HP JetAdvantage Security Manager 10 Device E-LTU Bedienungsanleitung PDF herunterladen (Seite 49)

3 Solve problems

Use this section to solve typical installation problems.

“Installation of Security Manager failed.”, displays when attempting to uninstall.

Cause Solution

The installation les might be corrupted. The Microsoft Windows Installer CleanUp Utility might correct the

uninstall failure.

“Service Not Running.”, displays when attempting to open Security Manager web application.

Cause Solution

The Security Manager service might not be running. 1. Log on to the computer where the Security Manager web

application runs.

2. Click Start, and then click Control Panel.

3. From the Administrative Tools folder, double-click Services.

4. Locate and select HP JetAdvantage Security Manager in the

list, and then click Start the service.

5. Try restarting Security Manager. If this fails, see the following

solution.

The Security Manager installation might be corrupt. 1. Click Control Panel, and then click Add/Remove Programs.

2. Right-click the HP JetAdvantage Security Manager entry, and

then click Repair.

The Security Manager web application might not be running. 1. Log on to the computer where the Security Manager Web

Application runs.

2. Click Start, and then click Control Panel.

3. Click System and Security, and the click Administrative Tools.

4. In the Administrative Tools window, double-click Internet

Information Services (IIS) Manager.

5. Restart the Security Manager web application.

If the application fails to start, check the Security Manager

installation log and IIS logs.

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HP JetAdvantage Security Manager 10 Device E-LTU Bedienungsanleitung Seite 49