HP Compaq dx2200 MT Technical Information

service reference guideHP Compaq dx2200 MT Business PC1st EditionThis document provides information on the removal and replacement of all parts as wel

1–2 415606-001 Service Reference Guide, dx2200 MTInstalling the Operating System1.2 Converting to NTFS1.2.1 Windows XP Home and XP ProfessionalThe W

E–12 415606-001 Service Reference Guide, dx2200 MTTroubleshooting Without DiagnosticsSolving Audio ProblemsSolving Audio ProblemsProblem Cause Solutio

Service Reference Guide, dx2200 MT 415606-001 E–13Troubleshooting Without DiagnosticsNoise or no sound comes out of the speakers or headphones.1. If u

E–14 415606-001 Service Reference Guide, dx2200 MTTroubleshooting Without DiagnosticsSolving Printer ProblemsSolving Printer ProblemsProblem Cause Sol

Service Reference Guide, dx2200 MT 415606-001 E–15Troubleshooting Without DiagnosticsSolving Keyboard and Mouse ProblemsSolving Keyboard ProblemsProbl

E–16 415606-001 Service Reference Guide, dx2200 MTTroubleshooting Without DiagnosticsSolving Hardware Installation ProblemsYou may need to reconfigure

Service Reference Guide, dx2200 MT 415606-001 E–17Troubleshooting Without DiagnosticsPower LED flashes Red five times, once every second, followed by

E–18 415606-001 Service Reference Guide, dx2200 MTTroubleshooting Without DiagnosticsSolving Network ProblemsThese guidelines do not discuss the proce

Service Reference Guide, dx2200 MT 415606-001 E–19Troubleshooting Without DiagnosticsDiagnostics passes, but the computer does not communicate with th

E–20 415606-001 Service Reference Guide, dx2200 MTTroubleshooting Without DiagnosticsSolving Memory ProblemsÄCAUTION: For those systems that support E

Service Reference Guide, dx2200 MT 415606-001 E–21Troubleshooting Without DiagnosticsSolving Processor Problems.Solving Processor ProblemsProblem Caus

Service Reference Guide, dx2200 MT 415606-001 2–12Setup Utilities and Diagnostics FeaturesSetup Utilities (F10) and diagnostic features provide inform

E–22 415606-001 Service Reference Guide, dx2200 MTTroubleshooting Without DiagnosticsSolving CD-ROM and DVD ProblemsSolving CD-ROM and DVD ProblemsPro

Service Reference Guide, dx2200 MT 415606-001 E–23Troubleshooting Without DiagnosticsSolving Drive Key ProblemsSolving Internet Access ProblemsRecordi

E–24 415606-001 Service Reference Guide, dx2200 MTTroubleshooting Without DiagnosticsUnable to connect to the Internet. (continued)Cable/DSL service i

Service Reference Guide, dx2200 MT 415606-001 E–25Troubleshooting Without DiagnosticsInternet takes too long to download Web sites.Modem is not set up

E–26 415606-001 Service Reference Guide, dx2200 MTTroubleshooting Without DiagnosticsPOST Diagnostic Front Panel LEDs and Audible CodesThis section co

Service Reference Guide, dx2200 MT 415606-001 E–27Troubleshooting Without DiagnosticsPower LED flashes six times, once every second, followed by a two

E–28 415606-001 Service Reference Guide, dx2200 MTTroubleshooting Without Diagnostics

Service Reference Guide, dx2200 MT 415606-001 Index–1Index4-pin power pin assignments A–424-pin power pin assignments A–45.25drive bezel blank 6–4Aacc

Index–2 415606-001 Service Reference Guide, dx2200 MTIndexmaterials and equipment 5–3preventing damage 5–2EthernetRJ-45 pin assignments A–1expansion c

Service Reference Guide, dx2200 MT 415606-001 Index–3IndexInternet access E–23keyboard E–15memory E–20network E–18optical drives E–22power supply E–4p

2–2 415606-001 Service Reference Guide, dx2200 MTSetup Utilities and Diagnostics Features2.2 Computer Setup UtilitiesUse Computer Setup Utilities (F1

Index–4 415606-001 Service Reference Guide, dx2200 MTIndex

Service Reference Guide, dx2200 MT 415606-001 2–3Setup Utilities and Diagnostics Features4. Use the arrow (left and right) keys to select the appropri

2–4 415606-001 Service Reference Guide, dx2200 MTSetup Utilities and Diagnostics Features2.2.2 Computer Setup Menu.Heading Option DescriptionSystem In

Service Reference Guide, dx2200 MT 415606-001 2–5Setup Utilities and Diagnostics FeaturesStandard CMOS Features (continued)SATA Controller Disables/en

2–6 415606-001 Service Reference Guide, dx2200 MTSetup Utilities and Diagnostics FeaturesStandard CMOS Features (continued)POST Delay Allows you to se

Service Reference Guide, dx2200 MT 415606-001 2–7Setup Utilities and Diagnostics FeaturesAdvanced BIOS Features (continued)Security Option Allows you

2–8 415606-001 Service Reference Guide, dx2200 MTSetup Utilities and Diagnostics FeaturesIntegrated Peripherals (continued)Onboard Serial PortAllows y

Service Reference Guide, dx2200 MT 415606-001 2–9Setup Utilities and Diagnostics FeaturesResources Controlled ByAllows you to select whether resources

2–10 415606-001 Service Reference Guide, dx2200 MTSetup Utilities and Diagnostics FeaturesCurrent System Temperature(view only)Current CPU Fan Speed(v

Service Reference Guide, dx2200 MT 415606-001 2–11Setup Utilities and Diagnostics Features2.3 Recovering the Configuration SettingsRecovering the con

2–12 415606-001 Service Reference Guide, dx2200 MTSetup Utilities and Diagnostics Features

Service Reference Guide, dx2200 MT 415606-001 3–13Desktop Management✎Support for specific features described in this guide may vary by model or softwa

3–2 415606-001 Service Reference Guide, dx2200 MTDesktop Management1. Remove all removable media and turn off the power.2. Insert a diskette containin

Service Reference Guide, dx2200 MT 415606-001 3–3Desktop Management3.2.4 World Wide Web SiteWhen making the transition to new or revised operating sys

3–4 415606-001 Service Reference Guide, dx2200 MTDesktop Management2. As soon as the computer is turned on, press the F10 key to enter Computer Setup.

Service Reference Guide, dx2200 MT 415606-001 3–5Desktop Management✎If you do not press the F10 key at the appropriate time, you must turn the compute

3–6 415606-001 Service Reference Guide, dx2200 MTDesktop Management

Service Reference Guide, dx2200 MT 415606-001 4–14Serial and Parallel ATA Drive Guidelines andFeatures✎Serial ATA = SATAParallel ATA = PATAHP does not

Service Reference GuideHP Compaq dx2200 MT Business PC1st EditionDocument Part Number: 415606-001March 2006

4–2 415606-001 Service Reference Guide, dx2200 MTSerial and Parallel ATA Drive Guidelines and Features4.2 SATA Hard Drive Cables4.2.1 SATA Data Cable

Service Reference Guide, dx2200 MT 415606-001 4–3Serial and Parallel ATA Drive Guidelines and Features4.3 PATA Device InformationThis information appl

4–4 415606-001 Service Reference Guide, dx2200 MTSerial and Parallel ATA Drive Guidelines and FeaturesEach drive attached to a channel must have a dri

Service Reference Guide, dx2200 MT 415606-001 4–5Serial and Parallel ATA Drive Guidelines and Features4.8 SATA BIOS4.8.1 Legacy ModeThe Legacy mode is

4–6 415606-001 Service Reference Guide, dx2200 MTSerial and Parallel ATA Drive Guidelines and Features4.8.2 Native ModeThe native mode is used to acce

Service Reference Guide, dx2200 MT 415606-001 5–15Identifying the Chassis, Routine Care, andDisassembly PreparationThis chapter provides general servi

5–2 415606-001 Service Reference Guide, dx2200 MTIdentifying the Chassis, Routine Care, and Disassembly Preparation5.2 Electrostatic Discharge Informa

Service Reference Guide, dx2200 MT 415606-001 5–3Identifying the Chassis, Routine Care, and Disassembly Preparation5.2.3 Personal Grounding Methods an

5–4 415606-001 Service Reference Guide, dx2200 MTIdentifying the Chassis, Routine Care, and Disassembly Preparation Static awareness labels Wrist st

Service Reference Guide, dx2200 MT 415606-001 5–5Identifying the Chassis, Routine Care, and Disassembly Preparation5.3.3 Cleaning the KeyboardFollow a

© Copyright 2006 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice. Microsoft, MS-DOS, Win

5–6 415606-001 Service Reference Guide, dx2200 MTIdentifying the Chassis, Routine Care, and Disassembly Preparation5.4 Service ConsiderationsListed be

Service Reference Guide, dx2200 MT 415606-001 5–7Identifying the Chassis, Routine Care, and Disassembly Preparation5.4.4 Cables and ConnectorsMost cab

5–8 415606-001 Service Reference Guide, dx2200 MTIdentifying the Chassis, Routine Care, and Disassembly Preparation

Service Reference Guide, dx2200 MT 415606-001 6–16Removal and Replacement Procedures—Microtower (MT) ChassisAdherence to the procedures and precaution

6–2 415606-001 Service Reference Guide, dx2200 MTRemoval and Replacement Procedures— Microtower (MT) Chassis6.2 Access Panel 1. Prepare the computer f

Service Reference Guide, dx2200 MT 415606-001 6–3Removal and Replacement Procedures— Microtower (MT) Chassis6.3 Front Bezel 1. Prepare the computer fo

6–4 415606-001 Service Reference Guide, dx2200 MTRemoval and Replacement Procedures— Microtower (MT) Chassis6.4 Front Drive Bezels1. Prepare the comp

Service Reference Guide, dx2200 MT 415606-001 6–5Removal and Replacement Procedures— Microtower (MT) Chassis6.4.2 Removing a 3.5” Drive Bezel BlankWhi

6–6 415606-001 Service Reference Guide, dx2200 MTRemoval and Replacement Procedures— Microtower (MT) Chassis6.5 Memory For more information on the mem

Service Reference Guide, dx2200 MT 415606-001 6–7Removal and Replacement Procedures— Microtower (MT) Chassis5. Push the module down into the socket, e

Service Reference Guide, dx2200 MT 415606-001 iiiContents1 Installing the Operating System1.1 Microsoft Windows XP. . . . . . . . . . . . . . . . . .

6–8 415606-001 Service Reference Guide, dx2200 MTRemoval and Replacement Procedures— Microtower (MT) Chassis6.6 Expansion Cards The computer has two P

Service Reference Guide, dx2200 MT 415606-001 6–9Removal and Replacement Procedures— Microtower (MT) Chassis8. Install a new expansion card or an expa

6–10 415606-001 Service Reference Guide, dx2200 MTRemoval and Replacement Procedures— Microtower (MT) Chassis6.7 Cable Management Always follow good c

Service Reference Guide, dx2200 MT 415606-001 6–11Removal and Replacement Procedures— Microtower (MT) Chassis6.7.1 Cable ConnectionsCable To Cable Des

6–12 415606-001 Service Reference Guide, dx2200 MTRemoval and Replacement Procedures— Microtower (MT) Chassis6.8 DrivesThe computer supports up to fou

Service Reference Guide, dx2200 MT 415606-001 6–13Removal and Replacement Procedures— Microtower (MT) Chassis6.8.2 5.25" Drive 1. Prepare the com

6–14 415606-001 Service Reference Guide, dx2200 MTRemoval and Replacement Procedures— Microtower (MT) Chassis6.8.3 3.5" DriveIf you are installin

Service Reference Guide, dx2200 MT 415606-001 6–15Removal and Replacement Procedures— Microtower (MT) Chassis✎If you are installing a drive in the ext

6–16 415606-001 Service Reference Guide, dx2200 MTRemoval and Replacement Procedures— Microtower (MT) Chassis6.8.4 Removing a 3.5” Hard Drive1. Prepar

Service Reference Guide, dx2200 MT 415606-001 6–17Removal and Replacement Procedures— Microtower (MT) Chassis6.9 Front I/O Panel Housing Assembly 1.

iv 415606-001 Service Reference Guide, dx2200 MTContents4.5.1 PATA Device Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6–18 415606-001 Service Reference Guide, dx2200 MTRemoval and Replacement Procedures— Microtower (MT) Chassis6.9.1 Power Switch Assembly 1. Prepare t

Service Reference Guide, dx2200 MT 415606-001 6–19Removal and Replacement Procedures— Microtower (MT) Chassis6.10 Speaker 1. Prepare the computer for

6–20 415606-001 Service Reference Guide, dx2200 MTRemoval and Replacement Procedures— Microtower (MT) Chassis6.11 System Fan1. Prepare the computer fo

Service Reference Guide, dx2200 MT 415606-001 6–21Removal and Replacement Procedures— Microtower (MT) Chassis6.12 Heatsink 1. Prepare the computer for

6–22 415606-001 Service Reference Guide, dx2200 MTRemoval and Replacement Procedures— Microtower (MT) Chassis6.13 Processor 1. Prepare the computer fo

Service Reference Guide, dx2200 MT 415606-001 6–23Removal and Replacement Procedures— Microtower (MT) Chassis5. Go to step 7.6. If using a new heatsin

6–24 415606-001 Service Reference Guide, dx2200 MTRemoval and Replacement Procedures— Microtower (MT) Chassis6.14 System Board 1. Prepare the computer

Service Reference Guide, dx2200 MT 415606-001 6–25Removal and Replacement Procedures— Microtower (MT) Chassis6.15 BatteryThe battery that comes with y

6–26 415606-001 Service Reference Guide, dx2200 MTRemoval and Replacement Procedures— Microtower (MT) Chassis6.15.1 Type 1 Battery Holder1. Lift the b

Service Reference Guide, dx2200 MT 415606-001 6–27Removal and Replacement Procedures— Microtower (MT) Chassis6.15.2 Type 2 Battery Holder1. To release

Service Reference Guide, dx2200 MT 415606-001 vContents6.8.4 Removing a 3.5” Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6–28 415606-001 Service Reference Guide, dx2200 MTRemoval and Replacement Procedures— Microtower (MT) Chassis6.15.3 Type 3 Battery Holder1. Pull back

Service Reference Guide, dx2200 MT 415606-001 6–29Removal and Replacement Procedures— Microtower (MT) Chassis6.16 Power SupplyÅWARNING: Voltage is alw

6–30 415606-001 Service Reference Guide, dx2200 MTRemoval and Replacement Procedures— Microtower (MT) Chassis

Service Reference Guide, dx2200 MT 415606-001 A–1AConnector Pin AssignmentsThis appendix contains the pin assignments for many computer and workstatio

A–2 415606-001 Service Reference Guide, dx2200 MTConnector Pin AssignmentsParallel InterfaceConnector and IconPin Signal Pin Signal Pin Signal123Strob

Service Reference Guide, dx2200 MT 415606-001 A–3Connector Pin AssignmentsHeadphoneConnector and Icon (1/8" miniphone) Pin Signal1 (Tip) Audio_Le

A–4 415606-001 Service Reference Guide, dx2200 MTConnector Pin AssignmentsATA/ATAPI (IDE) Standard Drive CableConnectorPin Signal Pin Signal Pin Signa

Service Reference Guide, dx2200 MT 415606-001 B–1BPower Cord Set RequirementsThe voltage select switch feature on the computer permits it to operate f

B–2 415606-001 Service Reference Guide, dx2200 MTPower Cord Set RequirementsCountry-Specific RequirementsAdditional requirements specific to a country

Service Reference Guide, dx2200 MT 415606-001 C–1CPOST Error MessagesAn error message results if the Power-On Self-Test (POST) encounters a problem. T

vi 415606-001 Service Reference Guide, dx2200 MTContents

C–2 415606-001 Service Reference Guide, dx2200 MTPOST Error MessagesPrimary Master/Slave Hard Disk ErrorPrimary Master/Slave hard drive could not be i

Service Reference Guide, dx2200 MT 415606-001 C–3POST Error MessagesMicrocode Error BIOS could not find or load the CPU microcode update to the CPU.En

C–4 415606-001 Service Reference Guide, dx2200 MTPOST Error MessagesCMOS Checksum Error. Defaults LoadedCMOS corrupt or bad RTC battery.Press F1 to sa

Service Reference Guide, dx2200 MT 415606-001 C–5POST Error MessagesPOST Diagnostic Front Panel LEDs and Audible CodesThis section covers the front pa

C–6 415606-001 Service Reference Guide, dx2200 MTPOST Error MessagesPOST Diagnostic Front Panel LEDs and Audible CodesActivity Beeps Possible Cause Re

Service Reference Guide, dx2200 MT 415606-001 C–7POST Error MessagesPower LED flashes six times, once every second, followed by a two second pause. LE

C–8 415606-001 Service Reference Guide, dx2200 MTPOST Error Messages

Service Reference Guide, dx2200 MT 415606-001 D–1DMemoryComputers equipped with Intel-based processors come with double data rate synchronous dynamic

D–2 415606-001 Service Reference Guide, dx2200 MTMemory

Service Reference Guide, dx2200 MT 415606-001 E–1ETroubleshooting Without DiagnosticsPreliminary ChecklistThis section describes some simple, prelimin

Service Reference Guide, dx2200 MT 415606-001 1–11Installing the Operating SystemDepending on the model, Microsoft Windows XP Home or Windows XP Profe

E–2 415606-001 Service Reference Guide, dx2200 MTTroubleshooting Without DiagnosticsSolving Minor ProblemsSolving Minor ProblemsProblem Cause Possible

Service Reference Guide, dx2200 MT 415606-001 E–3Troubleshooting Without DiagnosticsComputer powered off automatically and the Power LED flashes every

E–4 415606-001 Service Reference Guide, dx2200 MTTroubleshooting Without DiagnosticsSolving Power Supply ProblemsSolving Power Supply ProblemsProblem

Service Reference Guide, dx2200 MT 415606-001 E–5Troubleshooting Without DiagnosticsSolving Diskette ProblemsSolving Diskette ProblemsProblem Cause So

E–6 415606-001 Service Reference Guide, dx2200 MTTroubleshooting Without DiagnosticsSolving Hard Drive ProblemsA problem has occurred with a disk tran

Service Reference Guide, dx2200 MT 415606-001 E–7Troubleshooting Without DiagnosticsDrive not found (identified). Loose cable. Check cable connections

E–8 415606-001 Service Reference Guide, dx2200 MTTroubleshooting Without DiagnosticsComputer will not start. Hard drive is damaged. Observe the beeps

Service Reference Guide, dx2200 MT 415606-001 E–9Troubleshooting Without DiagnosticsSolving Display ProblemsSolving Display ProblemsProblem Cause Solu

E–10 415606-001 Service Reference Guide, dx2200 MTTroubleshooting Without DiagnosticsPower LED flashes Red six times, once every second, followed by a

Service Reference Guide, dx2200 MT 415606-001 E–11Troubleshooting Without DiagnosticsHigh pitched noise coming from inside a flat panel monitor.Bright