HP 6500 Series Betriebsanweisung Seite 9
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Solve copy problems..............................................................................................................124
No copy came out.............................................................................................................125
Copies are blank...............................................................................................................125
Documents are missing or faded......................................................................................125
Size is reduced.................................................................................................................126
Copy quality is poor .........................................................................................................126
Copy defects are apparent...............................................................................................126
The printer prints half a page, then ejects the paper........................................................127
Paper mismatch................................................................................................................127
Solve scan problems..............................................................................................................127
Scanner did nothing..........................................................................................................128
Scan takes too long..........................................................................................................128
Part of the document did not scan or text is missing........................................................129
Text cannot be edited.......................................................................................................129
Error messages appear....................................................................................................130
Scanned image quality is poor ........................................................................................130
Scan defects are apparent...............................................................................................131
Solve fax problems.................................................................................................................131
The fax test failed.............................................................................................................132
Solve problems using HP Web sites and services.................................................................143
Solve problems using HP Web services...........................................................................144
Solve problems using HP Web sites................................................................................144
Solve photo (memory card) problems....................................................................................144
The printer cannot read the memory card........................................................................144
The printer cannot read photos on the memory card.......................................................145
Solve wired (Ethernet) network problems...............................................................................145
General network troubleshooting......................................................................................145
Network port created does not match printer IP address (Windows)...............................146
Solve wireless problems (some models only)........................................................................146
Basic wireless troubleshooting (some models only).........................................................146
Advanced wireless troubleshooting..................................................................................147
Step 1: Make sure your computer is connected to your network................................147
Step 2: Make sure that the printer is connected to your network...............................148
Step 3: Check to see if the firewall software is blocking communication....................149
Step 4: Make sure the printer is online and ready......................................................150
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................150
Step 6: Make sure the HP Network Devices Support service is running
(Windows only)...........................................................................................................151
Step 7: Add hardware addresses to a wireless access point (WAP)..........................151
Configure your firewall to work with printers...........................................................................152
Solve printer management problems......................................................................................153
EWS cannot be opened....................................................................................................154
Troubleshoot installation issues.............................................................................................155
Hardware installation suggestions....................................................................................155
Hardware tips..............................................................................................................155
Make sure the ink cartridges are correctly installed...................................................155
HP software installation suggestions................................................................................156
Solve network problems...................................................................................................157
Understand the Printer Status Report....................................................................................158
Contents
5
- HP Officejet 6500A (E710) 3
- Copyright information 4
- Hewlett-Packard Company 4
- Acknowledgements 4
- Safety information 4
- Contents 5
- 1 Get started 13
- Eco-Tips 14
- Understand the printer parts 14
- Printing supplies area 15
- Back view 15
- Use the printer control panel 16
- Control-panel display icons 17
- Change printer settings 18
- HP Digital Solutions 19
- Select print media 19
- Chapter 1 22
- 18 Get started 22
- Load media 24
- Load media 21 25
- Load envelopes 26
- Load cards and photo paper 26
- Load transparencies 27
- Insert a memory card 28
- Install the duplexer 29
- Maintain the printer 30
- 2Rollers 31
- 3 Separator pad 31
- Maintain the printer 27 31
- 28 Get started 32
- Turn off the printer 33
- Print documents 34
- Print brochures 35
- Print on envelopes 36
- Print photos 37
- Chapter 2 38
- 34 Print 38
- Print DPOF photos 39
- Print borderless documents 40
- HP ePrint 41
- Perform duplexing 42
- Scan an original 44
- Scan using Webscan 45
- Chapter 3 46
- Copy documents 47
- Change copy settings 47
- Chapter 4 48
- Send a fax 49
- Chapter 5 50
- Send a fax 47 51
- Send a fax from memory 52
- Schedule a fax to send later 53
- Receive a fax 55
- Set up backup fax 56
- Poll to receive a fax 57
- Block unwanted fax numbers 59
- Receive a fax 57 61
- Set up speed-dial entries 62
- Delete speed-dial entries 63
- Change fax settings 64
- Change fax settings 61 65
- Set the dial type 66
- Set the redial options 66
- Set the fax speed 67
- Set the fax sound volume 67
- Fax over Internet Protocol 68
- Use reports 69
- Print fax error reports 70
- Print and view the fax log 70
- Clear the fax log 70
- Print a Caller ID Report 71
- View the Call History 71
- Marketsplash by HP 73
- 7 Work with ink cartridges 74
- Replace the ink cartridges 75
- Chapter 7 76
- 72 Work with ink cartridges 76
- Replace the ink cartridges 73 77
- Store printing supplies 78
- Usage information collection 78
- 8 Solve a problem 80
- Obtain electronic support 81
- HP support by phone 81
- 78 Solve a problem 82
- Telephone support numbers 83
- www.hp.com/support 84
- Solve printing problems 86
- Print troubleshooting 87
- Borderless printing 88
- Print troubleshooting 85 89
- 86 Solve a problem 90
- Print troubleshooting 87 91
- Page order 92
- Print troubleshooting 89 93
- 90 Solve a problem 94
- Print troubleshooting 91 95
- 92 Solve a problem 96
- Print troubleshooting 93 97
- 94 Solve a problem 98
- Print quality troubleshooting 99
- Chapter 8 100
- 96 Solve a problem 100
- 98 Solve a problem 102
- 100 Solve a problem 104
- 102 Solve a problem 106
- 104 Solve a problem 108
- Vertical streaks 110
- Poor black text 112
- The printer prints slowly 113
- Printhead maintenance 114
- 112 Solve a problem 116
- 114 Solve a problem 118
- Examples of a bad alignment 121
- 118 Solve a problem 122
- 3 Electrical contacts 123
- 120 Solve a problem 124
- 122 Solve a problem 126
- Solve paper-feed problems 127
- Solve copy problems 128
- No copy came out 129
- Copies are blank 129
- Size is reduced 130
- Copy quality is poor 130
- Copy defects are apparent 130
- Solve scan problems 131
- Scanner did nothing 132
- Scan takes too long 132
- Text cannot be edited 133
- Error messages appear 134
- Solve fax problems 135
- The fax test failed 136
- Solve fax problems 133 137
- 1 Telephone wall jack 138
- 134 Solve a problem 138
- Solve fax problems 135 139
- 136 Solve a problem 140
- Solve fax problems 137 141
- 138 Solve a problem 142
- Solve fax problems 139 143
- Solve fax problems 141 145
- 142 Solve a problem 146
- 144 Solve a problem 148
- 146 Solve a problem 150
- 148 Solve a problem 152
- 150 Solve a problem 154
- 152 Solve a problem 156
- EWS cannot be opened 158
- 156 Solve a problem 160
- Solve network problems 161
- 158 Solve a problem 162
- 160 Solve a problem 164
- Clear jams 165
- 162 Solve a problem 166
- Avoid paper jams 167
- Warranty information 168
- Warranty information 165 169
- Printer specifications 171
- System requirements 172
- Media specifications 173
- Set minimum margins 177
- Print resolution 178
- Copy specifications 178
- Fax specifications 179
- Scan specifications 180
- HP Web site specifications 180
- Operating environment 180
- Electrical requirements 180
- Memory card specifications 181
- Regulatory information 182
- FCC statement 183
- Notice to users in Korea 183
- Geräuschemission 184
- Regulatory information 181 185
- Appendix A 186
- 182 Technical information 186
- Australia wired fax statement 187
- Notice to users in Brazil 188
- Notice to users in Canada 188
- Notice to users in Taiwan 188
- Regulatory model number 189
- Declaration of conformity 190
- DECLARATION OF CONFORMITY 191
- Paper use 192
- Plastics 192
- Material safety data sheets 192
- Recycling program 192
- Power consumption 194
- Chemical Substances 194
- RoHS notices (China only) 194
- Third-party licenses 195
- Supplies 201
- HP media 202
- C Additional fax setup 203
- Back view of the printer 206
- Case E: Shared voice/fax line 209
- Serial-type fax setup 224
- Test fax setup 225
- Change basic network settings 226
- Set link speed 227
- View IP settings 227
- Change IP settings 227
- Reset network settings 227
- Test the wireless connection 229
- Change the connection method 229
- Other guidelines 230
- HP printer software (Windows) 233
- HP Utility (Mac OS X) 233
- Embedded Web server 233
- About cookies 234
- F How do I? 235
- Fax Memory Full 236
- Printer Disconnected 236
- Ink Alert 237
- Printhead Problem 237
- Cartridge Problem 237
- Document failed to print 240
- General printer error 240
- Door or cover open 240
- Symbols/Numerics 241
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