HP TippingPoint Next Generation Firewall Series Betriebsanweisung PDF herunterladen (Seite 10)

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Customer Support

HP TippingPoint is committed to providing quality customer support to all customers. Each customer

receives a customized support agreement that provides detailed support contact information. When you

need technical support, refer to your support agreement or use the following information to contact

Customer Support.

Before You Contact Support

For a quick and efficient resolution of your problem, take a moment to gather some basic information from

before you contact HP TippingPoint customer support:

Contact Information

For additional information or assistance, contact the HP Networking Support:

http://www.hp.com/networking/support

Before contacting HP, collect the following information:

• Product model names and numbers

• Technical support registration number (if applicable)

• Product serial numbers

• Error messages

• Operating system type and revision level

• Detailed questions

Contact an HP Authorized Reseller

For the name of the nearest HP authorized reseller, see the contact HP worldwide website:

http://www.hp.com/country/us/en/wwcontact.html

Information Find It Here...

Your customer number Customer Support Agreement or the shipping invoice that came

with the appliance.

SMS serial number Bottom of the SMS server chassis, or use SMS CLI

key command.

SMS version number In the SMS client, on the Admin screen, or in the Updates area of

the SMS dashboard.

TOS version number In the SMS client, on the Devices screen (an entry for each

device).

DV Toolkit version number In the SMS client, on the Profiles (DV Toolkit Packages) screen.

Managed device serial numbers Local Security Manager Dashboard or the shipping invoice that

came with the appliance.

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HP TippingPoint Next Generation Firewall Series Betriebsanweisung Seite 10