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• Messages that appear when the situation occurs
• Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time
that this situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm or moving
the printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico).
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support website:
www.hp.com/support. This website
provides information and utilities that can help you correct many common printer
problems. Contact your HP dealer or call the support phone number for your country/
region to learn more about support options.
General troubleshooting tips and resources
NOTE: Many of the following steps require HP software. If you did not install the HP
software, you can install it using the HP software CD included with the printer, or you
can download the HP software from the HP support website
www.hp.com/support.
This website provides information and utilities that can help you correct many common
printer problems.
Check or do the following before you begin troubleshooting:
• Try turning the printer off and then on again.
• For a paper jam, see
Clear jams.
• For paper-feed problems, such as the paper skew and paper pick, see
Solve paper-
feed problems.
•
(Power button) light is on and not blinking. When the printer is turned on for the
first time, it takes approximately 12 minutes to initialize it after the ink cartridges are
installed.
• Power cord and other cables are working, and are firmly connected to the printer.
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see
Electrical
specifications.
• Media is loaded correctly in the input tray and is not jammed in the printer.
• All packing tapes and materials are removed.
• The printer is set as the current or default printer. For Windows, set it as the default
in the Printers folder. For Mac OS X, set it as the default in the Print & Fax or Print
& Scan section of the System Preferences. See your computer's documentation for
more information.
Chapter 5
52 Solve a problem
- HP Officejet Pro 251dw 3
- Copyright information 4
- Hewlett-Packard Company 4
- Acknowledgements 4
- Safety information 4
- Contents 5
- 1 Get started 11
- Chapter 1 12
- 8 Get started 12
- Understand the printer parts 13
- Printing supplies area 14
- Back view 14
- Use the printer control panel 15
- Control panel display icons 16
- Change printer settings 17
- Select paper 18
- Load paper 20
- Load envelopes 21
- Load cards and photo paper 22
- Load custom-size paper 23
- Insert a memory device 24
- Install the accessories 25
- Install Tray 2 26
- Configure trays 27
- Maintain the printer 29
- Update the printer 29
- Turn the printer off 30
- Restore factory defaults 30
- Print documents 31
- Print brochures 32
- Print brochures (Windows) 33
- Print brochures (Mac OS X) 33
- Print on envelopes 34
- Print photos 35
- Chapter 2 36
- 32 Print 36
- 34 Print 38
- HP ePrint 39
- HP Wireless Direct 39
- 36 Print 40
- 38 Print 42
- View Print Resolutions 43
- 3 Web Services 44
- Set up Web Services 45
- Use Web Services 46
- Printer Apps 47
- Remove Web Services 48
- 4 Work with ink cartridges 49
- 46 Work with ink cartridges 50
- Chapter 4 50
- Replace the ink cartridges 51
- Store printing supplies 52
- 5 Solve a problem 54
- Obtain electronic support 55
- HP support by phone 55
- Chapter 5 56
- 52 Solve a problem 56
- Solve printer problems 57
- The printer prints slowly 58
- Solve printer problems 55 59
- Blank or partial page printed 60
- Print quality troubleshooting 61
- 58 Solve a problem 62
- 60 Solve a problem 64
- Solve paper-feed problems 66
- 64 Solve a problem 68
- Solve memory device problems 69
- Solve wireless problems 70
- Solve wireless problems 67 71
- 68 Solve a problem 72
- 70 Solve a problem 74
- Solve wireless problems 71 75
- After resolving the problems 76
- 74 Solve a problem 78
- Solve network problems 79
- 76 Solve a problem 80
- Printhead maintenance 82
- Calibrate the linefeed 83
- Align the printhead 83
- Reinstall the printhead 84
- Printhead maintenance 81 85
- 82 Solve a problem 86
- Clear jams 88
- Clear jams 85 89
- Avoid paper jams 90
- A Technical information 91
- 88 Technical information 92
- Printer specifications 94
- System requirements 95
- Paper specifications 96
- Set minimum margins 99
- Electrical specifications 101
- Memory device specifications 101
- Memory card specifications 101
- USB flash drives 101
- Appendix A 102
- 98 Technical information 102
- Regulatory information 103
- Notice to users in Korea 104
- Notice to users in Brazil 106
- GS Declaration (Germany) 106
- Notice to users in Canada 107
- Notice to users in Taiwan 107
- Notice to users in Mexico 108
- Notice to users in Japan 108
- Regulatory model number 108
- Paper use 109
- Plastics 109
- Material safety data sheets 109
- Recycling program 109
- 106 Technical information 110
- Power consumption 111
- Chemical Substances 111
- Battery information 111
- Battery disposal in Taiwan 111
- RoHS notices (China only) 112
- Third-party licenses 113
- Third-party licenses 117 121
- B HP supplies and accessories 122
- HP paper 123
- CNetwork setup 124
- Set link speed 125
- View IP settings 125
- Change IP settings 125
- Reset network settings 127
- Before you begin 127
- Change the connection type 130
- Test the wireless connection 131
- Overview of security settings 131
- Mac OS X 133
- D Printer management tools 134
- About cookies 135
- Embedded web server features 135
- Product security features 137
- Wireless authentication 139
- E How do I? 140
- F Errors (Windows) 141
- Replace the ink cartridge 142
- Paper Mismatch 142
- Ink sensor failure 145
- Problem with ink system 145
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