HP Pavilion d4500 - Desktop PC Technical Information Seite 1

HP Pavilion dv7 Entertainment PCMaintenance and Service GuideDocument Part Number: 575977-001August 2009This guide is a troubleshooting reference used

1–2 Maintenance and Service GuideProduct descriptionGraphics AMD internal graphics with Unified Memory Architecture (UMA), ATI discrete PCI Express gr

5–2 Maintenance and Service GuideSetup UtilityNavigating and selecting in the Setup Utility Because the Setup Utility is not Windows based, it does no

Setup UtilityMaintenance and Service Guide 5–3Exiting the Setup Utility You can exit the Setup Utility with or without saving changes. To exit the Se

5–4 Maintenance and Service GuideSetup UtilitySystem Configuration menu Diagnostics menu Select To do this Language Support Change the Setup Utility

Maintenance and Service Guide 6–16SpecificationsComputer specifications Metric U.S.Dimensions for computer models with BrightView display assembliesW

6–2 Maintenance and Service GuideSpecifications17.3-inch, HD+ AntiGlare display specifications (some models also support flush glass panel cover)Maxim

SpecificationsMaintenance and Service Guide 6–317.3-inch HD+ BrightView display specificationsHard drive specificationsMetric U.S. Dimensions Height 3

6–4 Maintenance and Service GuideSpecificationsBlu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive specificationsApplicable disc Read: Write:C

SpecificationsMaintenance and Service Guide 6–5DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specificationsSystem DMA specifications, AMDApplic

6–6 Maintenance and Service GuideSpecificationsSystem interrupt specifications, AMD discrete graphicsHardware IRQ System function IRQ0 High precision

SpecificationsMaintenance and Service Guide 6–7System interrupt specifications, AMD UMA graphicsHardware IRQ System function IRQ0 High precision even

Product descriptionMaintenance and Service Guide 1–3Memory 2 SODIMM slots—customer accessible/upgradable x x xPC2-6400, 800-MHz, DDR2 x x xDual-channe

6–8 Maintenance and Service GuideSpecificationsSystem I/O address specifications, AMDI/O address (hex) System function (shipping configuration) 0000

SpecificationsMaintenance and Service Guide 6–930F0 - 30F7 Standard Dual Channel PCI IDE Controller30F8 - 30FF (discrete only)Standard Dual Channel PC

6–10 Maintenance and Service GuideSpecificationsSystem memory map specifications, AMD discrete graphicsSize Memory address System function 128 KB 000

SpecificationsMaintenance and Service Guide 6–11System memory map specifications, AMD UMA graphicsSize Memory address System function 128 KB 000A0000

Maintenance and Service Guide 7–17Screw listingThis section provides specification and reference information for the screws used in the computer. Some

7–2 Maintenance and Service GuideScrew listing Where used: 4 screws that secure the display assembly to the computer Where used: 4 screws that secure

Screw listingMaintenance and Service Guide 7–3Where used: 11 screws on the bottom of the computer that secure the top cover to the base enclosureWhere

7–4 Maintenance and Service GuideScrew listingWhere used: 5 screws that secure the switch cover and keyboard to the computer

Screw listingMaintenance and Service Guide 7–5Phillips PM2.5×6.0 captive screw Where used: 4 captive screws that secure the primary hard drive cover t

7–6 Maintenance and Service GuideScrew listingWhere used: 3 captive screws that secure the secondary hard drive cover to the secondary hard drive bay

1–4 Maintenance and Service GuideProduct descriptionOptical drives 12.7-mm tray load x x xSerial ATA x x xFixed (1 screw for removal) x x xSupport fo

Screw listingMaintenance and Service Guide 7–7Where used: 6 captive screws that secure the discrete heat sink assembly to the system board

7–8 Maintenance and Service GuideScrew listingPhillips PM2.0×4.0 screw Where used: One screw that secures the audio board to the base enclosureColor

Screw listingMaintenance and Service Guide 7–9Phillips PM2.0×4.0 screw Where used: One screw that secures the power button board to the switch coverC

7–10 Maintenance and Service GuideScrew listingPhillips PM2.5×4.0 screw Where used: 2 screws (next to second hard drive bay) that secure the top cover

Screw listingMaintenance and Service Guide 7–11Phillips PM2.5×4.0 screw Where used: 4 screws that secure the bottom cover to the display enclosure on

7–12 Maintenance and Service GuideScrew listingPhillips PM3.0×4.0 screw Where used: 4 screws that secure the hard drive bracket to the hard driveColo

Screw listingMaintenance and Service Guide 7–13Phillips PM2.0×3.0 screw Where used: 4 screws that secure the top cover to the computerWhere used: 2 s

7–14 Maintenance and Service GuideScrew listingWhere used: 4 screws that secure the keyboard to the computerWhere used: One screw that secures the Blu

Screw listingMaintenance and Service Guide 7–15Where used: One screw that secures the webcam module to the display enclosureWhere used: 4 screws that

7–16 Maintenance and Service GuideScrew listingPhillips PM2.5×5.0 screw (black) Where used: 4 screws that secure the top cover to the computerColor Qu

Product descriptionMaintenance and Service Guide 1–5TV tuner Integrated DVB-T TV tuner module* (select models only)xxSupport for TV tuner antennas for

Screw listingMaintenance and Service Guide 7–17Phillips PM2.5×5.0 screw (silver)Where used: 6 screws that secure the hinges to the display panel Where

7–18 Maintenance and Service GuideScrew listingPhillips PM2.5×5.0 broadhead screw (black) Where used: 3 broadhead screws that secure the system board

Screw listingMaintenance and Service Guide 7–19Phillips PM2.5×5.0 broadhead screw (silver) Where used: 3 broadhead screws that secure the subwoofer to

7–20 Maintenance and Service GuideScrew listingPhillips PM2.0×2.0 broadhead screw Where used: One broadhead screw that secures the fingerprint reader

Maintenance and Service Guide 8–18Backup and recoveryRecovering system informationRecovery after a system failure is as complete as your most current

8–2 Maintenance and Service GuideBackup and recovery The computer must be connected to AC power during this process. Only one set of recovery discs

Backup and recoveryMaintenance and Service Guide 8–3Using Windows Backup and RestoreTo create a backup using Windows Backup and Restore, follow these

8–4 Maintenance and Service GuideBackup and recovery3. Click the System Protection tab.4. Click System Restore.5. Follow the on-screen instructions.Pe

Maintenance and Service Guide 9–19Connector pin assignments1394Audio-in (microphone) Pin Signal 1 Power2 Ground3 TPB-4 TPB+5 TPA-6 TPA+Pin Signal 1 A

9–2 Maintenance and Service GuideConnector pin assignmentsAudio-out (headphone)External monitor Pin Signal 1 Audio out, left channel 2 Audio out, ri

1–6 Maintenance and Service GuideProduct descriptionKeyboard/pointing devices17.3-inch full-size keyboard with numeric keypad x x xStandard IMR keyboa

Connector pin assignmentsMaintenance and Service Guide 9–3HDMI Pin Signal 1 Transition minimized differential signal (TDMS) data 2+ 2 Transition mini

9–4 Maintenance and Service GuideConnector pin assignmentsRJ-11 (modem)RJ-45 (network)Pin Signal1 Unused2 Tip3 Ring4 Unused5 Unused6 UnusedPin Signal

Connector pin assignmentsMaintenance and Service Guide 9–5Universal Serial Bus Pin Signal 1 +5 VDC 2 Data -3 Data + 4 Ground

Maintenance and Service Guide 10–110Power cord set requirementsThe wide range input feature of the computer permits it to operate from any line voltag

10–2 Maintenance and Service GuidePower cord set requirementsRequirements for specific countries or regionsCountry/region Accredited agency Accredite

Maintenance and Service Guide 11–111RecyclingBattery When a battery has reached the end of its useful life, do not dispose of the battery in general h

11–2 Maintenance and Service GuideRecyclingPerform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2

RecyclingMaintenance and Service Guide 11–34. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. 5. Remove all

11–4 Maintenance and Service GuideRecycling9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display pane

RecyclingMaintenance and Service Guide 11–516. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. ÅWARNING: Th

Maintenance and Service Guide 2–12External component identificationTop componentsDisplay componentsItem Component Description 1Internal display switch

11–6 Maintenance and Service GuideRecycling19. Disconnect the display panel cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD pa

Maintenance and Service Guide Index–1Index1394 port, location 2–7AAC adapter light, location 2–9AC adapters, spare part number 3–14administrator passw

IndexMaintenance and Service Guide Index–2creating recovery discs 8–1creating recovery points 8–3DDiagnostics menu 5–4Digital Media Slot 2–8Digital Me

IndexMaintenance and Service Guide Index–3left-side components 2–7light components 2–5lightsAC adapter 2–9battery 2–6caps lock 2–5Digital Media Slot 2

IndexMaintenance and Service Guide Index–4spare part numbers 3–5, 4–54product descriptionaudio 1–4chipset 1–1Ethernet 1–4external media card 1–5graphi

IndexMaintenance and Service Guide Index–5spare part numbers 3–3, 4–21switch cover and keyboardremoving 4–22spare part numbers 4–21system backup 8–1sy

2–2 Maintenance and Service GuideExternal component identificationTouchPadItem Component Function 1TouchPad light White: TouchPad is enabled. Amber:

External component identificationMaintenance and Service Guide 2–3Buttons Item Component Description 1Power button* When the computer is off, press

2–4 Maintenance and Service GuideExternal component identificationKeys8Stop button Stops playback.9 Wireless button Turns the wireless feature on or

External component identificationMaintenance and Service Guide 2–5LightsItem Component Description1Caps lock light On: Caps lock is on. 2Power lights

2–6 Maintenance and Service GuideExternal component identificationFront components8Battery light (beside power connector) On: A battery is charging.

External component identificationMaintenance and Service Guide 2–7Rear componentLeft-side componentsComponent DescriptionVentEnables airflow to cool i

2–8 Maintenance and Service GuideExternal component identification8Digital Media Slot lightOn: A digital card is being accessed.9Digital Media SlotSup

External component identificationMaintenance and Service Guide 2–9Right-side componentsItem Component Function 1Optical driveReads optical discs and,

2–10 Maintenance and Service GuideExternal component identificationBottom componentsItem Component Function 1Battery bay Holds the battery. 2Battery

Maintenance and Service Guide 3–13Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial numbe

3–2 Maintenance and Service GuideIllustrated parts catalogComputer major components

Illustrated parts catalogMaintenance and Service Guide 3–3Item Description Spare Part Number(1) 17.3-inch display assembly (includes wireless antenna

3–4 Maintenance and Service GuideIllustrated parts catalogRussia 519265-251Spain 519265-071Switzerland 519265-111Turkey 519265-141The United Kingdom 5

Illustrated parts catalogMaintenance and Service Guide 3–5(9) Top cover (includes TouchPad and TouchPad buttons)Top cover with fingerprint reader and

© Copyright 2009 Hewlett-Packard Development Company, L.P.AMD Athlon, AMD Turion, and ATI Mobility Radeon are trademarks of Advanced Micro Devices, In

3–6 Maintenance and Service GuideIllustrated parts catalogTV tuner antenna cable with PAL jack (not illustrated) 482900-002TV tuner remote control wit

Illustrated parts catalogMaintenance and Service Guide 3–7 Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Banglades

3–8 Maintenance and Service GuideIllustrated parts catalog For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina,

Illustrated parts catalogMaintenance and Service Guide 3–9ExpressCard slot bezel (not illustrated) 516324-001Rubber Kit (not illustrated) (includes 4

3–10 Maintenance and Service GuideIllustrated parts catalogDisplay assembly componentsFlush glass display assembly spare partsItem Description Spare p

Illustrated parts catalogMaintenance and Service Guide 3–11BrightView display assembly spare parts8 Display panel cable (included in Display Cable Kit

3–12 Maintenance and Service GuideIllustrated parts catalogCable Kit17.3-inch Moonlight White (includes webcam and microphone) 516295-00117.3-inch raw

Illustrated parts catalogMaintenance and Service Guide 3–13Mass storage devicesItem Description Spare part number 1 Hard drives (Support for both pri

3–14 Maintenance and Service GuideIllustrated parts catalogMiscellaneous partsSequential part number listingDescription Spare part number AC adapters

Illustrated parts catalogMaintenance and Service Guide 3–15490371-001 Power cord, 3-pin, for use in Canada, French Canada, Latin America, Thailand, an

Safety warning noticeÅWARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly o

3–16 Maintenance and Service GuideIllustrated parts catalog516296-001 17.3-inch HD+ flush glass AntiGlare display assembly with webcam and 2 microphon

Illustrated parts catalogMaintenance and Service Guide 3–17518166-001 Audio board with cable518168-001 USB board with cable518434-001 Broadcom 4322 80

3–18 Maintenance and Service GuideIllustrated parts catalog518437-002 Atheros 9280AGN 802.11a/b/g/n WiFi Adapter for use in Afghanistan, Albania, Alge

Illustrated parts catalogMaintenance and Service Guide 3–19519269-001 Switch cover, Espresso Black with molded finish (includes LED board and cable)53

Maintenance and Service Guide 4–14Removal and replacement proceduresPreliminary replacement requirements Tools required You will need the following to

4–2 Maintenance and Service GuideRemoval and replacement proceduresDrive handlingÄCAUTION: Drives are fragile components that must be handled with car

Removal and replacement proceduresMaintenance and Service Guide 4–3The following table shows how humidity affects the electrostatic voltage levels gen

4–4 Maintenance and Service GuideRemoval and replacement proceduresEquipment guidelines Grounding equipment must include either a wrist strap or a foo

Removal and replacement proceduresMaintenance and Service Guide 4–5Component replacement procedures This chapter provides removal and replacement proc

4–6 Maintenance and Service GuideRemoval and replacement proceduresComputer feetThe computer feet are adhesive-backed rubber pads. The feet are includ

Maintenance and Service Guide vContents1 Product description2 External component identificationTop components. . . . . . . . . . . . . . . . . . . . .

Removal and replacement proceduresMaintenance and Service Guide 4–7BatteryBefore disassembling the computer, follow these steps: 1. Shut down the comp

4–8 Maintenance and Service GuideRemoval and replacement proceduresOptical drive✎The optical drive spare part kit includes an optical drive bezel and

Removal and replacement proceduresMaintenance and Service Guide 4–95. Remove the two Phillips PM2.0×3.0 screws 1 that secure the optical drive bracket

4–10 Maintenance and Service GuideRemoval and replacement proceduresRemove the primary hard drive cover:1. Position the computer upside down with the

Removal and replacement proceduresMaintenance and Service Guide 4–11Remove the secondary hard drive cover:1. Position the computer upside down with th

4–12 Maintenance and Service GuideRemoval and replacement proceduresHard drive✎The hard drive spare part kit (spare part number 517639-001) includes l

Removal and replacement proceduresMaintenance and Service Guide 4–132. Use the Mylar tab 1 to slide the hard drive to the left 2, and then disconnect

4–14 Maintenance and Service GuideRemoval and replacement proceduresMemory moduleBefore removing the memory module, follow these steps: 1. Shut down t

Removal and replacement proceduresMaintenance and Service Guide 4–15WLAN moduleÄCAUTION: The WLAN module and the WWAN module are not interchangeable.D

4–16 Maintenance and Service GuideRemoval and replacement procedures For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda,

vi Maintenance and Service GuideContentsPrimary hard drive cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal and replacement proceduresMaintenance and Service Guide 4–17Before removing the WLAN module, follow these steps: 1. Shut down the computer. If

4–18 Maintenance and Service GuideRemoval and replacement procedures1. Disconnect the WLAN antenna cables 1 from the WLAN module.✎The black WLAN anten

Removal and replacement proceduresMaintenance and Service Guide 4–19RTC batteryBefore removing the RTC battery, follow these steps:1. Shut down the co

4–20 Maintenance and Service GuideRemoval and replacement proceduresTV tuner module✎The TV tuner module spare part kit does not include a TV tuner mod

Removal and replacement proceduresMaintenance and Service Guide 4–21Switch cover and keyboardDescription Spare part number Switch cover, Moonlight Wh

4–22 Maintenance and Service GuideRemoval and replacement proceduresBefore removing the switch cover and keyboard, follow these steps: 1. Shut down th

Removal and replacement proceduresMaintenance and Service Guide 4–233. Turn the computer display-side up, with the front toward you. 4. Open the compu

4–24 Maintenance and Service GuideRemoval and replacement procedures9. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable

Removal and replacement proceduresMaintenance and Service Guide 4–25Power button boardBefore removing the power button board, follow these steps:1. Sh

4–26 Maintenance and Service GuideRemoval and replacement proceduresSpeaker assemblyBefore removing the speaker assembly, follow these steps:1. Shut d

ContentsMaintenance and Service Guide viiSystem memory map specifications, AMD UMA graphics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal and replacement proceduresMaintenance and Service Guide 4–27Bluetooth module✎The Bluetooth module spare part kit does not include a Bluetooth

4–28 Maintenance and Service GuideRemoval and replacement proceduresDisplay assembly✎All display assemblies include a webcam, 2 microphones, and 2 wir

Removal and replacement proceduresMaintenance and Service Guide 4–29Remove the display assembly:1. Disconnect the display panel cable 1 and the webcam

4–30 Maintenance and Service GuideRemoval and replacement procedures✎Steps 6 through 21 provide display panel removal information for computer models

Removal and replacement proceduresMaintenance and Service Guide 4–3110. If it is necessary to replace the webcam module, pull the webcam module 1 up t

4–32 Maintenance and Service GuideRemoval and replacement procedures18. If it is necessary to replace the display hinges, remove the four Phillips PM2

Removal and replacement proceduresMaintenance and Service Guide 4–33✎Steps 22 through 34 provide display panel removal information for computer models

4–34 Maintenance and Service GuideRemoval and replacement procedures26. Disconnect the display logo LED cable from the display panel cable 1, and then

Removal and replacement proceduresMaintenance and Service Guide 4–3531. Disconnect the display panel cable 1 from the display panel, and then remove i

4–36 Maintenance and Service GuideRemoval and replacement procedures34. If it is necessary to disassemble the display bracket, remove the two Phillips

viii Maintenance and Service GuideContentsIndex

Removal and replacement proceduresMaintenance and Service Guide 4–37Top coverBefore removing the top cover, follow these steps: 1. Shut down the compu

4–38 Maintenance and Service GuideRemoval and replacement procedures3. Turn the computer right-side up, with the front toward you.4. Disconnect the fo

Removal and replacement proceduresMaintenance and Service Guide 4–396. Lift the rear edge 1 of the top cover until it rests at an angle.7. Remove the

4–40 Maintenance and Service GuideRemoval and replacement proceduresSystem board ✎All system board spare kits include replacement thermal material.Bef

Removal and replacement proceduresMaintenance and Service Guide 4–41Remove the system board:1. Disconnect the following cables from the system board:a

4–42 Maintenance and Service GuideRemoval and replacement proceduresÅWARNING: To avoid damaging the optical drive board, do not use the optical drive

Removal and replacement proceduresMaintenance and Service Guide 4–43Modem module ✎The modem module spare part kit does not include a modem module cabl

4–44 Maintenance and Service GuideRemoval and replacement procedures2. Remove the Phillips PM2.0×4.0 screw 1 that secures the modem module to the syst

Removal and replacement proceduresMaintenance and Service Guide 4–45Audio/infrared boardBefore removing the audio/infrared board, follow these steps:

4–46 Maintenance and Service GuideRemoval and replacement proceduresUSB boardBefore removing the USB board, follow these steps: 1. Shut down the compu

Maintenance and Service Guide 1–11Product descriptionCategory DescriptionComputer models equipped with M96 system board and graphics subsystems with d

Removal and replacement proceduresMaintenance and Service Guide 4–47SubwooferBefore removing the subwoofer, follow these steps: 1. Shut down the compu

4–48 Maintenance and Service GuideRemoval and replacement proceduresTV tuner module cable✎The TV tuner module cable is available in the Cable Kit, spa

Removal and replacement proceduresMaintenance and Service Guide 4–49Modem module cable✎The modem module cable including the RJ-11 jack is available in

4–50 Maintenance and Service GuideRemoval and replacement proceduresPower connector cable✎The power connector cable is available in the Cable Kit, spa

Removal and replacement proceduresMaintenance and Service Guide 4–51Fan/heat sink assembly✎The fan/heat sink assembly spare kit includes replacement t

4–52 Maintenance and Service GuideRemoval and replacement procedures4. Remove the fan/heat sink assembly 3 by lifting it straight up. ✎The thermal mat

Removal and replacement proceduresMaintenance and Service Guide 4–535. Turn the system board upside down, with the expansion port 3 and external monit

4–54 Maintenance and Service GuideRemoval and replacement proceduresProcessor ✎All processor spare part kits include replacement thermal material. Bef

Removal and replacement proceduresMaintenance and Service Guide 4–55Remove the processor: 1. Turn the processor locking screw 1 one-half turn counterc

Maintenance and Service Guide 5–15Setup UtilityStarting the Setup Utility The Setup Utility is a ROM-based information and customization utility that