HP EliteDesk 700 G1 Microtower PC Bedienungsanleitung

Maintenance and Service GuideHP EliteDesk 700 MT G1

Front panel componentsDrive configuration may vary by model. Some models have a bezel blank covering the optical drive bay.1 Slim Optical Drive (optio

Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beepsstop after fifth iterati

CD-ROM or DVD devices are not detected or driver is not loaded.Cause SolutionDrive is not connected properly or not properly configured. See the docum

Recording or copying CDs is difficult or impossible.Cause SolutionWrong or poor quality media type. 1. Try using a slower speed when recording.2. Veri

Solving front panel component problemsIf you encounter problems with devices connected to the front panel, refer to the common causes andsolutions lis

Unable to connect to the Internet.Cause Solution3. In the Browsing history section on the General tab, click theDelete button.4. Select the Cookies ch

Computer will not continue after HP logo screen displays.Cause SolutionWindows from starting correctly. Windows Startup Repair is oneof the recovery t

7 POST error messagesThis appendix lists the error codes, error messages, and the various indicator light and audible sequencesthat you may encounter

Control panel message Description Recommended action2. In Computer Setup, set Advanced >Device Options > NIC PXE Option ROMDownload to DISABLE t

Control panel message Description Recommended action219-ECC Memory Module Detected ECCModules not supported on this PlatformRecently added memory modu

Control panel message Description Recommended action515-Power Supply fan not detected Power supply fan is not connected or may havemalfunctioned.1. Re

Rear panel components1 PS/2 Keyboard Connector (purple) 7 Power Cord Connector2USB 2.0 Ports (black) 8 PS/2 Mouse Connector (green)3DisplayPort Moni

Control panel message Description Recommended action1720-SMART Hard Drive Detects ImminentFailureHard drive is about to fail. (Some hard driveshave a

Control panel message Description Recommended actionNetwork Server Mode Active and No KeyboardAttachedKeyboard failure while Network Server Modeenable

Activity Beeps Possible cause Recommended actionuntil failure occurs. Replace the device that iscausing the failure. Continue adding devicesone at a t

Activity Beeps Possible cause Recommended actionbut LEDs continue until problemis solved.3. Replace the system board.System does not power on andLEDs

8 Password security and resetting CMOSThis computer supports security password features, which can be established through the Computer SetupUtilities

1. Shut down the operating system properly, then turn off the computer and any external devices, anddisconnect the power cord from the power outlet.2.

3. When the key icon appears, type your current password, a slash (/) or alternate delimiter character,your new password, another slash (/) or alterna

CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to backup the computer CMOS settings before resetting the

9 HP PC Hardware DiagnosticsTo help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HPincludes on all product

1. Go to http://www.hp.com.2. Point to Support, located at the top of the page, and then click Download Drivers.3. In the text box, enter the product

Serial number locationEach computer has a unique serial number and a product ID number that are located on the exterior of thecomputer. Keep these num

10 System backup and recoveryBacking up, restoring, and recovering in Windows 8.1 orWindows 8Your computer includes tools provided by HP and Windows t

Using Reset when the system is not respondingNOTE: You may be prompted by User Account Control for your permission or password when you performcertain

Recovery using Windows operating system media (purchased separately)To order a Windows operating system DVD, contact support. Go to http://www.hp.com/

1. After you successfully set up the computer, create recovery media. This media can be used to reinstallthe original operating system in cases where

NOTE: Do not use media cards for creating recovery media. The system may not be able to boot up from amedia card and you may not be able to run system

1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.2. Select Windows disk.3. From the drop-down menu, select

1. Close all open programs.2. Click the Start button, right-click Computer, and then click Properties.3. Click System protection, System Restore, clic

6. Under I need help immediately, click System Recovery.7. Select Yes, and then click Next. Your computer restarts.8. When the computer restarts, you

6. If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive, select Media.On the Welcome screen, under I need help immedia

After the repair is completed:1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.2. Follow the on-screen instructions

2 Illustrated parts catalogMicrotower (MT) chassis spare partsComputer major componentsMicrotower (MT) chassis spare parts 5

A Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switch feature onthe computer permi

Country-Specific RequirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

B Statement of VolatilityHP confirms that AMD-based business desktop HP EliteDesk 700 G1 Microtower systems contain DDR3volatile memory (memory amount

10. To clear the Setup or Power-On passwords if set, and clear any other settings, power down thecomputer and remove the AC power cord and the compute

C SpecificationsMT SpecificationsTable C-1 SpecificationsChassisHeightWidthDepth14.0 in6.7 in14.1 in355 mm170 mm358 mmApproximate Weight 14.0 lb 6.35

Table C-1 Specifications (continued)80 PLUS Platinum 280W active PFC280W active PFC; 90/92/89% efficient at 20/50/100%load (115V)280W active PFC; 91/

IndexAaccess panellocked 69MT removal 21access panel, MTillustrated 6adapter for card readerillustrated 9audible codes 103audio problems 80Bbackup and

helpful hints 67hood sensorillustrated 9HP PC Hardware Diagnostics (UEFI)downloading 110HP Recovery Disc Creator, using116Iinstallingexpansion card 27

MT speaker 47MT system board 51removingexpansion card 27hard drive 34MT access panel 21MT battery blank 39MT bezel blank 23MT front bezel 22optical dr

Item Description(1) Front bezel* Slim optical drive bezel blank(2) Access panel(3) Power supply 280W, 92% efficient 280W, 90% efficient 280W, 85% e

CablesItem Description(1) Front I/O assembly(2) SATA drive power cable(3) SATA data cable, 14 inch, 1 straight end, 1 angled end* Adapter, DisplayPort

Misc parts8 Chapter 2 Illustrated parts catalog

Item Description(1) Fan sink (includes replacement thermal material)(2) Fan(3) Speaker(4) Hard drive conversion bracket, 2.5-inch to 3.5-inch(5) Adapt

DrivesDescriptionHard drives/Solid-state drives2-TB, 7200-rpm1-TB, 7200-rpm, 3.5-inch1-TB, hybrid SSD, 2.5-inch500-GB, 7200-rpm500-GB, hybrid SSD, 2.5

Misc boardsItem Description(1) Intel PRO/1000 NIC WLAN modules(2) WLAN 802.11 a/b/g/n + Bluetooth 4.0 module* HP WLAN 802.11 a/b/g/n 2x2 module* HP W

© Copyright 2014 Hewlett-PackardDevelopment Company, L.P. The informationcontained herein is subject to change withoutnotice.Intel and Pentium are tra

3 Routine care, SATA drive guidelines, anddisassembly preparationThis chapter provides general service information for the computer. Adherence to the

Preventing electrostatic damage to equipmentMany electronic components are sensitive to ESD. Circuitry design and structure determine the degree ofsen

Recommended materials and equipmentMaterials and equipment that are recommended for use in preventing static electricity include:●Antistatic tape●Anti

●Never cover the ventilation slots on the monitor with any type of material.●Install or enable power management functions of the operating system or o

●If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool isavailable through many electronic supply outlets.

ScrewsThe screws used in the computer are not interchangeable. They may have standard or metric threads andmay be of different lengths. If an incorrec

NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the generalhousehold waste. In order to forward them to recyc

Cable managementAlways follow good cable management practices when working inside the computer.●Keep cables away from major heat sources like the heat

4 Removal and replacement procedures –Microtower (MT) chassisAdherence to the procedures and precautions described in this chapter is essential for pr

Access panelTo access internal components, you must remove the access panel:1. Prepare the computer for disassembly (Preparation for disassembly on pa

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not placethe device directly on your

Front bezel1. Prepare the computer for disassembly (Preparation for disassembly on page 20)2. Remove the access panel (Access panel on page 21)3. Lift

Optical drive bezel blankOn some models, there is a bezel blank covering the slim optical drive bay. Remove the bezel blank beforeinstalling an optica

MemoryDescription8-GB, PC3-128004-GB, PC3-128002-GB, PC3-12800The computer comes with double data rate 3 synchronous dynamic random access memory (DDR

●The system will operate in single channel mode if the DIMM sockets are populated in one channel only.●The system will operate in a higher-performing

3. Open both latches of the memory module socket (1), and insert the memory module into the socket (2).NOTE: A memory module can be installed in only

Expansion cardsThe computer has two PCI Express x1 expansion slots, one PCI Express x16 expansion slot, and one PCIExpress x16 expansion slot that is

b. If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back andforth until the connectors pull free from the so

c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansionsocket away from the card and carefully rock the car

9. Rotate the slot cover retention latch back in place to secure the expansion card.10. Connect external cables to the installed card, if needed. Conn

Description128-GB Solid-state Drive (SSD)120-GB Solid-state Drive (SSD)32-GB Solid-state Drive (SSD)Optical drivesBlu-ray BD-Writer XL DriveDVD±RW dri

iv Safety warning notice

CAUTION: To prevent loss of work and damage to the computer or drive:If you are inserting or removing a drive, shut down the operating system properly

CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoiddamaging the cable.5. Push inward on the green releas

6. Slide the optical drive all the way into the drive bay (1) until the green latch locks onto the bottom of thedrive bay (2).7. Connect the power cab

4. Pull the green latch next to the drive outward (1) and slide the drive out of the bay (2).Installing a hard drive1. Prepare the computer for disass

●Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screwsthrough the sides of the bracket into the drive.4. Inst

●If installing a hard drive in the lower (primary) drive bay, remove the silver and blue mountingscrews from the old drive and install them in the new

6. Connect the power cable (1) and data cable (2) to the back of the hard drive.NOTE: The power cable for the hard drives is a two-headed cable that i

BatteryThe battery installed on the computer provides power to the real-time clock. When replacing the battery, usea battery equivalent to the battery

Type 2a. To release the battery from its holder, squeeze the metal clamp that extends above one edge ofthe battery. When the battery pops up, lift it

Drive power cable1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Remove the access panel (Access panel on page 21)

Table of contents1 Product features ...

Front I/O and power switch assembly1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Remove the computer access pane

5. Remove the cables from the clips on the base pan.6. Rotate the assembly into the chassis (1).Front I/O and power switch assembly 43

7. Disconnect the four cables from the following system board connectors:(2): Front USB (yellow)(3): Front AUD (blue)(4): Front USB3.0 (blue)(5): PB/L

Heat sinkCAUTION: The bond between the heat sink and the processor may be very tight.If the computer will power on, before removing the heat sink, tur

ProcessorDescriptionIntel Core i5-4590, 3.3 GHzIntel Core i5-4570, 3.2 GHzIntel Core i3-4160, 3.6 GHzIntel Core i3-4150, 3.5 GHzIntel Core i3-4130, 3.

Speaker1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Remove the access panel (Access panel on page 21).3. Remove

Rear chassis fan1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Remove the access panel (Access panel on page 21).

Power supplyDescriptionPower supply, 280W, 92% efficientPower supply, 280W, 90% efficientPower supply, 280W, 85% efficient (for use only in China)Powe

4. Remove the power cable from the clip on the base pan.5. Disconnect the power supply cable from the PWR system board connector (1) and the PWRCPU sy

System boardDescriptionSystem board for use in models without Windows 8.1System board for use in models with Windows 8.1 StandardSystem board for use

SATA hard drive cables ...

6. Slide the system board toward the front of the computer to disengage the I/O panel (1), and then lift thesystem board out of the computer (2).When

System board calloutsSys Bd Label Color Component Sys Bd Label Color ComponentPWRCPU White 4-pin processor power SATA1 LightblueAny SATA device ot

P1 White 6-pin main power connector X1PCIEXP1 Black PCI Express x1FRONTUSB3.0Blue Front I/O/power switch X16PCIEXP Black PCI Express x16MEDIA 3.0

5 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

Using Computer Setup (F10) UtilitiesComputer Setup can be accessed only by turning the computer on or restarting the system. To access theComputer Set

Computer Setup—FileNOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.Table 5-1 Computer Setup—FileOp

Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.Table 5-2 Computer Setup—Sto

Table 5-2 Computer Setup—Storage (continued)NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system hasstarted.Sho

Table 5-3 Computer Setup—Security (continued)Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for:●Embe

Table 5-3 Computer Setup—Security (continued)System Security (theseoptions are hardwaredependent)NOTE: Available options are displayed depending on s

Recovering the Configuration Settings ...

Computer Setup—PowerNOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.Table 5-4 Computer Setup—Power

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.Table 5-5 Computer Setup—Ad

Table 5-5 Computer Setup—Advanced (for advanced users) (continued)Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take

Table 5-5 Computer Setup—Advanced (for advanced users) (continued)●Connected BIOS (Enabled/Disabled). Enables or disables BIOS network support. Defau

6 Troubleshooting without diagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices, harddrive,

If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that yourservice call is handled properly:●Be in f

●If you have installed an operating system other than the factory-installed operating system, check to besure that it is supported on the system.●If t

Computer date and time display is incorrect.Cause SolutionRTC (real-time clock) battery may need to be replaced.NOTE: Connecting the computer to a liv

Poor performance.Cause SolutionProcessor is too hot. 1. Make sure airflow to the computer is not blocked. Leave a10.2-cm (4-inch) clearance on all ven

Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two secondpause, and the computer beeps t

Creating recovery media and backups ... 112Restoring and recov

Solving power problemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So

Solving hard drive problemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from the hard drive but the harddrive may have been damaged.▲Perform

Solving media card reader problemsMedia card will not work in a digital camera after formatting it in Windows.Cause SolutionBy default, Windows will f

Do not know how to remove a media card correctly.Cause SolutionNOTE: Never remove the card when the green LED is flashingAfter installing the media ca

Blank screen (no video).Cause SolutionMonitor cable is plugged into the wrong connector. Systems may have a monitor connection on both themotherboard

Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computerbeeps seven times. (Beeps s

Image is not centered.Cause SolutionPosition may need adjustment. Press the monitor's Menu button to access the OSD menu. SelectImageControl/ Hor

High pitched noise coming from inside a flat panel monitor.Cause SolutionBrightness and/or contrast settings are too high. Lower brightness and/or con

Sound does not come out of the speaker or headphones.Cause SolutionSoftware volume control is turned down or muted. Double-click the Speaker icon on t

1 Product featuresStandard configuration featuresFeatures may vary depending on the model. For support assistance and to learn more about the hardware

Computer appears to be locked up while recording audio.Cause SolutionThe hard disk may be full. Before recording, make sure there is enough free space

Printer will not print.Cause SolutionIf you are on a network, you may not have made the connectionto the printer.Make the proper network connections t

Keyboard commands and typing are not recognized by the computer.Cause SolutionKeyboard connector is not properly connected. Shut down the computer, re

Mouse does not respond to movement or is too slow.Cause SolutionMouse may need repair. See the Worldwide Limited Warranty for terms and conditions.Com

Table 6-1 Solving Hardware Installation Problems (continued)A new device is not recognized as part of the system.Cause SolutionTo access Device Manag

Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beepsstop after fifth iteration

Table 6-2 Solving Network Problems (continued)Wake-on-LAN feature is not functioning.Cause Solution1. From the Start screen, type c, and then select

Table 6-2 Solving Network Problems (continued)Network status link light never flashes.NOTE: The network status light is supposed to flash when there

Network controller stopped working when an expansion board was added to the computer.Cause SolutionNetwork controller interrupt is shared with an expa

CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on theManagement Engine (ME) settings). To avoid damage t