Hp LaserJet Pro 500 Color MFP M570 Bedienungsanleitung

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Seite 1 - LASERJET PRO 500 COLOR MFP

User GuideM570LASERJET PRO 500 COLOR MFP

Seite 2

Print a fax ... 1

Seite 3 - User Guide

Use walk-up USB printing1. Insert the USB flash drive into the USB port on thefront of the product. 2. The USB Flash Drive menu opens. Touch thearrow

Seite 4

5Copy●Set new default copy settings●Restore copy default settings●Make a single copy●Make multiple copies●Copy a multiple-page original●Copy identific

Seite 5 - Table of contents

Set new default copy settingsYou can save any combination of copy settings as the default settings to use for every job.1. From the Home screen, touch

Seite 6

Restore copy default settingsUse this procedure to restore the factory default copy settings.1. From the Home screen, touch the Copy button.2. Touch t

Seite 7

Make a single copy1. Load the document onto the scanner glass or into the document feeder.2. From the Home screen, touch the Copy button.3. Touch the

Seite 8

Make multiple copies1. Load the document onto the scanner glass or intothe document feeder. 2. If you loaded the document into the documentfeeder, adj

Seite 9

Copy a multiple-page original1. Insert the originals into the document feederface-up. 2. Adjust the guides until they are snug against thepaper. 3. Fr

Seite 10

Copy identification cardsUse the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto thesame side of one s

Seite 11

Collate a copy job1. Load the document onto the scanner glass or intothe document feeder. 2. From the Home screen on the product controlpanel, touch t

Seite 12

Copy on both sides (duplex)Copy on both sides automatically1. Load the original documents into the documentfeeder with the first page facing up, and w

Seite 13

Step 8: Test the fax functionality ... 162Step 9: Chec

Seite 14

Copy on both sides manually1. Place the document face-down on the scannerglass with the upper-left corner of the page inthe upper-left corner of the g

Seite 15 - 1 Product introduction

Reduce or enlarge a copy1. Load the document onto the scanner glass or intothe document feeder. 2. From the Home screen on the product controlpanel, t

Seite 16 - Product comparison

Make color or black and white copies1. Load the document onto the scanner glass or into the document feeder.2. From the Home screen, touch the Copy bu

Seite 17 - ENWW Product comparison 3

Optimize copy qualityThe following copy-quality settings are available:●Auto Select: Use this setting when you are not concerned about the quality of

Seite 18 - Product views

Adjust the lightness or darkness for copies1. Load the document onto the scanner glass or intothe document feeder. 2. From the Home screen, touch the

Seite 19 - Product back view

Adjust the copy image1. Load the document onto the scanner glass or intothe document feeder. 2. From the Home screen, touch the Copy button. 3. Touch

Seite 20 - Interface ports

Copy in draft modeUsing draft mode can use less toner. However, using draft mode can also reduce print quality.HP does not recommend the full-time use

Seite 21 - ENWW Product views 7

Set the paper size and type for copying on special paper1. From the Home screen, touch the Copy button.2. Touch the Settings button, and then scroll t

Seite 22 - Control panel

104 Chapter 5 Copy ENWW

Seite 23 - Control-panel Home screen

6Scan●Scan by using the HP Scan software (Windows)●Scan by using the HP Scan software (Mac OS X)●Scan to a USB flash drive●Set up scan to network fold

Seite 24 - Control-panel help system

Check the image adjustment settings ... 1 8 8Optimize for tex

Seite 25 - Print product reports

Scan by using the HP Scan software (Windows)1. Double-click the HP Scan icon on the computer desktop.2. Select a scanning shortcut, and adjust the set

Seite 26

Scan by using the HP Scan software (Mac OS X)1. Open the HP Scan software, which is located in the Hewlett-Packard folder inside the Applicationsfolde

Seite 27 - 2Paper trays

Scan to a USB flash drive1. Load the document onto the scanner glass or into the document feeder.2. Insert a USB flash drive into the port on the fron

Seite 28 - Supported paper sizes

Set up scan to network folder and scan to email featuresTo use these scan features, the product must be connected to a network. These scan features ar

Seite 29 - ENWW Supported paper sizes 15

Scan to a network folderUse the product control panel to scan a document and save it to a folder on the network.NOTE: In order to use this feature, th

Seite 30 - Supported paper types

Scan to emailUse the product control panel to scan a file directly to an email address. The scanned file is sent to theaddress as an email message att

Seite 31 - ENWW Supported paper types 17

Scan by using other softwareIf you install the full product software, the product is TWAIN-compliant and Windows Imaging Application(WIA)-compliant. I

Seite 32 - Table 2-2 Tray 1 capacity

7Fax●Connect fax to a telephone line●Set up fax with a telephone answering machine●Set up fax with an extension phone●Setup for stand-alone fax●Config

Seite 33 - ENWW Tray 1 19

Connect fax to a telephone line1.Connect the telephone cable to the line port on the product and to the telephone jack on thewall. The product is an a

Seite 34 - Load Tray 1

3. Touch the Fax Setup menu.4. Touch the Fax Set-Up Utility button.5. Follow the on-screen prompts and select the appropriate response for each questi

Seite 35

The control panel displays a Ready message with no attempt to send the fax ... 206The control panel displays the message "Storing page 1&qu

Seite 36 - Print envelopes

Configure the fax time, date, and headerUse the control panelTo use the control panel to set the date, time, and header, complete the following steps:

Seite 37 - Table 2-4 Tray 2 capacity

Use the phone bookYou can store frequently dialed fax numbers (up to 120 entries) either as individual fax numbers or as groupsof fax numbers.●Use the

Seite 38 - Load Tray 2

Create and edit speed-dial entries1. From the Home screen on the product control panel, touch the Fax button.2. Touch the Fax Menu button.3. Touch the

Seite 39

Delete speed-dial entries1. From the Home screen on the product control panel, touch the Fax button.2. Touch the Fax Menu button.3. Touch the Phone Bo

Seite 40 - Optional Tray 3

Create and edit group-dial entries1. Create an individual entry for each fax number that you want in the group.a. From the Home screen on the product

Seite 41 - Load Tray 3

Delete group-dial entries1. From the Home screen on the product control panel, touch the Fax button.2. Touch the Fax Menu button.3. Touch the Phone Bo

Seite 42

Configure send fax settings●Set special dialing symbols and options●Set the dial tone detection●Set autoredial and the time between redials●Set light/

Seite 43

The factory-set default for detect dial tone is On for France and Hungary, and Off for all other countries/regions.1. From the Home screen on the prod

Seite 44

Set the redial-on-communication-error optionIf this option is on, the product redials automatically if some sort of communication error occurs. The fa

Seite 45 - HP policy on non-HP supplies

Set billing codesIf the billing codes feature is on, the product prompts you to enter a billing code for each fax. The productincreases the billing co

Seite 46 - HP anticounterfeit Web site

New software programs might be causing compatibility problems ... 219The computer or workstation might be se

Seite 47

Configure receive fax settings●Set fax forwarding●Set the answer mode●Block or unblock fax numbers●Set the number of rings-to-answer●Set distinctive r

Seite 48

●Fax/Tel: The product answers incoming calls immediately. If it detects the fax tone, it processes the callas a fax. If it does not detect the fax ton

Seite 49 - Customer self-repair parts

Type of telephone line Recommended rings-to-answer settingDedicated fax line (receiving only fax calls) Set to a number of rings within the range show

Seite 50 - Accessories

To change ring patterns for call answering, complete the following steps:1. From the Home screen on the product control panel, touch the Setup button

Seite 51 - Toner cartridges

3. Touch the Volume Settings menu.4. Touch the name of the volume setting that you want to adjust, and then touch one of the options.Repeat this step

Seite 52 - Toner-cartridge information

4. Touch the Polling Receive button.5. Use the keypad on the touchscreen to enter the number of the fax machine that you want to poll, andthen touch t

Seite 53 - Replace the toner cartridges

Use fax●Supported fax programs●Cancel a fax●Delete faxes from memory●Use fax on a DSL, PBX, or ISDN system●Use fax on a VoIP service●Fax memory conten

Seite 54

Cancel a pending fax jobUse this procedure to cancel a fax job in the following situations:●The product is waiting to redial after encountering a busy

Seite 55

A typical DSL modem employs a filter to separate the higher frequency DSL modem communication fromlower frequency analog phone and fax modem communica

Seite 56 - Toner collection unit

●No direct connection exists between the fax line and any devices that are connected to the USB orEthernet ports.●The internal firmware cannot be modi

Seite 57

1 Product introduction●Product comparison●Product views●Control panel●Print product reportsENWW 1

Seite 58

Fax from the document feeder1. Insert the originals into the document feederface-up.NOTE: The document feeder capacity is up to50 sheets of 75 g/m2 (2

Seite 59

3. On the keypad, touch the fax phone book icon. 4. Touch the name of the individual or group entrythat you want to use. 5. Touch the Start Fax butto

Seite 60

Send a fax by dialing from a telephone connected to the fax lineOccasionally, you might want to dial a fax number from a telephone that is connected t

Seite 61 - UPD installation modes

1. Load the document into the document feeder. 2. From the Home screen on the product controlpanel, touch the Fax button. 3. Touch the Fax Menu butto

Seite 62

Print a faxWhen the product receives a fax transmission, it prints the fax (unless the private-receive feature is enabled)and also stores it automatic

Seite 63

Reprint a faxWhen the Allow Fax Reprint feature is on, the product stores received faxes in memory. The product hasabout 3.2 MB of storage space, whic

Seite 64

Automatically print on both sides of received faxesUse the product control panel to configure the product to print two-sided copies of received faxes.

Seite 65

8 Manage and maintain●Use the HP Reconfiguration Utility to change the product connection (Windows)●Set up HP Wireless Direct Printing●Use HP Web Serv

Seite 66 - Print tasks (Windows)

Use the HP Reconfiguration Utility to change the productconnection (Windows)If you are already using the product and you wish to change the way it is

Seite 67

Set up HP Wireless Direct PrintingNOTE: This feature is available with wireless models only.The HP Wireless Direct Printing feature lets you print fro

Seite 68

Product comparison M570dnCZ271AM570dwCZ272APaper handling Tray 1 (100-sheet capacity)Tray 2 (250-sheet capacity)Optional Tray 3 (500-sheetcapacity)S

Seite 69

Use HP Web Services applications1. From the Home screen on the product control panel, touch the Web Services button.2. Touch the Enable Web Services

Seite 70

Configure IP network settings●Printer sharing disclaimer●View or change network settings●Manually configure IPv4 TCP/IP parameters from the control pa

Seite 71

1. From the Home screen on the product control panel, touch the Network button to find the product IPaddress.2. To open the HP Embedded Web Server,

Seite 72

Link speed and duplex settingsNOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.The link speed and comm

Seite 73

HP Device Toolbox (Windows)Use the HP Device Toolbox for Windows to check product status or to view or change product settings fromyour computer. This

Seite 74 - 60 Chapter 4 Print ENWW

Tab or section DescriptionFax tab●Receive Options: Configure how the product handles incoming faxes.●Phone Book: Add or delete entries in the fax phon

Seite 75

HP Utility for Mac OS XUse the HP Utility for Mac OS X to view or change product settings from your computer.You can use the HP Utility when the produ

Seite 76

Use HP Web Jetadmin softwareHP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety ofnetworked HP products

Seite 77

Economy settings●Print with EconoMode●Set the Sleep Delay●Set the Auto Power Down delayPrint with EconoModeThis product has an EconoMode option for pr

Seite 78 - 64 Chapter 4 Print ENWW

3. Select the time for the power-down delay.NOTE: The default value is 30 Minutes.4. The product automatically wakes from the auto power-down mode whe

Seite 79

M570dnCZ271AM570dwCZ272AFlatbed scanner supports pagesizes up to 297 mm (11.7 in) inlength and up to 215 mm (8.5 in) inwidthAutomatic duplex copyin

Seite 80

Product security featuresThe product supports security standards and recommended protocols that help you keep the product secure,protect critical info

Seite 81

Upgrade the firmwareHP offers periodic upgrades to the product firmware. You can load the firmware upgrades manually, or youcan set the product to aut

Seite 82

158 Chapter 8 Manage and maintain ENWW

Seite 83

9 Solve problems●Solve problems checklist●Restore the factory-set defaults●Control panel help system●Paper feeds incorrectly or becomes jammed●Clear j

Seite 84 - Create a booklet (Windows)

Solve problems checklistFollow these steps when trying to solve a problem with the product.●Step 1: Make sure that the product is set up correctly●Ste

Seite 85

●If your computer or the product is connected to a wireless network, low signal quality orinterference might be delaying print jobs.●If the product is

Seite 86 - Print tasks (Mac OS X)

Step 7: Test copy functionality1. Place the configuration page into the document feeder and make a copy. If paper does not feedsmoothly through the do

Seite 87

Restore the factory-set defaultsRestoring the factory-set defaults returns all of the product and network settings to the factory defaults. Itwill not

Seite 88 - Create a booklet (Mac OS X)

Control panel help systemThe product has a built-in Help system that explains how to use each screen. To open the Help system, touchthe Help button i

Seite 89 - Cancel a print job (Windows)

Paper feeds incorrectly or becomes jammed●The product does not pick up paper●The product picks up multiple sheets of paper●The document feeder jams, s

Seite 90 - Print watermarks (Windows)

Product views●Product front view●Product back view●Interface ports●Serial number and model number locationProduct front view12345678121314911101 Latch

Seite 91 - Cancel a print job (Mac OS X)

●Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.●Clean the document-feeder rollers and the separati

Seite 92 - Print watermarks (Mac OS X)

Clear jams●Jam locations●Clear jams in the document feeder●Clear jams in the output bin area●Clear jams in Tray 1●Clear jams in Tray 2●Clear jams in t

Seite 93

Clear jams in the document feeder1. Open the document-feeder cover. 2. Gently pull the jammed paper out. 168 Chapter 9 Solve problems ENWW

Seite 94 - Color printing

3. Close the document-feeder cover. 4. Open the scanner lid. If paper is jammed in thescanner lid, gently pull it out. ENWW Clear jams 169

Seite 95

Clear jams in the output bin area1. If paper is visible from the output bin, grasp theleading edge and remove it. 170 Chapter 9 Solve problems ENWW

Seite 96 - Match colors

Clear jams in Tray 11. If jammed paper is visible in Tray 1, clear the jamby gently pulling the paper straight out. 2. If you cannot remove the paper,

Seite 97

4. Gently pull the paper out of the pick up area. 5. Close the right door. 172 Chapter 9 Solve problems ENWW

Seite 98 - Use HP ePrint

Clear jams in Tray 21. Open Tray 2 and make sure that the paper isstacked correctly. Remove any jammed ordamaged sheets of paper. 2. Close the tray.

Seite 99 - Use AirPrint

Clear jams in the right doorCAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing jams.1. Open the rig

Seite 100 - Use walk-up USB printing

4. Lift the paper-feed cover on the inside of theright door. If jammed paper is present, gently pullthe paper straight out to remove it. 125. Close th

Seite 101

13 Output bin14 Scanner handle (to raise the scanner lid)Product back view1321 Formatter (contains the interface ports)2 Power connection3 Slot for a

Seite 102 - Set new default copy settings

8. If paper is visible entering the bottom of thefuser, gently pull downward to remove it.CAUTION: Do not touch the rollers on thetransfer roller. Con

Seite 103 - Restore copy default settings

11. Close the jam-access door, and push the fusercompletely into the product. 12. Close the right door. ENWW Clear jams 177

Seite 104 - Make a single copy

Clear jams in optional Tray 31. Open Tray 3 and make sure that the paper isstacked correctly. Remove any damaged orjammed sheets of paper.NOTE: To pre

Seite 105 - Make multiple copies

Clear jams in the lower right door (Tray 3)1. Open the lower right door. 2. If paper is visible, gently pull the jammed paperup or down to remove it.

Seite 106 - Copy a multiple-page original

Improve print quality●Print from a different software program●Set the paper-type setting for the print job●Check the toner-cartridge status●Calibrate

Seite 107 - Copy identification cards

6. Expand the category of paper types that best describes your paper.7. Select the option for the type of paper you are using, and click the OK button

Seite 108 - Collate a copy job

4. Load plain letter or A4 paper when you are prompted.5. Touch the OK button to begin the cleaning process.The product prints the first side and then

Seite 109 - Copy on both sides (duplex)

Inspect the toner cartridge for damage1. Remove the toner cartridge from the product,and verify that the sealing tape has beenremoved. 2. Check the me

Seite 110 - Copy on both sides manually

●Printed characters seem misformed.●Printed pages are curled.Always use a paper type and weight that this product supports. In addition, follow these

Seite 111 - Reduce or enlarge a copy

Adjust color settings (Windows)Change the color theme1. From the software program, select the Print option.2. Select the product, and then click the P

Seite 113 - Optimize copy quality

Interface ports13241 Local area network (LAN) Ethernet (RJ-45) network port2 Hi-Speed USB 2.0 printing port3 Telephone “line out” port for attaching a

Seite 114

6. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this optionto print color documents for photocopying

Seite 115 - Adjust the copy image

Improve copy quality●Check the scanner glass for dirt and smudges●Check the paper settings●Check the image adjustment settings●Optimize for text or pi

Seite 116 - Copy in draft mode

4. Dry the glass and white plastic parts with achamois or a cellulose sponge to preventspotting. 5. Connect the power cable to an outlet, and thenpres

Seite 117

5. Adjust another setting, or touch the back arrow to return to the main copy menu.6. Touch the Black or Color button to start copying.Optimize for te

Seite 118 - 104 Chapter 5 Copy ENWW

1. Open the document-feeder cover. 2. Use a moist, lint-free cloth to wipe both pickuprollers and the separation pad to remove dirt.CAUTION: Do not u

Seite 119

Improve scan quality●Check the scanner glass for dirt and smudges●Clean the pickup rollers and separation pad in the document feederCheck the scanner

Seite 120

4. Dry the glass and white plastic parts with achamois or a cellulose sponge to preventspotting. 5. Connect the power cable to an outlet, and thenpres

Seite 121

2. Use a moist, lint-free cloth to wipe both pickuprollers and the separation pad to remove dirt.CAUTION: Do not use abrasives, acetone,benzene, ammon

Seite 122 - Scan to a USB flash drive

Improve fax quality●Check the scanner glass for dirt and smudges●Check the send-fax resolution setting●Check the error correction setting●Send to a di

Seite 123

4. Dry the glass and white plastic parts with achamois or a cellulose sponge to preventspotting. 5. Connect the power cable to an outlet, and thenpres

Seite 124 - Scan to a network folder

Serial number and model number locationThe model number and serial number are listed on an identification label located on the back of the product.The

Seite 125 - Scan to email

Clean the pickup rollers and separation pad in the document feederIf the product document feeder experiences paper-handling problems, such as jams or

Seite 126 - Scan by using other software

1. From the Home screen on the product control panel, touch the Setup button.2. Touch the Fax Setup menu.3. Touch the Advanced Setup menu.4. Touch t

Seite 127

The product does not print or it prints slowlyThe product does not printIf the product does not print at all, try the following solutions.1. Make sure

Seite 128 - Setup for stand-alone fax

Solve walk-up USB printing problems●The USB Flash Drive menu does not open when you insert the USB flash drive●The file does not print from the USB fl

Seite 129

Solve fax problems●Checklist for solving fax problems●Perform a fax diagnostic test●Fax trace report●Fax error report printing●Set the fax-error-corre

Seite 130 - Use the HP Fax Setup Wizard

4. Click the link for your operating system.5. Scroll to the Firmware section of the table.●If the listed version matches the version on the configura

Seite 131 - Use the phone book

Fax trace reportA fax T.30 trace report has information that can help resolve fax transmission problems. If you call HP forhelp in resolving these pro

Seite 132

Set the fax error reportA fax error report is a brief report that indicates the product experienced a fax job error. You can set it to printafter the

Seite 133 - Delete speed-dial entries

Solve problems sending faxes●An error message displays on the control panel●The control panel displays a Ready message with no attempt to send the fax

Seite 134

No dial tone●Make sure that the telephone cord is connected to the correct port on the product.●Make sure that the telephone cord from the product is

Seite 135 - Delete group-dial entries

Control panel●Control-panel layout●Control-panel Home screen●Control-panel help systemControl-panel layout1 Wireless light (wireless modelsonly)Indica

Seite 136 - Configure send fax settings

●Try a different phone cord.●Make sure that the phone cord from the wall telephone jack is connected to the line port.●Check the phone line by using

Seite 137 - Tone dial or pulse dial

a. Touch the Fax button, and then touch the Fax Menu button.b. Open the Fax Reports menu.c. Open the Fax Activity Log menu.d. Select the Print Log Now

Seite 138 - Set light/dark and resolution

Unable to use fax functions from the control panel●The product might be password protected. Use the HP Embedded Web Server, HP Toolbox software, orthe

Seite 139 - Set billing codes

a. From the Home screen on the product control panel, touch the Setup button.b. Open the Fax Setup menu.c. Open the Basic Setup menu.d. Open the Dia

Seite 140 - Set the answer mode

An answering machine is connected to the product●Set the Answer Mode option to the TAM setting and connect the answering machine to the “telephone”por

Seite 141 - Block or unblock fax numbers

d. Open the Distinctive Ring menu.e. Select the correct setting.●Buy a dedicated line for faxing.●Set the Answer Mode option to the Manual setting.a.

Seite 142 - Set distinctive ring

●Make sure the telephone line and phone wall jack are active by connecting a telephone and checking fora dial tone.●Make sure that the telephone cord

Seite 143 - Set the fax sounds volume

The Fax storage is full message appears●Turn the product off then on.●Print all of the faxes, and then have the sender resend the fax.●Ask the sender

Seite 144 - Set fax polling

Set the Answer Mode option to the Fax/Tel setting to automatically receive faxes. The Fax/Telsetting automatically detects whether the incoming transm

Seite 145 - ENWW Set fax polling 131

c. Open the Advanced Setup menu.d. Open the Fax Speed menu.e. Select the correct setting.●Divide large fax jobs into smaller sections, and then fax th

Seite 146 - Cancel a fax

Control-panel Home screenThe Home screen provides access to the product features, and it indicates the product status.NOTE: Depending on the product c

Seite 147 - Delete faxes from memory

a. Open the Setup Menu menu.b. Open the System Setup menu.c. Open the Paper Setup menu.d. Open the Default Paper Size menu.e. Select the correct setti

Seite 148 - Use fax on a VoIP service

Solve USB connection problemsIf you have connected the product directly to a computer, check the cable.●Verify that the cable is connected to the comp

Seite 149 - Fax from the flatbed scanner

Solve wired network problemsCheck the following items to verify that the product is communicating with the network. Before beginning,print a configura

Seite 150 - Fax from the document feeder

a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and thentype cmd.b. Type ping followed by the IP address for your

Seite 151

Solve wireless network problems●Wireless connectivity checklist●The product does not print after the wireless configuration completes●The product does

Seite 152 - Send a fax with confirmation

The product does not print after the wireless configuration completes1. Make sure that the product is turned on and in the ready state.2. Turn off any

Seite 153 - Send faxes internationally

The wireless network is not functioning1. Make sure that the network cable is not connected.2. To verify if the network has lost communication, try co

Seite 154 - Print a fax

Solve product software problems with Windows●A print driver for the product is not visible in the Printer folder●An error message was displayed during

Seite 155 - Reprint a fax

Windows 7a. Click Start.b. Click Devices and Printers.c. Right-click the product driver icon, and then select Printer properties.d. Click the Ports ta

Seite 156

Solve product software problems with Mac OS X●The print driver is not listed in the Print & Fax or Print & Scan list●The product name does not

Seite 157 - 8 Manage and maintain

Control-panel help systemThe product has a built-in Help system that explains how to use each screen. To open the Help system, touchthe Help button i

Seite 158

When connected with a USB cable, the product does not appear in the Print & Fax orPrint & Scan list after the driver is selected.Software trou

Seite 159

Remove software (Windows)Windows XP1. Click Start, and then click Programs.2. Click HP, and then click the product name.3. Click Uninstall, and then f

Seite 160

Remove software (Mac OS X)You must have administrator rights to remove the software.1. Disconnect the product from the computer.2. Open Applications.3

Seite 161 - Configure IP network settings

Solve scan to email problemsIf scan to email problems occur, try these solutions:●Make sure this feature has been set up. If this feature has not been

Seite 162

Solve scan to network folder problemsIf scan to network folder problems occur, try these solutions:●Make sure this feature has been set up. If this fe

Seite 163

IndexAaccessoriesordering 30AirPrint 85answer mode, setting 126answering machines, connectingfax settings 127anticounterfeit supplies 32applicationsdo

Seite 164 - HP Device Toolbox (Windows)

dialingfrom a telephone 138pauses, inserting 122prefixes, inserting 122redialing automatically,settings 123tone or pulse settings 123distinctive-ring

Seite 165

Home screen, control panel 9HP Device Toolbox, using 150HP Easy Colordisabling 80using 80HP Embedded Web Server 162changing network settings 147changi

Seite 166 - HP Utility for Mac OS X

page sizesscaling documents to fit (Mac)74scaling documents to fit(Windows) 68pages per minute 2pages per sheetselecting (Mac) 73selecting (Windows) 5

Seite 167 - Use HP Web Jetadmin software

ring tonesdistinctive 128rings-to-answer setting 127Sscale documentsMac 74Windows 68scaling documentscopying 97scannerglass cleaning 187, 191, 194scan

Seite 168 - Economy settings

Print product reportsFrom the Reports menu, you can print several informative pages about the product.1. From the Home screen on the product control p

Seite 169

network problems 218paper feed problems 165receive fax 209send fax 204USB connection 217walk-up USB printing problems199Windows problems 223wired netw

Seite 171 - Upgrade the firmware

*CZ271-90908**CZ271-90908*CZ271-90908© 2014 Hewlett-Packard Development Company, L.P.www.hp.com

Seite 172

12 Chapter 1 Product introduction ENWW

Seite 173 - 9 Solve problems

2Paper trays●Supported paper sizes●Supported paper types●Tray 1●Tray 2●Optional Tray 3ENWW 13

Seite 174 - Solve problems checklist

Supported paper sizesNOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.Table 2-1 Supported

Seite 175 - Step 5: Check the software

Table 2-1 Supported paper sizes (continued)Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Automatic duplexprintingA6105 x 148 mm (4.1 x 5.8 in)

Seite 176

HP LaserJet Pro 500 color MFP M570User Guide

Seite 177

Supported paper typesFor a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/lj500colorMFPM570.NOTE: To ob

Seite 178 - Control panel help system

Paper type Tray 1Tray 21Tray 3 (optional) Automatic duplexprintingHP Glossy 130gHP Glossy 160gHP Glossy 220g1The stack height for Tray 2 is 100 sheets

Seite 179

Tray 1●Tray capacity and paper orientation●Load Tray 1Tray capacity and paper orientationTo prevent jams, do not overfill trays. Be sure the top of th

Seite 180

Table 2-3 Tray 1 paper orientation (continued)Paper type Image orientation Duplex mode How to load paper Landscape 1-sided printing Face-upTop edge t

Seite 181 - Clear jams

Load Tray 11. Open Tray 1. 2. Slide out the tray extension. 3. Fold out the tray extension to support the paperand open the side guides. 4. Load pap

Seite 182

5. Make sure the stack fits under the tabs on theguides and does not exceed the tray-fullindicators. 6. Adjust the side guides so that they lightly to

Seite 183 - ENWW Clear jams 169

Print envelopesIf your software does not automatically format an envelope, specify Landscape for page orientation in yoursoftware program or print dri

Seite 184

Tray 2●Tray capacity and paper orientation●Load Tray 2Tray capacity and paper orientationTo prevent jams, do not overfill trays. Be sure the top of th

Seite 185 - Clear jams in Tray 1

Table 2-5 Tray 2 paper orientation (continued)Paper type Image orientation Duplex mode How to load paper Landscape 1-sided printing Face-upTop edge t

Seite 186 - 5. Close the right door

1. Slide open the tray.NOTE: Do not open the tray while it is in use. 2. Adjust the paper-length and paper-width guidesby squeezing the adjustment lat

Seite 187 - Clear jams in Tray 2

Copyright and License© 2014 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation, or translationwithout prior written permission

Seite 188 - Clear jams in the right door

Optional Tray 3●Tray capacity and paper orientation●Load Tray 3Tray capacity and paper orientationTo prevent jams, do not overfill trays. Be sure the

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Table 2-7 Tray 3 paper orientation (continued)Paper type Image orientation Duplex mode How to load paper Landscape 1-sided printing Face-upTop edge t

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1. Slide open the tray.NOTE: Do not open the tray while it is in use. 2. Adjust the paper-length and paper-width guidesby squeezing the adjustment lat

Seite 191 - ENWW Clear jams 177

3 Parts, supplies, and accessories●Order parts, accessories, and supplies●HP policy on non-HP supplies●HP anticounterfeit Web site●Print when a toner

Seite 192 - Clear jams in optional Tray 3

Order parts, accessories, and suppliesHP original toner cartridges and paper www.hp.com/go/suresupplyOrder genuine HP parts or accessorieswww.hp.com/b

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HP policy on non-HP suppliesHewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new orremanufactured.NOTE: For HP prin

Seite 194 - Improve print quality

HP anticounterfeit Web siteGo to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel messagesays the cartridge

Seite 195 - Print a cleaning page

Print when a toner cartridge is at estimated end of lifeBlack Low: The product indicates when a toner cartridge level is low. Actual toner cartridge l

Seite 196 - Print the print quality page

Enable or disable the At Very Low settingsYou can enable or disable the default settings at any time, and you do not have to re-enable them when youin

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Customer self-repair partsThe following customer self-repair parts are available for the product.●Parts listed as Mandatory self-replacement are to be

Seite 198 - Check the EconoMode settings

Table of contents1 Product introduction ...

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AccessoriesItem Description Part numberHP Color LaserJet 1 x 500 Paper Feeder 500-sheet paper feeder (optional Tray 3) CF084AHP LaserJet Printer Cabin

Seite 200 - Try a different print driver

Toner cartridges●Toner-cartridge view●Toner-cartridge information●Replace the toner cartridgesToner-cartridge view3121 Plastic shield2 Imaging drumCAU

Seite 201 - Improve copy quality

Toner-cartridge informationColor Cartridge number Part numberStandard-capacity replacement blacktoner cartridge507A CE400AHigh-capacity replacement bl

Seite 202 - Check the paper settings

Replace the toner cartridgesThe product uses four colors and has a different toner cartridge for each color: black (K), magenta (M), cyan(C), and yell

Seite 203 - Edge-to-edge copying

4. Grasp both sides of the toner cartridge anddistribute the toner by gently rocking the tonercartridge. 5. Remove the plastic shield from the tonerca

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6. Align the toner cartridge with its slot and insertthe toner cartridge until it clicks into place. 7. Close the front door.CAUTION: To avoid damage,

Seite 205 - Improve scan quality

Toner collection unitItem Description Part numberToner Collection Unit Receptacle for waste toner CE254AFor more information, go to www.hp.com/go/lear

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3. Place the attached blue cap over the blueopening at the top of the unit. 4. Remove the new toner collection unit from itspackaging. ENWW Toner coll

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5. Insert the bottom of the new unit into theproduct first, and then push the top of the unituntil it clicks into place. 6. Close the front door.NOTE:

Seite 208 - Improve fax quality

4Print●Supported print drivers (Windows)●Change print-job settings (Windows)●Change print-job settings (Mac OS X)●Print tasks (Windows)●Print tasks (M

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Print when a toner cartridge is at estimated end of life ... 33Enabl

Seite 210 - Check the fit-to-page setting

Supported print drivers (Windows)Print drivers provide access to the product printing system. The following print drivers are available atwww.hp.com/g

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For more information, go to www.hp.com/go/upd.UPD installation modesTraditional mode●To use this mode, download UPD from the Internet. Go to www.hp.co

Seite 212 - The product prints slowly

Change print-job settings (Windows)●Priority for changing print-job settings●Change the settings for all print jobs until the software program is clos

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Change the product configuration settings1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view):Click Start,

Seite 214 - Solve fax problems

Change print-job settings (Mac OS X)●Priority for changing print-job settings●Change the settings for all print jobs until the software program is clo

Seite 215 - Perform a fax diagnostic test

These settings are saved in the Presets menu. To use the new settings, you must select the saved presetoption every time you open a program and print.

Seite 216 - Fax error report printing

Print tasks (Windows)●Use a printing shortcut (Windows)●Create printing shortcuts (Windows)●Automatically print on both sides (Windows)●Manually print

Seite 217 - Change the fax speed

3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts. Click the OK buttonto close the Document Properties dialog box.NOTE: When you se

Seite 218 - Solve problems sending faxes

Create printing shortcuts (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click the Propertiesor Prefer

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4. Select an existing shortcut as a base.NOTE: Always select a shortcut beforeadjusting any of the settings on the right side ofthe screen. If you adj

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Create a printing preset (Mac OS X) ... 72Automatically

Seite 221 - Product is password protected

7. Enter a name for the shortcut, and then click theOK button. 8. Click the OK button to close the DocumentProperties dialog box. In the Print dialog

Seite 222 - Unable to use group dials

3. Click the Finishing tab. 4. Select the Print on both sides check box. Clickthe OK button to close the Document Propertiesdialog box. 5. In the Pri

Seite 223 - The fax does not respond

Manually print on both sides (Windows) 1. From the software program, select the Printoption. 2. Select the product, and then click the Propertiesor Pr

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5. Retrieve the printed stack from the output bin,and place it with the printed-side facing up inTray 1. 6. If prompted, touch the appropriate control

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3. Click the Finishing tab. 4. Select the number of pages per sheet from thePages per sheet drop-down list. 60 Chapter 4 Print ENWW

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5. Select the correct Print page borders, Pageorder, and Orientation options. Click the OKbutton to close the Document Properties dialogbox. 6. In the

Seite 227 - Sender receives a busy signal

3. Click the Finishing tab. 4. In the Orientation area, select the Portrait orLandscape option.To print the page image upside down, select theRotate

Seite 228 - Solve general fax problems

Select the paper type (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click the Propertiesor Preference

Seite 229 - Fax quality is poor

5. Expand the list of Type is: options. 6. Expand the category of paper types that bestdescribes your paper. 64 Chapter 4 Print ENWW

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7. Select the option for the type of paper you areusing, and click the OK button. 8. Click the OK button to close the DocumentProperties dialog box. I

Seite 231 - Solve USB connection problems

Copy on both sides manually ... 96Reduce or e

Seite 232 - Solve wired network problems

3. Click the Paper/Quality tab. 4. In the Special pages area, click the Print pageson different paper option, and then click theSettings button. 5. I

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6. Select the correct options from the Paper sourceand Paper type drop-down lists. Click the Addbutton. 7. If you are printing both the first and last

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8. Click the OK button. 9. Click the OK button to close the DocumentProperties dialog box. In the Print dialog box,click the OK button to print the j

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3. Click the Effects tab. 4. Select the Print document on option, and thenselect a size from the drop-down list.Click the OK button to close the Docu

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Create a booklet (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click the Propertiesor Preferences but

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5. In the Booklet layout drop-down list, click theLeft binding or Right binding option. The Pagesper sheet option automatically changes to 2pages per

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Print tasks (Mac OS X)●Use a printing preset (Mac OS X)●Create a printing preset (Mac OS X)●Automatically print on both sides (Mac OS X)●Manually prin

Seite 239

4. Select a binding option from the Two-Sided drop-down list.5. Click the Print button.Manually print on both sides (Mac OS X)1. Click the File menu,

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3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and thenclick the Finishing menu.4. Select a type

Seite 241 - Remove software (Windows)

Additional print tasks (Windows)●Cancel a print job (Windows)●Select the paper size (Windows)●Select a custom paper size (Windows)●Print watermarks (W

Seite 242 - Remove software (Mac OS X)

Set autoredial and the time between redials ... 123Set light/dark and re

Seite 243 - Solve scan to email problems

Select a custom paper size (Windows)1. From the software program, select the Print option.2. Select the product, and then click the Properties or Pref

Seite 244 - The scan failed

Additional print tasks (Mac OS X)●Cancel a print job (Mac OS X)●Select the paper size (Mac OS X)●Select a custom paper size (Mac OS X)●Print watermark

Seite 245

Print watermarks (Mac OS X)1. Click the File menu, and then click the Print option.2. In the Printer menu, select the product.3. By default, the print

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Create archival-quality printsArchive print produces output that is less susceptible to toner smearing and dusting. Use archive print tocreate documen

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Color printing●Use the HP EasyColor option●Change the color options (Windows)●Change the color theme for a print job (Windows)●Change the color option

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5. Click the Automatic or Manual setting.●Automatic setting: Select this setting for most color print jobs●Manual setting: Select this setting to adju

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3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and thenclick the Color Options menu.4. Click the

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●Personal differences in perception of color●Software programs●Print drivers●Computer operating system●Monitors and monitor settings●Video cards and d

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Use HP ePrintUse HP ePrint to print documents by sending them as an email attachment to the product's email addressfrom any email enabled device.

Seite 252 - *CZ271-90908*

Use AirPrintDirect printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to theproduct from an iPad (iOS 4

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