100 376220-001 7–29Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.10 Fan S hroud 1. Prepare the co

7–30 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.11 Front I/O Devices 1. Prepare th

Service Reference Guide, dc5100 376220-001 7–31Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7. Remove the SATA cable from the fr

7–32 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis9. Remove the two screws that secure

Service Reference Guide, dc5100 376220-001 7–33Removal and Replacement Procedures— Small Form Factor (SFF) ChassisFollow these procedures for reinstal

7–34 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.12 Power Switch Assembly 1. Prepa

Service Reference Guide, dc5100 376220-001 7–35Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.13 H e a tsin k 1. Prepare the com

7–36 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.14 P roce ssor 1. Prepare the comp

Service Reference Guide, dc5100 376220-001 7–37Removal and Replacement Procedures— Small Form Factor (SFF) Chassis3. If reusing the existing heatsink,

Service Reference Guide, dc5100 376220-001 2–5Setup Utilities and Diagnostics FeaturesStorage Device ConfigurationLists all installed BIOS-controlled

7–38 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.15 S p eaker 1. Prepare the comput

Service Reference Guide, dc5100 376220-001 7–39Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.16 Power Supply ÅWARNING: Voltage

7–40 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis8. Lift the power supply up and out

Service Reference Guide, dc5100 376220-001 7–41Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.17 System Board 1. Prepare the com

7–42 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7. Rotate the power supply to its up

Service Reference Guide, dc5100 376220-001 7–43Removal and Replacement Procedures— Small Form Factor (SFF) Chassis10. Remove the long mounting screw t

7–44 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis11. Slide the system board tray asse

Service Reference Guide, dc5100 376220-001 7–45Removal and Replacement Procedures— Small Form Factor (SFF) Chassis2. Install the processor.ÄCAUTION: B

7–46 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.18 Chassis Fan 1. Prepare the comp

Service Reference Guide, dc5100 376220-001 7–47Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.19 B a t ter yThe battery that com

2–6 376220-001 Service Reference Guide, dc5100Setup Utilities and Diagnostics FeaturesStorage (continued)Device Configuration(continued)Translation Pa

7–48 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.19.1 Type 1 B a t ter y H ol d er1

Service Reference Guide, dc5100 376220-001 7–49Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.19.2 Type 2 Battery Holder1. To re

7–50 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.19.3 Typ e 3 B a t ter y Holder1.

Service Reference Guide, dc5100 376220-001 A–1Connector Pin AssignmentsAConnector Pin AssignmentsThis appendix contains the pin assignments for many c

A–2 376220-001 Service Reference Guide, dc5100Connector Pin AssignmentsEthernet RJ-45Connector and Icon Pin Signal1 2 3 4(+) Transmit Data (-) Transmi

Service Reference Guide, dc5100 376220-001 A–3Connector Pin AssignmentsParallel InterfaceConnector and IconPin Signal Pin Signal Pin Signal1 2 3Strobe

A–4 376220-001 Service Reference Guide, dc5100Connector Pin AssignmentsHeadphoneConnector and Icon (1/8” miniphone) Pin Signal1 (Tip) Audio_Left2 (Rin

Service Reference Guide, dc5100 376220-001 A–5Connector Pin AssignmentsUltra SCSIConnector and IconPin Signal Pin Signal Pin Signal Pin Signal1-11 12

A–6 376220-001 Service Reference Guide, dc5100Connector Pin AssignmentsATA/ATAPI (IDE) Standard Drive CableConnectorPin Signal Pin Signal Pin Signal1

Service Reference Guide, dc5100 376220-001 A–7Connector Pin Assignments24-Pin PowerConnectorPin Signal Pin Signal Pin Signal Pin Signal1 2 3 4 5 6+3.3

Service Reference Guide, dc5100 376220-001 2–7Setup Utilities and Diagnostics FeaturesStorage (continued)Storage Options (continued)Secondary SATA Con

A–8 376220-001 Service Reference Guide, dc5100Connector Pin Assignments 6-Pin PowerConnector and Icon Pin Signal1GND2GND3GND412 V CPU512 V CPU6+12 V64

Service Reference Guide, dc5100 376220-001 A–9Connector Pin AssignmentsPCI Express x1, x4, x8, and x16 PCI Express ConnectorPin APin Signal Pin Signal

A–10 376220-001 Service Reference Guide, dc5100Connector Pin AssignmentsPin BPin Signal Pin Signal Pin Signal Pin Signal Pin Signal1 2 3 4 5+12V +12V

Service Reference Guide, dc5100 376220-001 B–1BPower Cord Set RequirementsThe voltage select switch feature on the computer permits it to operate from

B–2 376220-001 Service Reference Guide, dc5100Country-Specific RequirementsAdditional requirements specific to a country are shown in parentheses and

Service Reference Guide, dc5100 376220-001 C–1CPOST Error MessagesPOST Error MessagesAn error message results if the Power-On Self-Test (POST) encount

C–2 376220-001 Service Reference Guide, dc5100163-Time & Date Not SetInvalid time or date in configuration memory. RTC (real-time clock) battery m

Service Reference Guide, dc5100 376220-001 C–3301-Keyboard Error Keyboard failure. Reconnect keyboard with computer turned off.Check connector for ben

C–4 376220-001 Service Reference Guide, dc5100605-Diskette Drive Type ErrorMismatch in drive type. Run Computer Setup (F10 Setup).Disconnect any other

Service Reference Guide, dc5100 376220-001 C–51785-MultiBay incorrectly installed (continued)(for integrated MultiBay/ USDT systems)MultiBay device no

2–8 376220-001 Service Reference Guide, dc5100Setup Utilities and Diagnostics FeaturesSecurity(continued)Smart Cover Allows you to:• Lock/unlock the C

C–6 376220-001 Service Reference Guide, dc51002000-Master Boot Record Hard Drive has Changed.The current bootable hard drive is not the same as the on

Service Reference Guide, dc5100 376220-001 C–7POST Diagnostic Front Panel LEDs and Audible CodesThis section covers the front panel LED codes as well

C–8 376220-001 Service Reference Guide, dc5100Red Power LED flashes three times, once every second, followed by a two second pause. Beeps stop after t

Service Reference Guide, dc5100 376220-001 C–9Red Power LED flashes six times, once every second, followed by a two second pause. Beeps stop after the

C–10 376220-001 Service Reference Guide, dc5100Red Power LED flashes nine times, once every second, followed by a two second pause.9 System powers on

Service Reference Guide, dc5100 376220-001 D–1DTroubleshooting Without DiagnosticsPreliminary ChecklistThis section describes some simple, preliminary

D–2 376220-001 Service Reference Guide, dc5100Solving Minor ProblemsSolving Minor Problems Problem Cause Possible SolutionComputer appears locked up a

Service Reference Guide, dc5100 376220-001 D–3Poor performance is experienced. (continued)Program previously accessed did not release reserved memory

D–4 376220-001 Service Reference Guide, dc5100System does not power on and the LEDs on the front of the computer are not flashing.System unable to pow

Service Reference Guide, dc5100 376220-001 D–5Solving Power Supply ProblemsSolving Power Supply Problems Problem Cause SolutionPower supply shuts down

Service Reference Guide, dc5100 376220-001 2–9Setup Utilities and Diagnostics FeaturesSecurity(continued)DriveLock Security Allows you to assign or mo

D–6 376220-001 Service Reference Guide, dc5100Solving Diskette ProblemsSolving Diskette Problems Problem Cause SolutionDiskette drive light stays on.

Service Reference Guide, dc5100 376220-001 D–7Cannot format diskette. (continued)Diskette is write-protected.Use another diskette or remove the write

D–8 376220-001 Service Reference Guide, dc5100Solving Hard Drive ProblemsSolving Hard Drive Problems Problem Cause SolutionHard drive error occurs. Ha

Service Reference Guide, dc5100 376220-001 D–9Nonsystem disk/NTLDR missing message. (continued)System is trying to start from a damaged hard drive.1.

D–10 376220-001 Service Reference Guide, dc5100Solving MultiBay ProblemsParallel ATA (PATA) hard drive does not perform optimally.Using the wrong cabl

Service Reference Guide, dc5100 376220-001 D–11Solving Display ProblemsProblem Cause SolutionBlank screen (no video). The cable connections are not co

D–12 376220-001 Service Reference Guide, dc5100Blank screen and the power LED flashes Red five times, once every second, followed by a two second paus

Service Reference Guide, dc5100 376220-001 D–13Monitor is not capable of displaying requested resolution.Change requested resolution.Graphics card is

D–14 376220-001 Service Reference Guide, dc5100Certain typed symbols do not appear correct.The font you are using does not support that particular sym

Service Reference Guide, dc5100 376220-001 D–15Solving Audio ProblemsSolving Audio Problems Problem Cause SolutionSound does not come out of the speak

© 2004 Hewlett-Packard Development Company, L.P.HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of Hewlett-Packard Company in the U.S

2–10 376220-001 Service Reference Guide, dc5100Setup Utilities and Diagnostics FeaturesPower OS Power Management• Runtime Power Management - Enable/Di

D–16 376220-001 Service Reference Guide, dc5100ÄCAUTION: When attempting to resume from standby mode, do not hold down the power button for more than

Service Reference Guide, dc5100 376220-001 D–17Solving Printer ProblemsSolving Printer Problems Problem Cause SolutionPrinter will not print. Printer

D–18 376220-001 Service Reference Guide, dc5100Solving Keyboard and Mouse ProblemsSolving Keyboard and Mouse ProblemsProblem Cause SolutionKeyboard co

Service Reference Guide, dc5100 376220-001 D–19Mouse does not respond to movement or is too slow. (continued)Computer is in standby mode.Press the pow

D–20 376220-001 Service Reference Guide, dc5100Solving Hardware Installation ProblemsYou may need to reconfigure the computer when you add or remove h

Service Reference Guide, dc5100 376220-001 D–21Power LED flashes Red five times, once every second, followed by a two second pause, and the computer b

D–22 376220-001 Service Reference Guide, dc5100Solving Network ProblemsThese guidelines do not discuss the process of debugging the network cabling.So

Service Reference Guide, dc5100 376220-001 D–23Diagnostics passes, but the computer does not communicate with the network.Network drivers are not load

D–24 376220-001 Service Reference Guide, dc5100Solving Memory ProblemsÄCAUTION: For those systems that support ECC memory, HP does not support mixing

Service Reference Guide, dc5100 376220-001 D–25Solving Processor Problems.Solving Processor ProblemsProblem Cause SolutionPoor performance is experien

Service Reference Guide, dc5100 376220-001 2–11Setup Utilities and Diagnostics FeaturesAdvanced**For advanced users onlyPower-On Options Allows you to

D–26 376220-001 Service Reference Guide, dc5100Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Problem Cause SolutionSystem will not bo

Service Reference Guide, dc5100 376220-001 D–27Solving Drive Key ProblemsSolving Front Panel Component ProblemsCD or DVD disc is dirty. Clean CD or DV

D–28 376220-001 Service Reference Guide, dc5100Solving Internet Access ProblemsA USB device, headphone, or microphone is not recognized by the worksta

Service Reference Guide, dc5100 376220-001 D–29Unable to connect to the Internet. (continued)Cookies are corrupted. Windows XP1. Select Start > Co

D–30 376220-001 Service Reference Guide, dc5100POST Diagnostic Front Panel LEDs and Audible CodesThis section covers the front panel LED codes as well

Service Reference Guide, dc5100 376220-001 D–31Red Power LED flashes three times, once every second, followed by a two second pause and the computer b

D–32 376220-001 Service Reference Guide, dc5100Red Power LED flashes six times, once every second, followed by a two second pause and the computer bee

Service Reference Guide, dc5100 376220-001 D–33Red Power LED flashes ten times, once every second, followed by a two second pause and the computer bee

D–34 376220-001 Service Reference Guide, dc5100

Service Reference Guide, dc5100 376220-001 E–1ESystem Board and Riser Card Reference DesignatorsThese reference designators are used on most, but not

2–12 376220-001 Service Reference Guide, dc5100Setup Utilities and Diagnostics FeaturesAdvanced* (continued)*For advanced users onlyPower-On Options (

E–2 376220-001 Service Reference Guide, dc51000J69 J70 J71 J72 J73Video connector, VGA Primary single USB connector Secondary single USB port Micropho

Service Reference Guide, dc5100 376220-001 E–3P27 P29 P30 P40 P41MultiBay header SCSI LED connector PCI extender slot (female) Blade PC graphics conne

E–4 376220-001 Service Reference Guide, dc51000U46 U50 U51 U52 U53VRM controller USB front port power switch First USB rear port power switch Second U

FMemoryIntel-Based SystemsComputers equipped with Intel-based processors come with double data rate 2 synchronous dynamic random access memory (DDR2-S

DIMM SocketsThere are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled XMM1, XMM2, XMM3, and XMM4. Sockets

Index–1IndexIndex4-pin power pin assignments A–724-pin MicroFit power pin assignments A–724-pin power pin assignments A–76-pin power pin assignments A

installing 2–15Menu Bar 2–16overview 2–14running tests 2–17disassembly preparationMT 6–1SFF 7–1disconnectingMT hard drive cable 6–16MT optical drive c

Jjumper settings D–9Kkeyboardcleaning 5–6pin assignments A–1LLEDsblinking power C–7blinking PS/2 keyboard C–7line-in audio pin assignments A–4line-out

power switch assemblyMT removal and replacement 6–23SFF removal and replacement 7–34power-on password 2–1Power-On Self-Test (POST) 2–1problems, solvin

setupsoftware 1–2windows 1–1SFFbattery removal and replacement 7–47cable lock removal and replacement 7–4cable management 6–12, 7–13chassis fan remova

Service Reference Guide, dc5100 376220-001 2–13Setup Utilities and Diagnostics FeaturesAdvanced* (continued)*For advanced users onlyDevice options All

2–14 376220-001 Service Reference Guide, dc5100Setup Utilities and Diagnostics Features2.3 Diagnostics for WindowsThe Diagnostics for Windows (DFW) ut

Service Reference Guide, dc5100 376220-001 2–15Setup Utilities and Diagnostics Features2.3.1 Detecting Diagnostics for WindowsSome computers ship with

2–16 376220-001 Service Reference Guide, dc5100Setup Utilities and Diagnostics Features2.3.3 Using Categories in Diagnostics for Windows To use catego

Service Reference Guide, dc5100 376220-001 2–17Setup Utilities and Diagnostics Features❏ Resources—IRQ, I/O, and Memory Map ❏ Health—Status of system

2–18 376220-001 Service Reference Guide, dc5100Setup Utilities and Diagnostics Features4. Select Interactive Mode or Unattended Mode. In Interactive M

Service Reference Guide, dc5100 376220-001 2–19Setup Utilities and Diagnostics Features2.4.1 Installing Configuration Record The Configuration Record

Service Reference Guide, dc5100 376220-001 iiiContents +Contents1 Installing the Operating System1.1 Installing or Upgrading Device Drivers . . . . .

2–20 376220-001 Service Reference Guide, dc5100Setup Utilities and Diagnostics Features

Service Reference Guide, dc5100 376220-001 3–13Desktop ManagementHP Client Management Solutions provides standards-based solutions for managing and co

3–2 376220-001 Service Reference Guide, dc5100Desktop Management3.2 Remote System InstallationRemote System Installation allows you to start and set u

Service Reference Guide, dc5100 376220-001 3–3Desktop Management3.3.2 Altiris Client Management SolutionsHP and Altiris have partnered to provide comp

3–4 376220-001 Service Reference Guide, dc5100Desktop Management3.3.4 Proactive Change Notification (PCN)The Proactive Change Notification program use

Service Reference Guide, dc5100 376220-001 3–5Desktop Management3.3.8 HPQFlashThe HPQFlash utility is used to locally update or restore the system ROM

3–6 376220-001 Service Reference Guide, dc5100Desktop ManagementThe following table lists the various keyboard light combinations used by the Boot Blo

Service Reference Guide, dc5100 376220-001 3–7Desktop Management6. Select File > Replicated Setup > Save to Removable Media. Follow the instruct

3–8 376220-001 Service Reference Guide, dc5100Desktop Management8. Download a BIOS utility for replicating setup (repset.exe) and copy it onto the con

Service Reference Guide, dc5100 376220-001 3–9Desktop Management❏ 256MB HP Drive Key❏ 256MB DiskOnKey A bootable DOS diskette with the FDISK and SYS

iv 376220-001 Service Reference Guide, dc5100Contents3.4 Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–10 376220-001 Service Reference Guide, dc5100Desktop Management✎The default boot order varies from computer to computer, and it can be changed in th

Service Reference Guide, dc5100 376220-001 3–11Desktop Management5. As soon as the computer is turned on, press and hold the F10 key until you enter C

3–12 376220-001 Service Reference Guide, dc5100Desktop Management3.3.11 Dual-State Power ButtonWith Advanced Configuration and Power Interface (ACPI)

Service Reference Guide, dc5100 376220-001 3–13Desktop Management3.4 Asset Tracking and SecurityAsset tracking features incorporated into the compute

3–14 376220-001 Service Reference Guide, dc5100Desktop ManagementPre-Boot Authorization Allows you to enable/disable the Smart Card to be used in plac

Service Reference Guide, dc5100 376220-001 3–15Desktop ManagementDriveLock Allows you to assign or modify a master or user password for MultiBay hard

3–16 376220-001 Service Reference Guide, dc5100Desktop ManagementSave Master Boot Record Saves a backup copy of the Master Boot Record of the current

Service Reference Guide, dc5100 376220-001 3–17Desktop Management3.4.1 Password SecurityThe power-on password prevents unauthorized use of the compute

3–18 376220-001 Service Reference Guide, dc5100Desktop ManagementEntering a Power-On PasswordTo enter a power-on password, complete the following step

Service Reference Guide, dc5100 376220-001 3–19Desktop Management3. When the key icon appears, type the current password, a slash (/) or alternate del

Service Reference Guide, dc5100 376220-001 vContents 5.4.2 Cleaning the Computer Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–20 376220-001 Service Reference Guide, dc5100Desktop ManagementNational Keyboard Delimiter CharactersEach keyboard is designed to meet country-speci

Service Reference Guide, dc5100 376220-001 3–21Desktop ManagementUsing DriveLockThe DriveLock option appears under the Security menu in Computer Setup

3–22 376220-001 Service Reference Guide, dc5100Desktop Management3.4.5 Smart Cover SensorCover Removal Sensor, available on select models, is a combin

Service Reference Guide, dc5100 376220-001 3–23Desktop ManagementLocking the Smart Cover LockTo activate and lock the Smart Cover Lock, complete the f

3–24 376220-001 Service Reference Guide, dc5100Desktop Management3.4.6 Master Boot Record SecurityThe Master Boot Record (MBR) contains information ne

Service Reference Guide, dc5100 376220-001 3–25Desktop ManagementYou must know the setup password, if one exists.In the unlikely event that the previo

3–26 376220-001 Service Reference Guide, dc5100Desktop Management3.5 Fault Notification and RecoveryFault Notification and Recovery features combine

Service Reference Guide, dc5100 376220-001 4–1Serial and Parallel ATA Drive Guidelines and Features4Serial and Parallel ATA Drive Guidelines and Featu

4–2 376220-001 Service Reference Guide, dc5100Serial and Parallel ATA Drive Guidelines and Features4.2 ATA Cables4.2.1 SATA Data CableThe SATA data ca

Service Reference Guide, dc5100 376220-001 4–3Serial and Parallel ATA Drive Guidelines and Features4.2.3 PATA Data Cable4.2.4 PATA Power CablePin Sign

vi 376220-001 Service Reference Guide, dc5100Contents7 Removal and Replacement Procedures— Small Form Factor (SFF) Chassis7.1 Preparation for Disassem

4–4 376220-001 Service Reference Guide, dc5100Serial and Parallel ATA Drive Guidelines and Features4.2.5 PATA Cable LayoutThe faces of industry-standa

Service Reference Guide, dc5100 376220-001 4–5Serial and Parallel ATA Drive Guidelines and Features4.3 PATA Drive Installation GuidelinesMost compute

4–6 376220-001 Service Reference Guide, dc5100Serial and Parallel ATA Drive Guidelines and Features4.3.2 PATA Attach Sequence Rules by Class PriorityD

Service Reference Guide, dc5100 376220-001 4–7Serial and Parallel ATA Drive Guidelines and Features4.3.3 PATA Attach Sequence WorksheetUse the workshe

4–8 376220-001 Service Reference Guide, dc5100Serial and Parallel ATA Drive Guidelines and FeaturesExample 1: Three-Device Installation SampleA system

Service Reference Guide, dc5100 376220-001 4–9Serial and Parallel ATA Drive Guidelines and FeaturesExample 2: Four-Device Installation SampleA system

4–10 376220-001 Service Reference Guide, dc5100Serial and Parallel ATA Drive Guidelines and Features4.4 ATA SMART DrivesThe Self Monitoring Analysis

Service Reference Guide, dc5100 376220-001 4–11Serial and Parallel ATA Drive Guidelines and Features4.6 SATA BIOS4.6.1 Legacy ModeThe Legacy mode is u

4–12 376220-001 Service Reference Guide, dc5100Serial and Parallel ATA Drive Guidelines and Features4.7 Mixed Devices Boot and Drive Letter OrderingS

Service Reference Guide, dc5100 376220-001 5–1Identifying the Chassis, Routine Care, and Disassembly Preparation5Identifying the Chassis, Routine Care

Service Reference Guide, dc5100 376220-001 1–11Installing the Operating SystemÄCAUTION: Do not add optional hardware or third-party devices to your co

5–2 376220-001 Service Reference Guide, dc5100Identifying the Chassis, Routine Care, and Disassembly Preparation5.1.2 Small Form Factor (SFF)

Service Reference Guide, dc5100 376220-001 5–3Identifying the Chassis, Routine Care, and Disassembly Preparation5.2 Electrostatic Discharge Informatio

5–4 376220-001 Service Reference Guide, dc5100Identifying the Chassis, Routine Care, and Disassembly Preparation5.2.3 Personal Grounding Methods and E

Service Reference Guide, dc5100 376220-001 5–5Identifying the Chassis, Routine Care, and Disassembly Preparation Static awareness labels Wrist strap

5–6 376220-001 Service Reference Guide, dc5100Identifying the Chassis, Routine Care, and Disassembly Preparation5. Disconnect the keyboard before clea

Service Reference Guide, dc5100 376220-001 5–7Identifying the Chassis, Routine Care, and Disassembly Preparation5.4.4 Cleaning the Monitor Wipe the m

5–8 376220-001 Service Reference Guide, dc5100Identifying the Chassis, Routine Care, and Disassembly Preparation5.5.3 ScrewsThe screws used in the com

Service Reference Guide, dc5100 376220-001 5–9Identifying the Chassis, Routine Care, and Disassembly Preparation5.5.6 Lithium Coin Cell BatteryThe bat

5–10 376220-001 Service Reference Guide, dc5100Identifying the Chassis, Routine Care, and Disassembly Preparation

Service Reference Guide, dc5100 376220-001 6–16Removal and Replacement Procedures— Microtower (MT) ChassisAdherence to the procedures and precautions

1–2 376220-001 Service Reference Guide, dc5100Installing the Operating System1.2 Transferring Files and SettingsUse the Microsoft Windows XP Files an

6–2 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Microtower (MT) Chassis6.2 External Security Devices6.2.1 Installing

Service Reference Guide, dc5100 376220-001 6–3Removal and Replacement Procedures— Microtower (MT) Chassis6.3 Access Panel 1. Prepare the computer for

6–4 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Microtower (MT) Chassis6.4 Front Bezel 1. Prepare the computer for d

Service Reference Guide, dc5100 376220-001 6–5Removal and Replacement Procedures— Microtower (MT) ChassisTo reinstall the front bezel,1. Position the

6–6 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Microtower (MT) Chassis6.5 Front Drive Bezels 1. Prepare the comput

Service Reference Guide, dc5100 376220-001 6–7Removal and Replacement Procedures— Microtower (MT) Chassis6.5.2 Diskette Drive Bezel Press the two uppe

6–8 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Microtower (MT) Chassis6.6 Memory ModulesÄCAUTION: The memory module

Service Reference Guide, dc5100 376220-001 6–9Removal and Replacement Procedures— Microtower (MT) Chassis6.7 Expansion Cards 6.7.1 Expansion Slot Cov

6–10 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Microtower (MT) Chassis6.7.2 PCI Expansion Card For preliminary ste

Service Reference Guide, dc5100 376220-001 6–11Removal and Replacement Procedures— Microtower (MT) Chassis5. When installing an expansion card, hold t

Service Reference Guide, dc5100 376220-001 1–3Installing the Operating System Software Support Management toolsCertain drivers and utilities are avai

6–12 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Microtower (MT) Chassis6.8 Cable Management Always follow good cabl

Service Reference Guide, dc5100 376220-001 6–13Removal and Replacement Procedures— Microtower (MT) Chassis6.8.1 Cable ConnectionsCable To Cable Design

6–14 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Microtower (MT) Chassis6.9 DrivesThe computer supports up to six dr

Service Reference Guide, dc5100 376220-001 6–15Removal and Replacement Procedures— Microtower (MT) Chassis6.9.2 Removing a Drive 1. Prepare the comput

6–16 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Microtower (MT) ChassisDisconnecting Hard Drive Cables ✎Some produc

Service Reference Guide, dc5100 376220-001 6–17Removal and Replacement Procedures— Microtower (MT) Chassis6.9.3 Installing a Drive ÄCAUTION: To preven

6–18 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Microtower (MT) Chassis3. Reconnect the power and data cables to th

Service Reference Guide, dc5100 376220-001 6–19Removal and Replacement Procedures— Microtower (MT) ChassisConnecting Hard Drive Cables ✎Some products

6–20 376220-001 Service Reference Guide, dc5100Removal and Replacement Procedures— Microtower (MT) Chassis6.10 Chassis Fan 1. Prepare the computer for

Service Reference Guide, dc5100 376220-001 6–21Removal and Replacement Procedures— Microtower (MT) Chassis6.11 Front I/O Panel Housing Assembly 1. Pr