Veriﬁcation procedures may include:

• Viewing status and error messages sent to the controller LCD panel.

• Viewing the LED illumination patterns on the MSA and the component.

• Viewing system event logs or other reports generated by system-management tools, such as HP-SIM.

Customer self

repair

HP products ar

e designed with many Customer Self Repair (CSR) components to minimize repair time

and allow for g

reater ﬂexibility in performing defective parts replacement. If, during the diagnosis period,

HP (or HP serv

ice providers or partners) identiﬁes that the repair can be accomplished by the use of a

CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

• Mandatory — Parts for which customer self repair is mandatory. If you request HP to replace these

parts, you w

ill be charged for the travel and labor costs of this service.

• Optional — Parts for which customer self repair is optional. These parts are also designed for

customer self repair. If, however, you require that HP replace them for you, there may or may not be

additional charges, depending on the type of warranty service designated for your product.

NOTE:

Some HP par

ts are not designed for customer self repair. To satisfy the customer warranty, HP requires that

an authori

zed service provider replace the part. These parts are identiﬁed as

in the Illustrated parts list.

Based on availability and where geography permits, CSR parts will be shipped for next business day

delivery. Same day or four-hour delivery may be offered at an additional charge where geography

permits. If assistance is required, you can call the HP Technical Support Center, and a technician will

help you over the telephone. HP speciﬁes in the materials shipped with a replacement CSR part whether

a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you

must ship the defective part back to HP within a deﬁnedperiodoftime,normallyﬁve (5) business days.

The defective part must be returned with the associated documentation in the provided shipping material.

Failure to return the defective part may result in HP billing you for the replacement. With a customer self

repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about HP's Customer Self Repair program, contact your local service provider. For

the North American program, go to: h

ttp://www.hp.com/go/selfrepair.

Parts-only warranty service

Your HP Limited Warranty may include a parts-only warranty service. Under the terms of parts-only

warranty service, HP provides replacement parts free of charge.

For parts-only warranty service, CSR part replacement is mandatory. If you request HP to replace these

parts for you, you are charged for the travel and labor costs of this service.

Procuring the spare component

The Illustrated parts list lists the parts that qualify for CSR, including assembly and spare numbers. Parts

have a nine-character component number on their label. The ﬁrst six characters identify the element; the

last three characters deﬁne the revision level. The replacement component revision level must be the same

as, or later than, the number on the failed component. The greater the revision level, the later the revision.

Returning the defective component

In the materials shipped with a CSR component, HP speciﬁes whether the defective component must be

returned to HP. In cases where it is required, you must ship the defective part back to HP within a deﬁned

period of time, normally ﬁve business days. The defective part must be returned with the associated

documentation in the provided shipping material. Failure to return the defective part may result in HP

Customer replaceable components

1 2 ... 27 28 29 30 31 32 33 34 35 36 37 ... 83 84

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