HP C309A Bedienungsanleitung Seite 93
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13 Solve a problem
This section contains the following topics:
•
HP support
•
Setup troubleshooting
•
Print quality troubleshooting
•
Print troubleshooting
•
Memory card troubleshooting
•
Scan troubleshooting
•
Copy troubleshooting
•
Fax troubleshooting
•
Errors
HP support
• Support process
•
HP support by phone
•
Additional warranty options
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the product.
2. Visit the HP online support Web site at
www.hp.com/support. HP online support is available to all HP customers.
It is the fastest source for up-to-date product information and expert assistance and includes the following
features:
• Fast access to qualified online support specialists
• Software and driver updates for the product
• Valuable product and troubleshooting information for common problems
• Proactive product updates, support alerts, and HP newsgrams that are available when you register the
product
3. Call HP support. Support options and availability vary by product, country/region, and language.
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•
Phone support period
•
Placing a call
•
Support phone numbers
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To
determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support.
Standard phone company charges apply.
Solve a problem 91
Solve a problem
- Contents 3
- Chapter 1 6
- Wired (Ethernet) network 7
- Chapter 2 10
- Set up a Bluetooth connection 12
- Select your fax setup case 16
- 1 Telephone wall jack 17
- Case E: Shared voice/fax line 20
- 3 Computer with modem 22
- Printer parts 31
- Get to know the HP Photosmart 32
- Control panel features 33
- C309b series) 34
- Display icons 35
- 4 Paper basics 37
- Paper basics 38
- Load media 39
- Information on paper 43
- Print documents 45
- Print photos 46
- Print photos 45 47
- Print on a CD/DVD 51
- Chapter 5 52
- 50 Print 52
- Print a creative project 54
- Print a Web page 57
- Print using the maximum dpi 58
- View the print resolution 59
- Use printing shortcuts 59
- Edit photos before printing 60
- 60 Print 62
- Scan to a computer 63
- Chapter 6 64
- Close lid 66
- Copy text or mixed documents 69
- Chapter 7 70
- Change the copy settings 72
- 9 Reprint photos 79
- Reprint photos 80
- Send a fax 81
- Chapter 10 82
- Schedule a fax to send later 84
- Set up and use speed dial 85
- Receive a fax 86
- 11 Save photos 87
- Save photos 88
- 12 Work with cartridges 89
- Order ink supplies 90
- Replace the cartridges 90
- Work with cartridges 91
- 13 Solve a problem 93
- Placing a call 94
- Support phone numbers 94
- www.hp.com/support 95
- Setup troubleshooting 96
- Solution 2: Reset the product 97
- Solve a problem 100
- Print quality troubleshooting 103
- Solution 6: Align the printer 106
- Solution 3: Rotate the image 114
- Solution 5: Align the printer 116
- Solution 4: Align the printer 124
- The text edges are jagged 126
- Print troubleshooting 130
- Solution 1: Reset the product 131
- The product prints slowly 133
- Memory card troubleshooting 134
- Scan troubleshooting 137
- Text is incorrect or missing 139
- Copy troubleshooting 140
- The printout is blank 147
- Fax troubleshooting 148
- Fax transmission is slow 161
- The fax I received is blank 175
- The fax test failed 180
- 1. Press Setup 186
- Product messages 187
- File messages 190
- General user messages 192
- Paper messages 194
- Power and connection messages 195
- General printer error 196
- Incompatible ink cartridges 196
- Incompatible printhead 197
- Ink alert 197
- Ink cartridge problem 197
- Ink service capacity warning 203
- Ink system failure 203
- Check ink cartridges 203
- Non-HP cartridge 208
- Original HP ink depleted 209
- Printhead problem 214
- 14 Stop the current job 225
- Stop the current job 226
- 15 Technical information 227
- Specifications 228
- Technical information 229
- Power consumption 232
- Chemical Substances 232
- Battery disposal in Taiwan 233
- Attention California users 233
- Regulatory notices 234
- FCC statement 235
- Notice to users in Korea 236
- Notice to users in Brazil 237
- Notice to users in Canada 237
- Notice to users in Taiwan 238
- Australia wired fax statement 241
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