11. HP Web Jetadmin does not display all of the solutions that are installed on HP FutureSmart devices on the
Solutions tab if the solution was not installed with HP Web Jetadmin, even if the solutions are displayed on
the General tab in the device HP Embedded Web Server (EWS).
Workarounds: Use one of the following options to resolve this issue:
–
Use HP Web Jetadmin to reinstall the solution on the device. For more information, see the OXPd
Solution Installer in HP Web Jetadmin white paper. This white paper is available from the
HP Web Jetadmin support page.
–
Most solutions are used with a Home screen application. To display the installed solutions for
HP FutureSmart devices, create an automatic group with lters for the solution’s Home screen
application. For example, the following is the lter for a Home screen application called NSE Scanner:
AnyItem([Home Screen Applications.All Apps], [EQ(\
[Item.Application Title\], \[NSE Scanner\])])
12. CR 10681: Device data collections do not complete. Use the following steps to increase the value of the
SQL command timeout:
a. Use Notepad or a similar text editor to open the DatabaseSettings.cong.xml le. This le is available
in the following directory:
C:\Windows\ServiceProles\NetworkService\AppData\Local\HP Inc\HPWebJetadmin\WjaService
\cong
b. Change the value of the DatabaseConnectionFactory.CommandTimeoutInSeconds
entry to a high number, such as 800.
c. Save and close the le.
13. For HP LaserJet Pro devices, such as the HP LaserJet Pro MFP M225, users can disable the Fax feature only
via the device con
trol panel. After disabling the Fax feature, the Fax category is still available on the Cong
tab in HP Web Jetadmin. However, when users select the Fax category, HP Web Jetadmin displays a dialog
with the following message: Error reading device settings. Empty values will be displayed. All of the other
conguration options are still available in HP Web Jetadmin.
14. Device Utilization by User data collections are resource-intensive and reduce printing speed. Therefore,
Device Utilization by U
ser data collections should be enabled only sparingly.
NOTE: The HP Ocejet Pro X476 MFP and HP Ocejet
Pro X576 MFP devices do not support the Device
Utilization by User data collection type.
15. For HP Ocejet Pro devices, such as the HP
Ocejet Pro 251 and HP Ocejet Pro X476, if a password is set
by using the HP Embedded Web Server (EWS) on the device and then the password is removed by using
the EWS on the device, HP Web Jetadmin continues to prompt for credentials when other options are
congured.
16. Issue: For group names that contain a comma (,), left bracket ([), or right bracket (]), these special
characters are not changed t
o underscores (_) in auto groups and lters when upgrading from HP Web
Jetadmin 10.3 SR1 and earlier to the current release.
Resolution: Upgrade to HP Web Jetadmin 10.3 SR2, and then upgrade to the current version of
HP Web Jetadmin.
Workaround: Manually edit the lters and select the correct groups. The lters might contain numbers,
such as 46f4d2cb-00e2-43e1-99, ins
tead of the group name.
ENWW Known issues 13
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