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Printer Error Troubleshooting
Information regarding printer status is conveyed by two methods: 1) the printer’s
Control Panel lights and 2) feedback through the bi-directional I/O that displays at
the PC. The basic method of determining error messages uses patterns of lights on
the Control Panel LED. Printer messages are categorized into two basic types:
•• Status Messages
•• Service and Error Messages
Note
Before troubleshooting the printer, cycle the power to the printer to see if the error
persists.
Priority of Errors
Each error has a priority in relation to the others. If there is more than one error
condition at the same time, the highest priority error will be displayed. The priority
of errors is:
1 Service Errors
2 Door Open/No Toner Cartridge
3 Paper Jam
4 Paper Out
5 Memory Error
6 Manual Feed
Troubleshooting 7-7
- HP LaserJet 5L 1
- (C3941A) 1
- Conventions 3
- Chapter Descriptions 4
- List of Figures 5
- List of Tables 7
- Product Information 9
- 1-2 Product Information 10
- Printer Features 11
- Identification 12
- Specifications 13
- Product Overview 14
- Product Information 1-7 15
- 1-8 Product Information 16
- Service Approach 17
- Print Utilities 18
- Technical Assistance 19
- Warranty 21
- Warranty Limitations 22
- Voltage Conversions 22
- Site Requirements 23
- 2 -2 Site Requirements 24
- Printer Space Requirements 26
- Storage Conditions 27
- TonerCartridge C3906A 28
- Contents 29
- Unpacking and Installation 31
- 4 Open the EP Door 31
- Step 5: Load paper 32
- Host-Based Printer Driver 33
- Host-Based Printer Settings 34
- PCL Printer Driver 35
- PCL Printer Settings 36
- PCL Printing Status 37
- Using the Control Panel 38
- LED Lights 39
- HP LaserJet 5L User’s Manual 40
- The Front Panel Button 41
- Printing a Self-Test Page 42
- Continuous Self Test 43
- Printing an Engine Test 44
- Resetting the Printer 45
- Printer Maintenance 47
- 4-2 Printer Maintenance 48
- Printer Maintenance 4-3 49
- Toner Cartridge Life 50
- Refilled Toner Cartridges 51
- Recycling Toner Cartridges 51
- Cleaning the Printer 52
- Cleaning Printer Components 53
- Cleaning Spilled Toner 54
- Functional Overview 55
- 5 - 2 Functional Overview 56
- Basic Printer Functions 57
- DC Controller Loads 58
- Figure 5-2 58
- Print Engine Control System 59
- AC Power Distribution 60
- DC Power Distribution 60
- SleepMode 60
- •• A job is received 61
- Formatter System 62
- Control Panel 63
- Resolution Enhancement (REt) 63
- EconoMode 64
- Enhanced I/O 65
- Page Protect 65
- PJL Overview 65
- Image Formation Block Diagram 66
- Figure 5-4 66
- Toner Cartridge 67
- Step 1: Drum Cleaning 67
- Step 2: Drum Conditioning 67
- Step 3: Image Writing 67
- Step 4: Image Developing 68
- Step 5: Image Transferring 68
- Step 6: Image Fusing 68
- Paper Feed System 69
- 5 - 16 Functional Overview 70
- Functional Overview 5 - 17 71
- Paper Jam Detection 72
- Basic Sequence of Operation 73
- 5 - 20 Functional Overview 74
- Removal and Replacement 75
- WARNING! 77
- Required Tools 78
- Covers and Doors 80
- 2 Remove the toner cartridge 80
- 2 Open the EP door 82
- 3 Remove the toner cartridge 82
- Figure 6-6 84
- Internal Assemblies 85
- 4 Lift the Control Panel out 85
- 1 Remove Printer Covers 86
- 4 Lift the roller out 86
- Delivery Assembly 87
- Figure 6-10 88
- Fuser Pressure Plate 89
- To reinstall: 90
- Heating Element 91
- Figure 6-14 92
- Assembly (Figure 6-15) 93
- Lift the Heating Element out 93
- Pressure Roller 94
- Face-Up/Face-Down Lever 95
- Fuser Exit Roller Assembly 96
- Paper Exit Sensor Flag 97
- Top Assemblies 98
- 6 Lift the Solenoid off 100
- 1 Remove the Printer Covers 101
- 5 Lift the bushing out 102
- To reinstall 103
- 6-27, callout 2) 105
- Kick Plate 108
- Separation Pad 110
- Subpad Removal 111
- Figure 6-33 111
- Feed Assembly 112
- Figure 6-35 113
- 5 Remove the Feed Assembly 114
- Bottom Assemblies 115
- 2 Remove any extra memory 115
- 5 Lift the Motor out 116
- DC Controller 117
- ESD SENSITIVE!!!! 118
- Figure 6-41 119
- Formatter PCA 120
- Troubleshooting 121
- 7-2 Troubleshooting 122
- Troubleshooting 7-5 125
- DC Controller Diagram 126
- Priority of Errors 127
- Printer Status Messages 128
- Table 7-3 Unclearable Error 129
- Service and Error Messages 130
- Troubleshooting 7-11 131
- 7-12 Troubleshooting 132
- Check the Toner Cartridge 133
- Image Defect Examples 134
- Troubleshooting Checks 141
- 1 Open the Printer Door 143
- •• Charging (1) 144
- •• Drum Ground (2) 144
- •• Developing Roller (3) 144
- Paper Curl 146
- Troubleshooting Tools 147
- Repetitive Image Defect Ruler 148
- Main Wiring Diagram 149
- 7-30 Troubleshooting 150
- Troubleshooting 7-31 151
- 7-32 Troubleshooting 152
- Parts and Diagrams 153
- 8-2 Parts and Diagrams 154
- Ordering Parts 155
- Ordering Consumables 156
- Accessories and Supplies 157
- Common Hardware 158
- Parts and Diagrams 8-7 159
- 8-8 Parts and Diagrams 160
- Parts and Diagrams 8-9 161
- 8-10 Parts and Diagrams 162
- Parts and Diagrams 8-11 163
- 8-12 Parts and Diagrams 164
- Parts and Diagrams 8-13 165
- 8-14 Parts and Diagrams 166
- Parts and Diagrams 8-15 167
- 8-16 Parts and Diagrams 168
- Parts and Diagrams 8-17 169
- 8-18 Parts and Diagrams 170
- Parts and Diagrams 8-19 171
- 8-20 Parts and Diagrams 172
- Parts and Diagrams 8-21 173
- 8-22 Parts and Diagrams 174
- Parts and Diagrams 8-23 175
- 8-24 Parts and Diagrams 176
- Parts and Diagrams 8-25 177
- 8-26 Parts and Diagrams 178
- Parts Index 179
- Parts Index A-3 181
- A-4 Parts Index 182
- Parts Index A-5 183
- A-6 Parts Index 184
- Parts Index A-7 185
- A-8 Parts Index 186
- Parts Index A-9 187
- A-10 Parts Index 188
- Regulatory Information 189
- Laser Statement (Finland) 190
- Toner Safety 191
- Ozone Emission 191
- FCC Statement (Class B) 192
- VCCI Statement (Japan) 192
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