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5. Remove the printhead by lifting it straight up.
6. Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps on
both sides of the ink nozzles, the edge between the nozzles and the electrical
contacts, and the electrical contacts.
1 Plastic ramps on the sides of the nozzles
2 Edge between nozzles and contacts
3 Electrical contacts
CAUTION: Touch the nozzle and the electrical contact areas only with cleaning
materials and not with your finger.
Chapter 9
232 Maintain and troubleshoot
- OFFICEJET 6500 1
- User Guide 3
- Copyright information 4
- Hewlett-Packard Company 4
- Acknowledgements 4
- Safety information 4
- Contents 5
- 1 Get started 15
- Accessibility 17
- Understand the device parts 17
- Front view 18
- Printing supplies area 18
- Back view 19
- Connection information 21
- Turn off the device 22
- Eco-Tips 22
- 2 Use the device 23
- Status messages 24
- Warning messages 24
- Change device settings 25
- Use the HP software 26
- Use the HP software 23 27
- Load originals 28
- Load originals 25 29
- Chapter 2 30
- 26 Use the device 30
- Select print media 31
- Select print media 29 33
- Set minimum margins 38
- Load media 39
- 36 Use the device 40
- Print borderless 41
- Install the duplexer 42
- Install the duplexer 39 43
- Change print settings 44
- Change settings (Mac OS X) 45
- Perform duplexing 45
- Print a Web page 46
- Cancel a print job 47
- Scan an original 48
- Edit a scanned original 50
- Change scan settings 51
- Cancel a scan job 51
- 5 Work with memory devices 52
- Print DPOF photos 53
- Print Selected Photos 54
- View photos 54
- Save photos to your computer 55
- Use Photo Fix tools 55
- Use Red Eye Removal 55
- Use Date Stamp 56
- Set New Defaults 56
- Send a fax 57
- Send a basic fax 58
- Send a fax 55 59
- Send a fax from memory 60
- Schedule a fax to send later 60
- Send a fax 57 61
- Send a color original fax 62
- Send a fax 59 63
- Chapter 6 64
- Receive a fax 65
- Receive a fax manually 66
- Set up backup fax reception 67
- Poll to receive a fax 68
- Receive a fax 65 69
- Block junk fax numbers 70
- Receive a fax 67 71
- Receive a fax 69 73
- Change fax settings 74
- Configure the fax header 75
- Set the dial type 77
- Set the redial options 78
- Set the fax speed 78
- Set up speed-dial entries 79
- Set up speed-dial entries 77 81
- Test fax setup 83
- Use reports 83
- Print fax error reports 85
- Print and view the fax log 85
- Clear the fax log 86
- Cancel a fax 87
- Make copies 88
- Change the copy settings 89
- Set the number of copies 89
- Set the copy paper size 90
- Set the copy paper type 90
- Change copy speed or quality 90
- Chapter 7 92
- Collate a copy job 93
- Two-sided copy jobs 94
- Cancel a copy job 95
- 8 Configure and manage 96
- Monitor the device 97
- Administer the device 97
- Use device management tools 99
- Embedded Web server 101
- Chapter 8 102
- 98 Configure and manage 102
- HP Printer Utility (Mac OS X) 103
- 100 Configure and manage 104
- Configure network options 106
- Change basic network settings 107
- Set up faxing for the device 108
- 110 Configure and manage 114
- 1 Telephone wall jack 127
- 3 Parallel splitter 127
- 4 Telephone (optional) 127
- 126 Configure and manage 130
- Serial-type fax setup 132
- Direct connection 133
- 130 Configure and manage 134
- Network connection 135
- 132 Configure and manage 136
- (Windows) 139
- Network Toolbox 139
- (continued) 139
- 136 Configure and manage 140
- 138 Configure and manage 142
- Change the connection method 143
- 140 Configure and manage 144
- 142 Configure and manage 146
- 9 Maintain and troubleshoot 147
- Chapter 9 148
- 144 Maintain and troubleshoot 148
- Replace the ink cartridges 149
- 146 Maintain and troubleshoot 150
- Work with ink cartridges 147 151
- 148 Maintain and troubleshoot 152
- Work with ink cartridges 149 153
- 150 Maintain and troubleshoot 154
- Work with ink cartridges 151 155
- 152 Maintain and troubleshoot 156
- Usage information collection 157
- 154 Maintain and troubleshoot 158
- Item Cartridge color 159
- 1 Black Ink Cartridge 159
- 2 Cyan Ink Cartridge 159
- 3 Magenta Ink Cartridge 159
- 4 Yellow Ink Cartridge 160
- 156 Maintain and troubleshoot 160
- 158 Maintain and troubleshoot 162
- Clean the device 163
- Clean the exterior 164
- 2 Rollers 165
- 3 Separator pad 165
- Clean the device 161 165
- 162 Maintain and troubleshoot 166
- Solve printing problems 168
- Blank or partial page printed 169
- 166 Maintain and troubleshoot 170
- Print troubleshooting 171
- Envelopes print incorrectly 172
- The product is not responding 172
- Print troubleshooting 169 173
- 170 Maintain and troubleshoot 174
- Print troubleshooting 171 175
- 172 Maintain and troubleshoot 176
- Print troubleshooting 173 177
- 174 Maintain and troubleshoot 178
- Print troubleshooting 175 179
- 176 Maintain and troubleshoot 180
- Print troubleshooting 177 181
- 178 Maintain and troubleshoot 182
- Print quality troubleshooting 183
- 180 Maintain and troubleshoot 184
- 182 Maintain and troubleshoot 186
- 184 Maintain and troubleshoot 188
- 186 Maintain and troubleshoot 190
- 188 Maintain and troubleshoot 192
- 190 Maintain and troubleshoot 194
- 192 Maintain and troubleshoot 196
- Poor black text 197
- TrueType icon 198
- OpenType icon 198
- 194 Maintain and troubleshoot 198
- Solve paper-feed problems 199
- 196 Maintain and troubleshoot 200
- Solve copy problems 201
- Copies are blank 202
- Size is reduced 202
- Copy quality is poor 202
- Solve scan problems 203
- Scanner did nothing 204
- Scan takes too long 204
- Text cannot be edited 205
- Error messages appear 206
- Scanned image quality is poor 206
- Solve fax problems 207
- The fax test failed 208
- Solve fax problems 205 209
- Solve fax problems 207 211
- 208 Maintain and troubleshoot 212
- Solve fax problems 209 213
- Solve fax problems 211 215
- Solve fax problems 213 217
- 214 Maintain and troubleshoot 218
- Solve fax problems 215 219
- 216 Maintain and troubleshoot 220
- Solve network problems 221
- 218 Maintain and troubleshoot 222
- 222 Maintain and troubleshoot 226
- 224 Maintain and troubleshoot 228
- 226 Maintain and troubleshoot 230
- Clear jams 231
- 228 Maintain and troubleshoot 232
- Avoid paper jams 233
- Printhead Problem 234
- Incompatible Printhead 234
- Errors 231 235
- 3 Electrical contacts 236
- 232 Maintain and troubleshoot 236
- Errors 233 237
- 234 Maintain and troubleshoot 238
- Fax Memory Full 239
- Device Disconnected 239
- Ink Alert 239
- 236 Maintain and troubleshoot 240
- Cartridge Problem 241
- Paper Mismatch 241
- Paper Jam 242
- The printer is out of paper 242
- Incompatible Cartridge(s) 242
- Printer Offline 243
- Printer Paused 243
- Sensor issue 244
- Sensor failure 244
- Ink Service Capacity Warning 245
- Document failed to print 245
- General printer error 245
- A HP supplies and accessories 246
- Supported ink cartridges 247
- HP media 247
- B Support and warranty 248
- Warranty 249
- Obtain HP telephone support 251
- HP support by phone 252
- Phone support period 252
- Telephone support numbers 253
- Placing a call 254
- Additional warranty options 254
- HP Korea customer support 255
- Remove the output tray 258
- Pack the device 259
- C Device specifications 260
- System requirements 261
- Print specifications 263
- Copy specifications 263
- Fax specifications 263
- Scan specifications 264
- Environmental specifications 264
- Electrical specifications 264
- ISO 7779) 265
- Memory card specifications 265
- D Regulatory information 266
- FCC statement 267
- Notice to users in Korea 267
- LED indicator statement 268
- Appendix D 270
- 266 Regulatory information 270
- Aviso aos usuários no Brasil 272
- Australia wired fax statement 273
- Regulatory model number 273
- 270 Regulatory information 274
- Declaration of conformity 275
- DECLARATION OF CONFORMITY 276
- Paper use 277
- Plastics 277
- Material safety data sheets 277
- Recycling program 277
- Power consumption 278
- Chemical Substances 279
- Third-party licenses 280
- Symbols/Numerics 284
- Podręcznik użytkownika 294
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