User Guide

14 Specifications ...

The computer screen is blankIf the screen is blank but you have not turned off the computer, one or more of these settings may bethe cause:●The comput

An external device is not workingFollow these suggestions if an external device does not function as expected:●Turn on the device according to the man

A movie is not visible on an external display1. If both the computer display and an external display are turned on, press fn+f4 one or moretimes to sw

C Electrostatic dischargeElectrostatic discharge is the release of static electricity when two objects come into contact—forexample, the shock you rec

IndexAAC adapter, testing 45AC adapter/battery light 8accessory battery connector,identifying 12administrator password 58airport security devices 51an

headphone (audio-out) jack 9Hibernationexiting 39initiating 39high-definition devices,connecting 36hot keysadjusting volume 30decrease screen brightne

recyclecomputer 75refresh 75regulatory informationregulatory label 86wireless certification labels 86remove everything and reinstallWindows 75resetcom

1WelcomeAfter you set up and register the computer, it is important to take the following steps:●Take a minute to browse the printed Windows 8 Basics

Finding informationThe computer comes with several resources to help you perform various tasks.Resources For information aboutSetup Instructions poste

Resources For information aboutLimited Warranty*To access this guide, from the Start screen, select theHP Support Assistant app, select My computer, a

2 Getting to know your computerTopTouchPadComponent Description(1) Pointing stick (select models only) Moves the pointer and selects or activates it

LightsComponent Description(1)Power light ●On: The computer is on.●Blinking: The computer is in the Sleep state.●Off: The computer is off.(2) Caps l

Buttons and fingerprint reader (select models only)Component Description(1)Power button●When the computer is off, press the button to turn onthe compu

KeysComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Executes frequently used sy

FrontComponent Description(1)Wireless light ●White: An integrated wireless device, such as awireless local area network (WLAN) device and/or a Bluetoo

RightComponent Description(1)Audio-out (headphone) jack/Audio-in(microphone) jackProduces sound when connected to optional poweredstereo speakers, hea

© Copyright 2013 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice

LeftComponent Description(1)Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as ade

DisplayComponent Description(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wirelesslocal area networks (WLAN).(2) WWAN a

BottomNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1) Accessory battery connector Con

Component Description(5) Vents (2) Enable airflow to cool internal components.NOTE: The computer fan starts up automatically tocool internal compone

Component Description(2)Service door release latch Releases the service door on the computer.(3)Service door release lock Locks the service door.(4)

3 Connecting to a networkYour computer can travel with you wherever you go. But even at home, you can explore the globeand access information from mil

Because the wireless devices are enabled at the factory, you can use the wireless button to turn on orturn off the wireless devices simultaneously.Usi

Setting up a WLANTo set up a WLAN and connect to the Internet, you need the following equipment:● A broadband modem (either DSL or cable) (1) and high

Connecting to a WLANTo connect to the WLAN, follow these steps:1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. I

in the HP Mobile Broadband information provided with your computer or the mobile network operatormay provide it separately from the computer.For infor

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on

9. Replace the battery.NOTE: HP Mobile Broadband will be disabled if the battery is not replaced.10. Reconnect external power.11. Reconnect external d

2. Plug the other end of the network cable into a network wall jack (2) or router.NOTE: If the network cable contains noise suppression circuitry (3),

4 Navigating using the keyboard, touchgestures and pointing devicesYour computer allows navigation using touch gestures (select models only) in additi

Turning the TouchPad off and onTo turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.Using TouchPad GesturesYour TouchPad or

One-finger slideThe one-finger slide lets you navigate around the screen.●Place your finger on the TouchPad zone and slide your finger to move the on-

ScrollingScrolling is useful for moving up, down, or sideways on a page or image.●Place two fingers slightly apart on the TouchPad zone and then drag

Rotating (select models only)Rotating allows you to turn items such as photos.●Anchor the forefinger of your left hand in the TouchPad zone. Using you

Flicking (select models only)Flicking allows you to navigate through screens or quickly scroll through documents.●Place three fingers on the TouchPad

Top-edge swipeThe top-edge swipe allows you to open apps available from the start screen.IMPORTANT: When an app is active, the top-edge gesture varies

Using the keyboardThe keyboard and mouse allow you to type select items, scroll and to perform the same functions asusing touch gestures. The keyboard

iv Safety warning notice

Hot key combination Descriptionfn+f3 Initiates Sleep, which saves your information in system memory. The display and other systemcomponents turn off a

Using the embedded numeric keypadComponent Description(1) fn key Turns the embedded numeric keypad on and off when pressedin combination with the num

Turning the embedded numeric keypad on and offPress fn+num lk to turn on the embedded numeric keypad. Press fn+num lk again to turn off thekeypad.NOTE

5 MultimediaYour computer may include the following:●Integrated speaker(s)●Integrated microphone(s)● Integrated webcam● Preinstalled multimedia softwa

NOTE: See Buttons and fingerprint reader (select models only) on page 6 and Identifying the hotkeys on page 29 for information on what type of volume

VideoYour HP computer is a powerful video device that enables you to watch streaming video from yourfavorite websites and download video and movies to

To connect a video or audio device to the DisplayPort:1. Connect one end of the DisplayPort cable to the DisplayPort port on the computer.2. Connect t

6 Power managementNOTE: A computer may have a power button or a power switch. The term power button is usedthroughout this guide to mean both types of

Sleep state. Smart Connect also syncs content that you have created offline, such as e-mails. Whenthe computer exits Sleep, you have immediate access

Enabling and exiting user-initiated HibernationYou can enable user-initiated Hibernation and change other power settings and timeouts using PowerOptio

Table of contents1 Welcome ...

The computer runs on battery power whenever it is not plugged into external AC power. Computerbattery life varies, depending on power management setti

Tips for maximizing battery discharge time:● Lower the brightness on the display.●Remove the battery on the computer when it is not being used or char

3. Insert the battery (1) into the battery bay until it is seated (2).4. Slide the battery release latches to lock the battery in place (3).Removing a

4. Remove the battery from the computer (3).Conserving battery power●From the Start screen, type power, select Settings, and then select Power Options

Disposing of a user-replaceable battery (select models only)WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do n

Testing an AC adapterTest the AC adapter if the computer exhibits any of the following symptoms when it is connected toAC power:●The computer does not

7 External cards and devicesUsing memory card readersOptional memory cards provide secure data storage and convenient data sharing. These cards areoft

3. Pull the card out of the slot.Using smart cards (select models only)NOTE: The term smart card is used throughout this chapter to mean both smart ca

Removing a smart card▲ Grasp the edge of the smart card, and then pull it out of the smart card reader.Using a USB deviceUniversal Serial Bus (USB) is

Connecting a USB deviceCAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect thedevice.▲Connect the USB cable for the

Using the pointing stick (select models only) ... 22Using the TouchPad ...

CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, besure that the device is turned off and the AC power cord is

8DrivesHandling drivesCAUTION: Drives are fragile computer components that must be handled with care. Refer to thefollowing cautions before handling d

Removing or replacing the service doorRemoving the service doorRemove the service door to access the battery, memory module slot, hard drive, and othe

4. With the battery bay toward you, slide the service door release latch to the left (3), and if youchoose to, insert and tighten the optional screw (

6. Loosen the 4 hard drive screws (1). Slide the hard drive (2) forward , and then remove the harddrive (3).Installing a hard driveNOTE: Your computer

3. Insert the battery (see Inserting a battery on page 41).4. Replace the service door (see Replacing the service door on page 52).5. Connect AC power

Using HP 3D DriveGuardHP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either ofthe following conditions:●Y

9SecurityProtecting the computerStandard security features provided by the Windows operating system and the non-WindowsComputer Setup utility (BIOS) c

Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalledon the computer.●BIOS administrator and DriveLock pas

Setting passwords in Computer SetupPassword FunctionBIOS administrator password* Protects access to Computer Setup.NOTE: If features have been enabled

Setting power options ... 38Usin

4. When prompted, type your current password.5. When prompted, type your new password again to confirm.6. To save your changes and exit Computer Setup

To apply DriveLock protection to an internal hard drive, a user password and a master passwordmust be set in Computer Setup. Note the following consid

Entering a DriveLock passwordBe sure that the hard drive is inserted into the computer (not into an optional docking device orexternal MultiBay).At th

8. Type your master password, and then press enter.9. To save your changes and exit Computer Setup, click the Save icon and then follow the on-screen

6. Use a pointing device or the arrow keys to select Disable protection.7. To save your changes and exit Computer Setup, click the Save icon in the lo

You can choose whether updates are installed automatically. To change the settings, from the Startscreen, type c, and then select Control Panel. Selec

Locating the fingerprint readerThe fingerprint reader is a small metallic sensor that is located on the right side of the keyboard.Depending on your c

10 MaintenanceAdding or replacing memory modulesThe computer has one memory module compartment. The capacity of the computer can be upgradedby adding

b. Grasp the edge of the memory module (2), and then gently pull the memory module out ofthe memory module slot.CAUTION: To prevent damage to the memo

c. Gently press the memory module (3) down, applying pressure to both the left and rightedges of the memory module, until the retention clips snap int

8 Drives ...

CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you arenot sure that a cleaning product is safe for your compute

Using SoftPaq Download ManagerHP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information forHP business computers w

11 Backup and recoveryTo protect your information, use Windows backup and restore utilities to back up individual files andfolders, back up your entir

NOTE: The backup process may take over an hour, depending on file size and the speed of thecomputer.1. From the Start screen, type backup, click Setti

NOTE: For additional information on recovering information using the Windows tools, perform asearch for these topics in HP Support Assistant. To acces

Using Windows Refresh for quick and easy recoveryWhen your computer is not working properly and you need to regain system stability, the WindowsRefres

To use the Start screen:1. On the Start screen, point to the far-right upper or lower corner of the screen to display thecharms.2. Click Settings.3. C

12 Computer Setup (BIOS), MultiBoot, andSystem DiagnosticsUsing Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communicat

To exit Computer Setup menus, choose one of the following methods:● To exit Computer Setup menus without saving your changes:Click the Exit icon in th

Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files

Cleaning your computer ... 69Cleanin

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after thedownload is complete. If no instructions are disp

Setting a new boot order in Computer SetupTo start Computer Setup and set a boot device order that the computer uses each time it is turned onor resta

Use the arrow keys to select File > Save Changes and Exit, and then press enter.Your changes go into effect when the computer restarts.Entering Mul

NOTE: If you need to stop a diagnostics test while it is running, press esc.Using System Diagnostics 83

13 SupportContacting supportIf the information provided in this user guide or HP Support Assistant does not address yourquestions, you can contact sup

LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the comp

Component(3) Serial number(4) Product number●Regulatory label(s)—Provide(s) regulatory information about the computer.●Wireless certification label(s)

14 Specifications● Input power●Operating environmentInput powerThe power information in this section may be helpful if you plan to travel internationa

A Traveling with the computerFor best results, follow these traveling and shipping tips:●Prepare the computer for traveling or shipping:◦Back up your

B TroubleshootingThe following sections are included in this appendix:Troubleshooting resources● Access website links and additional information about