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290 Chapter 9 – Problem solving
Rev. 1.0
Solving MFP problems
MFP hardware issues
Situation Solution
A MFP door does not close.
• Check to make sure that all of the levers and handles (colored blue and green)
are in the correct position.
• Firmly close the MFP doors.
The control-panel display is blank,
and the internal fans are not
running.
• Make sure that the MFP power is on.
• Make sure that the MFP is plugged into a working alternating current (ac)
power outlet.
• Press all of the buttons individually to see if one is stuck; contact your
HP-authorized service representative if this does not work.
- HP Color LaserJet 9500mfp 3
- Copyright and License 4
- 4 Chapter – 6
- Printing 10
- Selecting and using media 11
- Control panel menus 11
- Managing and maintaining 12
- Problem solving 12
- Service and support 13
- 12 Contents 14
- 14 Contents 16
- MFP basics 17
- Control panel 20
- Control-panel home screen 24
- Setting the MFP defaults 25
- Loading input trays 26
- To load media in tray 1 27
- K to change the 28
- APER HANDLING 29
- RAY 1 SIZE 29
- RAY 1 TYPE 29
- XIT to exit the menus 30
- Loading tray 2 and tray 3 31
- XIT to accept the settings 32
- K. The TRAY N 32
- ILLIMETERS.) 39
- K to exit the menus 43
- (tray 4) 44
- RAY X TYPE 45
- XIT to exit the menu 45
- 30 Chapter 1 – MFP basics 46
- Copy-screen layout 48
- Copying instructions 51
- “Z” ordering 56
- “N” ordering 56
- Copying by using the ADF 58
- Copying books 59
- Reduce or enlarge 61
- Adjust the lightness/darkness 61
- Enhance the document 61
- Background Removal 62
- Sharpness 62
- Setting copy defaults 63
- Digital sending and e-mail 65
- Sending documents 67
- Changing the settings 68
- END OPTIONS 69
- Using the address book 71
- Creating a recipient list 72
- Country/region support 73
- Verifying the fax operation 77
- • Date and time 78
- • Location (country/region) 78
- Fax option 79
- AX SETUP REQUIRED 80
- ATE/TIME 80
- OMPANY NAME 82
- Fax feature screen 83
- Sending faxes 84
- EXT NUMBER 86
- PEED DIAL 87
- HONE BOOK 88
- Canceling a fax 89
- Speed dial 90
- To delete a speed dial 91
- AX option 92
- ETTINGS 92
- AX SETTINGS option 92
- Receiving faxes 94
- Setting the modem volume 96
- Setting the ringer volume 97
- AX SEND 98
- EFAULT RESOLUTION 98
- Setting a dialing prefix 99
- To set redial-on-busy 100
- Setting the paper tray 101
- Setting the destination bin 102
- Troubleshooting fax 103
- Checking fax status 105
- Fax feature is not operating 107
- General fax problems 109
- Receiving fax problems 112
- Sending fax problems 116
- Error codes 119
- Fax product specifications 123
- TYPE=ANY TYPE 126
- Private jobs 128
- Stored jobs 129
- To print a stored job 130
- To delete a stored job 130
- QuickCopy jobs 131
- To delete a QuickCopy job 132
- Proof and hold jobs 133
- To print a proof and hold job 134
- 120 Chapter 5 – Printing 136
- Rev. 1.0 136
- XIT to close the menu 138
- Retrieve job menu 139
- Information menu 141
- Paper handling menu 143
- Configure device menu 147
- Copying submenu 150
- TART without selecting the 151
- Enhancement submenu 153
- Sending submenu 154
- E-mail submenu 155
- Printing submenu 157
- Print quality submenu 163
- System setup submenu 166
- ONTINUE is touched 172
- Using non-HP-brand media 176
- Ordering supported media 176
- Setting media size and type 177
- Standard media size 178
- Custom media size 179
- Supported types of media 180
- Recommended media 181
- Determining media type 187
- • standard sizes: 189
- • 64 to 220 g/m 189
- • custom sizes (face up): 192
- • 64 to 200 g/m 192
- • 64 to 135 g/m 195
- • 64 to 216 g/m 195
- Ordering supplies 204
- Storing supplies 205
- Storing the image drums 206
- Print cartridges 207
- Using the image drums 212
- Replacing the image drums 213
- Image transfer kit 218
- K. The kit life 228
- ENU button to open the 228
- ES to reset the count 228
- Image cleaning kit 229
- K. The kit life count is 234
- ENU button. Use the Up 234
- Image fuser kit 235
- Replacing the image fuser kit 236
- K. The kit life-count is 239
- Cleaning procedures 240
- the MFP 243
- 5 Close the ADF cover 244
- Cleaning the post charger 247
- Cleaning procedures 233 249
- Cleaning the fuser input 250
- Relocating the MFP 253
- Jam clearing locations 256
- Jam in tray 1 258
- Jam in tray 2 or tray 3 260
- Clearing jams 249 265
- Clearing jams 257 273
- Jam inside the duplexer 274
- Jam in the top output bin 280
- Solving repeated jams 291
- Understanding MFP messages 293
- If a message persists 294
- Output-quality-defect chart 298
- Smeared toner 301
- Misaligned colors 303
- Procedure 304
- Page description 304
- Thumbnail views of test pages 304
- ENU button 305
- IAGNOSTICS 305
- ROUBLESHOOTING 305
- Solving MFP problems 306
- Media-handling issues 309
- TART to send it 311
- MFP-output issues 314
- Duplexer issues 319
- Warranty information 307 323
- HP software license terms 324
- Information from the MFP 326
- World Wide Web 327
- Physical specifications 329
- Power consumption 333
- Acoustical specifications¹ 335
- Protecting the environment 337
- FCC statement 342
- Regulatory statements 343
- Canadian DOC Regulations 346
- VCCI Statement (Japan) 347
- Korean EMI Statement 348
- Laser Statement for Finland 348
- Taiwan Class A Statement 350
- Taiwan Battery Statement 351
- Product Information Sheet 351
- *C8549-90902* 354
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