Basics Guide HP Photosmart Premium Fax C309 series
configuration program for your wireless LAN card, access your computer's list ofprograms.Using the LAN card configuration program, create a netwo
Install the software for a network connectionUse this section to install the HP Photosmart software on a computer connected to anetwork. Before you in
Change the HP Photosmart from a USB connection to anetwork connectionIf you first install the HP Photosmart with a USB connection, you can later chang
1. In the firewall configuration utility, look for an option to trust computers on the localsubnet (sometimes called the “scope” or “zone”). By trusti
Manage your network settingsThe HP Photosmart control panel enables you to perform a variety of networkmanagement tasks. This includes printing the ne
Print the wireless network testThe wireless network test performs a series of diagnostic tests to determine whethernetwork setup is successful. If an
2 Fax setupAfter completing all the steps in the Setup Guide, use the instructions in this section tocomplete your fax setup. Please keep your Setup G
Korea Latin America MalaysiaMexico Philippines PolandPortugal Russia Saudi ArabiaSingapore Spain TaiwanThailand USA VenezuelaVietnam If you are uns
and another phone number with double rings to your fax calls. This allows you to tellthe difference between voice and fax calls when the phone rings.4
Other equipment/servicessharing your fax lineRecommended fax setup forparallel-type phone systemsRecommended fax setup forserial-type phone systemsNon
Hewlett-Packard Company noticesThe information contained in this document is subject to change without notice.All rights reserved. Reproduction, adapt
Austria www.hp.com/at/faxconfigGermany www.hp.com/de/faxconfigSwitzerland (French) www.hp.com/ch/fr/faxconfigSwitzerland (German) www.hp.com/ch/de/fax
To set up the product with a separate fax line1. Using the phone cord supplied in the box with the product, connect one end to yourtelephone wall jack
To set up the product with DSL1. Obtain a DSL filter from your DSL provider.2. Connect the DSL filter cord to the telephone wall jack.NOTE: If you do
Case D: Fax with a distinctive ring service on the same lineIf you subscribe to a distinctive ring service (through your telephone company) that allow
Case E: Shared voice/fax lineIf you receive both voice calls and fax calls at the same phone number, and you have noother office equipment (or voice m
3. Do one of the following, depending on your phone system:• If you have a parallel-type phone system, remove the white plug from the portlabeled 2-EX
To set up the product with voice mail1. Using the phone cord supplied in the box with the product, connect one end to yourtelephone wall jack, then co
To set up the product with a computer dial-up modem1. Remove the white plug from the port labeled 2-EXT on the back of the product.2. Find the phone c
• If your computer has only one phone port, you will need to purchase a parallel splitter(also called a coupler). Refer to the Electronic Help for spe
5. If your modem software is set to receive faxes to your computer automatically, turnoff that setting.NOTE: If you do not turn off the automatic fax
Contents1 Network setupAdd the HP Photosmart to a network...2Ins
Case I: Shared voice/fax line with answering machineIf you receive both voice calls and fax calls at the same phone number, and you also havean answer
4. (Optional) If your answering machine does not have a built-in phone, for convenienceyou might want to connect a phone to the back of your answering
• If your computer has only one phone port, you will need to purchase a parallel splitter(also called a coupler). Refer to the Electronic Help for spe
4. Using the phone cord supplied in the box with the product, connect one end to yourtelephone wall jack, then connect the other end to the port label
There are two different ways to set up the HP Photosmart with your computer based onthe number of phone ports on your computer. Before you begin, chec
5. If your modem software is set to receive faxes to your computer automatically, turnoff that setting.NOTE: If you do not turn off the automatic fax
3. Press the down arrow button to highlight Advanced Fax Setup, and then pressOK.4. Press the down arrow button to highlight Distinctive Ring, and the
3. Press the down arrow button to highlight Tools, and then press OK.4. Press the down arrow button to highlight Run Fax Test, and then press OK.The H
3 HP Photosmart overviewUse the HP Photosmart to quickly and easily accomplish tasks such as making a copy,scanning documents, or printing photos from
Label Description12 Photo light13 Memory card slot for CompactFlash cards14 Front USB/PictBridge port for your camera or other storage device15 Lid ba
1Network setupThis section describes how to connect the HP Photosmart to a network and how to viewand manage network settings.If you want to: See this
#0*9 wxyz8 tuv7 pqrs6 mno5 jkl4 ghi3 def2 abc1 DCD/DVOKLabel Name and Description1 Color graphics display (also referred to as the display): Displays
Label Name and Description20 Start Fax: Sends or receives a black-and-white or color fax.21 CD/DVD access door handle: Lowers the CD/DVD tray.22 Start
HP Web siteIf you have Internet access, you can get help and support from the HP Web site atwww.hp.com/support. This Web site offers technical support
CAUTION: Make sure that the product is idle and silent when you load paperinto the main input tray. If the product is servicing the ink cartridges or
2. Slide the paper-width guide to its outermost position.3. Insert the stack of photo paper into the photo tray with the short edge forward and thepri
Avoid paper jamsTo help avoid paper jams, follow these guidelines.• Remove printed papers from the output tray frequently.• Prevent curled or wrinkled
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, MemoryStick Duo or Duo Pro (adapter optional), or Memory Stick Micro (
Scan an imageYou can start a scan from your computer or from the control panel of the HP Photosmart.This section explains how to scan from the control
TIP: You can also send a fax manually by dialing from a phone or by using themonitor dialing feature from the control panel. These features allow you
The print carriage moves to the center of the product.NOTE: Wait until the print carriage stops moving before proceeding.4. Press the tab on the front
Although standard Ethernet cables look similar to standard telephone cables, theyare not interchangeable. There is a different number of wires in each
6. Twist the orange cap to snap it off.7. Using the colored shaped icons for help, slide the cartridge into the empty slot until itclicks into place a
4 Troubleshooting and supportThis chapter contains troubleshooting information for the HP Photosmart. Specific information isprovided for installation
To verify that the software is properly installed, double-click the HP Solution Center icon on thedesktop. If the HP Solution Center shows the essenti
Solution 5: Contact HP support for serviceSolution: If you have completed all of the steps provided in the previous solutions and are stillhaving a pr
If this did not solve the issue, try the next solution.Solution 4: Check the connection between the product and computerSolution: Check the connection
Step 1: Make sure that the computer is connected to your networkTo check a wired (Ethernet) connection▲ Where the Ethernet cable from the router conne
c. Press the down arrow button until View Network Settings is highlighted, and then pressOK.d. Press the down arrow button until Print Network Configu
To check the printer status1. Do one of the following, depending on your operating system:• Windows XP: Click Start, point to Printers and Faxes, and
• Solution 8: Make sure extension phones or other equipment on the phone line are not in use•Solution 9: Make sure the product is connected to an anal
Solution 3: Make sure you are using the correct type of phone cordSolutionNOTE: This possible solution applies only in the countries/regions that rece
4. Once you have connected the HP Photosmart to the network, install the software.Wireless with a router (infrastructure network)To connect the HP Pho
Cause: The wrong phone cord was used to connect the product or the phone cord was pluggedinto the wrong port.If this did not solve the issue, try the
Solution 6: Make sure the telephone wall jack works properlySolution: Try connecting a working telephone and phone cord to the telephone wall jack you
If this did not solve the issue, try the next solution.Solution 10: If you use a DSL service, make sure you have a DSL filter installedSolution: If yo
If this did not solve the issue, try the next solution.Solution 13: Check for and resolve any error messagesSolution: Check the display or your comput
• Solution 2: Check the fax number•Solution 3: Dial the fax number more slowly•Solution 4: Check the receiving fax machine for problemsSolution 1: Mak
Cause: The product might have been dialing too fast or too soon.If this did not solve the issue, try the next solution.Solution 4: Check the receiving
1 Telephone wall jack2 Use the phone cord supplied in the box with the product3 TelephoneFor more information on setting up the product with your tele
Fax speed setting Fax speedFast (33600) v.34 (33600 baud)Medium (14400) v.17 (14400 baud)Slow (9600) v.29 (9600 baud)Cause: The Fax Speed setting migh
1 Telephone wall jack2 Connect to the IN port on the answering machine3 Connect to the OUT port on the answering machine4 Telephone (optional)5 Answer
The product cannot receive faxes, but can send faxesTry the following solutions to resolve the issue. Solutions are listed in order, with the most lik
5. Press the down arrow button to highlight the name of the network you wrote down instep 1, and then press OK.If you do not see your network name in
Solution 2: Check the Auto Answer settingSolution: Depending on your office setup, you might be able to set the product to answerincoming calls automa
Solution 6: If you have an answering machine on the same phone line as theproduct, make sure it is connected to the correct portSolutionNOTE: This pos
If this did not solve the issue, try the next solution.Solution 7: If you use a distintive ring service, make sure the Distinctive Ringsetting matches
answering calls. If an error condition exists that is preventing the product from printing faxes,review the display for information on the error condi
NOTE: If the product has an alignment message, you might be able to press the buttonnext to OK to clear the message and resume faxing.After you resolv
The "Fax Hardware Test" failedSolution• Turn off the product by pressing the On button located on the control panel and then unplugthe power
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cordconnector that plugs into a telephone wall jack.) Try re
1 Telephone wall jack2 Phone cord supplied in the box with the product• Check the connection between the telephone wall jack and the product to make s
NOTE: If you are unsure of the kind of phone line you have (analog or digital), check withyour service provider.The "Dial Tone Detection" te
• Check to make sure the country/region setting is set appropriately for your country/region.If the country/region setting is not set or is set incorr
3. Connect to wireless network. Highlight Yes, set up printer on network using wireless settings on memorydevice and press OK.Press OK to print a ne
4. If the paper jam is cleared, proceed to step 5.If the paper jam is not cleared, do the following:a. Open the Two-sided printing accessory by pullin
Support processIf you have a problem, follow these steps:1. Check the documentation that came with the product.2. Visit the HP online support Web site
5 Technical informationThe technical specifications and international regulatory information for the HP Photosmart areprovided in this section.For add
WarrantyWarranty 81Technical information
Chapter 582 Technical informationTechnical information
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To create a network profile for a Windows XP computerNOTE: The product comes configured with a network profile with hpsetup as thenetwork name (SSID).
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