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1. Make sure that the type and quality of the media that you are using meet HP specifications.
(See
Media specifications on page 13.)
2. Make sure that the environmental specifications for the device are being met. (See
Operating
environment on page 246.)
3. Turn over the stack of media in the tray. Also, try rotating the stack 180°.
4. Open the CONFIGURE DEVICE menu at the device control panel. Open the PRINT QUALITY
submenu and change the TONER DENSITY setting. (See the user guide.)
5. Open the CONFIGURE DEVICE menu at the device control panel. On the PRINT QUALITY
submenu, open OPTIMIZE and set LINE DETAIL=ON.
Blurred print
1. Make sure that the type and quality of the media that you are using meet HP specifications.
(See
Media specifications on page 13.)
2. Make sure that the environmental specifications for the device are being met. (See
Operating
environment on page 246.)
3. Turn over the stack of media in the tray. Also, try rotating the stack 180°.
4. Do not use paper that already has been run through the device.
5. Decrease the toner density. Open the CONFIGURE DEVICE menu at the device control panel.
Open the PRINT QUALITY submenu and change the TONER DENSITY setting. (See the user
guide.)
6. Open the CONFIGURE DEVICE menu at the device control panel. On the PRINT QUALITY
submenu, open OPTIMIZE and set HIGH TRANSFER=ON. (See the user guide.)
188 Chapter 6 Troubleshooting ENWW
- Service Manual 1
- Table of contents 5
- List of tables 13
- List of figures 15
- 1 Device information 19
- Device configurations 20
- Features 21
- Walkaround 23
- Interface ports 24
- Control-panel layout 25
- Device software 27
- Supported printer drivers 28
- Embedded Web server 29
- Uninstall software 30
- Media specifications 31
- Supported media sizes 32
- Supported media types 33
- Paper to avoid 34
- Chapter contents 35
- 89 mm (3.5 in) 36
- 254 mm (10 .0 in) 36
- (7.0 in) 36
- Load input trays 37
- Install supplies 41
- Install device memory 44
- Check DIMM installation 47
- Enable memory for Windows 48
- 3 Maintenance 51
- Manage supplies 52
- HP fraud hotline and Web site 53
- Clean the device 54
- Management tools 56
- Embedded Web server sections 59
- Use HP Web Jetadmin software 61
- Open the HP Printer Utility 62
- HP Printer Utility features 62
- 4 Theory of operation 63
- Basic operation 64
- Fuser heater 67
- Pickup/feed/delivery system 68
- Laser/scanner system 69
- Image-formation system 70
- Step 1: Primary charging 71
- Step 2: Laser beam exposure 71
- Step 3: Developing 71
- Step 7: Drum cleaning 73
- Internal components 74
- ENWW Internal components 57 75
- Table 4-2 Power-on sequence 76
- ENWW Timing 59 77
- Figure 4-17 Timing diagram 78
- Print cartridge memory system 79
- 5 Removal and replacement 81
- Overview 83
- Types of screws 84
- Before performing service 85
- Pre-service procedures 85
- Parts removal order 86
- Right-side cover 87
- Left-side cover 88
- Back cover 90
- I/O cover 90
- Top, right cover 91
- Top cover 92
- Front, right cover 93
- ENWW Covers 77 95
- Control panel 96
- ENWW Control panel 79 97
- Formatter 98
- ENWW Formatter 81 99
- ENWW Fuser 85 103
- Laser/scanner 104
- ENWW Laser/scanner 87 105
- Engine control unit (ECU) 106
- Access plate 114
- High-voltage power supply 115
- Paper feed guide assembly 122
- Main motor 124
- ENWW Main motor 107 125
- Gear assembly 126
- Tray 1 solenoid 129
- Tray 2 solenoid 130
- E-label reader (memory tag) 131
- Face-down-roller shaft 133
- Cartridge door 135
- ENWW Cartridge door 119 137
- Transfer roller 138
- Registration assembly 139
- Tray 1 pickup roller 142
- Tray 2 pickup roller 143
- Separation pad 145
- 6 Troubleshooting 147
- Troubleshooting process 148
- Control-panel messages 149
- Avoid jams 166
- Typical jam locations 167
- Jam detection 168
- ENWW Clear jams 151 169
- Interface troubleshooting 175
- Jetdirect page 176
- Service mode functions 178
- Hard-disk initialization 179
- Skip disk-load 179
- Self test 179
- Restoring the service ID 180
- Diagnostics menu 182
- Table 6-2 Diagnostics menu 182
- Engine-test page 183
- Formatter test page 184
- Image defect ruler 185
- Upgrade the firmware 186
- Multiple pages feed 193
- Pages are wrinkled or folded 193
- Pages are skewed 193
- Print-quality checklist 195
- Image-defect examples 196
- Light print (partial page) 197
- Light print (entire page) 198
- Dropouts 199
- Gray background 200
- Toner smear 200
- Loose toner 201
- Repeating defects 201
- Repeating image 202
- Misformed characters 202
- Page skew 203
- Curl or wave 203
- Wrinkles or creases 204
- Vertical white lines 204
- Tire tracks 205
- White spots on black 205
- Scattered lines 206
- Blurred print 206
- Random image repetition 207
- Main assemblies 208
- Main parts 209
- Sensors and switches 210
- Motors, fans, and solenoids 211
- Wiring diagrams 212
- Figure 6-9 ECU wiring 213
- ENWW Diagrams 195 213
- ENWW Diagrams 197 215
- 7 Parts and diagrams 217
- Order directly from HP 218
- Paper-handling accessories 219
- Print cartridge 219
- Cables and interfaces 220
- ENWW Part numbers 203 221
- Figure 7-1 Covers 222
- Table 7-1 Covers 223
- ENWW Internal components 207 225
- ENWW Internal components 209 227
- ENWW Internal components 211 229
- 502 Pin, dowel XD3-2120-122 1 230
- 503 Ring, E XD2-1200-802 1 230
- ENWW Internal components 213 231
- ENWW Internal components 215 233
- ENWW Internal components 217 235
- ENWW Internal components 219 237
- ENWW Internal components 221 239
- Alphabetical parts list 242
- Numerical parts list 251
- ENWW Numerical parts list 235 253
- ENWW Numerical parts list 237 255
- ENWW Numerical parts list 239 257
- ENWW Numerical parts list 241 259
- A Specifications 261
- Table A-1 Device dimensions 262
- Electrical specifications 263
- Acoustic specifications 264
- Operating environment 264
- B Service and support 265
- HP Customer Care 268
- HP Easy Printer Care software 269
- Next-day on-site service 270
- Extended warranty 271
- C Regulatory information 273
- FCC regulations 274
- Material restrictions 276
- European Union 277
- For more information 277
- Declaration of conformity 279
- Safety statements 280
- Laser statement for Finland 281
- 272 Index ENWW 290
- *Q7812-90910* 292
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