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Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
For more information, see:
Communication problems over a USB connection
Communication test failed
Cause: The HP All-in-One is turned off.
Solution: Look at the On light located on the front of the HP All-in-One. If it is not
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
the HP All-in-One and plugged into a power outlet. Press the On button to turn on the
HP All-in-One.
Cause: The computer is not communicating with the HP All-in-One.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the HP All-
in-One and the computer as shown below.
Chapter 12
122 Troubleshooting
Troubleshooting
- Contents 3
- 1 HP Deskjet F2100 All-in 7
- One series Help 7
- Chapter 1 8
- 2 HP All-in-One overview 9
- Control panel buttons 10
- Status light overview 11
- HP All-in-One overview 13
- Chapter 2 14
- 12 HP All-in-One overview 14
- 3 Find more information 15
- Chapter 3 16
- 14 Find more information 16
- Find more information 16
- 4 How do I? 17
- Chapter 4 18
- 16 How do I? 18
- How do I? 18
- 5 Connection information 19
- Chapter 5 20
- 18 Connection information 20
- Connection information 20
- Load originals 21
- Chapter 6 22
- Load originals and load paper 22
- Load paper 24
- Load full-size paper 25
- Load index cards 27
- Load envelopes 28
- Load other types of paper 29
- Avoid paper jams 30
- 7 Print from your computer 31
- Set the paper size 32
- View the print resolution 34
- Change the page orientation 34
- Scale the document size 35
- Printing shortcuts 36
- Create printing shortcuts 37
- Perform special print jobs 38
- Print a photo on photo paper 39
- Create custom CD/DVD labels 40
- Print using Maximum dpi 40
- Perform special print jobs 39 41
- Chapter 7 42
- 40 Print from your computer 42
- Perform special print jobs 41 43
- 42 Print from your computer 44
- Perform special print jobs 43 45
- Print on transparencies 46
- Perform special print jobs 45 47
- Print a poster 48
- Stop a print job 49
- Resume a print job 50
- 8 Use the copy features 51
- Change copy speed 52
- Use the copy features 53
- Stop copying 54
- 9 Use the scan features 55
- Edit a scanned preview image 56
- Edit a scanned image 56
- Edit a scanned document 57
- Stop scanning 57
- Chapter 9 58
- 56 Use the scan features 58
- 10 Maintain the HP All-in-One 59
- Print a self-test report 60
- Work with print cartridges 61
- Handle the print cartridges 62
- Replace the print cartridges 63
- Chapter 10 64
- 62 Maintain the HP All-in-One 64
- Maintain the HP All-in-One 64
- Work with print cartridges 63 65
- Use ink-backup mode 67
- Use a photo print cartridge 68
- Store the print cartridges 69
- Align the print cartridges 70
- Work with print cartridges 69 71
- Clean the print cartridges 72
- 2 Ink nozzles (do not clean) 73
- Work with print cartridges 71 73
- 72 Maintain the HP All-in-One 74
- 1 Nozzle plate (do not clean) 75
- Work with print cartridges 73 75
- 11 Shop for printing supplies 77
- Order other supplies 78
- 12 Troubleshooting 79
- Information on paper 80
- Clear paper jams 81
- View the Readme file 81
- 82 Troubleshooting 84
- 84 Troubleshooting 86
- 86 Troubleshooting 88
- 88 Troubleshooting 90
- 90 Troubleshooting 92
- 92 Troubleshooting 94
- 94 Troubleshooting 96
- Print quality troubleshooting 97
- 96 Troubleshooting 98
- Chapter 12 100
- 98 Troubleshooting 100
- Troubleshooting 100
- Print troubleshooting 101
- 100 Troubleshooting 102
- Print troubleshooting 101 103
- 102 Troubleshooting 104
- Print troubleshooting 103 105
- 104 Troubleshooting 106
- Print troubleshooting 105 107
- 106 Troubleshooting 108
- 1 Copper-colored contacts 109
- 3 Ink nozzles under tape 109
- Print troubleshooting 107 109
- Copy troubleshooting 110
- Copy troubleshooting 109 111
- 110 Troubleshooting 112
- Scan troubleshooting 113
- 112 Troubleshooting 114
- Errors 113 115
- Flashing lights 116
- Device messages 118
- File messages 119
- General user messages 120
- Paper messages 121
- 120 Troubleshooting 122
- Power and connection messages 123
- 122 Troubleshooting 124
- Errors 123 125
- Print cartridge messages 126
- Errors 125 127
- Errors 127 129
- 128 Troubleshooting 130
- 13 HP warranty and support 131
- HP support by phone 132
- Additional warranty options 133
- Pack the HP All-in-One 133
- 14 Technical information 135
- Paper use 136
- Plastics 136
- Material safety data sheets 136
- Recycling program 137
- Energy consumption 137
- Chapter 14 138
- 136 Technical information 138
- Technical information 138
- Regulatory notices 139
- Geräuschemission 140
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