Hp LaserJet Enterprise 500 Color MFP M575 Bedienungsanleitung

LASERJET ENTERPRISE 500 COLOR MFPUser GuideM575

Fax activity log ... 195Billing code report ...

Print the first or last page on different paper (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click t

5. In the Pages in document area, selecteither the First or Last option. 6. Select the correct options from the Papersource and Paper type drop-down l

8. Click the OK button. 9. Click the OK button to close the DocumentProperties dialog box. In the Print dialogbox, click the OK button to print the j

Scale a document to fit page size (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties o

4. Select the Print document on option, andthen select a size from the drop-down list.Click the OK button to close the DocumentProperties dialog box.

Create a booklet (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Preferences but

5. In the Booklet layout drop-down list, clickthe Left binding or Right binding option.The Pages per sheet option automaticallychanges to 2 pages per

Print tasks (Mac OS X)Use a printing preset (Mac OS X)1. Click the File menu, and then click the Print option.2. In the Printer menu, select the produ

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print oneach sheet.5. In the Layout Direction area, select the

Scale a document to fit page size (Mac OS X)1. Click the File menu, and then click the Print option.2. In the Printer menu, select the product.3. By d

10 Solve problems ... 215Solve problems check

Additional print tasks (Windows)Cancel a print job (Windows)NOTE: If the print job is too far into the printing process, you might not have the option

Select a custom paper size (Windows)1. From the software program, select the Print option.2. Select the product, and then click the Properties or Pref

Additional print tasks (Mac OS X)Cancel a print job (Mac OS X)NOTE: If the print job is too far into the printing process, you might not have the opti

Print watermarks (Mac OS X)1. Click the File menu, and then click the Print option.2. In the Printer menu, select the product.3. By default, the print

Color printingUse the HP EasyColor optionIf you are using the HP PCL 6 print driver for Windows, the HP EasyColor technology automaticallyimproves mix

NOTE: Changing color settings manually can impact output. HP recommends that onlycolor graphics experts change these settings.6. Click the Print in Gr

4. Click the HP EasyColor check box to clear it.5. Open the Advanced settings.6. Adjust the individual settings for text, graphics, and photographs.7.

●Printing process (inkjet, press, or laser technology for example)●Overhead lighting●Personal differences in perception of color●Software programs●Pri

PANTONE® color matchingPANTONE has multiple color matching systems. PANTONE MATCHING SYSTEM® is very popularand uses solid inks to generate a wide ran

Store print jobs on the productCreate a stored job (Windows)You can store jobs on the product so you can print them at any time.1. From the software p

Check the paper size and type configuration ... 247Select the tray to use for the copy ...

4. Select a Job Storage Mode option.●Proof and Hold: Print and proof onecopy of a job and then print more copies.●Personal Job: The job does not print

5. To use a custom user name or job name, clickthe Custom button, and then enter the username or the job name.Select which option to use if another st

●Quick Copy: Print the requested number of copies of a job and then store a copy of the jobin the product memory so you can print it again later.●Stor

Add a job-separator page (Windows)The product can insert a blank page at the beginning of each print job to make sorting jobs easier.NOTE: The followi

Use HP ePrintUse HP ePrint to print documents by sending them as an email attachment to the product's emailaddress from any email enabled device.

Use the HP ePrint Mobile DriverThe HP ePrint Mobile Driver makes it easy to print from a desktop or laptop computer to any HP ePrint-capable product.

Use Apple AirPrintDirect printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print wirelessly tothe product from an iPa

Use HP Smart Print (Windows)Use HP Smart Print to print a particular section of a Web site. You can remove headers, footers, andadvertisements, so you

Use easy-access USB printingThis product features easy-access USB printing, so you can quickly print files without sending them froma computer. The pr

4. To adjust the number of copies, touch theCopies field, and then use the keypad to selectthe number of copies. 5. Touch the Start button to print t

Checklist for solving fax problems ... 268What type of phone line are you usin

116 Chapter 5 Print ENWW

6Copy●Set new default copy settings●Restore default copy settings●Make a single copy●Make multiple copies●Copy a multiple-page original●Collate a copy

Set new default copy settingsYou can use the Administration menu to establish default settings that apply to all copy jobs. Ifnecessary, you can overr

Menu item DescriptionEdge-To-Edge Use the Edge-To-Edge feature to avoid shadows that can appear along the edges ofcopies when the original document is

Restore default copy settings1. From the Home screen on the product control panel, scroll to and touch the Administration button.2. Open the following

Make a single copy1. Place the document face-down on the scannerglass, or place it face-up in the documentfeeder and adjust the paper guides to fit th

Make multiple copies1. Place the document face-down on the scannerglass, or place it face-up in the documentfeeder and adjust the paper guides to fit

4. Enter the number of copies, and then touch theOK button. 5. Touch the Start button. ENWWMake multiple copies123

Copy a multiple-page originalThe document feeder holds up to 50 pages (depending on the thickness of the pages).1. Place the document into the documen

4. Enter the number of copies, and then touch theOK button. 5. Touch the Start button. ENWWCopy a multiple-page original125

xii ENWW

Collate a copy job1. From the Home screen on the product controlpanel, touch the Copy button. 2. Touch the Collate button. 126 Chapter 6 Copy ENWW

3. Touch the Collate on (Sets in page order)option. Touch the OK button. 4. Touch the Start button. ENWWCollate a copy job127

Copy on both sides (duplex)Copy on both sides automatically1. Load the original documents into the documentfeeder with the first page facing up, and w

5. To make a two-sided copy from a one-sidedoriginal, touch the 1-sided original, 2-sidedoutput button.To make a two-sided copy from a two-sidedorigin

3. Gently close the scanner lid. 4. From the Home screen on the product controlpanel, touch the Copy button. 5. Touch the Sides button. 6. To make a

Reduce or enlarge a copy image1. From the Home screen on the product controlpanel, touch the Copy button. 2. Touch the Reduce/Enlarge button. ENWWRed

3. Select one of the predefined percentages, ortouch the Scaling field and type a percentagebetween 25 and 200 when using thedocument feeder or betwee

Make color copies or black and white copies1. From the Home screen on the product control panel, touch the Copy button.2. Touch the Color/Black button

Optimize copy quality for text or picturesOptimize the copy job for the type of image being copied: text, graphics, or photos.1. From the Home screen

Adjust the copy lightness/darkness1. From the Home screen on the product controlpanel, touch the Copy button. 2. Touch the Image Adjustment button. E

1 Product introduction●Product views●Control panel●Product reportsENWW 1

3. Adjust the sliders to set the Darkness level, theContrast level, the Sharpness level, and theBackground Cleanup level. Touch the OKbutton. 4. Touch

Set the paper size and type for copying on specialpaper1. From the Home screen on the product controlpanel, touch the Copy button. 2. Touch the Paper

Use Job Build modeUse the Job Build feature to combine several sets of original documents into one copy job. Also use thisfeature to copy an original

Copy a book1. Lift the scanner lid. 2. Place the book on the scanner glass with thespine aligned with the mark on the rear, centerof the scanner glas

4. From the Home screen on the product controlpanel, touch the Start button. 5. Repeat these steps for each page that youwant to copy. NOTE: This pro

Copy a photoCopy photos from the scanner glass.1. Lift the scanner lid. 2. Place the photo on the scanner glass with thepicture-side down and the upp

4. From the Home screen on the product controlpanel, touch the Copy button. 5. Touch the More Options button at the bottomof the screen. 6. Touch the

7Scan/send●Set up scan/send features●Change default scan/send settings from the product control panel●Send a scanned document to a network folder●Send

Set up scan/send featuresThe product offers the following scan and send features:●Scan and save files to a folder on your network.●Scan and save files

f. Continue through the screens and select the default options you want to apply to the QuickSet.g. On the Summary screen, review the settings and the

Product viewsProduct front view12345678121314151617911101 Latch to release the document-feeder cover (access for clearing jams)2 Document-feeder input

Change default scan/send settings from the productcontrol panel1. From the Home screen on the product controlpanel, scroll to and touch the Administra

3. Select the category of scan and send settingsthat you want to configure. 4. Open the Default Job Options menu, andconfigure the options. Touch the

Send a scanned document to a network folderThe product can scan a file and save it in a folder on the network. The following operating systemssupport

3. To use one of the preset job settings, select oneof the items in the Quick Sets list. 4. To set up a new job, type the name for the filein the File

5. To configure settings for the document, touchthe More Options button. 6. Touch the Start button to save the file.NOTE: You can preview the image

Send a scanned document to a folder in the productmemoryUse this procedure to scan a document and save it on the product so you can print copies at an

Send a scanned document to a USB flash driveThe product can scan a file and save it in a folder on a USB flash drive.NOTE: You might be required to si

4. Select one of the folders in the list, or touch theNew Folder button to create a new folder onthe USB flash drive. 5. Enter the name for the file i

6. To configure settings for the document, touchthe More Options button. 7. Touch the Start button to save the file.NOTE: You can preview the image

Send a scanned document to one or more emailaddresses1. Place the document face-down on the scannerglass, or place it face-up in the documentfeeder an

15 Hardware integration pocket (for connecting third-party devices)16 Easy-access USB port (for printing and scanning without a computer)17 Scanner ha

4. To send to multiple addresses, separate theaddresses with a semicolon, or touch the Enterbutton on the touchscreen keypad after youtype each addres

8. Touch the Start button to begin sending.NOTE: You can preview the image at anytime by touching the Preview button in theupper-right corner of the

Use the address book to send emailYou can send email to a list of recipients by using the address book. Depending on how the product isconfigured, you

2. Touch the Address Book button that is nextto the To: field to open the Address Bookscreen. 3. Touch the Add that is in the lower leftcorner of

4. In the Name field, enter the name of thecontact. 5. From the menu list, select the E-mail Addressoption, and then enter the contact's emailadd

2. From the Home screen on the product controlpanel, touch the E-mail button.NOTE: If prompted, enter your user nameand password. 3. Touch the Address

5. Select a name from the list of contacts, andthen touch the right arrow Address Book button to add the name to the recipients list.Repeat this step

Scan a photo1. Lift the scanner lid. 2. Place the photo on the scanner glass with thepicture-side down and the upper-left corner ofthe photo in the u

4. From the Home screen on the product controlpanel, touch one of the buttons for the scan/send features:●Save to Network Folder●Save to Device Memory

8Fax●Configure required fax settings●Configure fax dialing settings●Configure general fax send settings●Configure fax billing codes●Configure default

Interface ports123451 Fax port2 USB port for connecting external USB devices (this port might be covered)3 Hi-Speed USB 2.0 printing port4 Local area

Configure required fax settingsYou must configure certain settings before you can use the fax feature. If these settings are notconfigured, the fax ic

NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settingsmade in the HP Embedded Web Server.NOTE: If the Fax

4. Touch a Time Format option.5. Touch the Save button to save the settings.168 Chapter 8 Fax ENWW

Configure fax dialing settings1. From the Home screen on the product control panel, scroll to and touch the Administration button.2. Open the followin

Menu item DescriptionDetect Dial Tone The Detect Dial Tone setting determines whether the fax checks for a dial tonebefore sending a fax.Dialing Prefi

Configure general fax send settings1. From the Home screen on the product control panel, scroll to and touch the Administration button.2. Open the fol

Configure fax billing codesThe billing-code setting, when enabled, prompts the user to enter a number when sending a fax. Thisnumber is placed in the

Configure default options for fax send jobsNOTE: Default job option settings are shared across all fax methods; analog, LAN, and internet fax.1. From

Configure fax receive settings1. From the Home screen on the product control panel, scroll to and touch the Administration button.2. Open the followin

Use a fax printing scheduleNOTE: Before enabling a fax-printing schedule, a schedule must be created.1. From the Home screen on the product control pa

Serial number and model number locationThe model number and serial number are listed on an identification label located on the back of theproduct. The

Block incoming faxesUse the fax block list setting to create a list of blocked phone numbers. When a fax is received from ablocked phone number, the f

Configure default options for fax receive jobsNOTE: Default job option settings are shared across all fax methods; analog, LAN, and internet fax.1. Fr

Fax archiving and forwardingUse the fax archive feature to save archival copies of all incoming faxes, all outgoing faxes, or both, toa specified emai

4. Select one of the following options from the Type of Fax Job to Forward drop-down menu:●Send and receive●Send only●Receive only (default)5. Touch t

Create a speed dial list1. From the Home screen on the product controlpanel, touch the Fax button. 2. Touch the Speed Dials button to display theSpeed

4. Touch the Speed Dial Name field to displaythe keyboard. 5. Type a name for the speed dial. ENWWCreate a speed dial list181

6. Type a fax number for the speed dial.NOTE: To enter additional fax numbers for aspeed dial, touch the screen to the right of thelast digit of the p

Add a number to an existing speed dial list1. From the Home screen on the product control panel, scroll to and touch the Fax button.2. Touch the Speed

Delete a speed dial list1. From the Home screen on the product control panel, scroll to and touch the Fax button.2. Touch the Speed Dials button to di

Delete a single number from a speed dial list1. From the Home screen on the product control panel, scroll to and touch the Fax button.2. Touch the Spe

Control panelControl-panel Home screenThe Home screen provides access to the product features and indicates the current status of the product.You can

Send a fax by entering numbers manually1. Place the document face-down on the scannerglass, or place it face-up in the documentfeeder and adjust the p

4. Touch the Fax Number field to open thekeypad. 5. Enter a phone number and then touch the OKbutton. 6. Touch the Start button to send the fax.NOTE

Send a fax by using a speed dial1. Place the document face-down on the scannerglass, or place it face-up in the documentfeeder and adjust the paper gu

3. Touch the number button for the speed dialname you want to use. The speed dial nameappears in the Fax Recipients section of theFax screen. 4. Touch

Search a speed-dial list by nameNOTE: If you do not know the unique name of the speed dial, type a letter to select any portion of thelist. For exampl

Send a fax by using fax address book numbersThe fax address book feature allows you to store fax numbers on the product.Your Microsoft® Exchange conta

4. Touch the names to highlight and then touchthe right arrow icon to move the highlightednames to the Fax Recipients section. 5. Touch the OK button

Search the fax address bookUse the fax address book search feature to complete a name search of the address book.1. From the Home screen on the produc

Cancel a faxTo cancel a current fax job, touch the Cancel Job button on the fax status screen.194 Chapter 8 Fax ENWW

Fax reportsThe following sections list the fax reports available on this product. These reports can be printed orviewed on the product control panel.T

11 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.12 Features Depending on the product config

To clear the fax activity log, complete the following steps.1. On the control panel, touch the Administration icon.2. Open the following menus:●Fax Se

9 Manage the product●Configure IP network settings●HP Embedded Web Server●HP Utility (Mac OS X)●Use HP Web Jetadmin software●Economy settings●Product

Configure IP network settingsPrinter sharing disclaimerHP does not support peer-to-peer networking, as the feature is a function of Microsoft operatin

5. Touch the IP Address, Subnet Mask, or Default Gateway option.6. Touch the first field to open a keypad. Enter the correct digits for the field, and

HP Embedded Web ServerUse the HP Embedded Web Server to view product status, configure product network settings, and tomanage printing functions from

c. Touch the Print or View button.d. Find the IP address or host name on the Jetdirect page.2. In a supported Web browser on your computer, enter the

Table 9-2 HP Embedded Web Server General tab (continued)Menu DescriptionControl Panel AdministrationMenuShows the menu structure of the Administratio

Table 9-3 HP Embedded Web Server Copy/Print tab (continued)Menu DescriptionCopy Settings Configure the default options for copy jobs.Manage Trays Con

Table 9-4 HP Embedded Web Server Scan/Digital Send tab (continued)Menu DescriptionOXPd: Workflow Use third-party workflow tools.Digital Sending Softw

Table 9-6 HP Embedded Web Server Troubleshooting tab (continued)Menu DescriptionCalibration/Cleaning Enable the automatic cleaning feature, create an

You can print or view a report of the complete Administration menu so you can more easily navigate tothe individual settings you need.1. From the Home

Other Links listNOTE: You can configure which links display in the Other Links list by using the Edit OtherLinks menu on the General tab. The followin

HP Utility (Mac OS X)HP Utility is a software program that provides access to the product in Mac OS X.You can use HP Utility when the product uses a U

Menu Item Description Commands Sends special characters or print commands to the product after theprint job.NOTE: This option is available only after

Use HP Web Jetadmin softwareHP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety ofnetworked HP products

Economy settingsOptimize speed or energy useBy default the product stays warm between jobs to optimize speed and print the first page of jobsfaster. Y

5. Open the Date/Time menu and configure the following settings:●Date●Time●Time ZoneIf you are in an area that uses daylight savings time, select the

Product security featuresSecurity statementsThe product supports security standards and recommended protocols that help you keep the productsecure, pr

5. Enter the password in the New Password field, and then enter it again in the Verifypassword field.NOTE: If you are changing an existing password, y

Upgrade the product firmwareSoftware and firmware upgrades and installation instructions for this product are available atwww.hp.com/support/lj500colo

10 Solve problems●Solve problems checklist●Factors that affect product performance●Restore factory-set defaults●Control-panel help●Paper feeds incorre

Product reportsProduct reports provide details about the product and its current configuration. Use the followingprocedure to print or view the report

Solve problems checklistFollow these steps when trying to solve a problem with the product.1. If the control panel is blank or black, complete these s

6. Verify that you have installed the print driver for this product. Check the program to make sure thatyou are using the print driver for this produc

Factors that affect product performanceSeveral factors affect the time it takes to print a job:●Maximum product speed, measured in pages per minute (p

Restore factory-set defaults1. From the Home screen on the product control panel, scroll to and touch the Administration button.2. Open the following

Control-panel helpThe product has a built-in Help system that explains how to use each screen. To open the Help system,touch the Help button in the u

Paper feeds incorrectly or becomes jammed●The product does not pick up paper●The product picks up multiple sheets of paper●The document feeder jams, s

The document feeder jams, skews, or picks up multiple sheets ofpaper●The original might have something on it, such as staples or self-adhesive notes,

Clear jamsAuto-navigation for clearing jamsThe auto-navigation feature assists you in clearing jams by providing step-by-step instructions on thecontr

Clear jams in the document feeder1. Lift the latch to release the document-feedercover. 2. Open the document-feeder cover. 224 Chapter 10 Solve pro

3. Lift the jam-access door, and remove anyjammed paper.If necessary, rotate the green wheel at the frontof the document feeder to remove jammedpaper.

Table 1-1 Reports menu (continued)First level Second level DescriptionFax Reports Fax Activity Log Contains a list of the faxes that have beensent fr

Clear jams in the output bin area1. If paper is visible from the output bin, graspthe leading edge and remove it. 2. If jammed paper is visible in the

Clear jams in Tray 11. If jammed paper is visible in Tray 1, clear thejam by gently pulling the paper straight out. 2. If you cannot remove the paper,

4. Gently pull the paper out of the pick up area. 5. Close the right door. 228 Chapter 10 Solve problems ENWW

Clear jams in Tray 21. Open Tray 2 and make sure that the paper isstacked correctly. Remove any jammed ordamaged sheets of paper. 2. Close the tray.

Clear jams in the right doorCAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before clearingjams.1. Open the righ

4. Lift the paper-feed cover on the inside of theright door. If jammed paper is present, gentlypull the paper straight out to remove it. 125. Close th

8. If paper is visible entering the bottom of thefuser, gently pull downward to remove it.CAUTION: Do not touch the rollers on thetransfer roller. Con

11. Close the jam-access door, and push the fusercompletely into the product. 12. Close the right door. ENWWClear jams233

Clear jams in optional Tray 31. Open Tray 3 and make sure that the paper isstacked correctly. Remove any damaged orjammed sheets of paper. 2. Close Tr

Clear jams in the lower right door (Tray 3)1. Open the lower right door. 2. If paper is visible, gently pull the jammedpaper up or down to remove it.

2 Connect the product and installsoftware●Connect the product to a computer by using a USB cable and install the software (Windows)●Connect the produc

Change jam recoveryThis product provides a jam recovery feature that reprints jammed pages.1. From the Home screen on the product control panel, scrol

Improve print qualityPrint from a different software programTry printing from a different software program. If the page prints correctly, the problem

4. Select a type from the Media Type drop-down list.5. Click the Print button.Check the toner-cartridge statusFollow these steps to check the estimate

Calibrate the product to align the colorsCalibration is a product function that optimizes print quality. If you experience any image-qualityproblems,

Internal print-quality-test pagesUse the print-quality-troubleshooting pages to help diagnose and solve color print-quality problems.1. From the Home

Always use a paper type and weight that this product supports. In addition, follow these guidelineswhen selecting paper:●Use paper that is of good qua

●Photo (sRGB): The product interprets RGB color as if it were printed as a photograph usinga digital mini lab. The product renders deeper, more satura

HP PCL 6 driver●Provided as the default driver on the product CD. This driver is automaticallyinstalled unless you select a different one.●Recommended

Set the individual tray alignmentAdjust the alignment for individual trays when text or images are not centered or aligned correctly onthe printed pag

Improve copy qualityCheck the scanner glass for dirt or smudgesOver time, specks of debris might collect on the scanner glass and white plastic backin

Connect the product to a computer by using a USBcable and install the software (Windows)This product supports a USB 2.0 connection. Use an A-to-B type

3. Clean the main scanner glass, the document-feeder glass (the small strip of glass on the leftside of the scanner), and the white foambacking. Use a

3. Touch the Next button to start the calibration process.4. Wait while the product calibrates, and then try copying again.Check the paper settingsChe

NOTE: These settings are temporary. After you have finished the job, the product returns to thedefault settings.Edge-to-edge copyingUse this feature t

2. Open the document-feeder cover. 3. Remove any visible lint or dust from each ofthe feed rollers and the separation pad usingcompressed air or a cl

Improve scan qualityCheck the scanner glass for dirt or smudgesOver time, specks of debris might collect on the scanner glass and white plastic backin

3. Clean the main scanner glass, the document-feeder glass (the small strip of glass on the leftside of the scanner), and the white foambacking. Use a

Check the color settings1. From the Home screen on the product control panel, scroll to and touch the Administration button.2. Open the Scan/Digital S

NOTE: These settings are temporary. After you have finished the job, the product returns to thedefault settings.Check the output-quality settingsThis

2. Open the document-feeder cover. 3. Remove any visible lint or dust from each ofthe feed rollers and the separation pad usingcompressed air or a cl

Improve fax qualityCheck the scanner glass for dirt or smudgesOver time, specks of debris might collect on the scanner glass and white plastic backing

Connect the product to a network by using anetwork cable and install the software (Windows)Configure the IP address1. Make sure the product is turned

3. Clean the main scanner glass, the document-feeder glass (the small strip of glass on the leftside of the scanner), and the white foambacking. Use a

4. Select one of the predefined options. Touch the OK button.5. Touch the Start button.Check the image-adjustment settingsAdjust these additional set

●Fax Send Setup●General Fax Send Settings3. Select the Error Correction Mode option. Touch the Save button.Send to a different fax machineTry sending

3. Remove any visible lint or dust from each ofthe feed rollers and the separation pad usingcompressed air or a clean lint-free clothmoistened with wa

Check the sender's fax machineAsk the sender to try sending from a different fax machine. If the fax quality is better, the problem iswith the se

The product does not print or it prints slowlyThe product does not printIf the product does not print at all, try the following solutions.1. Make sure

The product prints slowlyIf the product prints, but it seems slow, try the following solutions.1. Make sure the computer meets the minimum specificati

Solve easy-access USB printing problems●The Retrieve From USB Settings menu does not open when you insert the USB flash drive●The file does not print

The file that you want to print is not listed in the Retrieve from USBmenu1. You might be trying to print a file type that the USB printing feature do

Solve USB connection problemsIf you have connected the product directly to a computer, check the cable.●Verify that the cable is connected to the comp

4. From the Home screen on the product control panel, touch the Network button to identify theproduct IP address or host name.If the Network button

Solve wired network problemsCheck the following items to verify that the product is communicating with the network. Beforebeginning, print a configura

The computer is unable to communicate with the product1. Test network communication by pinging the product.a. Open a command-line prompt on your compu

Solve fax problemsChecklist for solving fax problemsUse the following checklist to help identify the cause of any fax-related problems you encounter:●

Are you using a phone company voice-messaging service or an answeringmachine?If the rings-to-answer setting for the messaging service is lower than th

Check fax accessory statusIf the analog-fax accessory does not appear to be functioning, print a Configuration Page report tocheck the status.1. From

General fax problemsProblem Cause SolutionThe fax failed to send. JBIG is enabled, and the receiving faxmachine does not have JBIG capability.Turn off

Use Fax over VoIP networksVoIP technology converts the analog phone signal into digital bits. These are then assembled intopackets which travel on the

Problems with receiving faxesProblem Cause SolutionIncoming fax calls are not beinganswered by the fax accessory (no faxdetected).The rings-to-answer

Problem Cause Solution The product is either low on toner or hasrun out of toner.If configured, the product stops printingas soon as it is low on ton

Problems with sending faxesProblem Cause SolutionFaxes are transmitting very slowly. You might be sending a complex fax,such as one with many graphics

5. From the list of available products, select the one that has the correct IP address. If the product isnot listed, manually enter the product's

Problem Cause SolutionOutgoing fax calls keep dialing. The fax accessory automatically redialsa fax number if the Redial On Busyoption is on or if the

Fax error codesIf a fax problem occurs which prevents or interrupts fax transmission, an error code is generated thatcan help in determining the cause

Send-fax messagesTable 10-1 Send-fax messagesMessage Error No. Description ActionCancelled 0 Someone cancelled the fax at theproduct control panel.No

Receive-fax messagesTable 10-2 Receive-fax messagesMessage Error No. Description ActionSuccess n/a The fax transmission wassuccessful.None.Blocked n/

Service settingsThese items in the control-panel menus are intended to be used when an HP service representative isassisting you.Settings in the Troub

Solve product software problems (Windows)A print driver for the product is not visible in the Printer folder1. Reinstall the product software.NOTE: Cl

Windows 7a. Click the Windows icon in the lower-left corner of the screen.b. Click Devices and Printers.c. Right-click the product driver icon, and th

Solve product software problems (Mac OS X)●The product name does not appear in the product list in the Print & Fax or the Print & Scan list●A

4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnectall of the devices from the chain, and connect the cabl

Remove software (Windows)Windows XP1. Click Start, Control Panel, and then Add or Remove Programs.2. Find and select the product from the list.3. Clic

HP LaserJet Enterprise 500 color MFPM575User Guide

Connect the product to a computer by using a USBcable and install the software (Mac)This product supports a USB 2.0 connection. Use an A-to-B type USB

Remove the print driver (Mac OS X)You must have administrator rights to remove the software.1. Open System Preferences.2. Select Print & Fax.3. Hi

IndexAaccessoriesordering 48activity log 195address books, emailrecipient lists 160recipient lists, creating 158adjust copy images 135administration m

books 139collate 126color 133enlarge 131from document feeder 121,122, 124from glass 121, 122, 124grayscale 133improve quality 245, 250,255Job Build 13

Hhard disksencrypted 213help, control panel 7, 220HP Easy Colordisabling 100using 100HP Embedded Web Servercopy settings 202digital send settings 203f

IPv6 address 199subnet mask 198networks, wiredinstalling product, Mac 17installing product, Windows13Neutral Grays 102non-HP supplies 49, 58not config

save to USBenabling 144scale documentsMac 95Windows 89scanjob settings 146scan settingsHP Embedded Web Server203scannercalibrate 246scanner glassclean

transparenciesautomatic sensing 34, 38, 43printing (Windows) 83trapping 102Tray 1automatic paper sensing 34jams 227loading 31tray 1capacity 29orientat

*CD644-90907**CD644-90907*CD644-90907

Connect the product to a network by using anetwork cable and install the software (Mac)Configure the IP address1. Make sure the product is turned on a

4. From the Home screen on the product control panel, touch the Network button to identify theproduct IP address or host name.If the Network button

4. Click the Close button when the installation is complete.NOTE: Complete the following steps after completing the printing-system software installat

20 Chapter 2 Connect the product and install software ENWW

3 Input trays and output bins●Supported paper sizes●Supported paper types●Configure trays●Alternative letterhead mode●Tray 1●Tray 2●Optional Tray 3●St

Supported paper sizesNOTE: To obtain the best results, select the correct paper size and type in the print driver beforeprinting.Table 3-1 Supported

Table 3-1 Supported paper sizes (continued)Size and dimensions Tray 1 Tray 2 Tray 3(optional)Automaticduplex printing5x8127 x 203 mm (5 x 8 in) A61

Table 3-1 Supported paper sizes (continued)Size and dimensions Tray 1 Tray 2 Tray 3(optional)Automaticduplex printingCustom76 x 127 mm to 216 x 356 m

Supported paper typesFor a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/lj500colorMFPM575.NOTE: To ob

Copyright and License© 2012 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation, or translationwithout prior written permission

Paper type Tray 1Tray 21Tray 3 (optional) Automatic duplexprintingHP Matte 120 g/m2HP Matte 160 g/m2HP Matte 200 g/m2HP Soft Gloss 120 g/m2HP Glossy 1

Configure traysThe product automatically prompts you to configure a tray for type and size in the following situations:●When you load paper into the t

Alternative letterhead modeUse the Alternative Letterhead Mode feature so that you can load letterhead or preprinted paper intothe tray the same way f

Tray 1Tray capacity and paper orientationTo prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. Forsho

Table 3-3 Tray 1 paper orientation (continued)Paper type ImageorientationDuplex mode How to load paperAlternative LetterheadMode = DisabledHow to loa

Table 3-3 Tray 1 paper orientation (continued)Paper type ImageorientationDuplex mode How to load paperAlternative LetterheadMode = DisabledHow to loa

2. Slide out the tray extension. 3. Fold out the tray extension to support thepaper and open the side guides. 4. Load paper in the tray face-down and

5. Make sure the stack fits under the tabs on theguides and does not exceed the tray-fullindicators. 6. Adjust the side guides so that they lightly to

Print envelopesIf your software does not automatically format an envelope, specify Landscape for page orientation inyour software program or print dri

Tray 2Tray capacity and paper orientationTo prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. Forsho

Table of contents1 Product introduction ... 1Pr

Table 3-5 Tray 2 paper orientation (continued)Paper type ImageorientationDuplex mode How to load paperAlternative LetterheadMode = DisabledHow to loa

Load Tray 2This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper. If the paper is heavier, the tray does nothold as many sheets. Do not overfill t

4. Slide the tray into the product. 5. The control panel shows the tray’s paper typeand size. If the configuration is not correct,follow the instruct

Expanded sensingNOTE: This is the default setting for alltrays.For the first few sheets of paper that it picks up from the tray, the product detectsli

Optional Tray 3Tray capacity and paper orientationTo prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicato

Table 3-7 Tray 3 paper orientation (continued)Paper type ImageorientationDuplex mode How to load paperAlternative LetterheadMode = DisabledHow to loa

1. Slide open the tray.NOTE: Do not open the tray while it is inuse. 2. Adjust the paper-length and paper-widthguides by squeezing the adjustment latc

5. The control panel shows the tray’s paper typeand size. If the configuration is not correct,follow the instructions on the control panel tochange th

Standard output binThe output bin is located under the document feeder and holds up to 250 sheets of 75 g/m2 (20 lb)paper.44 Chapter 3 Input trays a

Use the convenience stapler (stapling models only)Activate the stapling mechanism by inserting paper into the convenience stapler.1. Insert up to 20 s

Tray capacity and paper orientation ... 29Load Tray 1 ...

46 Chapter 3 Input trays and output bins ENWW

4 Parts, supplies, and accessories●Order parts, accessories, and supplies●HP policy on non-HP supplies●HP anticounterfeit Web site●Print when a toner

Order parts, accessories, and suppliesOrder supplies and paper www.hp.com/go/suresupplyOrder genuine HP parts or accessorieswww.hp.com/buy/partsOrder

HP policy on non-HP suppliesHewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new orremanufactured.NOTE: For HP prin

HP anticounterfeit Web siteGo to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panelmessage says the cartridge

Print when a toner cartridge is at estimated end oflife<Color> <Supply> Low This message displays when a supply is nearing the estimateden

Enable or disable the Very Low Settings optionsfrom the control panelYou can enable or disable the default settings at any time, and you do not have t

Customer self-repair partsThe following customer self-repair parts are available for the product.●Parts listed as Mandatory self-replacement are to be

Table 4-1 Customer self-repair parts (continued)Item Description Self-replacement options Part numberIntermediate transfer belt (ITB) kit Replacement

AccessoriesItem Description Part numberHP Color LaserJet 1 x 500 Paper Feeder 500-sheet paper feeder (optional Tray 3) CF084AHP LaserJet MFP Analog Fa

UPD installation modes ... 69Change print-job settings (Windows) ...

Toner cartridges●Toner cartridge view●Toner cartridge information●Replace the toner cartridges56 Chapter 4 Parts, supplies, and accessories ENWW

Toner cartridge view3121 Plastic shield2Imaging drumCAUTION: Do not touch the green roller. Doing so can damage the cartridge3Memory chipENWWToner car

Toner cartridge informationColor Cartridge number Part numberStandard-capacity replacement blacktoner cartridge507A CE400AHigh-capacity replacement bl

Replace the toner cartridgesThe product uses four colors and has a different toner cartridge for each color: black (K), magenta (M),cyan (C), and yell

4. Grasp both sides of the toner cartridge anddistribute the toner by gently rocking the tonercartridge. 5. Remove the plastic shield from the tonerca

6. Align the toner cartridge with its slot and insertthe toner cartridge until it clicks into place. 7. Close the front door. ENWWToner cartridges61

Toner collection unitItem Description Part numberToner Collection Unit Receptacle for waste toner CE254AFor more information, go to www.hp.com/go/lear

3. Place the attached blue cap over the blueopening at the top of the unit. 4. Remove the new toner collection unit from itspackaging. ENWWToner colle

5. Insert the bottom of the new unit into theproduct first, and then push the top of the unituntil it clicks into place. 6. Close the front door.NOTE:

Staples (stapling models only)Item Description Part numberStaple cartridge Pack of two staple cartridges. Eachcartridge holds 1,500 unformed staples.Q

Change the color options (Windows) ... 100Change the color theme for a print job (

3. Insert a new staple cardridge into the openinginside the stapler door. 4. Close the stapler door. 66 Chapter 4 Parts, supplies, and accessories

5Print●Supported print drivers (Windows)●Change print-job settings (Windows)●Change print-job settings (Mac OS X)●Print tasks (Windows)●Print tasks (M

Supported print drivers (Windows)Print drivers provide access to the product features and allow the computer to communicate with theproduct (using a p

proven HP print driver technology and has been tested thoroughly and used with many softwareprograms. It is a powerful solution that performs consiste

Change print-job settings (Windows)Change the settings for all print jobs until the software program isclosedThe steps can vary; this procedure is mos

Change print-job settings (Mac OS X)Change the settings for all print jobs until the software program isclosed1. Click the File menu, and then click t

Print tasks (Windows)Use a printing shortcut (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theP

4. Select one of the shortcuts. Click the OKbutton to close the Document Propertiesdialog box.NOTE: When you select a shortcut, thecorresponding setti

Create printing shortcuts (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Prefer

5. Select the print options for the new shortcut. 6. Click the Save As button. ENWWPrint tasks (Windows)75

7 Scan/send ... 143Set up scan/send

7. Enter a name for the shortcut, and then clickthe OK button. 8. Click the OK button to close the DocumentProperties dialog box. In the Print dialogb

Automatically print on both sides (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties o

4. Select the Print on both sides check box.Click the OK button to close the DocumentProperties dialog box. 5. In the Print dialog box, click the OK b

Print multiple pages per sheet (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or P

5. Select the correct Print page borders,Page order, and Orientation options.Click the OK button to close the DocumentProperties dialog box. 6. In the

Select the page orientation (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Pref

4. In the Orientation area, select the Portraitor Landscape option.To print the page image upside down, selectthe Rotate by 180 degrees option.Click t

Select the paper type (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Preference

5. Expand the list of Type is: options. 6. Expand the category of paper types that bestdescribes your paper. 84 Chapter 5 Print ENWW

7. Select the option for the type of paper you areusing, and click the OK button. 8. Click the OK button to close the DocumentProperties dialog box. I