HP xw3100 Technical Information

Service and Technical Reference GuideHP Workstation xw3100Second EditionDocument Part Number: 338611-001October 2003

1–4 338611-001 Service and Technical Reference Guide, xw3100Installing the Operating System

C–2 Service and Technical Reference Guide, xw3100POST Error Messages163-Time & Date Not SetInvalid time or date in configuration memory. RTC (real

Service and Technical Reference Guide, xw3100 C–3POST Error Messages214-DIMM Configuration WarningPopulated DIMM Configuration is unbalanced.2 DIMMS -

C–4 Service and Technical Reference Guide, xw3100POST Error Messages501-Display Adapter FailureGraphics display controller.Reseat the graphics card (i

Service and Technical Reference Guide, xw3100 C–5POST Error Messages660-Display Cache is Detected UnreliableIntegrated video controller display cache

C–6 Service and Technical Reference Guide, xw3100POST Error Messages1157-Front Cables Not DetectedFront cable assembly (audio and USB) disconnected fr

Service and Technical Reference Guide, xw3100 C–7POST Error Messages1998-Master Boot Record has been changed.The current MBR does not match the previo

C–8 Service and Technical Reference Guide, xw3100POST Error Messages

Service and Technical Reference Guide, xw3100 D–1DTroubleshooting Without DiagnosticsE-SupportFor online access to technical support information and t

D–2 Service and Technical Reference Guide, xw3100Troubleshooting Without DiagnosticsSolving Minor ProblemsSolving Minor Problems Problem Cause Possibl

Service and Technical Reference Guide, xw3100 D–3Troubleshooting Without DiagnosticsWorkstation powered off automatically and the Power LED flashes Re

Service and Technical Reference Guide, xw3100 338611-001 2–12Computer Setup Utilities and Diagnostic FeaturesComputer Setup Utilities (F10) and diagno

D–4 Service and Technical Reference Guide, xw3100Troubleshooting Without DiagnosticsSolving Power Supply ProblemsSolving Power Supply Problems Problem

Service and Technical Reference Guide, xw3100 D–5Troubleshooting Without DiagnosticsSolving Diskette ProblemsSolving Diskette Problems Problem Cause S

D–6 Service and Technical Reference Guide, xw3100Troubleshooting Without DiagnosticsSolving Hard Drive ProblemsDiskette drive cannot read a diskette.D

Service and Technical Reference Guide, xw3100 D–7Troubleshooting Without DiagnosticsThe system may not have automatically recognized a newly installed

D–8 Service and Technical Reference Guide, xw3100Troubleshooting Without DiagnosticsHard drive boot disabled in Computer Setup.Run Computer Setup and

Service and Technical Reference Guide, xw3100 D–9Troubleshooting Without DiagnosticsSolving Display ProblemsSolving Display Problems Problem Cause Sol

D–10 Service and Technical Reference Guide, xw3100Troubleshooting Without DiagnosticsPower LED flashes Red six times, once every second, followed by a

Service and Technical Reference Guide, xw3100 D–11Troubleshooting Without DiagnosticsHigh pitched noise coming from inside a flat panel monitor.Bright

D–12 Service and Technical Reference Guide, xw3100Troubleshooting Without DiagnosticsSolving Audio ProblemsSolving Audio Problems Problem Cause Soluti

Service and Technical Reference Guide, xw3100 D–13Troubleshooting Without DiagnosticsNoise or no sound comes out of the speakers or headphones.1. If u

2–2 338611-001 Service and Technical Reference Guide, xw3100Computer Setup Utilities and Diagnostic Features2.2 Computer Setup UtilitiesUse Computer

D–14 Service and Technical Reference Guide, xw3100Troubleshooting Without DiagnosticsSolving Printer ProblemsSolving Printer Problems Problem Cause So

Service and Technical Reference Guide, xw3100 D–15Troubleshooting Without DiagnosticsSolving Keyboard and Mouse ProblemsSolving Keyboard ProblemsProbl

D–16 Service and Technical Reference Guide, xw3100Troubleshooting Without DiagnosticsSolving Hardware Installation ProblemsYou may need to reconfigure

Service and Technical Reference Guide, xw3100 D–17Troubleshooting Without DiagnosticsPower switch of new external device is not turned on.Turn off the

D–18 Service and Technical Reference Guide, xw3100Troubleshooting Without DiagnosticsSolving Network ProblemsThese guidelines do not discuss the proce

Service and Technical Reference Guide, xw3100 D–19Troubleshooting Without DiagnosticsDiagnostics passes, but the workstation does not communicate with

D–20 Service and Technical Reference Guide, xw3100Troubleshooting Without DiagnosticsSolving Memory ProblemsÄCAUTION: For those systems that support E

Service and Technical Reference Guide, xw3100 D–21Troubleshooting Without DiagnosticsSolving Processor Problems.Solving Processor ProblemsProblem Caus

D–22 Service and Technical Reference Guide, xw3100Troubleshooting Without DiagnosticsSolving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Pr

Service and Technical Reference Guide, xw3100 D–23Troubleshooting Without DiagnosticsSolving Drive Key ProblemsSolving Internet Access ProblemsRecordi

Service and Technical Reference Guide, xw3100 338611-001 2–3Computer Setup Utilities and Diagnostic Features2.2.1 Using Computer Setup (F10) Utilities

D–24 Service and Technical Reference Guide, xw3100Troubleshooting Without DiagnosticsUnable to connect to the Internet. (continued)Cable/DSL service i

Service and Technical Reference Guide, xw3100 D–25Troubleshooting Without DiagnosticsInternet takes too long to download Web sites.Modem is not set up

D–26 Service and Technical Reference Guide, xw3100Troubleshooting Without Diagnostics

Service and Technical Reference Guide, xw3100 E–1ESystem Board and Riser Board Reference DesignatorsThese reference designators are used on most but n

E–2 Service and Technical Reference Guide, xw3100System Board and Riser Board Reference DesignatorsJ53 J54 J55 J65 J66 J67Parallel port over single Se

Service and Technical Reference Guide, xw3100 E–3System Board and Riser Board Reference DesignatorsP7 P8 P9 P10 P11Audio connector (from CD-ROM) Prima

E–4 Service and Technical Reference Guide, xw3100System Board and Riser Board Reference DesignatorsSW51 SW52 U7 U15 U100XBT1Power button switch System

Service and Technical Reference Guide, xw3100 F–1FMemoryYour workstation has double data rate synchronous dynamic random access memory (DDR-SDRAM) dua

F–2 Service and Technical Reference Guide, xw3100MemoryDIMM SocketsThere are four DIMM sockets on the system board, with two sockets per channel. The

Service and Technical Reference Guide, xw3100 G–1GUltra ATA Drive Guidelines and FeaturesUltra ATA JumpersUltra ATA drives are configured by means of

2–4 338611-001 Service and Technical Reference Guide, xw3100Computer Setup Utilities and Diagnostic Features2.2.2 Computer Setup Menu.Heading Option D

G–2 Service and Technical Reference Guide, xw3100Ultra ATA Drive Guidelines and FeaturesSingle-Drive CableTwo-Drive CableOn a two-drive cable, the Dri

Service and Technical Reference Guide, xw3100 G–3Ultra ATA Drive Guidelines and Features✎The above classifications are used as examples only. Your sys

G–4 Service and Technical Reference Guide, xw3100Ultra ATA Drive Guidelines and FeaturesScenario Two: a system has three devices. Using the Device Cla

Service and Technical Reference Guide, xw3100 G–5Ultra ATA Drive Guidelines and FeaturesAdditional Drive Application Notes When replacing a hard driv

G–6 Service and Technical Reference Guide, xw3100Ultra ATA Drive Guidelines and Features

Service and Technical Reference Guide, xw3100 338611-001 Index–1Index4-pin power pin assignments A–624-pin power pin assignments A–6Aadvanced, Compute

Service and Technical Reference Guide, xw3100 338611-001 Index–2Indexmaterials and equipment 4–3preventing damage 4–2EthernetAUI pin assignments A–2BN

Service and Technical Reference Guide, xw3100 338611-001 Index–3Indexproblemsaudio D–12CD-ROM and DVD D–22diskette D–5display D–9drive key D–23hard dr

Service and Technical Reference Guide, xw3100 338611-001 Index–4IndexSmart Cover LockSFF 5–2softwareComputer Setup Utilities 2–1protecting 2–19require

Service and Technical Reference Guide, xw3100 338611-001 2–5Computer Setup Utilities and Diagnostic FeaturesDiskette (treated as diskette drive).Trans

2–6 338611-001 Service and Technical Reference Guide, xw3100Computer Setup Utilities and Diagnostic FeaturesDiskette MBR Validation * Allows you to en

Service and Technical Reference Guide, xw3100 338611-001 2–7Computer Setup Utilities and Diagnostic FeaturesStorage (continued)Boot Order Allows you t

2–8 338611-001 Service and Technical Reference Guide, xw3100Computer Setup Utilities and Diagnostic FeaturesSecurity (continued)DriveLock* Allows you

Service and Technical Reference Guide, xw3100 338611-001 2–9Computer Setup Utilities and Diagnostic FeaturesSecurity (continued)Device Security* Enabl

© 2003 Hewlett-Packard Development Company, L.P.HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of Hewlett-Packard Company in the U.S

2–10 338611-001 Service and Technical Reference Guide, xw3100Computer Setup Utilities and Diagnostic FeaturesAdvanced** Power-On Options Allows you t

Service and Technical Reference Guide, xw3100 338611-001 2–11Computer Setup Utilities and Diagnostic FeaturesAdvanced** (continued)Power-On Options (c

2–12 338611-001 Service and Technical Reference Guide, xw3100Computer Setup Utilities and Diagnostic FeaturesAdvanced** (continued)Bus Options* Allows

Service and Technical Reference Guide, xw3100 338611-001 2–13Computer Setup Utilities and Diagnostic Features2.3 Diagnostics for WindowsThe Diagnostic

2–14 338611-001 Service and Technical Reference Guide, xw3100Computer Setup Utilities and Diagnostic Features❏ In Windows 2000, select the Setup Softw

Service and Technical Reference Guide, xw3100 338611-001 2–15Computer Setup Utilities and Diagnostic FeaturesMenu Bar—File, Categories, Navigation, Le

2–16 338611-001 Service and Technical Reference Guide, xw3100Computer Setup Utilities and Diagnostic Features2.3.4 Running Diagnostic Tests in Diagnos

Service and Technical Reference Guide, xw3100 338611-001 2–17Computer Setup Utilities and Diagnostic Features8. To print a test report:❏ If the report

2–18 338611-001 Service and Technical Reference Guide, xw3100Computer Setup Utilities and Diagnostic Features✎Saving the configuration of the workstat

Service and Technical Reference Guide, xw3100 338611-001 2–19Computer Setup Utilities and Diagnostic Features2.6 Protecting the SoftwareTo protect sof

Sercice and Technical Reference Guide, xw3100 338611-001 iiiContents1 Installing the Operating System1.1 Installing or Upgrading Device Drivers . . .

2–20 338611-001 Service and Technical Reference Guide, xw3100Computer Setup Utilities and Diagnostic Features

Service and Technical Reference Guide, xw3100 338611-001 3–13Desktop ManagementHP Intelligent Manageability provides standards-based solutions for man

3–2 338611-001 Service and Technical Reference Guide, xw3100Desktop Management3.2 Remote System InstallationRemote System Installation allows you to s

Service and Technical Reference Guide, xw3100 338611-001 3–3Desktop Management Deployment and Migration❏ Windows 2000/XP migration❏ System deployment

3–4 338611-001 Service and Technical Reference Guide, xw3100Desktop Management Send you email containing Customer Bulletins, Customer Advisories, Cus

Service and Technical Reference Guide, xw3100 338611-001 3–5Desktop Management If the system ROM is valid, the system starts normally. If the system

3–6 338611-001 Service and Technical Reference Guide, xw3100Desktop Management3.3.10 Replicating Your SetupThis procedure gives an administrator the a

Service and Technical Reference Guide, xw3100 338611-001 3–7Desktop ManagementThe Energy Star Computers Program was created by the EPA to promote ener

3–8 338611-001 Service and Technical Reference Guide, xw3100Desktop Management3.3.13 Power ManagementPower Management is a feature that saves energy b

Service and Technical Reference Guide, xw3100 338611-001 3–9Desktop Management3.4 Asset Tracking and SecurityAsset tracking features incorporated int

Service and Technical Reference Guide, xw3100 338611-001 ivContents 3.3.7 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–10 338611-001 Service and Technical Reference Guide, xw3100Desktop ManagementSmart Cover Sensor Indicates that workstation cover or side panel has b

Service and Technical Reference Guide, xw3100 338611-001 3–11Desktop Management3.4.1 Password SecurityThe power-on password prevents unauthorized use

3–12 338611-001 Service and Technical Reference Guide, xw3100Desktop Management2. When the key icon appears on the monitor, type your current password

Service and Technical Reference Guide, xw3100 338611-001 3–13Desktop Management2. When the key icon appears, type your current password followed by a

3–14 338611-001 Service and Technical Reference Guide, xw3100Desktop ManagementNational Keyboard Delimiter CharactersEach keyboard is designed to meet

Service and Technical Reference Guide, xw3100 338611-001 3–15Desktop Managementtypically performed by a system administrator, a master password should

3–16 338611-001 Service and Technical Reference Guide, xw3100Desktop Management3.5 Smart Cover Sensor (Optional)Smart Cover Sensor is a combination o

Service and Technical Reference Guide, xw3100 338611-001 3–17Desktop ManagementLocking the Smart Cover LockTo activate and lock the Smart Cover Lock,

3–18 338611-001 Service and Technical Reference Guide, xw3100Desktop ManagementTo enable MBR Security, complete the following steps:1. Turn on or rest

Service and Technical Reference Guide, xw3100 338611-001 3–19Desktop ManagementUpon entering Computer Setup, you must Save the MBR of the current bo

Service and Technical Reference Guide, xw3100 338611-001 vContents 5 Removal and Replacement Procedures5.1 Preparation for Disassembly . . . . . . . .

3–20 338611-001 Service and Technical Reference Guide, xw3100Desktop Management3.6.2 Surge-Tolerant Power SupplyAn integrated surge-tolerant power sup

Service and Technical Reference Guide, xw3100 338611-001 4–14Identifying the Chassis, Routine Care, and Disassembly PreparationThis chapter provides g

4–2 338611-001 Service and Technical Reference Guide, xw3100Identifying the Chassis, Routine Care, and Disassembly Preparation4.2 Electrostatic Discha

Service and Technical Reference Guide, xw3100 338611-001 4–3Identifying the Chassis, Routine Care, and Disassembly Preparation4.2.3 Personal Grounding

4–4 338611-001 Service and Technical Reference Guide, xw3100Identifying the Chassis, Routine Care, and Disassembly Preparation Static awareness label

Service and Technical Reference Guide, xw3100 338611-001 4–5Identifying the Chassis, Routine Care, and Disassembly Preparation4.3.3 Cleaning the Keybo

4–6 338611-001 Service and Technical Reference Guide, xw3100Identifying the Chassis, Routine Care, and Disassembly Preparation4.4 Service Consideratio

Service and Technical Reference Guide, xw3100 338611-001 4–7Identifying the Chassis, Routine Care, and Disassembly Preparation4.4.4 Cables and Connect

4–8 338611-001 Service and Technical Reference Guide, xw3100Identifying the Chassis, Routine Care, and Disassembly Preparation

Service and Technical Reference Guide, xw3100 338611-001 5–15Removal and Replacement ProceduresAdherence to the procedures and precautions described i

vi 338611-001 Service and Technical Reference Guide, xw3100Contents

5–2 338611-001 Service and Technical Reference Guide, xw3100Removal and Replacement Procedures5.2 Unlocking the Smart Cover Lock If you have locked t

Service and Technical Reference Guide, xw3100 338611-001 5–3Removal and Replacement Procedures5.3 Hood Sensor 1. Prepare the workstation for disassemb

5–4 338611-001 Service and Technical Reference Guide, xw3100Removal and Replacement Procedures5.4 External Security Devices5.4.1 Cable Lock The cable

Service and Technical Reference Guide, xw3100 338611-001 5–5Removal and Replacement Procedures5.4.2 Padlock A padlock may be used by itself to secure

5–6 338611-001 Service and Technical Reference Guide, xw3100Removal and Replacement Procedures5.5 Workstation Access Panel1. Prepare the workstation

Service and Technical Reference Guide, xw3100 338611-001 5–7Removal and Replacement Procedures5.6 Front Bezel 1. Prepare the workstation for disassemb

5–8 338611-001 Service and Technical Reference Guide, xw3100Removal and Replacement Procedures5.7 Front Drive Bezels 1. Prepare the workstation for d

Service and Technical Reference Guide, xw3100 338611-001 5–9Removal and Replacement Procedures5.8 Memory ÄCAUTION: The memory module sockets have gold

5–10 338611-001 Service and Technical Reference Guide, xw3100Removal and Replacement ProceduresThe workstation automatically recognizes the additional

Service and Technical Reference Guide, xw3100 338611-001 5–11Removal and Replacement Procedures5.9.1 Riser Card 1. If you have locked the Smart Cover

Service and Technical Reference Guide, xw3100 338611-001 1–11Installing the Operating SystemDepending on the model, Microsoft Windows 2000 Professiona

5–12 338611-001 Service and Technical Reference Guide, xw3100Removal and Replacement Procedures5.9.2 Expansion Card 1. If you have locked the Smart Co

Service and Technical Reference Guide, xw3100 338611-001 5–13Removal and Replacement Procedures8. To remove an expansion card, hold the card at each e

5–14 338611-001 Service and Technical Reference Guide, xw3100Removal and Replacement Procedures5. If installing an AGP card for the first time, go to

Service and Technical Reference Guide, xw3100 338611-001 5–15Removal and Replacement Procedures5.10 DrivesThe workstation supports up to three drives.

5–16 338611-001 Service and Technical Reference Guide, xw3100Removal and Replacement ProceduresTo verify the type and size of the storage device insta

Service and Technical Reference Guide, xw3100 338611-001 5–17Removal and Replacement Procedures8. Push the drive release latch 1 toward the rear of th

5–18 338611-001 Service and Technical Reference Guide, xw3100Removal and Replacement Procedures2. Position the guide screws on the drive into the J-sl

Service and Technical Reference Guide, xw3100 338611-001 5–19Removal and Replacement ProceduresThe system automatically recognizes the drive and recon

5–20 338611-001 Service and Technical Reference Guide, xw3100Removal and Replacement Procedures✎The guide screws on a 3.5-inch diskette drive 1 are pl

Service and Technical Reference Guide, xw3100 338611-001 5–21Removal and Replacement Procedures5.10.5 Primary Hard Drive 1. If you have locked the Sma

1–2 338611-001 Service and Technical Reference Guide, xw3100Installing the Operating System1.3 Using the Emergency Repair Diskette1.3.1 Windows 20001

5–22 338611-001 Service and Technical Reference Guide, xw3100Removal and Replacement Procedures7. Press and hold the drive release latch 1. 8. Slide t

Service and Technical Reference Guide, xw3100 338611-001 5–23Removal and Replacement Procedures5.11 Front I/O Devices 1. Prepare the workstation for d

5–24 338611-001 Service and Technical Reference Guide, xw3100Removal and Replacement Procedures5.12 Power Switch Assembly 1. Prepare the workstation f

Service and Technical Reference Guide, xw3100 338611-001 5–25Removal and Replacement Procedures5.13 System Board 1. Prepare the workstation for disass

5–26 338611-001 Service and Technical Reference Guide, xw3100Removal and Replacement Procedures5.14 BatteryThe battery that comes with this workstatio

Service and Technical Reference Guide, xw3100 338611-001 5–27Removal and Replacement Procedures5.14.1 Type 1 Battery Holder1. Lift the battery out of

5–28 338611-001 Service and Technical Reference Guide, xw3100Removal and Replacement Procedures5.14.2 Type 2 Battery Holder1. To release the battery f

Service and Technical Reference Guide, xw3100 338611-001 5–29Removal and Replacement Procedures5. Plug in the workstation and turn on power to the wor

5–30 338611-001 Service and Technical Reference Guide, xw3100Removal and Replacement Procedures5.16 Speaker To install the speaker:1. Prepare the work

Service and Technical Reference Guide, xw3100 338611-001 5–31Removal and Replacement Procedures5.17 Power Supply ÅWARNING: Voltage is always present o

Service and Technical Reference Guide, xw3100 338611-001 1–3Installing the Operating SystemCertain drivers and utilities are available only in selecte

5–32 338611-001 Service and Technical Reference Guide, xw3100Removal and Replacement Procedures

Service and Technical Reference Guide, xw3100 338611-001 A–1AConnector Pin AssignmentsEnhanced KeyboardConnector and Icon Pin Signal1 2 3Data Unused G

A–2 338611-001 Service and Technical Reference Guide, xw3100Connector Pin AssignmentsEthernet AUIConnector and IconPin Signal Pin Signal1 2 3 4Ground

Service and Technical Reference Guide, xw3100 338611-001 A–3Connector Pin AssignmentsUSBConnector and Icon Pin Signal1 2 3 4+5 VDC - Data + Data Groun

A–4 338611-001 Service and Technical Reference Guide, xw3100Connector Pin AssignmentsMonitorConnector and IconPin Signal Pin Signal Pin Signal1 2 3Re

Service and Technical Reference Guide, xw3100 338611-001 A–5Connector Pin AssignmentsAccelerated Graphics Port (AGP) ConnectorPin Signal A Signal B Pi

A–6 338611-001 Service and Technical Reference Guide, xw3100Connector Pin Assignments20-Pin Power ConnectorPin Signal Pin Signal Pin Signal Pin Signal

Service and Technical Reference Guide, xw3100 B–1BPower Cord Set RequirementsThe voltage select switch feature on the workstation permits it to operat

B–2 Service and Technical Reference Guide, xw3100Power Cord Set RequirementsCountry-Specific RequirementsAdditional requirements specific to a country

Service and Technical Reference Guide, xw3100 C–1CPOST Error MessagesAn error message results if the Power-On Self-Test (POST) encounters a problem. T