
2–4 Getting Started Guide
Troubleshooting
mouse problems
The mouse doesn’t work.
Make sure... How
The mouse cable is correctly connected. Plug the cable into a USB port on the back of
the system. Ports are labeled for easy
identification.
You are using the correct driver. If you are using
the HP enhanced mouse, ensure that the correct
driver is installed.
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Download the latest driver from:
www.hp.com/go/bizsupport
You are using the latest firmware Download the latest firmware from:
www.hp.com/go/bizsupport
The mouse is clean. Clean the mouse ball as shown below.
The mouse itself is not defective. Replace the mouse with unit that is known to
work or try the mouse with another system.
If the system starts but you still have a problem, see “Software Diagnostics Tools” on page 2-11.
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