HP Pavilion E h9-1100 Technical Information

HP Pavilion dm3 Entertainment PCMaintenance and Service GuideDocument Part Number: 572521-001September 2009This guide is a troubleshooting reference u

1–2 Maintenance and Service GuideProduct descriptionChipsetSouthbridge: Intel ICH-9M-SFF Enhanced GS45ATI RS780MN based low power:Southbridge: SB710

7–12 Maintenance and Service GuideScrew listingPhillips PM2.5×6.0 screwWhere used:Two screws that secure the system fan to the base enclosureColor Qua

Maintenance and Service Guide 8–18Backup and recoveryBackup and recoveryOverview.Recovery after a system failure is as complete as your most current b

8–2 Maintenance and Service GuideBackup and recoveryCreating recovery discsHP recommends that you create recovery discs to be sure that you can restor

Backup and recoveryMaintenance and Service Guide 8–3Backing up your informationAs you add new software and data files, you should back up your system

8–4 Maintenance and Service GuideBackup and recoveryUsing Windows Backup and RestoreTo create a backup using Windows Backup and Restore Center, follow

Backup and recoveryMaintenance and Service Guide 8–5Create a system restore point1. Select Start > Control Panel > System and Security > Syst

8–6 Maintenance and Service GuideBackup and recoveryRecovering using the dedicated recovery partition✎Computers with an SSD may not have a recovery pa

Maintenance and Service Guide 9–19Connector pin assignmentsAudio-in (microphone) Audio-out (headphone)Pin Signal1 Audio signal in2 Audio signal in3 Gr

9–2 Maintenance and Service GuideConnector pin assignmentsExternal monitor Pin Signal1 Red analog2 Green analog3 Blue analog4 Not connected5 Ground6 G

Connector pin assignmentsMaintenance and Service Guide 9–3HDMIPin Signal1 TMDS data 2+2 TMDS data 2 shield3 TMDS data 2-4 TMDS data 1+5 TMDS data 1 sh

Product descriptionMaintenance and Service Guide 1–3Hard drives Supports 9.50-mm, 6.35-cm (2.50-in) hard drivesHP ProtectSmart Hard Drive Protection C

9–4 Maintenance and Service GuideConnector pin assignmentsRJ-45 (network)Universal Serial Bus Pin Signal1Transmit +2Transmit -3 Receive +4 Unused5 Unu

Maintenance and Service Guide 10–110Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltag

10–2 Maintenance and Service GuidePower cord set requirementsRequirements for specific countries and regionsCountry/region Accredited agency Applicabl

Maintenance and Service Guide 11 – 111RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in general

11 – 2 Maintenance and Service GuideRecyclingPerform the following steps to disassemble the display assembly:1. Remove all screw covers 1 and screws 2

RecyclingMaintenance and Service Guide 11 – 34. If installed, disconnect all display panel cables 1 from the display inverter and remove the inverter

11 – 4 Maintenance and Service GuideRecycling9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display pa

RecyclingMaintenance and Service Guide 11 – 516. Turn the display panel upside down.17. Remove the backlight frame from the display panel.ÅWARNING: Th

11 – 6 Maintenance and Service GuideRecycling19. Disconnect the display cable 1 from the LCD panel.20. Remove the screws 2 that secure the LCD panel t

Maintenance and Service Guide Index-1IndexAAC adapter, spare part numbers 3–8action keys 2–3antennasdisconnecting 4–11, 4–13locations 2–9audio, produc

1–4 Maintenance and Service GuideProduct descriptionAudio 2 Altec/Lansing stereo speakers with enclosuresHeadphone jackMicrophone jackWebcam Low-lig

Index-2 Maintenance and Service GuideDDiagnostics menu 5–5Digital Media slot 2–6diskette drive, product description 1–3displayconnector 2–6port 2–6dis

Maintenance and Service Guide Index-3Llanguage, changing in Computer Setup 5–5left-side components 2–6lightsAC adapter 2–6battery 2–4caps lock 2–2driv

Index-4 Maintenance and Service GuideRrecovery, system 8–1recyclingbattery 11–1display components 11–1removal/replacementpreliminaries 4–1procedures 4

Product descriptionMaintenance and Service Guide 1–5External media cards Digital Media Slot, supporting the following optional digital card formats:

1–6 Maintenance and Service GuideProduct descriptionOperating system Preinstalled: Windows® 7 Basic (32-bit) Windows 7 Basic (64-bit) Windows 7 Pre

Maintenance and Service Guide 2–12External component identificationTop ComponentsPointing devicesItem Component Description1 TouchPad light White: T

2–2 Maintenance and Service GuideExternal component identificationLights✎Your computer may look slightly different from the illustration in this secti

External component identificationMaintenance and Service Guide 2–3Keys✎Your computer may look slightly different from the illustration in this section

2–4 Maintenance and Service GuideExternal component identificationFront componentsItem Component Description1 Speakers (2) Produce sound.2 Battery lig

External component identificationMaintenance and Service Guide 2–5Right-side componentsItem Component Description1 Power light On: The computer is o

2–6 Maintenance and Service GuideExternal component identificationLeft-side componentsItem Component Description1 Power connector Connects an AC adapt

External component identificationMaintenance and Service Guide 2–7Bottom componentsItem Component Description1 Subscriber identity module (SIM) slot (

2–8 Maintenance and Service GuideExternal component identificationDisplay componentsItem Component Description1 Internal microphone Records sound.2 We

External component identificationMaintenance and Service Guide 2–9Wireless antennas✎Your computer may look slightly different from the illustration in

2–10 Maintenance and Service GuideExternal component identificationAdditional hardware componentsItem Component Description1 Power cord* Connects the

Maintenance and Service Guide 3–13Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial numbe

3–2 Maintenance and Service GuideIllustrated parts catalogComputer major components

Illustrated parts catalogMaintenance and Service Guide 3–3Item Description Spare part number1 13.3-in, LED, HD display assembly (includes 2 WLAN anten

3–4 Maintenance and Service GuideIllustrated parts catalog7 Heat sinkUMA (AMD systems) 581186-001Discrete (AMD systems) 581187-001UMA (Intel systems)

Illustrated parts catalogMaintenance and Service Guide 3–5Plastics kitpb Memory module compartment access cover 580691-001a Hard driveHard drive hardw

© Copyright 2009 Hewlett-Packard Development Company, L.P.AMD Athlon, AMD Turion, and ATI Mobility Radeon are trademarks of Advanced Micro Devices, In

3–6 Maintenance and Service GuideIllustrated parts catalogCable kitItem Description Spare part number1 Cable kit: 580843-001Power DC cableRJ-45 cableL

Illustrated parts catalogMaintenance and Service Guide 3–7Mass storage devicesItem Description Spare part number1 Hard drive (includes hard drive conn

3–8 Maintenance and Service GuideIllustrated parts catalogMiscellaneous partsDescription Spare part numberHP 65-W slim adapter 417220-001Power cords:

Illustrated parts catalogMaintenance and Service Guide 3–9Sequential part number listingSpare part number Description417220-001 AC power adapter49037

3–10 Maintenance and Service GuideIllustrated parts catalog575926-171 Keyboard for use in Saudi Arabia575926-201 Keyboard for use in Brazil575926-221

Illustrated parts catalogMaintenance and Service Guide 3–11581171-001 System board, MV40 FF 1.6G Neo UMA581172-001 System board, L335 FF 1.6G Althon 5

3–12 Maintenance and Service GuideIllustrated parts catalog

Maintenance and Service Guide 4–14Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tool

4–2 Maintenance and Service GuideRemoval and replacement proceduresDrive handlingÄCAUTION: Drives are fragile components that must be handled with car

Removal and replacement proceduresMaintenance and Service Guide 4–3The following table shows how humidity affects the electrostatic voltage levels gen

Safety warning noticeÅWARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly o

4–4 Maintenance and Service GuideRemoval and replacement proceduresWorkstation guidelinesFollow these workstation grounding guidelines: Cover the wo

Removal and replacement proceduresMaintenance and Service Guide 4–5Component replacement proceduresThis chapter provides removal and replacement proce

4–6 Maintenance and Service GuideRemoval and replacement proceduresComputer feetThe computer feet are adhesive-backed rubber pads. The feet are includ

Removal and replacement proceduresMaintenance and Service Guide 4–7Install the battery by inserting it into the battery bay and pressing down on it un

4–8 Maintenance and Service GuideRemoval and replacement proceduresSIM✎The SIM is provided by the end user as a security measure for the WWAN module.

Removal and replacement proceduresMaintenance and Service Guide 4–9Hard drive✎The hard drive hardware spare part kit, 580683-001, includes a hard driv

4–10 Maintenance and Service GuideRemoval and replacement procedures4. Loosen the two Phillips PM2.0x4.0 screws 1 that secure the hard drive to the co

Removal and replacement proceduresMaintenance and Service Guide 4–11WWAN moduleBefore removing the WWAN module, follow these steps:1. Shut down the co

4–12 Maintenance and Service GuideRemoval and replacement proceduresWLAN moduleBefore removing the WLAN module, follow these steps: 1. Shut down the c

Removal and replacement proceduresMaintenance and Service Guide 4–134. Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module.✎The

Maintenance and Service Guide ivContents1 Product description2 External component identificationTop Components . . . . . . . . . . . . . . . . . . .

4–14 Maintenance and Service GuideRemoval and replacement proceduresMemory moduleBefore removing the memory module, follow these steps: 1. Shut down t

Removal and replacement proceduresMaintenance and Service Guide 4–15RTC batteryBefore removing the RTC battery, follow these steps: 1. Shut down the c

4–16 Maintenance and Service GuideRemoval and replacement proceduresKeyboard✎The keyboard spare part kit includes a keyboard cable.Before removing the

Removal and replacement proceduresMaintenance and Service Guide 4–173. Turn the computer right-side, up and open the display to a 90-degree angle.4. T

4–18 Maintenance and Service GuideRemoval and replacement procedures9. Carefully release the zero insertion force (ZIF) connector 1 to which the keybo

Removal and replacement proceduresMaintenance and Service Guide 4–19Top cover✎The top cover spare part kit includes a palm rest, TouchPad and cable, a

4–20 Maintenance and Service GuideRemoval and replacement procedures3. Turn the computer right-side up, and disconnect the following cables:❏ Top cove

Removal and replacement proceduresMaintenance and Service Guide 4–215. Lift up on the front edge 1 of the top cover. 6. Pull up on the back edge 2 of

4–22 Maintenance and Service GuideRemoval and replacement proceduresDisplay assembly✎The display assembly spare part kit includes cables, nameplate, a

Removal and replacement proceduresMaintenance and Service Guide 4–23ÄCAUTION: Support the display assembly when removing the following screws. Failure

v Maintenance and Service GuideFront LED board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4–24 Maintenance and Service GuideRemoval and replacement proceduresb. Flex the inside edges of the top 1, the left and right sides 2, and the bottom

Removal and replacement proceduresMaintenance and Service Guide 4–2511. If it is necessary to replace the display hinges, slide them outward from the

4–26 Maintenance and Service GuideRemoval and replacement procedures13. If it is necessary to replace the webcam, which is spared as 580669-001 and in

Removal and replacement proceduresMaintenance and Service Guide 4–2714. If it is necessary to replace the wireless antennas:a. Remove the hinge covers

4–28 Maintenance and Service GuideRemoval and replacement proceduresSpeakersBefore removing the speakers, follow these steps: 1. Shut down the compute

Removal and replacement proceduresMaintenance and Service Guide 4–29Front LED boardBefore removing the front LED board, follow these steps: 1. Shut do

4–30 Maintenance and Service GuideRemoval and replacement proceduresUSB boardBefore removing the USB/power switch board, follow these steps: 1. Shut d

Removal and replacement proceduresMaintenance and Service Guide 4–31FanBefore removing the fan, follow these steps: 1. Shut down the computer. If you

4–32 Maintenance and Service GuideRemoval and replacement proceduresBluetooth module✎The Bluetooth module spare part kit does not include a Bluetooth

Removal and replacement proceduresMaintenance and Service Guide 4–33System board✎The system board spare part kit includes replacement thermal material

Maintenance and Service Guide viPerforming a recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4–34 Maintenance and Service GuideRemoval and replacement proceduresRemove the system board:1. Disconnect the RJ-45 connector 1 from the enclosure.2.

Removal and replacement proceduresMaintenance and Service Guide 4–35Power and RJ-45 cable✎The power and RJ-45 cables are included in the Cable Kit, sp

4–36 Maintenance and Service GuideRemoval and replacement proceduresHeat sink✎The processor is soldered onto the system board. Thermal grease has been

Maintenance and Service Guide 5–15Setup Utility (BIOS)Starting the Setup UtilityThe Setup Utility is a ROM-based information and customization utility

5–2 Maintenance and Service GuideSetup Utility (BIOS)Navigating and selecting in Computer SetupBecause the Setup Utility is not Windows based, it does

Setup Utility (BIOS)Maintenance and Service Guide 5–3Exiting the Setup UtilityYou can exit the Setup Utility with or without saving changes. To exit

5–4 Maintenance and Service GuideSetup Utility (BIOS)Setup Utility menusThe menu tables in this section provide an overview of the Setup Utility optio

Setup Utility (BIOS)Maintenance and Service Guide 5–5System Configuration menuDiagnostics menuSelect To do thisLanguage Support Change the Setup Utili

5–6 Maintenance and Service GuideSetup Utility (BIOS)

Maintenance and Service Guide 6–16SpecificationsComputer specificationsMetric U.S.DimensionsLength 23.0 cm 9.06 inWidth 32.6 cm 12.83 inHeight (front

vii Maintenance and Service Guide

6–2 Maintenance and Service GuideSpecifications13.3-in LED HD display specificationsMetric U.S. DimensionsHeight 17.8 cm 7.0 inWidth 28.4 cm 11.2 inDi

SpecificationsMaintenance and Service Guide 6–3Hard drive specifications500-GB* 320-GB* 250-GB* 160-GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mm 9.5 mmWid

6–4 Maintenance and Service GuideSpecificationsBlu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive specificationsApplicable disc Read: Write: BD-ROM,

SpecificationsMaintenance and Service Guide 6–5DVD±RW and CD-RW SuperMulti Double-Layer Drive specificationsApplicable disc Read: Write:CD-DA, CD+(E)G

6–6 Maintenance and Service GuideSpecificationsDVD-ROM Drive specificationsApplicable disc Read: Write:CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-RO

SpecificationsMaintenance and Service Guide 6–7System DMA specificationsSystem memory map specificationsHardware DMA System function DMA0 Not applicab

6–8 Maintenance and Service GuideSpecificationsSystem interrupt specificationsHardware IRQ System functionIRQ0 System timerIRQ1 Standard 101-/102-key

SpecificationsMaintenance and Service Guide 6–9System I/O address specificationsI/O address (hex) System function (shipping configuration) 000–01F DM

6–10 Maintenance and Service GuideSpecifications0C0–0DF Direct memory access controller0F0–0F0 Numeric data processor0200–027F Motherboard resources3

Maintenance and Service Guide 7–17Screw listingThis chapter provides specification and reference information for the screws used in the computer. The

Maintenance and Service Guide 1–11Product descriptionCategory DescriptionSystems with Intel processorsSystems with AMD processorsProduct name HP Pavil

7–2 Maintenance and Service GuideScrew listingPhillips PM2.0×3.0 broadhead screw Where used: Four screws that secures the hinge covers to the back LCD

Screw listingMaintenance and Service Guide 7–3Phillips PM2.0×4.0 screwWhere used:Two screws that secure the hard drive to the computerWhere used: Five

7–4 Maintenance and Service GuideScrew listingWhere used: One screw that secures the Bluetooth module to the top cover

Screw listingMaintenance and Service Guide 7–5Phillips PM2.0×6.0 screwWhere used:Three screws that secure the speakers to the base enclosureColor Quan

7–6 Maintenance and Service GuideScrew listingPhillips PM2.5×3.0 screw Where used: Two screws that secure the WWAN module to the computer Where used:T

Screw listingMaintenance and Service Guide 7–7Where used: Two screws that secure the display panel to the display enclosure

7–8 Maintenance and Service GuideScrew listingPhillips PM2.5×4.0 screwWhere used:Two screws that secure the TouchPad to the top coverWhere used: Two s

Screw listingMaintenance and Service Guide 7–9Where used: Two screws that secure the power LED to the base enclosureWhere used: One screw that secures

7–10 Maintenance and Service GuideScrew listingPhillips PM2.5×5.0 screw Where used: Six screws that secure the LCD panel to the computerWhere used: Tw

Screw listingMaintenance and Service Guide 7–11Where used: Two screws that secure the display panel to the display enclosure