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• Scanner failure
•
Improper shutdown
•
Missing HP Photosmart Software
Firmware revision mismatch
Solution: Contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The revision number of the product firmware did not match the revision
number of the software.
Memory is full
Solution: Try making fewer copies at a time.
Cause: The document you were copying exceeded the memory of the product.
Scanner failure
Solution: Turn off the product and then turn it on again. Restart your computer and
then try to scan again.
If the problem persists, try plugging the power cord directly into a power outlet rather
than a surge protector or power strip. If the problem continues, contact HP support.
Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause: The product was busy or an unknown cause interrupted your scan.
Improper shutdown
Solution: Press the On button to turn the product on and off.
Cause: The last time the product was used, it was not turned off properly. If the
product is turned off by turning off the switch on a power strip or by using a wall switch,
the product can be damaged.
Missing HP Photosmart Software
Try the following solutions.
•
Solution 1: Install the HP Photosmart Software
•
Solution 2: Check the connection from the product to your computer
Chapter 12
70 Solve a problem
Solve a problem
- Windows Help 1
- Contents 4
- 1 HP Photosmart Wireless B109 6
- Chapter 1 7
- 2 Finish setting up the 8
- HP Photosmart 8
- Chapter 2 11
- Set up a USB connection 13
- Printer parts 14
- Control panel features 15
- 4 How do I? 16
- Chapter 4 17
- 14 How do I? 17
- How do I? 17
- 5 Paper basics 18
- Chapter 5 19
- 16 Paper basics 19
- Paper basics 19
- Load media 20
- 18 Paper basics 21
- Information on paper 22
- 20 Paper basics 23
- Print documents 24
- Print photos 25
- Print photos 23 26
- Print photos 25 28
- Print envelopes 31
- Print on specialty media 31
- Print a Web page 32
- Print using Maximum dpi 33
- View the print resolution 34
- Printing shortcuts 34
- Chapter 6 35
- 32 Print 35
- Scan to a computer 36
- Scan to a memory card 37
- Chapter 7 39
- Copy text or mixed documents 40
- Chapter 8 41
- Change the copy settings 42
- 2. Select the copy type 43
- 9 Reprint photos 44
- Chapter 9 45
- 42 Reprint photos 45
- Reprint photos 45
- 10 Save photos 46
- Chapter 10 47
- 44 Save photos 47
- Save photos 47
- 11 Maintain the HP Photosmart 48
- Replace the cartridges 49
- Replace the cartridges 47 50
- Maintain the HP Photosmart 50
- Order ink supplies 51
- Chapter 11 53
- 50 Maintain the HP Photosmart 53
- 52 Maintain the HP Photosmart 55
- 12 Solve a problem 56
- Setup troubleshooting 57
- The product will not turn on 58
- Setup troubleshooting 57 60
- 58 Solve a problem 61
- Setup troubleshooting 59 62
- Print troubleshooting 63
- Check cartridges 64
- Check paper 64
- Check product 65
- Print troubleshooting 63 66
- 64 Solve a problem 67
- Print quality troubleshooting 68
- Memory card troubleshooting 68
- 66 Solve a problem 69
- Scan troubleshooting 70
- Copy troubleshooting 71
- Product messages 72
- 70 Solve a problem 73
- File messages 74
- 72 Solve a problem 75
- General user messages 76
- 74 Solve a problem 77
- Errors 75 78
- Paper messages 79
- Errors 77 80
- 78 Solve a problem 81
- Errors 79 82
- 80 Solve a problem 83
- Errors 81 84
- 82 Solve a problem 85
- Errors 83 86
- 1 Ink window 87
- 2 Electrical contacts 87
- 84 Solve a problem 87
- Errors 85 88
- 86 Solve a problem 89
- Errors 87 90
- 88 Solve a problem 91
- Errors 89 92
- 90 Solve a problem 93
- Errors 91 94
- 92 Solve a problem 95
- 3 Electrical contacts 96
- Errors 93 96
- 94 Solve a problem 97
- Errors 95 98
- 96 Solve a problem 99
- Errors 97 100
- Solve a problem 100
- Chapter 12 101
- 98 Solve a problem 101
- 13 Stop the current job 102
- Chapter 13 103
- 100 Stop the current job 103
- Stop the current job 103
- 14 Technical information 104
- Specifications 105
- Chemical Substances 108
- Battery disposal in Taiwan 109
- Attention California users 109
- EU battery directive 110
- FCC statement 111
- Notice to users in Korea 112
- Aviso aos usuários no Brasil 114
- Chapter 14 115
- 112 Technical information 115
- Technical information 115
- Notice to users in Taiwan 116
- 114 Technical information 117
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