HP 100B - All-in-One PC Technical Information

Maintenance & Service GuideHP 100B All-in-One PC

Downloading Microsoft Windows Updates1. To set up your Internet connection, click Start > Internet Explorer and follow the instructionson the scree

HeadphoneConnector and Icon (1/8” miniphone) Pin Signal1 (Tip)2 (Ring)3 (Shield)Audio_leftPower_RightGroundLine-in AudioConnector and Icon (1/8” minip

C Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switch featureon the computer permi

Country-Specific RequirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

IndexAAC adapterspare part numbers 26, 27audible codes 87Bbatterydisposal 23beep codes 87bezelremoving 74spare part number 25, 27, 74booting optionsFu

Mmass storage devices, spare partnumbers 26memory moduleremoving 42spare part numbers 26, 28microphone pin assignments 91mousecleaning 21spare part nu

and the software installed in order to get the most from your PC. The software and image file namesare:●Corel WinDVD SD and BD – installation software

2 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

Using Computer Setup (F10) UtilitiesComputer Setup can be accessed only by turning the computer on or restarting the system. To accessthe Computer Set

Computer Setup—FileNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 2-2 Computer Setup—FileOpt

Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 2-3 Computer Setup—Stor

Table 2-3 Computer Setup—Storage (continued)DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protect

Computer Setup—SecurityNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 2-4 Computer Setup—Sec

Table 2-4 Computer Setup—Security (continued)System IDs Shows:●Product name●Chassis serial number or Universal Unique Identifier (UUID) number. The U

Table 2-4 Computer Setup—Security (continued)System Security(some models: theseoptions are hardwaredependent)Data Execution Prevention (some models)

© Copyright 2011 Hewlett-PackardDevelopment Company, L.P. The informationcontained herein is subject to changewithout notice.Microsoft and Windows are

Computer Setup—PowerNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 2-5 Computer Setup—PowerO

Table 2-6 Computer Setup—Advanced (continued)Device Options Allows you to set:●Num Lock State at Power-On (off/on).●Internal Speaker (some models) (d

3 Serial ATA (SATA) Drive Guidelinesand FeaturesNOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA(PATA)

SMART ATA DrivesThe Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP PersonalComputers have built-in drive failure pred

4 Identifying the Chassis, RoutineCare, and Disassembly PreparationThis chapter provides general service information for the computer. Adherence to th

Electrostatic Discharge InformationA sudden discharge of static electricity from your finger or other conductor can destroy static-sensitivedevices or

●Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.●Place items on a grounded surface before removing t

Recommended Materials and EquipmentMaterials and equipment that are recommended for use in preventing static electricity include:●Antistatic tape●Anti

●Do not place computers so near each other that they are subject to each other’s re-circulated orpreheated air.●Keep liquids away from the computer an

To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning theComputer Case on page 20.When cleaning debris from

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

Tools and Software RequirementsTo service the computer, you need the following:●Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)●Flat-b

●Before handling a drive, ensure that you are discharged of static electricity. While handling adrive, avoid touching the connector. For more informat

5 Illustrated parts catalogComputer major components24 Chapter 5 Illustrated parts catalog

Item Description Spare part number(1) System board (includes AMD processor) Dual core processor 644692-001 Single core processor 644693-001(2) Inve

Item Description Spare part number Hard drive (not illustrated) 750-GB 632938-001 500-GB 621421-001 250-GB 621419-001 Hard drive grommets (screws)

Description Spare part number500-GB 621421-001250-GB 621419-001Hard drive grommets (screws) 646791-001Sequential part number listingSpare partnumberDe

Spare partnumberDescription646786-001 Webcam module cable646787-001 LVDS cable646791-001 Hard drive grommets (screws)646792-001 Speaker, right646793-0

6 Removal and ReplacementProcedures All-in One (AIO) ChassisThe following sections provide information about disassembling various components of the H

Rear CoverDescription Spare part numberRear cover 646781-001The computer has one main cover on the back. Remove it to gain access to internal componen

3.Remove the five Torx T15M3.0x8.0 screws that secure the rear cover to the computer.Figure 6-2 Removing the rear cover screws4.Use a flat tool to pr

iv About This Book

5.Lift the rear cover off the computer.Figure 6-4 Removing the rear coverTo replace the rear cover, reverse the removal procedures.32 Chapter 6 Rem

FeetDescription Spare part numberFoot, right 646784-001Foot, left 646785-001Each foot is connected to the computer with one screw. The top of the foot

StandDescription Spare part numberStand 646783-001The stand is secured with four screws.To remove the stand:1. Prepare the computer for disassembly (s

4.Lift the stand off the cover.Figure 6-7 Removing the standTo replace the stand, reverse the removal procedures.Stand35

Optical DriveDescription Spare part number8X DVD±RW SuperMulti DL Drive with LightScribe without bezel 619238-0018X DVD±RW SuperMulti DL Drive with Li

3.Loosen the captive screw that secures the optical drive to the computer.Figure 6-9 Loosening the drive screw4.Insert a tool into the slot to push t

Hard DriveDescription Spare part number750-GB 632938-001500-GB 621421-001250-GB 621419-001Hard drive grommets (screws) 646791-001The hard drive is loc

3.Loosen the captive screw that secures the drive to the computer.Figure 6-12 Loosening the hard drive screw4. Slide the drive to the left to disconn

5.Using the drive cage handle, lift the drive out of the computer.Figure 6-14 Removing the hard drive from the computer40 Chapter 6 Removal and Rep

6.To remove the hard drive from the hard drive cage, remove the four Phillips screws that secure thedrive to the cage, and then slide the drive out of

Table of contents1 Installing and Customizing the Software ... 1Installing th

MemoryDescription Spare part number4-GB 646801-0012-GB 646800-0011-GB 647448-001Memory modules are located on the right side of the computer (when vie

3.Loosen the memory cover screw.Figure 6-18 Removing the memory cover screw4. Lift the memory cover off the computer.Figure 6-19 Removing the memory

5.Open both latches of the memory module socket, and then remove the memory module from thesocket.Figure 6-20 Removing the memory moduleFigure 6-21

FanDescription Spare part numberFan 646798-001The fan is located at the top of the computer.Figure 6-22 Fan locationTo remove the fan:1. Prepare the

3.Disconnect the fan cable from the system board connector.Figure 6-23 Disconnecting the fan cable4. Remove the four Phillips PM25x60 screws that sec

5.Lift the fan out of the computer.Figure 6-25 Removing the fanTo install the fan, reverse the removal procedures.Fan47

SpeakersDescription Spare part numberSpeaker, right 646792-001Speaker, left 646793-001The speakers are located at the bottom of the computer. Two scre

3.Remove two Phillips PM30x100 screws that secure each speaker to the computer.Figure 6-27 Removing the left speaker screwsFigure 6-28 Removing the

4.Remove the left speaker wire from the routing path.Figure 6-29 Removing the left speaker wire5. Disconnect the speaker cables from the system board

6.Lift the speakers from the computer.Figure 6-31 Removing the speakersTo install the speakers, reverse the removal procedures.Speakers51

Recommended Materials and Equipment ... 19Operating Guidelines ...

Webcam Module and CableDescription Spare part numberWebcam module cable 646786-001The webcam module assembly is located at the top of the computer. It

4.Remove the tape (3) that secures the cable to the computer, and then lift the cable from thecomputer.Figure 6-33 Removing the webcam module cable5.

6.To remove the webcam module from the bracket, remove the two Phillips PM20x30 screws thatsecure the module to the bracket, and then remove the modul

Hard Drive CableDescription Spare part numberHard drive cable 646789-001The hard drive cable is secured to the computer with two screws and connects t

5.Remove the tape securing the cable to the computer (4), and then lift the connector from thecomputer.Figure 6-37 Removing the hard drive cableTo in

Optical Drive CableDescription Spare part numberOptical drive cable 646790-001The optical drive cable is secured to the computer with two screws and c

5.Remove the tape securing the cable to the computer, and then lift the connector from the computer.Figure 6-39 Removing the optical drive cableTo in

Optical Drive BracketDescription Spare part numberOptical drive bracket 646805-001The optical drive bracket is located under the optical drive. You mu

Inverter BoardDescription Spare part numberInverter for use with Samsung/CMI display panels 646796-001Inverter for use with LG display panels 646797-0

6.Disconnect the three cables from the board (2).NOTE: Be careful not to damage the cables when disconnecting them from the board. Do notpull on the w

Display Panel ... 76Appendix A P

6.Lift the cable from the computer.Figure 6-43 Removing the inverter board cableTo install the inverter board cable, reverse the removal procedures.6

Power Button Board and CableDescription Spare part numberPower button board cable 646782-001The power button board is located on the top right side of

4.Lift the board as far as the cables allow, and then disconnect the two cables from the board (3).NOTE: Be careful not to damage the cables when disc

4.Remove the tape (3) that secures the cable to the computer, and then remove the cable from theclip built into the computer (4).Figure 6-46 Removing

System Board ShieldThe system board shield sits above the system board. It is secured with five screws. You must disconnectseveral cables that route t

4.Remove the five Torx T15M3.0x6.0 screws that secure the shield to the computer.Figure 6-48 Removing the system board shield5. Lift the shield from

Heat Sink (Thermal Module)Description Spare part numberHeat sink (thermal module) 646799-001The heat sink is secured with three captive screws.To remo

WLAN ModuleDescription Spare part numberWLAN module (802.11a/b/g/n) 634906-001WLAN cable and antenna 646806-001The WLAN module is located on the left

3.Remove the system board shield (see System Board Shield on page 66).4. Disconnect the antenna cable from the module (1), and then remove the screw (

To remove the WLAN module antenna and cable:1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 29).2.Remove th

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System BoardDescription Spare part numberSystem board with AMD dual core processor (includes thermal material) 644692-001System board with AMD single

7.Remove the five Torx T15M3.0x6.0 screws that secure the system board to the computer.Figure 6-54 Removing the system boardNOTE: For installation, t

Front BezelDescription Spare part numberFront bezel 646780-001The front bezel is secured to the display panel bracket with eight screws.To remove the

15.Remove the eight screws that secure the bezel to the display bracket.Figure 6-55 Removing the front bezel16. Separate the bezel from the display p

Display PanelDescription Spare part numberDisplay, 20-inch, LG 646795-001Display, 20-inch, Samsung/CMI 646794-001After you remove the front bezel and

15.Remove the six screws from the right and left sides of the bracket and remove it from the frame.Figure 6-56 Removing the display panel16. Remove t

17.Remove the four screws from the LCD brackets, and then remove them from the LCD module.Figure 6-58 Removing the bracketsTo replace the display pan

A POST Error MessagesThis appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter

POST Numeric Codes and Text MessagesThis section covers those POST errors that have numeric codes associated with them. The section alsoincludes some

Table A-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action163-Time & Date Not Set Invalid time or

1 Installing and Customizing theSoftwareIf your computer was not shipped with a Microsoft operating system, some portions of thisdocumentation do not

Table A-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action301-Keyboard Error Keyboard failure. 1. Reco

Table A-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action1720-SMART Hard Drive Detects ImminentFailur

Table A-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2201-MEBx Module did not checksumcorrectlyMe

Table A-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2219-USB Key Provisioning file has invalidhe

Table A-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended actionNetwork Server Mode Active and NoKeyboard At

Interpreting POST Diagnostic Front Panel LEDs andAudible CodesThis section covers the front panel LED codes as well as the audible codes that may occu

Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes fourtimes, o

Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes eighttimes,

Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes eleventimes,

B Connector Pin AssignmentsThis appendix contains the pin assignments for many computer and workstation connectors. Some ofthese connectors may not be